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Table 3. Firmware Error Codes. (continued)

Error Code Description

Action / Possible Failing FRU

4BA80014 NVRAM (CRC) checksum fail.

This is a recoverable temporary
condition, unless followed by
4BA80015. If the system hangs at this
error code:
1. Remove, then reapply AC power.

The service processor settings
(modem speeds and call-out
numbers, for example) may have
to be reentered

2. Call service support.

4BA80015 NVRAM reintialization fail.

1. Remove, then reapply AC power.

The service processor settings
(modem speeds and call-out
numbers, for example) may have
to be reentered

2. Replace the system board.

Location: P1
(See note 3 on page 109.)
The service processor settings
(modem speeds and call-out
numbers, for example) will have to
be reentered.

168

Service Guide

Содержание 265

Страница 1: ...IntelliStation POWER 9112 Model 265 Service Guide SA38 0609 00 IBM...

Страница 2: ......

Страница 3: ...IntelliStation POWER 9112 Model 265 Service Guide SA38 0609 00 IBM...

Страница 4: ...nts to Information Development Department H6DS 905 6C006 11400 Burnet Road Austin Texas 78758 3493 To send comments electronically use this commercial internet address aix6kpub austin ibm com Any info...

Страница 5: ...nd Bay Locations 9 System Logic Flow Diagram 10 Location Codes 11 Physical Location Codes 11 Location Code Format 11 AIX Location Codes 12 AIX and Physical Location Code Table 15 System Cables 19 Spec...

Страница 6: ...Table 171 Typical Boot Sequence for 9112 Model 265 172 Chapter 6 Loading the System Diagnostics 175 Performing Slow Boot 175 Loading Standalone Diagnostics 175 Loading Online Diagnostics 175 Default B...

Страница 7: ...guration for Console Mirroring 206 Service Processor Firmware Updates 207 Service Processor Error Log 207 Service Processor Operational Phases 208 Pre Standby Phase 208 Standby Phase 208 Bring Up Phas...

Страница 8: ...Cover 254 Removal 254 Replacement 254 CEC Cage 255 Removal 255 Replacement 255 Memory Card and Memory DIMMs 256 Memory Card Removal 256 Memory Card Replacement 261 Processor Card 263 Removal 263 Repl...

Страница 9: ...issions 305 Declared Acoustical Noise Emissions 305 Appendix B Notices 307 Appendix C Service Processor Setup and Test 309 Service Processor Setup Checklist 309 Testing the Setup 310 Testing Call In 3...

Страница 10: ...File modem_m1 cfg 323 Sample File modem_z cfg 325 Sample File modem_z0 cfg 327 Sample File modem_f cfg 329 Sample File modem_f0 cfg 332 Sample File modem_f1 cfg 335 Appendix E Firmware Updates 339 Ch...

Страница 11: ...see System Unit Safety Information order number SA23 2652 Electrical Safety Observe the following safety instructions any time you are connecting or disconnecting devices attached to the workstation D...

Страница 12: ...tion numbers and approval information CAUTION All IBM laser modules are designed so that there is never any human access to laser radiation above a class 1 level during normal operation user maintenan...

Страница 13: ...ges or component failures must verify the accuracy of operations performed and data saved or transmitted by the system at or near the time of the outage or failure In addition users must establish pro...

Страница 14: ...xii Service Guide...

Страница 15: ...e system install and remove options and verify system operation v The IntelliStation POWER 9112 Model 265 User s Guide order number SA38 0608 contains information to help users use the system use the...

Страница 16: ...International Business Machines Corporation in the United States other countries or both v AIX v IBM v PowerPC v pSeries v e logo v IntelliStation Other company product and service names may be tradem...

Страница 17: ...er 1 Reference Information System Unit Locations Front View 1 2 3 4 5 6 1 Diskette drive 2 Hot swap disk drives optional on some systems 3 Cover release lever 4 CD ROM drive 5 Media bay 6 Operator pan...

Страница 18: ...64 Bit 5V 4 PCI slots 4 5 32 Bit 5V 5 Parallel connector 6 SCSI connector 7 Attention LED 8 Rack indicator connector 9 Power LED 10 Ethernet connector 2 11 Serial connector 1 12 Ethernet connector 1...

Страница 19: ...ons 1 2 3 4 5 6 7 1 Power supply 1 2 Power supply 2 3 Filler panel or power supply 3 4 Power supply 2 power connector 5 Power supply 1 power connector 6 DC power light 7 AC power light Chapter 1 Refer...

Страница 20: ...Fan Locations 1 2 3 4 1 Fan 1 2 Fan 2 3 Fan 3 4 Fan 4 4 Service Guide...

Страница 21: ...ower connector 7 Power connector 8 Power connector 9 Power connector 10 Light path card connector 11 Processor fans 12 Blowers 13 Diskette connector 14 Memory card connector 15 Front serial port conne...

Страница 22: ...15 Slot J16 Slot J7 Slot J8 Slot J1 Location P1 M1 1 Slot J2 Location P1 M1 2 Slot J3 Location P1 M1 3 Slot J4 Location P1 M1 4 Slot J5 Location P1 M1 5 Slot J6 Location P1 M1 6 Slot J7 Location P1 M1...

Страница 23: ...ower Backplane J3 J2 J4 J1 J6 J5 J1 SCSI backplane power J2 Media devices power J3 System board power J4 System board power J5 System board power J6 System board power Chapter 1 Reference Information...

Страница 24: ...Operator Panel 4 5 1 2 3 1 Power On Switch 2 Reset Switch 3 Display 4 Attention LED 5 Power On LED 8 Service Guide...

Страница 25: ...e SCSI ID 2 4 D10 Disk Drive SCSI ID 10 5 D11 Disk Drive SCSI ID 11 6 D12 Disk Drive SCSI ID 12 7 D13 Disk Drive SCSI ID 13 8 D14 Disk Drive SCSI ID 14 9 D15 Disk Drive SCSI ID 15 Note The SCSI bus ID...

Страница 26: ...Modules Data System Clock Arbiter Misc Logic S4 S3 S2 S1 S5 PCI Bridge 0 ISA Bridge SCSI CD ROM Drive SCSI Backplane SCSI Repeater Hot Swap Disk Drives SCSI Media Devices Internal Ultra 160 External U...

Страница 27: ...ocation code because they are all on the same physical package but may require extended location information to describe the connectors they support For example P2 S1 describes the location of the ser...

Страница 28: ...ID devfunc Number Adapter Number or Physical Location Bus Type or PCI Parent Bus v The AB value identifies a bus type or PCI parent bus as assigned by the firmware v The CD value identifies adapter n...

Страница 29: ...box The values re 00 a to 15 v For a diskette drive H identifies either diskette drive 1 or 2 G is always 0 v For all other devices GH is equal to 00 For an integrated adapter EF GH is the same as the...

Страница 30: ...PCI adapters 20 58 to 20 5F Any PCI card in slot 1 20 60 to 20 67 Any PCI card in slot 2 10 68 to 10 6F Any PCI card in slot 3 10 70 to 10 77 Any PCI card in slot 4 10 78 to 10 7F Any PCI card in slot...

Страница 31: ...68 to 10 6F or 1D XX 20 60 to 20 67 or 2C XX 20 58 to 20 5F or 2B XX P1 I1 P1 I2 P1 I3 P1 I4 P1 I5 P1 C2 00 02 00 00 00 00 01 D1 10 60 10 58 01 K1 00 01 S2 01 S3 10 80 10 88 01 S1 10 61 01 R1 01 K1 01...

Страница 32: ...skette Port 01 D1 P1 D1 Keyboard Port 01 K1 00 P1 K1 Mouse Port 01 K1 01 P1 O1 Serial Port 1 01 S1 P1 S1 Serial Port 2 01 S2 P1 S2 Serial Port 3 01 S3 P1 S3 Parallel Port 01 R1 P1 R1 Ethernet Port 1 1...

Страница 33: ...rvices Controller Hot swap DASD bay 1 10 60 00 10 0 P1 Z1 Aa Primary SCSI Bus ID 10 Hot swap DASD bay 2 10 60 00 11 0 P1 Z1 Ab Primary SCSI Bus ID 11 Hot swap DASD bay 3 10 60 00 12 0 P1 Z1 Ac Primary...

