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Server Support

Yes

Use the troubleshooting
information provided with
your server to determine
the cause of the problem
and the action to take.

Flash the latest levels of BIOS,
service processor, diagnostics,
and RAID code.
You can download this code at

http://www.ibm.com/pc/support/

Software

Yes

Hardware

Check all cables for loose connections
and verify that all optional devices you
installed are on the ServerProven list.
You can view the ServerProven list at

http://www.ibm.com/pc/compat/

Server working

properly?

Problem

solved?

Problem

solved?

Hardware or

software problem?

View support telephone numbers at

http://www.ibm.com/planetwide/

View information about IBM support line at

or view support telephone numbers at

http://www.ibm.com/services/sl/products/

http://www.ibm.com/planetwide/

http://www.ibm.com/pc/register/

Yes

Problem

solved?

Содержание BladeCanter HS20

Страница 1: ...on Guide and User s Installation and User s Guide Install and start the blade servers Install addtional applications such as IBM systems management software and IBM ServeRAID programs System is ready...

Страница 2: ...r loose connections and verify that all optional devices you installed are on the ServerProven list You can view the ServerProven list at http www ibm com pc compat Server working properly Problem sol...

Страница 3: ...BladeCenter HS20 Type 8832 Installation and User s Guide ERserver...

Страница 4: ...endix B Warranty information on page 67 and Appendix C Notices on page 79 First Edition July 2003 Copyright International Business Machines Corporation 2003 All rights reserved US Government Users Res...

Страница 5: ...embly 22 Installing IDE hard disk drives 22 Installing memory modules 24 Installing an additional microprocessor 25 Installing an I O expansion card 29 Installing a SCSI storage expansion unit 31 Inst...

Страница 6: ...and information from the World Wide Web 65 Software service and support 66 Hardware service and support 66 Appendix B Warranty information 67 Warranty period 67 Problem determination 67 Running diagno...

Страница 7: ...Japanese Voluntary Control Council for Interference VCCI statement 83 Index 85 Contents v...

Страница 8: ...vi BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 9: ...lleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Страница 10: ...ect signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before yo...

Страница 11: ...products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to...

Страница 12: ...he device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current fr...

Страница 13: ...act a service technician Statement 13 DANGER Overloading a branch circuit is potentially a fire hazard and a shock hazard under certain conditions To avoid these hazards ensure that your system electr...

Страница 14: ...xii BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 15: ...ical updates 1 Go to http www ibm com pc support 2 In the Learn section click Online publications 3 On the Online publications page in the Brand field select Servers 4 In the Family field select Blade...

Страница 16: ..._____________ The machine type model number and serial number are on the ID label that is behind the control panel door on the front of the blade server and on a label on the right side of the blade s...

Страница 17: ...hatever identifying information you want on a label and place it on the BladeCenter bezel just below the blade server as shown in the following illustration User label Important Do not place the label...

Страница 18: ...s Guide This publication contains instructions for setting up and configuring the BladeCenter unit and basic instructions for installing some options It also contains general information about the Bla...

Страница 19: ...two Ultra320 SCSI hot swap hard disk drives available in an optional SCSI storage expansion unit Size v Height 24 5 cm 9 7 inches v Depth 44 6 cm 17 6 inches v Width 2 9 cm 1 14 inches v Maximum weigh...

Страница 20: ...X Architecture technology leverages proven innovative IBM technologies to build powerful scalable reliable Intel processor based servers Enterprise X Architecture technology includes features such as...

Страница 21: ...of the RAS features that your blade server supports v Advanced Configuration and Power Interface ACPI v Automatic error retry or recovery v Automatic server restart v Built in monitoring for temperat...

Страница 22: ...to remove the blade server from the BladeCenter unit and remove the blade server cover to see the components Note The illustrations in this document might differ slightly from your hardware Bezel asse...

Страница 23: ...J13 IDE connector 2 J62 I O expansion option connector J34 I O expansion option connector J9 Control panel connector J64 Microprocessor socket 2 and heat sink filler U70 Microprocessor 1 and heat sin...

