IBM TotalStorage EXP100, Инструкция по установке, использованию и обслуживанию

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Troubleshooting
Use Table 14 and Table 15 on page 96 to determine the causes and corrective
actions for EXP100 ESM incompatibility issues.
Table 14. Troubleshooting ESM incompatibility issues
Problem Possible
cause
Corrective action
After inserting the
replacement ESM,
all of the drive slots
in the EXP100
enclosure into
which the
replacement ESM
was inserted are
shown in the
Physical view of
the Storage
Subsystem
Management
window as empty
slots. These drive
slots were shown
with optimal drives
before the
replacement ESM
was inserted.
An EXP100
R2 or R3
ESM was
inserted into
an EXP100
enclosure that
already
contains an
EXP100 R1
ESM.
Remove the newly inserted ESM. Contact IBM technical
support, your IBM reseller, or your IBM representative
for the EXP100 R1 ESM CRU part number 24P8814.
A drive or drives
are marked failed
after the
replacement ESM
was inserted and
cause the array to
be placed in a
degraded state
The cause
could be
either an ESM
firmware
version
mismatch or a
drive failure.
Verify that there are no ESM firmware version
incompatibilities.
If the ESM firmware versions are compatible, right click
the failed drive and select Reconstruct.
If the drive reconstruction is successful and the drive
becomes optimal, the drive is OK. If the drive is bad, it
will fail during the reconstruction and you must replace
it.
Multiple drives are
marked failed
during the firmware
download which
cause the array to
be placed in a
failed state
The cause of
the problem
cannot be
determined.
Contact IBM technical support for instructions on how to
revive the array and troubleshoot the problem.
An ESM drive
firmware mismatch
error is shown in
the Recovery Guru.
The
replacement
ESM module
might have a
firmware
version that is
incompatible
with the one
in the existing
ESM module.
You must upgrade the ESM firmware of both ESM
modules to the same level immediately. See Table 15
on page 96 for corrective actions.
Chapter 3. Installing and replacing devices
95
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