Страница 34: ...P1 Ix notation where the identifies an integrated device in this case the empty slot A PCI device plugged into the slot uses the P1 Ix notation where the identifies a plugged device 2 The SCSI bus IDs...

Страница 35: ...ystem Board Processor Slot Processor Slot Diskette DASD Operator Panel CD ROM Tape Power Power SCSI SCSI Power IDE Power Signal Power SCSI SCSI Backplane Blower Light Path LEDs RJ45 Serial Rear Serial...

Страница 36: ...uirements Operating 10 to 40 C 50 to 104 F Non Operating 10 to 52 C 50 to 126 F Humidity Requirements Operating Non Operating Noncondensing 8 to 80 8 to 80 Wet Bulb 27 C 80 F 27 C 80 F Noise Emissions...

Страница 37: ...se a UL listed cable set consisting of a minimum 18 AWG Type SVT or SJT three conductor cable a maximum of 15 feet in length and a tandem blade grounding type attachment plug rated at 15 A 250 V v App...

Страница 38: ...em from side to side to determine if it is steady 4 Set the power switch of the system to Off 5 Remove the covers 6 Check for alterations or attachments If there are any check for obvious safety hazar...

Страница 39: ...service person through the system These MAPs are the entry point for all isolation and error recovery procedures The MAPs are consistent with existing procedures and methods The system uses a set of i...

Страница 40: ...her help you identify the failing component go to the indicator panel see Indicator Panel inside the server and check which LEDs are on Indicator Panel The panel provides enough information to identif...

Страница 41: ...r of the component memory card fan memory module CPU The LEDs are amber except for the power supplies For the power supplies two green LEDs ac power good and dc power good indicate the fault condition...

Страница 42: ...this time the service processor performs self test and NVRAM initialization E0A0 E0E1 When power on is initiated the service processor starts built in self test BIST on the central electronics comple...

Страница 43: ...f the application program Electronic Service Agent for the RS 6000 This application provides a number of advantages for the customer including automatic error reporting and analysis without customer i...

Страница 44: ...relevant system information the system s serial number and model type and service request number SRN If connected to a digital pager service the service processor inputs a customer voice telephone num...

Страница 45: ...ds to be placed the client forwards the information to the Electronic Service Agent server which dials the service center telephone number from its locally attached modem In this scenario the user onl...

Страница 46: ...30 Service Guide...

Страница 47: ...eight digits to find the error in the tables The digits that display beyond the first eight digits are location codes that can assist you in diagnosing the problem See Location Codes on page 11 4 Lice...

Страница 48: ...t Number Displayed 33 OK Does Not Appear in the Operator Panel Display Before Pressing the Power On Button 33 System Stops or Hangs With Alternating Numbers Displayed in the Operator Display Panel 34...

Страница 49: ...System Stops With A 4 Digit Number Displayed The system stops and a 4 digit number is displayed in the operator panel display or on the console If the number displayed has the format E0xx then go to S...

Страница 50: ...play alternates between the code E1FD and another Exxx code Record both codes Go to E1FD in Firmware Checkpoints on page 88 The operator panel display alternates between the codes E1DE and E1AD Record...

Страница 51: ...ies start to turn Go to MAP 1520 Power Step 1520 3 on page 51 The power LEDs on the operator panel and power supplies are blinking and OK STBY or DIAG STBY is displayed on the operator panel display W...

Страница 52: ...s change from blinking to solid the fans come on and stay on but the system does not power on Go to MAP 1520 Power Step 1520 3 on page 51 The power LED on the operator panel is on solid the power LED...

Страница 53: ...ayed on the ASCII terminal or the boot indicator is displayed on a graphics terminal Go to Boot Problems Concerns on page 106 The system does not respond to the password being entered or the system lo...

Страница 54: ...he SCSI cable 2 Replace the device 3 Replace the SCSI adapter or system board if connected to one of the two integrated SCSI controllers on the system board See notes on page31 if the system board is...

Страница 55: ...rmation for Multiple Bus Systems You do not have a symptom Go to MAP 0020 Problem Determination Procedure in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems You have not de...

Страница 56: ...POLICIES service aid You can use that same service aid to restore the settings at the end of your service action In case the service processor settings were not saved by the user if you disable them m...

Страница 57: ...lash EPROM data is corrupted Run the recovery procedure for the flash EPROM See Firmware Recovery on page 232 The system stops with a prompt to enter a password Enter the password You are not allowed...

Страница 58: ...Processor Checkpoints on page 82 If the number is in the range of E1xx EFFF then go to Firmware Checkpoints on page 88 For all other numbers record SRN 101 xxx where xxx is the last three digits of t...

Страница 59: ...rs Record error code M0KBD003 then go to Step 1020 3 ASCII terminal keyboard Go to the documentation for this type of ASCII terminal and continue problem determination Step 1020 3 Take the following a...

Страница 60: ...appears check the error log for any errors v Choose Error Log from the utilities menu v If an error is logged check the time stamp v If the error was logged during the current boot attempt record it...

Страница 61: ...r Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems 3 The service processor may have been set by the user to monitor service operations and to attempt recoveries...

Страница 62: ...ot have to be populated first Along these same lines there is no requirement that memory DIMM slots J1 and J2 be populated before another slot pair Step 1240 1 1 Turn off the power 2 Remove all instal...

Страница 63: ...RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Go to Step 1240 3 Step 1240 3 The failure may be caused by the last pair of memory DIMMs installed or the memory card To is...

Страница 64: ...ge and all FRUs have been exchanged go to MAP 1540 Minimum Configuration on page 59 Step 1240 5 The memory DIMM s may be both you exchanged in the previous step may be defective To isolate the failing...

Страница 65: ...utlet is correctly wired and grounded to prevent an electrical shock Before installing or removing signal cables ensure that the power cables for the system unit and all attached devices are unplugged...

Страница 66: ...OK STBY or DIAG STBY is displayed on the operator panel When the power button on the operator panel is pressed There is no indication of activity The power LED on the operator panel does not come on...

Страница 67: ...power backplane to the system Unplug these cables from the system but leave them attached to the power backplane 2 Connect the power cables from the system unit to the power outlets Do the ac LEDs on...

Страница 68: ...n reconnected Step 1520 6 Either the power supplies or the power backplane may be defective To test each FRU exchange the FRUs that have not already been exchanged in the following order v Power suppl...

Страница 69: ...he power cables from the system 3 Record the slot numbers of all the adapters Label and record the location of any cables attached to the adapters Disconnect any cables attached to the adapters and re...

Страница 70: ...oes the power LED on the operator panel come on and stay on NO Repeat these steps until all the parts have been installed or connected If the symptom did not change and all the parts have been install...

Страница 71: ...ower LED on the operator panel come on and stay on NO Replace the last part installed If the memory card was just installed remove all of the memory DIMMs If the system does not come up replace the me...

Страница 72: ...iginal FRU Repeat the FRU replacement steps until a defective FRU is identified or all the FRUs have been exchanged If the symptom did not change and all FRUs have been exchanged go to Step 1520 13 If...

Страница 73: ...LED must be steady and not blinking or out Replace the following FRUs in order 1 Power supply 1 2 Power supply 2 Perform error log analysis Do you receive an SRN indicating a voltage sensor out of ra...

Страница 74: ...RU exchanged is defective Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Reinstall the original FRU Repeat the FRU replacement steps...

Страница 75: ...formation Menu on page 191 6 The service processor might have been set by the user to monitor server operations and to attempt recoveries You might want to disable these actions while you diagnose and...

Страница 76: ...to remove 14 of them to create a minimun configuration system then use one of the removed memory modules when exchanging the FRU Once the failing FRU is isolated replace it with a new one Step 1540 1...

Страница 77: ...king tabs in the locked upright position to prevent damage to the tabs b Memory DIMMs must be installed in pairs and in the correct connectors For example install the pair in connectors J1 and J2 9 Di...

Страница 78: ...operator panel display 3 Turn on the power Does the system stop with code E1F2 E1F3 STBY or 4BA00830 displayed on the operator panel NO Reinstall the original FRU Repeat the FRU replacement steps unti...

Страница 79: ...been exchanged call your service support person for assistance If the symptom changed check for loose cards and obvious problems If you do not find a problem return to Step 1540 1 on page 60 and foll...