Страница 24: ...r is removed from the BladeCenter unit by pressing the Light Path Diagnostics button The Light Path Diagnostics power present LED CR111 lights when the Light Path Diagnostics button is pressed if powe...

Страница 25: ...is turned on and starts the Configuration Setup Utility program so that you can change or delete the power on password You do not need to move the switch back to the default position after the passwo...

Страница 26: ...12 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 27: ...rocessor in the BladeCenter management module is initializing therefore the power control button on the blade server does not respond 2 While the blade server is powering up the power on LED on the fr...

Страница 28: ...ou can press the power control button on the blade server behind the control panel door This starts an orderly shutdown of the operating system if this feature is supported by your operating system No...

Страница 29: ...ing system in this blade server to recognize the CD ROM drive diskette drive and USB port If there is no response when you press the CD diskette USB select button you can use the management module Web...

Страница 30: ...video and mouse control to the blade server If there is no response when you press the keyboard mouse video select button you can use the management module Web interface to see if local control has be...

Страница 31: ...server v Running the Broadcom firmware CD for a blade server 3 If you install Microsoft Windows 2000 on the blade server while it is not the current owner of the keyboard video and mouse a delay of u...

Страница 32: ...18 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 33: ...ssor and heat sink Handling static sensitive devices Attention Static electricity can damage electronic devices and your system To avoid damage keep static sensitive devices in their static protective...

Страница 34: ...e the blade server 1 If the blade server is operating shut down the operating system then press the power control button behind the blade server control panel door to turn off the blade server See Bla...

Страница 35: ...lines on page 19 2 Carefully lay the blade server down on a flat non conductive surface with the cover side up 3 Press the blade cover release on each side of the blade server and lift the cover open...

Страница 36: ...inch 4 Disconnect the control panel cable from the control panel connector 5 Pull the bezel assembly away from the blade server 6 Store the bezel assembly in a safe place Installing IDE hard disk driv...

Страница 37: ...he option kit into an IDE connector on the blade server system board Important Drives must be installed in the following order IDE connector 1 J13 first then IDE connector 2 J62 6 Place the hard disk...

Страница 38: ...same size speed type and technology You can mix compatible DIMMs from various manufacturers 5 The second pair does not have to be DIMMs of the same size speed type and technology as the first pair 6...

Страница 39: ...surface on any other grounded rack component Then remove the DIMM from the package 7 To install the DIMMs repeat the following steps for each DIMM that you install a Turn the DIMM so that the DIMM key...

Страница 40: ...determine whether you need to update the blade server BIOS code The latest level of BIOS code for your blade server is available from the World Wide Web See Appendix A Getting help and technical assi...

Страница 41: ...assembly see Removing the blade server bezel assembly on page 22 for instructions 6 Locate the microprocessor socket on the system board 7 Remove the heat sink filler 8 Install the microprocessor a Re...

Страница 42: ...roprocessor over the microprocessor socket Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket and carefully press the microprocessor into the socket A...

Страница 43: ...and 4 on the BladeCenter unit must both be compatible with the Ethernet expansion card All other I O expansion cards installed on other blade servers in the BladeCenter unit must also be compatible wi...

Страница 44: ...secured the tray to the system board otherwise remove the screws near IDE connector 2 that secure the system board to the chassis as shown in the illustration 6 Install the I O expansion card a Insta...

Страница 45: ...orage capacities and speeds of the drives are identical Notes 1 After you install the SCSI storage expansion unit on your blade server the blade server and expansion unit become a single unit that occ...

Страница 46: ...n is in blade bays 7 through 14 power modules must be present in power bays 1 and 2 and power modules must be present in power bays 3 and 4 8 Turn on the blade server 9 If you have not already done so...

Страница 47: ...at hard disk drive is faulty and must be replaced Each hot swap hard disk drive that you plan to install must be mounted in a hot swap drive tray The hard disk drive must have a Single Connector Attac...

Страница 48: ...assembly into the bay until it stops d Push the tray handle to the closed locked position e Check the hard disk drive LEDs to verify that the hard disk drive is operating properly v If the amber hard...

