Using SystemGuard
3-47
Modem Configuration
The modem on line S2 must be configured using an ASCII modem configuration file which
describes various parameters using a specific syntax. AIX uses this file directly. The BUMP
uses the same information (in condensed form) stored in non-volatile memory (NVRAM).
The modem line speed must be correctly set, either by using SystemGuard (see
“Miscellaneous Parameters” on page 1–39 or the diag command. The modem configuration
is used by both the dial-out and dial-in services.
The following table lists the data that BUMP sends to the remote support center.
Parameter
Field Size
Generated By
Magic Number
4
BUMP
Routing Metric
4
BUMP
Login ID
12
AIX Utility
CSS ID
4
BUMP
RETAIN Account Number
12
AIX Utility
General Password
16
AIX Utility
Time Stamp
8
BUMP
Customer System Phone
20
AIX Utility
Customer Operator Phone
20
AIX Utility
Machine Serial Number
10
BUMP or AIX Utility
Machine Device Type
13
BUMP or AIX Utility
Primary Error Code
4
BUMP
Destination
1
BUMP, HUB, or Service Center
SRN LCD Code
64
BUMP
Text Problem Abstract
64
BUMP
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