Страница 80: ...lowing 1 Turn off the power and remove the power cords 2 Reinstall one of the memory DIMMs you exchanged in the previous step 3 Plug in the power cords and wait for the OK on the operator panel displa...

Страница 81: ...played on the operator panel NO Reinstall the original FRU Repeat this step until the defective FRU is identified or all of the FRUs have been exchanged If the symptom did not change and all the FRUs...

Страница 82: ...inal 6 Enter the appropriate password if you are prompted to do so Is the SMS screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs tha...

Страница 83: ...Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchanged 1 IDE cable 2 CD ROM drive 3 System board se...

Страница 84: ...it is defective In the following order exchange the FRUs that have not been exchanged 1 SCSI cable 2 Last SCSI device connected disk drive tape drive 3 System board see notes on page 31 4 Power supply...

Страница 85: ...ompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system unit is defective In the following order exchange the FRUs that have not been exchan...

Страница 86: ...oard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed No In the following order exchange the FRUs that have not been exchanged 1 L...

Страница 87: ...you are prompted to do so Is the Please define the System Console screen displayed NO One of the FRUs remaining in the system is defective In the following order exchange the FRUs that have not been e...

Страница 88: ...mber 5 key on an ASCII terminal keyboard 7 Enter the appropriate password if you are prompted to do so Is the Please define the System Console screen displayed NO The last device or cable that you att...

Страница 89: ...Selection screen is displayed choose the system console 6 After the keyboard indicator displays press the F5 key on the directly attached keyboard or the number 5 key on an ASCII terminal keyboard 7 E...

Страница 90: ...ntil the defective device or cable is identified or all devices and cables have been disconnected If all the devices and cables have been removed then one of the FRUs remaining in the system unit is d...

Страница 91: ...er 7 Select All Resources if you were sent here from Step 1540 19 select the adapter device you loaded from the supplemental media and commit F7 to start test routines Follow the instructions on the s...

Страница 92: ...for Multiple Bus Systems If the symptom did not change and all the FRUs have been exchanged call service support for assistance Step 1540 22 Select Task Selection Select Process Supplemental Media an...

Страница 93: ...Diagnostic Information for Multiple Bus Systems Step 1540 24 1 Ensure that the diagnostics and the operating system are shut down 2 Turn off the power 3 If you have not already done so configure the...

Страница 94: ...MAP Step 1540 26 The system is working correctly with this configuration One of the FRUs adapters that you removed is probably defective 1 Turn off the power 2 Remove the power cable 3 Install a FRU a...

Страница 95: ...nected is defective Exchange the defective device or cable Go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems YES Repeat this step until the...

Страница 96: ...80 Service Guide...

Страница 97: ...ms in the service processor error log See System Information Menu on page 191 To access the System Information Menu refer to Privileged User Menus on page 182 Unresolved Checkpoint Problems Go to MAP...

Страница 98: ...stem has been terminated the system is still powered on This usually indicates an operating system crash The service processor menus are available Look for error codes related to the operating system...

Страница 99: ...2 C resources Replace the system board Location P1 See note 3 on page 109 E032 JTAG self test Replace the system board Location P1 See note 3 on page 109 E040 Starting serial port tests Replace the sy...

Страница 100: ...ng on E051 replace processor card 1 If this swap does not fix the system continue to the next step 3 Replace the system board Location P1 See note 3 on page 109 E053 Reading system board VPD Replace t...

Страница 101: ...s posted on the operator panel when the service processor menus are available the system is in stand by waiting for user input If the service processor menus are not displayed on the ASCII terminal 1...

Страница 102: ...completed system reboot in progress 1 Unplug the power cable 2 Plug in the power cable power on the system unit 3 Do the following flash recovery procedure a Insert a newly formatted DOS diskette load...

Страница 103: ...ery Procedure on page 170 E0E1 Pull processor card out of reset okay See Error Codes E0A0 E0B0 E0C0 E0E0 E0E1 and 40A00000 Recovery Procedure on page 170 OK Service Processor Ready Waiting for power o...

Страница 104: ...art See Unresolved Checkpoint Problems on page 81 E103 Set memory refresh composite image See Unresolved Checkpoint Problems on page 81 E104 Set memory refresh recovery block See Unresolved Checkpoint...

Страница 105: ...blems on page 81 E11A Copy uncompressed recovery block code to RAM See Unresolved Checkpoint Problems on page 81 E11B Jump to code in RAM See Unresolved Checkpoint Problems on page 81 E11C Turn on cac...

Страница 106: ...mary processor sync See Unresolved Checkpoint Problems on page 81 E12F Unexpected return from open firmware system lockup See Unresolved Checkpoint Problems on page 81 E130 Build device tree See Unres...

Страница 107: ...bus 1 If a location code is associated with the checkpoint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU...

Страница 108: ...oint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 171 v Go to MAP 1540 Minimum C...

Страница 109: ...nsferring control to operating system service mode boot Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E15C Probe primary 64 bit PCI bus Go to MAP 1540 Minimum Configuration Step 1540 24...

Страница 110: ...th the checkpoint v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 171 v Go to MAP 1...

Страница 111: ...efer to Boot Problems Concerns on page 106 for general considerations E175 BootP request Refer to Boot Problems Concerns on page 106 for general considerations 1 Turn off then on and retry the boot op...

Страница 112: ...Location P1 See note 3 on page 109 E180 Service processor command setup Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E183 Service Processor POST Go to MAP 1540 Minimum Configuration S...

Страница 113: ...540 Minimum Configuration Step 1540 24 on page 77 E1B6 Probe for ISA keyboard Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E1BA Enable L2 cache See Unresolved Checkpoint Problems on pa...

Страница 114: ...t v Replace the FRU identified by the location code v Replace one at a time the other PCI adapter cards on the same PCI bus See Bus SRN to FRU Reference Table on page 171 v Go to MAP 1540 Minimum Conf...

Страница 115: ...lacing the keyboard does not fix the problem replace the system board Location P1 See notes on page 109 2 If selecting the console with an ASCII terminal suspect the ASCII terminal Use the problem det...

Страница 116: ...Unresolved Checkpoint Problems on page 81 E1E7 PE boot image initialization See Unresolved Checkpoint Problems on page 81 E1E8 Initialize primary diskette drive polled mode See Unresolved Checkpoint...

Страница 117: ...mposite image See Unresolved Checkpoint Problems on page 81 E1EF Erase flash See Unresolved Checkpoint Problems on page 81 E1F0 Start OBE See Unresolved Checkpoint Problems on page 81 E1F1 Begin self...

Страница 118: ...E201 Setup PHB BARC addresses Go to MAP 1540 Minimum Configuration Step 1540 24 on page 77 E202 Initialize PHB registers and PHB s PCI configuration registers Go to MAP 1540 Minimum Configuration Ste...

Страница 119: ...t Problems on page 81 E213 Initial memory configuration Go to MAP 1240 Memory Problem Resolution on page 45 E214 Memory test Go to MAP 1240 Memory Problem Resolution on page 45 E216 Copy ROS into RAM...

Страница 120: ...overy path execution See Unresolved Checkpoint Problems on page 81 E299 Start C code execution See Unresolved Checkpoint Problems on page 81 E3xx Memory test See MAP 1240 Memory Problem Resolution on...

Страница 121: ...heckpoint Problems on page 81 E603 SSA PCI adapter BIST has completed with an error 1 Replace the SSA adapter 2 See Unresolved Checkpoint Problems on page 81 E604 SSA PCI adapter BIST and subsequent P...

Страница 122: ...r and a diagnostic CD ROM is available Booting from CD ROM or NIM on the diagnostics image is referred to as Standalone Diagnostics Step 1 Restart the system and access the firmware SMS Main Menu Sele...

Страница 123: ...to MAP 0290 Missing Resource Problem Resolution in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems manual 3 If an SRN not an 8 digit error code is reported go to the RS 60...

Страница 124: ...ies Diagnostic Information for Multiple Bus Systems Step 5 The CD ROM drive IDE cable graphics adapter if installed or the system board is most likely defective A TTY terminal attached to the serial p...

Страница 125: ...rror Code to FRU Index If you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 59 unless otherwise indicated in the tables If you r...

Страница 126: ...roblem has been resolved go to MAP 0410 Repair Checkout in the RS 6000 Eserver pSeries Diagnostic Information for Multiple Bus Systems unless otherwise indicated in the tables The error codes listed i...