Страница 49: ...wap hard disk drive or a filler panel installed in each storage expansion unit bay 1 Review the information in Safety beginning on page vii and Installation guidelines on page 19 2 Locate the defectiv...

Страница 50: ...ou must reconfigure your blade server and reset the system date and time Statement 2 CAUTION When replacing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommend...

Страница 51: ...t easier to slide the battery b Use your thumb and index finger to pull the battery from under the battery clip Note After you remove the battery ensure that the battery clip is touching the base of t...

Страница 52: ...e blade server cover unless you installed the SCSI storage expansion unit option see Closing the blade server cover on page 40 Statement 21 CAUTION Hazardous energy is present when the blade server is...

Страница 53: ...nel cable Complete the following steps to install the blade server bezel assembly 1 Review the information in Safety beginning on page vii and Installation guidelines on page 19 2 Connect the control...

Страница 54: ...vii and Installation guidelines on page 19 2 If you removed the blade bezel assembly replace it now See Installing the blade server bezel assembly on page 39 for instructions 3 Lower the cover so tha...

Страница 55: ...1 and 2 and power modules must be present in power bays 3 and 4 c To help ensure proper cooling performance and system reliability make sure that each of the blade bays on the front of the BladeCenter...

Страница 56: ...reconfigure the blade server If this is the initial installation for a blade server in the BladeCenter unit you need to configure the blade server with the blade server Configuration Setup Utility an...

Страница 57: ...rmation Input output connectors and devices The input output connectors available to your blade server are supplied by the BladeCenter unit See the documentation that comes with your BladeCenter unit...

Страница 58: ...44 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 59: ...remote management such as with the IBM Director products see the IBM Eserver BladeCenter Planning and Installation Guide You can obtain the planning guide from the Web site at http www ibm com pc eser...

Страница 60: ...he service processor each time the blade server is started Use the number keys to type the hours and minutes and or to add or subtract from the system time If you want the system clock time to be the...

Страница 61: ...croprocessor cache mode to write back WB or write through WT Write back caching generally provides better system performance PCI Bus Control Select this choice to view and set interrupts for PCI devic...

Страница 62: ...the blade server is turned on You can then start the Configuration Setup Utility program and change the power on password You do not need to move the switch back to the previous position after the pas...

Страница 63: ...t index html Firmware updates IBM will periodically make firmware updates available for your blade server Use the following table to determine the methods you can use to install these firmware updates...

Страница 64: ...will vary based on blade server type and the operating system that is installed See Blade server Ethernet controller enumeration on page 51 for information about how to determine the routing from Ethe...

Страница 65: ...s thru module in switch module bay 1 2 Make sure the ports on the switch module or pass thru module are enabled Switch Tasks Management Advanced Switch Management in the management module Web based us...

Страница 66: ...52 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 67: ...tion with these devices 2 Some operating systems such as Red Hat Linux 7 3 permit you to select the type of mouse being used If offered this choice select USB instead of PS 2 Although the mouse is a P...

Страница 68: ...54 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 69: ...8 for more information v Diagnostic programs and error messages The system diagnostic programs are provided in ROM These programs test the major components of your blade server The IBM Director produc...

Страница 70: ...f the blade server then restart the blade server If the problem remains call for service POST error messages The following table provides an abbreviated list of the error messages that might appear du...

Страница 71: ...Configuration Setup Utility program and verify that the interrupt resource settings are correct 2400 2462 Video controller and memory v Verify that the keyboard mouse video select button LED on the fr...

Страница 72: ...oblem persists see the IBM BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD The screen is blank Verify that 1 The keyboard mouse vide...

Страница 73: ...marketing representative If the problem remains call for service Wrong characters appear on the screen If the wrong language is displayed update the firmware or operating system with the correct lang...

Страница 74: ...e server If the blade server now turns on troubleshoot the option see the documentation that comes with the option for information 3 Try another blade server in the blade bay if it works replace the f...

Страница 75: ...ormation about obtaining ServerProven compatibility information from the World Wide Web v You followed the installation instructions that came with the option v The option is installed correctly v You...

