Chapter 6. Solving problems
89
4.
Run the appropriate diagnostics program and when the Diagnostic Programs
screen appears, select
Utility
.
5.
Select
View Test Log
from the list that appears; then follow the instructions on
the screen.
6.
Save the test log to a file on a diskette or to your hard disk.
Note:
The system maintains the test-log data while the system is turned on.
When you turn off the power to the computer, the test log is cleared.
Diagnostic error message tables
The following tables provide descriptions of the error messages that might be listed in
the test log after you run the diagnostic programs.
Table 11. Diagnostic error messages.
Code
Text message
Detection
Action
135
Fan failure
An expected fan is not
present or is not rotating.
Accept the new fan
configuration in Setup.
If the problem persists,
call for service.
162
Configuration error —
default configuration
used.
CMOS has a bad
checksum and/or CRC.
Reload default settings.
164
Memory size error
System RAM size is less
than expected.
Ensure that the DIMM is
properly seated.
1.
Reseat the failing
DIMM.
2.
If the problem
remains, replace the
DIMM.
If the problem persists,
call for service.
166
Boot Block Checksum
Error
The Boot Block Recovery
segment of the Flash part
has a bad checksum.
If your computer does not
have the latest level BIOS
code installed, update the
BIOS code to the latest
level.
167
No Process BIOS Update
Found
No microcode update
image exists for the
current microprocessor.
175
Primary Copy of Secure
Data is Damaged.
Refer to “Security” on
page 29.
Refer to “Security” on
page 29.
176
The System has been
tampered with
179
Boot Integrity Services
Segment Error
The BIS area checksum
is invalid.
If your computer does not
have the latest level BIOS
code installed, update the
BIOS code to the latest
level.
If diagnostic error messages are displayed that are not listed in the following
table, make sure that your computer has the latest levels of BIOS code and
diagnostics installed.
Important
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