Страница 127: ...cess password jumper not enabled The privileged access password jumper is not in the correct position for password initial entry Consult the system s User s Guide for jumper location and position 20E0...

Страница 128: ...t least 2 integrated PCI SCSI controllers one internal and one external Replace the system board Location P1 See notes on page 109 20EE0007 Keyboard not found 1 Plug in keyboard 2 Replace the system b...

Страница 129: ...the exact syntax and usage of the bootlist command To boot the operating system so that the above mentioned values can be reconstructed power off the system and power it back on again This should cau...

Страница 130: ...nit Ready Failed hardware error Refer to the notes in error code 21A00xxx 1 Replace the SCSI device 2 Replace the SCSI cable 3 Replace the SCSI controller 21A00002 Test Unit Ready Failed sense data av...

Страница 131: ...ller failed Replace the system board 25010xxx Flash Update Problem 25010000 No diskette in drive Insert diskette containing firmware image 25010001 Diskette seek error 1 Retry function 2 Replace diske...

Страница 132: ...s write protected update cancelled 1 Turn off turn on system unit and retry 2 Replace the system board Location P1 See notes on page 109 25010009 Flash module is unsupported or not recognized Make sur...

Страница 133: ...tent had to be re established and do not require any FRU replacement unless the error is persistent When one of these errors occurs any system customization for example boot device list information ha...

Страница 134: ...117 25A80201 Unable to expand target partition while saving configuration variable Refer to NVRAM error notes on page 117 25A80202 Unable to expand target partition while writing error log entry Refe...

Страница 135: ...een changed from the default setting no longer appearing in the system This can be caused either by removing a SCSI controller adapter or a problem with a SCSI controller adapter v Select the SCSI ID...

Страница 136: ...d with a supported type of memory DIMM If an unsupported memory DIMM is replaced with the same unsupported type the error persists There might be two memory module related memory errors reported to in...

Страница 137: ...on page 120 for more information 25Cyy008 Memory DIMM has been deconfigured 1 Use the memory config deconfig menu in the Service Processor System Information Menu to check the status of the memory DI...

Страница 138: ...t behind a different PCI bridge 2 Check for available firmware updates for adapter Apply update if available 3 Run AIX diagnostics on adapter Replace if indicated 4 Replace adapter 5 Check for system...

Страница 139: ...e system board Location P1 See note 3 on page 109 26800Dxx Machine check occurred unable to isolate to single device xx indicates the PCI bus number with the error 1 Attempt to reboot the system to on...

Страница 140: ...e error is persistent replace the battery on the system board Location P1 V2 3 If the error is persistent after battery replacement replace the system board Location P1 See note 3 on page 109 28030001...

Страница 141: ...suspected fans connectors v Look for obstructions that may prevent the fans from normal operations For example a cable caught in the fan preventing it from spinning v Replace any suspected fans that...

Страница 142: ...C2 Note Where xxx indicates the processor type as follows 711 333Mhz processor with 1 MB of L2 cache 7D4 400Mhz processor with 4 MB of L2 cache 758 450 MHz processor with 8 MB of L2 cache 2B2xxx31 Pro...

Страница 143: ...ssor reports bad or low battery 1 Replace the battery Location P1 V2 2 Replace the system board Location P1 See note 3 on page 109 2BA00018 EPOW test failure Replace the system board Location P1 See n...

Страница 144: ...board Location P1 See note 3 on page 109 2BA00063 Service processor reports system board VPD data corrupted Replace the system board Location P1 See note 3 on page 109 2BA00070 Service processor repor...

Страница 145: ...or firmware update error occurred update not completed Error occurred while verifying service processor firmware CRC See error code 2BA00200 for recovery procedure 2BA00203 Service processor firmware...

Страница 146: ...Service processor reports system board over temperature alert 1 Check for cool airflow obstructions to the system 2 Replace the system board Location P1 See note 3 on page 109 2BA00312 Service process...

Страница 147: ...3 on page 109 2BA00317 Service processor reports 3 3V under voltage alert 1 Replace the power supply Location P3 V1 Location P3 V2 Location P3 V3 2 Replace the power backplane Location P3 3 Replace t...

Страница 148: ...P3 V1 Location P3 V2 Location P3 V3 2 Replace the power backplane Location P3 3 Replace the system board Location P1 See note 3 on page 109 2BA00335 Service processor reports processor card critical o...

Страница 149: ...shutdown request fan number 1 1 Replace fan 1 Location F1 2 Replace the system board Location P1 See note 3 on page 109 2BA00341 Service processor reports locked fan fast shutdown request fan number 2...

Страница 150: ...cation P3 V2 Location P3 V3 2 Replace the system board Location P1 See note 3 on page 109 2BA00356 Service processor reports fan failure in a power supply 1 Replace the power supply specified by the l...

Страница 151: ...If the system boots use the AIX Service Aids to reset the System Attention indicator and the Lightpath indicators On your next shutdown and prior to reboot use the service processor menus to reset the...

Страница 152: ...error information 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 5 Replace the system board Location P1 See note 3 on page 109 401...

Страница 153: ...rvice processor error log for more error information 4 Reseat the power supplies 5 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 40110006 Fan failure detected i...

Страница 154: ...or information 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 4011000A Overvoltage detected on 5 volt line in power supply main enc...

Страница 155: ...formation 3 Reseat the power supplies 4 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 4011000E Overvoltage detected on 12 volt line in power supply main enclosu...

Страница 156: ...es one at a time Location P3 V1 Location P3 V2 Location P3 V3 40110013 Only one power supply is present two are required Install an additional power supply Two power supplies are required 40110014 Ove...

Страница 157: ...ies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40111033 Overvoltage detected on the 2 5 volt line 1 If a location code is...

Страница 158: ...2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40111082 A low 5 0 V reading detected 1 If a locat...

Страница 159: ...one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 401110C2 A low 12 V reading detected 1 If a location code is displayed with th...

Страница 160: ...played with this error code replace the part at that location 2 Replace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3...

Страница 161: ...lies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40111192 A low PCI 3 3 voltage was detected 1 If a location code is displa...

Страница 162: ...ace the power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 40112023 High 1 8 V reading detected 1 If a location code...

Страница 163: ...plies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 4011 2061 A high 12 voltage was detected 1 If a location code is displaye...

Страница 164: ...e power supplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the processor cards Location P1 C1 Location P1 C2 40112065 Critically low 2 5 V reading detected 1 If a location c...

Страница 165: ...pplies one at a time Location P3 V1 Location P3 V2 Location P3 V3 3 Replace the system board Location P1 See note 3 on page 109 40112093 Low 2 5 V reading detected 1 If a location code is displayed wi...

Страница 166: ...ions F1 F2 F3 F4 2 Replace the processor cards Location P1 C1 Location P1 C2 40200023 A critical processor card temperature condition detected 1 Check system unit fans Locations F1 F2 F3 F4 2 Replace...

Страница 167: ...ion code appears with the error code or checkpoint replace the part at that location 3 If the problem is not resolved call service support 40B00000 The operating system surveillance interval exceeded...

Страница 168: ...to MAP 1540 Minimum Configuration on page 59 450000C2 Memory ECC correctable error threshold exceeded checkstop Go to MAP 1540 Minimum Configuration on page 59 450000C3 Memory controller subsystem int...

Страница 169: ...cessor error log for additional FRUs 450000D7 System bus internal hardware switch error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check t...

Страница 170: ...e is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a location code replace the FRU at that location code If th...

Страница 171: ...dicated by the location code If a physical location code is not available continue 2 In the service processor menus go to Read Progress Indicators from last System Boot If an arrow is pointing to a lo...

Страница 172: ...additional FRUs 460000D4 I O expansion bus data parity or CRC error checkstop 1 Replace the FRU as indicated by the physical location code displayed on the operator panel 2 Check the service processor...

Страница 173: ...w SRN or error code is generated follow the actions for that code 2 Try to boot AIX diagnostics from CD ROM a If the boot is successful run advanced diagnostics and follow the actions for any SRN or e...

Страница 174: ...o not boot follow the actions for any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 59 48800909 System VPD error 1 Check cabl...