Страница 76: ...using the Light Path Diagnostics problems that might arise during installation To locate the actual component that caused the error you must locate the lit error LED on that component For example A bl...

Страница 77: ...s power present LED does not light when the Light Path Diagnostics button is pressed no power is available to light the blade error LEDs and they will be unable to provide any diagnostic information D...

Страница 78: ...the fan 2 Make sure the room temperature is not too high See Features and specifications on page 5 for temperature information If the problem remains have the blade server serviced System board error...

Страница 79: ...information that contains troubleshooting procedures and explanations of error messages and error codes If you suspect a software problem see the information for the operating system or program Using...

Страница 80: ...ww ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Integrated Techno...

Страница 81: ...sed in the Statement of Limited Warranty Frequently Asked Questions FAQ and links to Product Support Web pages The IBM Statement of Limited Warranty is available from this Web site in 29 languages in...

Страница 82: ...e that apply to your hardware v Customer replaceable units CRUs Some parts of IBM Eserver systems are designated as customer replaceable units IBM ships CRUs to you for replacement by you CRUs include...

Страница 83: ...estrictions that apply at the time of service To determine whether your system is eligible for IWS go to http www ibm com pc support and click Warranty lookup Purchasing additional services During and...

Страница 84: ...e it with one that is at least functionally equivalent you may return it to your place of purchase and your money will be refunded Extent of Warranty The warranty does not cover the repair or exchange...

Страница 85: ...involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Before IBM or your reseller exchanges a Machine or...

Страница 86: ...RISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU Governing Law Both you and IBM consent to the appl...

Страница 87: ...on which shall be held in Singapore in accordance with the rules of the International Chamber of Commerce ICC The arbitrator or arbitrators designated in conformity with those rules shall have the pow...

Страница 88: ...urposes of a business as defined in that Act Limitation of Liability The following is added to this Section Where Machines are not acquired for the purposes of a business as defined in the Consumer Gu...

Страница 89: ...costs for Machines located outside 50 kilometers of an IBM authorized service provider Governing Law The applicable laws that govern interpret and enforce rights duties and obligations of each of us a...

Страница 90: ...l be at IBM s expense Limitation of Liability The following paragraph is added to this Section The limitations and exclusions specified in the Statement of Limited Warranty will not apply to damages c...

Страница 91: ...nt to or in any way related to the subject matter of this Statement of Warranty IBM s liability will be limited to the total amount you paid for the Machine that is the subject of the claim Applicabil...

Страница 92: ...2 of the Supply of Goods and Services Act 1982 Applicability of suppliers and resellers unchanged The following is added to the end of this Section IBM s entire liability and your sole remedy whether...

Страница 93: ...F ANY KIND EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of...

Страница 94: ...countries or both Microsoft Windows and Windows NT are trademarks of Microsoft Corporation in the United States other countries or both UNIX is a registered trademark of The Open Group in the United S...

Страница 95: ...ials must be removed and recycled or discarded according to applicable regulations IBM offers product return programs in several countries For country specific instructions refer to the following Web...

Страница 96: ...nada Australia and New Zealand Class A statement Attention This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take...

Страница 97: ...Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference VCCI statement Appendix C Notices 83...

Страница 98: ...84 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 99: ...oller enumeration 51 cover closing 40 removing 21 D diagnostic tools 55 DIMM See memory module drive hot swap installing 33 35 internal installing 22 E electrical input 5 electronic emission Class A n...

Страница 100: ...n self test continued error messages 56 power problem 59 60 power on password 48 Preboot eXecution Environment PXE option 46 disabling 46 enabling 46 problems hardware 55 memory 60 microprocessor 61 m...

Страница 101: ...blade server 14 turning on the blade server 13 U United States electronic emission Class A notice 81 United States FCC Class A notice 81 updating firmware 49 utility Configuration Setup Utility progra...

Страница 102: ...88 BladeCenter HS20 Type 8832 Installation and User s Guide...

Страница 103: ......

Страница 104: ...Part Number 59P6556 Printed in U S A 1P P N 59P6556...

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