iCanView230/230W User’s Guide
6.2. Trouble Shooting
1. After iCanView230/230W is successfully installed.
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iCanView230/230W in viewing mode, neither channel name nor video is display and
eventually timeout message is shown up.
Check the power and network connection of iCanView230/230W.
To check if the network is properly operating, open the browser and try to connect to any
server.
Example) http://www.yahoo.com
Or open the MS-DOS Prompt and type the following.
ping www.yahoo.com
Then press Enter. If you see the “
Reply from
…” message it means that the network is
working properly. To check if the iCanView230/230W is connected, open the MS-DOS
Prompt and type the following.
ping [the IP of the server]
Example) ping 192.168.1.112
If you see the “
Reply from
…” message, it means that the server is properly connected.
If you do not see a Reply message, check if the network cable and power cable are
properly connected.
2. After Successfully Connecting to the iCanView230/230W
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Video movement is slow.
In Basic Setup of Admin Mode, lower the “Quality”. High quality means more data. You can also
set the “Max. upload rate” to higher value. But this value must be lower than the maximum
upload speed of your network. For example, if the maximum uploading bandwidth of the
network is 400Kbps, set the total “Max. upload rate” as 384Kbps. If you set it higher, the video
image can be corrupted with artifacts.
Ask your network manager or ISP for maximum uploading bandwidth of the network.
•
The image is dull and I see green, pink dots.
This could be caused by performance limitation of the PC. Do not run too many programs while
Rev.1.0 (Aug. 2006)
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