Chapter
7
Troubleshooting
Troubleshooting and FAQs
How do I change the options in a site preparation file?
You may edit the site preparation
fi
le using a text editor of your choice, but take care not to change
the names of any of the variables de
fi
ned in the
fi
le. The installation program expects to
fi
nd the
information it requires in variables with speci
fi
c names. If you change the variable names the
installation is likely to fail.
If you have already installed IBM® SPSS® Data Collection Interviewer Server on some of the
machines named in the site preparation
fi
le, you will need to uninstall Interviewer Server from
these machines and install it again after you have edited site preparation
fi
le.
The folder in which I created the site preparation file is not visible from the machines
named in the site preparation file.
Check that you have shared the folder and that you have assigned permissions for the Installing
User and the IBM® SPSS® Data Collection Group. For more information, see the topic
Creating
the site preparation
fi
le and folder
in Chapter 3 on p. 56.
The installation program fails when I select a non-default web site installation location
on a 64-bit system
When selecting a non-default web site location on a 64-bit server, you cannot select a web
fi
les location under
C:\Program Files
in the Internet Information Services (IIS) Con
fi
guration
dialog. For example, if you de
fi
ned a non-default web site named
myWebSite
, and its local path
is
C:\Program Files\myWebSite
, you must select a web
fi
les location that is not located under
C:\Program Files
when you select
myWebSite
for the IBM® SPSS® Data Collection folders and
applications (you can instead select the location
C:\Program Files (x86)
).
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IBM Corporation 2000, 2011
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