IBM International ISDN, Руководство пользователя

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Appendix E: Help and Service Information
216 ISDN PC Card – 19 Appendix E: Help and Service Information
drawn from marketing. Additional support offerings, includ-
ing step-by-step installation assistance, are available for a
nominal fee.
Telephone Technical Support
1. To assist the technical support representative, have
available as much of the following information as possi-
ble:
2. Option name
3. Option number
4. Proof of purchase
5. Computer manufacturer, model, serial number (if IBM),
and manual
6. Exact wording of the error message (if any)
7. Description of the problem
8. Hardware and software configuration information for
your system
If possible, call from your computer. Your technical support
representative may want to walk you through the problem
during the call.
For the support telephone number and support hours by
country, refer to the following table or to the enclosed techni-
cal support insert. If the number is not provided, contact
your IBM reseller or IBM marketing representative. Response
time may vary depending on the number and nature of the
calls received.
Country Phone number Language
Austria 01-24592-5901 Deutsch
Belgium 02-210 9800 Français
Belgium 02-210 9820 Vlaams
Denmark 03-525-0291 Dansk
Finland 9-22-931840 Suomi
France 02-3855-7450 Français
Germany 07032-1549 201 Deutsch