Страница 175: ...3 3 Replace the system board Location P1 See note 3 on page 109 4 Call service support 4B200055 No processor found 1 If only one processor is installed it must be in slot 1 P1 C1 2 If two processor c...

Страница 176: ...Location P1 C1 Location P1 C2 2 Remove the power cord from the system If both processor cards are installed remove the second card and reapply power If the problem is fixed replace the second card If...

Страница 177: ...page 179 for assistance If the code is E105 E14D E15B E174 E175 or 0xxx where xxx is any three digits continue to step 4 instead of the listed action Otherwise find the code in the Service Processor...

Страница 178: ...t to reboot the system into online diagnostics to preserve the AIX error log If the reboot fails attempt to boot from the CD ROM If the reboot is successful run diagnostics in problem determination mo...

Страница 179: ...rd indicated by the location code in the operator panel 2 Replace the system board Location P1 See note 3 on page 109 4B2xxx42 ABIST fail 1 Replace the processor card indicated by the location code in...

Страница 180: ...op 1 If this error occurs while the system is running replace the FRU indicated by the physical location code displayed on the operator panel 2 If this error occurs while booting go to MAP 1540 Minimu...

Страница 181: ...nostics do not boot follow the actions for any new SRN or error code that is generated If the same error code is generated go to MAP 1540 Minimum Configuration on page 59 4BA00000 The system support c...

Страница 182: ...for this system unit 3 Replace the diskette drive 4BA00828 Flash update CRC checksum fail Copy the flash update image onto a newly formatted diskette and retry 4BA00829 Bad system firmware Replace th...

Страница 183: ...r while attempting a flash update 1 Power off then power on the system unit 2 Do the following flash recovery procedure a Insert a newly formatted DOS diskette loaded with service processor firmware i...

Страница 184: ...vice processor settings modem speeds and call out numbers for example may have to be reentered 2 Call service support 4BA80015 NVRAM reintialization fail 1 Remove then reapply AC power The service pro...

Страница 185: ...f you replace FRUs or perform an action and the problem is still not corrected go to MAP 1540 Minimum Configuration on page 59 unless otherwise indicated in the tables Table 4 Memory DIMM PD bits PD v...

Страница 186: ...iled and is preventing startup 1 Remove all of the PCI cards 2 Reinstall one of the PCI cards 3 Power on the system unit 4 If the system unit powers on continue to add PCI cards one a at time until th...

Страница 187: ...Table SRN Bus Identification Possible Failing Device and AIX Location Code Associated FRU 9CC 100 PCI Bus 00 Internal SCSI port 10 60 System board See notes on page 109 Internal external SCSI port 10...

Страница 188: ...ssor in standby mode v You can enter the service processor menus whenever the LCD code is OK STBY or has an eight digit error code on the LCD display by pressing the Enter key on an ASCII terminal con...

Страница 189: ...nostics hard disk 7 IPL Boot Code v The system firmware attempts to boot from the devices listed in the boot list v LCD code range is E1XX 8 Boot Image Execution v After a boot image is located on a d...

Страница 190: ...174 Service Guide...

Страница 191: ...e on the operator panel and new errors in the service processor error log If a new error code is reported use it in subsequent steps to continue problem analysis Loading Standalone Diagnostics To load...

Страница 192: ...ve 2 CD ROM drive 3 Tape drive 4 Disk drive 5 Network adapter v Token ring v Ethernet Pressing the F5 key on a directly attached keyboard or the number 5 key on an ASCII terminal causes the system to...

Страница 193: ...rating with standby power Service processor menus are also available when server power is on and the service processor has detected a server problem such as surveillance failure During the first power...

Страница 194: ...System Y2 Read NVRAM Y2 Reset Service Processor Y2 Setup Reboot Restart Policy Y2 Start Talk Mode Y2 Enable Disable Console Mirroring Y2 Y1 Select Modem Line Speed Y2 Y1 Enable Disable Modem Y2 Y1 Se...

Страница 195: ...rocessor you must press a key on the ASCII terminal to confirm its presence After OK displays on the operator panel the service processor prompts you for a password if set and when verified displays t...

Страница 196: ...e The service processor prompt displays either 1 or 2 to indicate which serial port on the system is being used to communicate with the service processor v Power On System Allows the user to power on...

Страница 197: ...Log on page 207 for an example of the error log v Read System POST Errors This option should only be used by service personnel to display additional error log information v View System Environmental C...

Страница 198: ...your system reports in problem messages This name helps your support team for example your system administrator network administrator or service representative to more quickly identify the location co...

Страница 199: ...m the Service Processor menu or from the System Management Services menus For security purposes the service processor counts the number of attempts to enter correct passwords The results of not recogn...

Страница 200: ...cess to service processor menus and is usually available to all users who are allowed to power on the system v Enable Disable Console Mirroring When console mirroring is enabled the service processor...

Страница 201: ...EPROM Attention Only the service processor firmware can be updated from the service processor menus the system firmware cannot be updated from the service processor menus A service processor firmware...

Страница 202: ...sole on serial port 1 Use the Snoop Serial Port option to select the serial port to snoop Note Only serial port 1 is supported After serial port snooping is correctly configured at any point after the...

Страница 203: ...er on after a power failure Unattended start mode can also be set using SMS menus v Ring Indicate Power On Menu Ring indicate power on is an alternate method of dialing in without establishing a servi...

Страница 204: ...s the operating system to major system faults by reading the setting of the operating system parameter Automatically Restart Reboot After a System Crash This parameter may or may not be defined depend...

Страница 205: ...o1 False2 Yes1 Yes True No No1 True No Yes Restarts True Yes1 No1 Restarts True Yes1 Yes Restarts 1 Service processor default 2 AIX default v Power On System Allows immediate power on of the system Fo...

Страница 206: ...the Service Mode Boot from Saved list option This selection causes the system to perform a service mode boot using the service mode boot list saved in NVRAM If the system boots AIX from the disk driv...

Страница 207: ...ead Progress Indicators From Last System Boot 3 Read Service Processor Error Logs 4 Read System POST Errors 5 Read NVRAM 6 Read Service Processor Configuration 7 View System Environmental Conditions 8...

Страница 208: ...onmental sensors and reports the results to the user Use this option when surveillance fails because it allows the user to determine the environmental conditions that may be related to the failure v P...

Страница 209: ...hown Each memory DIMM can be in one of following states Configured by system The memory DIMM is present and has not exceeded the failure threshold It has been configured by the system and is available...

Страница 210: ...system fault system identify LED can also be set and reset using tasks in the AIX Service Aids Language Selection Menu The service processor menus and messages are available in different languages Th...

Страница 211: ...99 Exit from Menus 1 v Modem Configuration Menu see Modem Configuration Menu on page 196 v Serial Port Selection Menu see Serial Port Selection Menu on page 196 v Serial Port Speed Setup Menu see Seri...

Страница 212: ...Port 1 Modem Configuration File Name Port 2 Modem Configuration File Name To make changes First select the port and then the configuration file name Modem Ports 1 Serial port 1 2 Serial port 2 Modem C...

Страница 213: ...Menu 1 Service Center Telephone Number Currently Unassigned 2 Customer Administration Center Telephone Number Currently Unassigned 3 Digital Pager Telephone Number Currently Unassigned 4 Customer Voi...

Страница 214: ...nother modem Therefore even though the paging was successful the error message causes the service processor to retry continuing to place pager calls for the number of retries specified in the Call Out...

Страница 215: ...ce center Customer administration center Pager If call out policy is set to all the service processor attempts a call out to the following numbers in the order listed 1 Service center 2 Customer admin...

Страница 216: ...e entered the phone numbers for the digital pager and customer voice for test purposes These numbers are used to determine whether call out is working during the call out test The call out test should...

Страница 217: ...cy Refer to the AIX shutdown t command for details on setting the timer Note If an ac power loss is in progress when the timed power on attempt occurs the server cannot power on when ac power is resto...

Страница 218: ...oftware induced failure the service processor can initiate a reboot restart process based on the settings in the Service Processor Reboot Restart Policy Setup Menu and the OS automatic restart setting...

Страница 219: ...ed are the ones that experienced the following failures v A boot time test failure v Run time recoverable errors over the error threshold prior to the current boot phase v Run time irrecoverable error...

