Appendix D: Troubleshooting and Frequently Asked Questions
ISDN PC Card – 18 Appendix D: Troubleshooting and Frequently Asked Questions
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18Appendix D:
Troubleshooting and
Frequently Asked Questions
General
What driver version is supplied on the CD?
The driver level on the IBM International ISDN PC Card Instal-
lation Software CD for all Windows operating systems is
3.08.10.
Where on the Internet is the IBM International ISDN PC Card
support web page located?
For driver updates, tips, etc. please consult the PCD support
web page at
http://www.pc.ibm.com/support
In the drop-down list labeled “Browse the support site”, se-
lect “Options”. In the “Category” list, select “Communication
Adapters”. In the “Subcategory” list, choose “ISDN”, then
select the option “09N3606 International ISDN PC Card”.
No Connection to ISDN
If a problem is reported in the connection to ISDN (when us-
ing Dial-Up Networking or any other software), make sure the
ISDN connection cable is connected correctly to both the IBM
International ISDN PC Card and the ISDN line socket. Then try
the dial or connect command again.
No connection to an Internet Service Provider
If the IBM International ISDN PC Card fails to connect to your
Internet Service Provider (ISP), verify the following:
1.
Your ISP supports ISDN connections.
2.
The telephone number that you are dialing is correct for
dial-in access to your service provider over ISDN.
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