Performing the checkout procedure . . . . . . . . . . . . . . . . 138
Troubleshooting tables
. . . . . . . . . . . . . . . . . . . . . 139
CD or DVD drive problems . . . . . . . . . . . . . . . . . . . 139
Diskette drive problems . . . . . . . . . . . . . . . . . . . . 140
General problems . . . . . . . . . . . . . . . . . . . . . . 141
Hard disk drive problems. . . . . . . . . . . . . . . . . . . . 141
Intermittent problems . . . . . . . . . . . . . . . . . . . . . 142
Keyboard, mouse, or pointing-device problems. . . . . . . . . . . . 142
Memory problems . . . . . . . . . . . . . . . . . . . . . . 144
Microprocessor problems. . . . . . . . . . . . . . . . . . . . 145
Monitor or video problems . . . . . . . . . . . . . . . . . . . 145
Optional-device problems
. . . . . . . . . . . . . . . . . . . 147
Power problems . . . . . . . . . . . . . . . . . . . . . . . 148
Serial port problems
. . . . . . . . . . . . . . . . . . . . . 149
ServerGuide problems. . . . . . . . . . . . . . . . . . . . . 149
Software problems . . . . . . . . . . . . . . . . . . . . . . 150
Universal Serial Bus (USB) port problems
. . . . . . . . . . . . . 151
Error LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Power-supply LEDs. . . . . . . . . . . . . . . . . . . . . . . 153
Diagnostic programs and messages
. . . . . . . . . . . . . . . . 155
Running the diagnostic programs. . . . . . . . . . . . . . . . . 156
Diagnostic text messages
. . . . . . . . . . . . . . . . . . . 157
Viewing the test log. . . . . . . . . . . . . . . . . . . . . . 157
Diagnostic messages . . . . . . . . . . . . . . . . . . . . . 157
Updating (flash-update) the BIOS code on the server . . . . . . . . . . 216
Recovering from a BIOS update failure
. . . . . . . . . . . . . . . 216
System-error log messages . . . . . . . . . . . . . . . . . . . . 219
Solving SAS problems. . . . . . . . . . . . . . . . . . . . . . 227
Solving power problems . . . . . . . . . . . . . . . . . . . . . 227
Solving Ethernet controller problems
. . . . . . . . . . . . . . . . 228
Solving undetermined problems . . . . . . . . . . . . . . . . . . 229
Problem determination tips . . . . . . . . . . . . . . . . . . . . 230
Appendix A. Getting help and technical assistance
. . . . . . . . . . 231
Before you call
. . . . . . . . . . . . . . . . . . . . . . . . 231
Using the documentation . . . . . . . . . . . . . . . . . . . . . 231
Getting help and information from the World Wide Web
. . . . . . . . . 231
Software service and support . . . . . . . . . . . . . . . . . . . 232
Hardware service and support . . . . . . . . . . . . . . . . . . . 232
IBM Taiwan product service . . . . . . . . . . . . . . . . . . . . 232
Appendix B. Notices
. . . . . . . . . . . . . . . . . . . . . . 233
Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 233
Important notes . . . . . . . . . . . . . . . . . . . . . . . . 234
Particulate contamination. . . . . . . . . . . . . . . . . . . . . 235
Documentation format . . . . . . . . . . . . . . . . . . . . . . 236
Electronic emission notices . . . . . . . . . . . . . . . . . . . . 236
Federal Communications Commission (FCC) statement
. . . . . . . . 236
Industry Canada Class A emission compliance statement . . . . . . . . 237
Avis de conformité à la réglementation d'Industrie Canada . . . . . . . 237
Australia and New Zealand Class A statement . . . . . . . . . . . . 237
United Kingdom telecommunications safety requirement . . . . . . . . 237
European Union EMC Directive conformance statement . . . . . . . . 237
Germany Class A statement
. . . . . . . . . . . . . . . . . . 237
Japan VCCI Class A statement
. . . . . . . . . . . . . . . . . 238
Contents
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