Страница 220: ...is enabled the service processor calls to report the failure and displays the operating system surveillance failure code on the operator panel Operating System Surveillance The operating system surve...

Страница 221: ...tal failures v Restarts To enable the call out feature do the following 1 Have a modem connected to serial port 1 or 2 2 Set up the following using the service processor menus or diagnostic service ai...

Страница 222: ...irectly to your server or connected through another modem Remote console mirroring can be invoked in two ways v Remote session first then local session added 1 Remote session already in progress 2 Rem...

Страница 223: ...from the following Web site http www rs6000 ibm com support micro After the update diskette has been made from the service processor main menu select Service Processor Setup Then select Reprogram Serv...

Страница 224: ...e server The service processor does not wait for user input or power on command but moves through the phase and into the bring up phase Access SMS menus or service processor menus to reset the unatten...

Страница 225: ...vice processor can dial a preprogrammed telephone number in the event of an IPL failure The service processor issues an error report with the last reported IPL status indicated and any other available...

Страница 226: ...ring up phase scenario where two reboot attempts are made before placing an outgoing call Service Processor Procedures in Service Mode When the system is in service mode the following service processo...

Страница 227: ...is displayed at the bottom right corner of the initial logo screen Note the version number processor upgrades may require a specific version of firmware to be installed in your system unit Update Sys...

Страница 228: ...llowing screen displays System Management Services Config Multiboot Utilities Exit You can also press F8 here to enter the open firmware OK prompt This should only be done by service personnel to obta...

Страница 229: ...rds enable the unattended start mode set and view the addresses of your system s SCSI controllers select the active console view or clear the firmware error log and update your system unit s firmware...

Страница 230: ...ze 512MB Memory Card slot 1 Module Slot 1 size 512MB Device Name PowerPC POWER3 375 MHz PowerPC POWER3 375 MHz L2 Cache 4096K L2 Cache 4096K Memory LPT addr 378 addr 3F8 addr 9999FF111R addr 2F8 Servi...

Страница 231: ...om this screen allow you to view and set various options regarding the operating system and boot devices Software Default Install From Select Software Boot Sequence Multiboot Startup EXIT Chapter 8 Us...

Страница 232: ...m is installed then the system information in nonvolatile storage may have been lost This situation can occur if the battery has been removed To correct this situation refer to the boot sequence optio...

Страница 233: ...New column then click on the Save icon The list of boot devices is updated to reflect the new order Attention To change the custom boot list back to the default values click on Default If you change y...

Страница 234: ...ole Spin Delay Password Enables you to set password protection for turning on the system unit and for using system administration tools Go to Password on page 220 Spin Delay Enables you to change the...

Страница 235: ...o view and change the addresses IDs of the SCSI controllers attached to your system unit Go to SCSI ID on page 231 Console Allows the user to select which console to use to display the SMS menus This...

Страница 236: ...your system unit the power on access status icon is shown in the locked position If a power on access password is not set then the power on access status icon is shown in the unlocked position as show...

Страница 237: ...stem unit now requires the password you just entered during the power on process If you previously had set a power on access password and want to remove it select the Remove icon After you have select...

Страница 238: ...ended devices you must enable the unattended start mode See the System Power Control Menu on page 187 for instructions on enabling the unattended start mode which allows the system unit to turn on whe...

Страница 239: ...e that your system now requires the password you just entered before running system programs If you previously had set a privileged access password and want to remove it select the Remove icon After y...

Страница 240: ...e entered manually or you can use a default setting All values are measured in seconds The default is two seconds After you have entered the new spin up delay values use the arrow keys to highlight th...

Страница 241: ...me Error Code Location Selecting the Clear icon erases the entries in this log This error log only shows the first and last errors Note The time stamp in this error log is coordinated universal time U...

Страница 242: ...RIPL Selecting the Remote Initial Program Load RIPL icon gives you access to the following selections Set Address Exit Ping Config 226 Service Guide...

Страница 243: ...sses is incomplete or contains a number other than 0 to 255 an error message displays when you select the Save icon To clear this error correct the address and select Save again Attention If the clien...

Страница 244: ...that address Client Addr Ping Setup Exit 000 000 000 000 000 000 000 000 000 000 000 000 Gateway Addr Server Addr Subnet Mask Adapter 255 255 255 000 To change an address press the backspace key on th...

Страница 245: ...ing To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure Note Clicking with the mouse sends the ping If you use the arrow keys you must press the spac...

Страница 246: ...of the adapters requiring configuration to display To use this screen do the following 1 Use the arrow keys or mouse to highlight an adapter to configure 2 Press the spacebar to select the adapter 3...

Страница 247: ...e the spacebar to scroll through available IDs After you have entered the new address use the left or right arrow keys or mouse to highlight the Save icon and press Enter At any time in this process y...

Страница 248: ...be a 3 5 high density 1 44 MB diskette that has been formatted for DOS 2 Obtain the system firmware update image file from one of the following sources a From the Web address http www rs6000 ibm com s...

Страница 249: ...and other device upgrades may require a specific version of firmware to be installed in your system Update System Firmware is an option under the Main Menu On all menus except the Main Menu there are...

Страница 250: ...and press Enter or Select a Navigator key _ Select Language Note Your TTY must support the ISO 8859 character set to properly display languages other than English This option allows you to change the...

Страница 251: ...ess password has been enabled you are asked for the privileged access password at startup every time you boot your system If you previously had set a privileged access password and want to remove it s...

Страница 252: ...or logged 1 Clear error log Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Naviga...

Страница 253: ...et Protocol Parameters option displays the following screen IP Parameters 1 Client IP Address 000 000 000 000 2 Server IP Address 000 000 000 000 3 Gateway IP Address 000 000 000 000 4 Subnet Mask 255...

Страница 254: ...rn to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Selecting an adapter on this screen dis...

Страница 255: ...turn to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Select Ping from the Network Parameters Menu to test a connection...

Страница 256: ...change the addresses of the SCSI controllers attached to your system SCSI Utilities 1 Change Hardware Spin Up Delay 2 Change SCSI Id Navigator keys M return to main menu ESC key return to previous sc...

Страница 257: ...n System Management Services or the AIX diagnostic service aid Display or Change Bootlist If Select Software is chosen from this menu a line similar to the following is displayed 1 AIX 5 1 0 This indi...

Страница 258: ...as would happen if the battery had been removed To re create this value run the Select Boot Device option on this menu Select Install Device Produces a list of devices for example the CD ROM from whi...

Страница 259: ...1 I5 E10 5 None Navigator keys M return to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Re...

Страница 260: ...to main menu ESC key return to previous screen X eXit System Management Services Type the number of the menu item and press Enter or Select a Navigator key _ Type the device number of the device name...

Страница 261: ...ule slot 2 size 512MB Memory card slot 1 module slot 3 size 512MB Memory card slot 1 module slot 4 size 512MB Service Processor Tablet Port LPT addr 378 COM addr 3F8 COM addr 2F8 Keyboard Mouse Disket...

Страница 262: ...iled instructions on using the SMS utilities to update system and service processor firmware can be obtained from the following Web site http www rs6000 ibm com support micro If you are not able to ob...

Страница 263: ...cables for the system unit and all attached devices are unplugged When adding or removing any additional devices to or from the system ensure that the power cables for those devices are unplugged befo...

Страница 264: ...the metal frame of the system at the same time v Handle the devices carefully to prevent permanent damage Stopping the System Attention When shutting down your system to install options shut down all...

Страница 265: ...ile you perform the steps in this procedure 1 2 1 Flange 2 Front door 1 Unlock and open the system door 2 2 Locate the flange 1 on the top edge of the door 3 Press down on the flange while pressing ou...

Страница 266: ...n this procedure 1 2 1 Flange 2 Front door 1 Set the door 2 on the bottom hinge 2 Press the flange 1 downward while pressing the top of the door toward the system until the flange connects with the to...

Страница 267: ...fan turn off the system and all attached devices and disconnect all external cables and power cords 2 Slide the cover release lever 1 on the front of the system to release the cover and slide the cov...

Страница 268: ...ith the left side of the system about 25 mm 1 inch from the front of the system place the bottom of the left side cover on the bottom rail of the left side of the chassis 2 Insert the tabs at the top...

Страница 269: ...E MPERAT URE 2 3 1 2 3 1 Bezel release lever 2 Bezel 3 Side with bezel tabs and slots To remove the bezel 1 Remove the service access cover as described in Service Access Cover on page 251 2 Move the...

Страница 270: ...wn the system as described in Stopping the System on page 248 2 If you have not already done so remove the service access cover as described in Service Access Cover on page 251 3 Record any memory car...

Страница 271: ...ady done so remove the service access cover as described in Service Access Cover on page 251 4 Remove the processor and memory card cover as described in Processor and Memory Card Cover on page 254 5...

Страница 272: ...cribed in Stopping the System on page 248 2 If you have not already done so unplug the system power cables from the electrical outlet 3 If you have not already done so remove the service access cover...

Страница 273: ...ttention To prevent damage to the card and the card connectors open or close the retention latches at the same time 6 Remove the card from the connector Chapter 9 Removal and Replacement Procedures 25...

Страница 274: ...lot J2 Slot J5 Slot J6 Slot J9 Slot J10 Slot J11 Slot J12 Slot J13 Slot J14 Slot J15 Slot J16 Slot J7 Slot J8 Slot J1 Location P1 M1 1 Slot J2 Location P1 M1 2 Slot J3 Location P1 M1 3 Slot J4 Locatio...

Страница 275: ...3 Remove the memory DIMM by pushing the tabs out on the memory connectors Push Locking Tabs Out to Release Memory Module 1 2 1 Chapter 9 Removal and Replacement Procedures 259...

Страница 276: ...memory DIMM connector on the memory card Note Memory DIMMs must be installed in pairs in the correct slots Slots J1 and J2 J3 and J4 J5 and J6 and so on 3 Insert the memory DIMM firmly into the conne...

Страница 277: ...es Both latches should be in an upright position See the following illustration Attention To prevent damage to the card and to the card connectors open or close both retention latches at the same time...

Страница 278: ...rd connector Processor Card 1 Connector Memory Card Connector Processor Card 2 Connector 3 Close the retention latches securing the card into the connector 4 Replace the covers as described in Service...

Страница 279: ...electrical outlet 3 If you have not already done so remove the service access cover as described in Service Access Cover on page 251 4 Remove the processor and memory card cover as described in Proce...

Страница 280: ...the following illustration Attention To prevent damage to the card and to the card connectors open or close both retention latches at the same time 2 Align the card with the card guides and card conn...

Страница 281: ...3 Close the retention latches securing the card into the connector 4 Replace the covers as described in Service Access Cover on page 251 Chapter 9 Removal and Replacement Procedures 265...

Страница 282: ...Removal 1 If you have not already done so shut down the system as described in Stopping the System on page 248 2 If you have not already done so unplug the system power cables from the electrical out...

Страница 283: ...retention latch 3 counterclockwise 8 Raise the tab 2 on the adapter guide over the tab on the top corner of the adapter 9 Carefully grasp the adapter 4 by its top edge or upper corners and remove it...

Страница 284: ...ion slot on the system board b Press the adapter firmly into the expansion slot Attention When you install an adapter in the system be sure that it is completely and correctly seated in the system boa...

Страница 285: ...dapter retainer flap 4 5 Connect any needed external cables to the adapter and route through the cable management arm Attention Route any internal cables so that the flow of air from the fans is not b...

Страница 286: ...r on page 254 5 Remove the adapters as described in Adapters on page 266 6 Remove the adapter retainer flap assembly 7 Remove the memory card as described in Memory Card and Memory DIMMs on page 256 8...

Страница 287: ...Replacement Replace in reverse order Chapter 9 Removal and Replacement Procedures 271...

Страница 288: ...le and are to be replaced as a unit Removal Your system comes with two power supplies You can add a third power supply to provide redundant power After you install a power supply check the power suppl...

Страница 289: ...3 Cable restraint bracket 4 Power cord connector 5 Handle on power supply in open position 6 AC power light 7 DC power light Note You do not need to turn off the power to the system to install hot swa...

Страница 290: ...talled for proper cooling b Open the cable restraint bracket 3 and remove the power cord from the cable restraint bracket Close the cable restraint bracket c Unplug the power cord from the electrical...

Страница 291: ...4 Power cord connector 5 Handle on power supply in open position 6 AC power light 7 DC power light Note You do not need to turn off the power to the system to install hot swap power supplies if your s...

Страница 292: ...the power supply in the bay 3 Plug the power cord for the added power supply into the power cord connector 4 4 Route the power cord through the cable restraint bracket 3 and the cable management arm 5...

Страница 293: ...bezel as described in Bezels on page 253 4 Remove the operator panel by grasping the release levers and pulling the operator panel tray from the system 5 If installed remove the cables from the disk...

Страница 294: ...pyright 1999 IBM Corporation 1 Command Prompt 3 At the command prompt type the code which accesses the hidden menus If necessary call your local support center to obtain the code This menu is for IBM...

Страница 295: ...rom the one listed on the screen 7 Type the machine type and model number of the system unit Enter the TM data 8 ASCII digits xxxx xxx TM has been programmed successfully The current MN field is 1980...

Страница 296: ...If you have not already done so unplug the system power cables from the electrical outlet 3 If you have not already done so remove the service access cover as described in Service Access Cover on pag...

Страница 297: ...Hot Swap Disk Drives on page 286 5 Remove the fan assemblies 3 and 4 as described in Hot Swap Fan Assembly on page 290 6 Remove the processor and memory card cover as described in Processor and Memory...

Страница 298: ...Cover on page 251 2 Remove the bezel See Bezels on page 253 3 If you are removing the disk drive you must remove the operator panel See Operator Panel on page 277 4 To gain better access slide the me...

Страница 299: ...tions on page 9 for SCSI id information 3 Install any blue slides removed previously 4 Place the device so that the slide rails engage in the bay guide rails Do not push the device all the way into th...

Страница 300: ...Dispose of the battery according to local regulations Removal 1 If you have not already done so shut down the system as described in Stopping the System on page 248 2 If you have not already done so...

Страница 301: ...ment 1 Ensure that the battery polarity is correct Plus side away from plastic battery mount 2 Using your thumb gently press the battery into the battery mount Use your index finger to support the bac...

Страница 302: ...Enter 5 Select Logical Volume Manager and press Enter 6 Select Volume Groups and press Enter 7 Select Set Characteristics of a Volume Group and press Enter 8 Select Remove a Physical Volume from a Vol...

Страница 303: ...7 Press F3s Cancel to go back to the first menu and select System Storage Management Physical and Logical Storage and press Enter 8 Select Logical Volume Manager and press Enter 9 Select Volume Groups...

Страница 304: ...more than two minutes without either a drive or a filler panel installed for each bay 2 3 2 Remove the disk drive 1 by placing the handle 2 on the drive to the open position perpendicular to the driv...

Страница 305: ...at it engages the guide rails in the bay c Push the drive assembly into the bay until the tray handle engages the lock mechanism d Push the tray handle to the right until it locks 2 Check the disk dri...

Страница 306: ...tration while performing the steps in this procedure 1 2 3 4 5 6 7 8 9 10 11 12 1 Hot swap fan assembly 1 2 Fan assembly 1 LED 3 Fan 1 release button 4 Hot swap fan assembly 2 5 Fan assembly 2 LED 6 F...

Страница 307: ...fan and pull the fan away from the system Replacement Note If a fan assembly is being replaced for a redundant failure after the service repair action is completed ask the customer to check the cront...

Страница 308: ...292 Service Guide...

Страница 309: ...Chapter 10 Parts Information This chapter contains parts information for the 9112 Model 265 293...

Страница 310: ...System Parts 1 2 3 4 5 6 7 8 9 10 16 18 17 19 11 12 13 14 15 20 22 21 23 24 25 26 27 29 28 294 Service Guide...

Страница 311: ...1 Blower housing 14 03K8992 1 I O bracket 15 09N7515 2 Blower assembly 16 00N6400 1 Access cover tower 17 53P2392 1 Rear Acoustical Cover 18 21P6798 1 Processor fan 19 21P6796 1 CEC cage cover 20 21P6...

Страница 312: ...sor Slot Diskette DASD Operator Panel CD ROM Tape Power Power SCSI SCSI Power IDE Power Signal Power SCSI SCSI Backplane Blower Light Path LEDs RJ45 Serial Rear Serial Port 1 Rear LEDs Blower 1 2 3 4...

Страница 313: ...signal cable 9 00N6573 1 Media power cable 10 00N6549 1 DASD backplane power cable 11 21P7399 1 System board power cable 12 00N6572 1 System board power cable 13 00N6551 1 System board power cable 14...

Страница 314: ...SCSI Cables Fan Fan System Board Processor Slot Processor Slot DASD Operator Panel CD ROM Media Bay SCSI SCSI IDE SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 21P6655 1 298 Service Guide...

Страница 315: ...Processor Slot DASD or or or DASD TAPE DVD RAM DVD RAM SCSI Operator Panel CD ROM IDE SCSI SCSI SCSI SCSI IDE T SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 21P6923 2 SCSI Cable 53P0457 1...

Страница 316: ...rocessor Slot Processor Slot DASD or or or DASD TAPE DVD RAM DVD RAM SCSI Operator Panel CD ROM IDE SCSI SCSI SCSI SCSI IDE T SCSI Backplane Rear Serial Port 1 Rear LEDs 1 SCSI Cable 53P1673 2 SCSI Ca...

Страница 317: ...Fan Fan System Board Processor Slot Processor Slot DASD DASD Operator Panel CD ROM IDE SCSI SCSI IDE T Rear Serial Port 1 Rear LEDs 1 SCSI Cable 09P6025 1 Chapter 10 Parts Information 301...

Страница 318: ...189 08L0909 1 Keyboard 102 German ID 129 93H8134 1 Keyboard 102 Greek ID 319 93H8135 1 Keyboard 101 Hebrew ID 212 08L0911 1 Keyboard 102 Italy ID 142 08L0912 1 Keyboard 102 Norwegian ID 155 93H8143 1...

Страница 319: ...ID 189 07L9459 1 Keyboard 102 German ID 129 07L9460 1 Keyboard 102 Greek ID 319 07L9461 1 Keyboard 101 Hebrew ID 212 07L9462 1 Keyboard 102 Hungarian ID 208 07L9463 1 Keyboard 102 Iceland ID 197 07L9...

Страница 320: ...oard US English ISO9995 ID 103P 07L9480 1 Keyboard 106 Japan ID 194 07L9481 1 Keyboard 101 Chinese US ID 467 07L9482 1 Keyboard 103 Korea ID 413 07L9483 1 Keyboard 101 Thailand ID 191 2 08L0362 1 Thre...

Страница 321: ...ipment For information on proper disposal of the batteries in this product please contact IBM at 1 800 426 4333 For information on disposal of sealed lead acid or nickel cadmium batteries outside the...

Страница 322: ...e A weighted sound pressure level at the 1 meter bystander positions for a random sample of machines 3 All measurements made in conformance with ISO 7779 and declared in conformance with ISO 9296 4 Sy...

Страница 323: ...untry where such provisions are inconsistent with local law THIS MANUAL IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESSED OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES O...

Страница 324: ...308 Service Guide...

Страница 325: ...See OS Surveillance Setup Menu on page 185 7 Configure Call In Call Out See Call In Call Out Setup Menu on page 195 8 Exit the service processor menus 9 Unplug the power cord from the system 10 Attac...

Страница 326: ...login prompt displays you have successfully called the service processor 5 Type logout to disconnect from the operating system The message No Carrier displays on your remote terminal 6 Call your serv...

Страница 327: ...serial ports already configured type lsdev Cc tty If no serial ports are configured none are listed If you want to configure serial ports that are not listed continue with the remaining steps 3 Identi...

Страница 328: ...312 Service Guide...

Страница 329: ...cessor firmware in the usr share modems subdirectory if your server is using AIX with the following names A listing of each specific file is included in this appendix Generic Modem Configuration Files...

Страница 330: ...ine should attach to the PTSN connector If No continue with step 3 3 Does your modem respond to the extended command set prefixed with If Yes go to step 5 If No continue with step 4 4 Does your modem...

Страница 331: ...is recommended you select settings that enable hardware flow control and respond to DTR Note Some older modems do not respond to the X0 or R1 commands Edit out these commands from the modem configurat...

Страница 332: ...up your serial ports line speeds authorizations and telephone numbers from the service processor menus use the service aid to specify your customized modem configuration files If you have not already...

Страница 333: ...nged from the factory default settings Xon Xoff Modems Some early modems assume software flow control Xon Xoff between the computer and the modem Modems with this design send extra characters during a...

Страница 334: ...onmental conditions occur after your modem has been initialized it might be necessary to recover your modem to a known state If your modem communicates correctly with remote users it is probably in co...

Страница 335: ...sage NO CARRIER on your remote terminal If Yes this is the correct response The modem is set up correctly If No try another Dn setting for your server s modem See your model manual for this informatio...

Страница 336: ...erminal will no longer experience the connection loss v If a local console is not a permanent part of your server you can still assign either the unused graphics console or the unused serial port as t...

Страница 337: ...n phone number PROGRAMMING NOTE No blanks between double quote marks condout send AT F E2E0T r Reset to factory defaults Reliable mode Echo off ignore 0 r or OK r n timeout 2 Ignore modem response sen...

Страница 338: ...ing or timeout Expect a connection response expect 33 r or 31 r or 28 r or 26 r or 24 r or 21 r or 19 r or 13 r or 12 r or 1 r busy 7 r timeout 60 done page send ATDT N R r N pager call center number...

Страница 339: ...dout send AT F E0E0 r Reset to factory defaults E0 data compression disabled E0 echo disabled ignore 0 r or OK r n timeout 2 Ignore modem response send AT F0 Q2S8 6 r Trellis modulation disabled Retra...

Страница 340: ...it time to enter paging number R return number expect 0 r or 3 r timeout 30 Confirm successful command delay 2 Wait before hanging up send Assure command mode delay 2 Allow mode switching delay send A...

Страница 341: ...cape to command mode S0 2 Answer on second ring H0 Hang up T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands N Call Out phone number...

Страница 342: ...xpect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send ATDT N R r N pager call center numb...

Страница 343: ...scape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the...

Страница 344: ...2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15 r or 14 r or 12 r or 10 r or 5 r or 1 r timeout 60 done page send AT...

Страница 345: ...inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will...

Страница 346: ...expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection response expect 16 r or 15...

Страница 347: ...responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 331...

Страница 348: ...es V0 Use numeric responses S0 0 Automatic answer inhibit Escape to command mode S0 2 Answer on second ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to mai...

Страница 349: ...ful send AT C1 D2 R1 r Detect carrier and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring...

Страница 350: ...done RI Power On enabled error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done 334 Service Guide...

Страница 351: ...ring H0 Hang up X0 0 Limit modem response codes T Tone mode When used as T r it is a no op to maintain program synchronization when modem may will echo the commands C1 Detect CD D2 Respond to DTR oft...

Страница 352: ...and DTR Ignore RTS expect 0 r timeout 2 Confirm command successful done waitcall ignore 2 r timeout 1 Ignore first ring expect 2 r timeout 10 Pick up second ring or timeout Expect a connection respon...

Страница 353: ...error Handle unexpected modem responses expect 8 r or 7 r or 6 r or 4 r or 3 r delay 2 done Appendix D Modem Configurations 337...

Страница 354: ...338 Service Guide...

Страница 355: ...last five characters of the ROM level represent a date in a yyddd format where yy is the last two digits of the year and ddd is the Gregorian date of the firmware Check the Web site at http www rs6000...

Страница 356: ...include the periods in the commands shown above c AIX commands are case sensitive Type them exactly as shown You are asked by the system for confirmation to proceed with the firmware update and the r...

Страница 357: ...ent 252 service access 251 customer administration center 198 D deconfiguring disk drives 286 diagnostics 175 boot list 176 online 175 standalone 175 system 175 diagnostics overview 23 diagram system...

Страница 358: ...continued service processor serial port selection 196 service processor serial port snoop setup 186 service processor serial port speed setup 197 service processor setup 183 service processor system i...

Страница 359: ...media drives 282 283 operator panel 277 replacement continued power distribution board 280 power supply 274 processor card 264 SCSI backplane 281 service access cover 252 system board 271 replacing m...

Страница 360: ...9 system information menu 191 system logic flow diagram 10 system management services 211 graphical system management services 211 config 214 firmware update 232 multiboot 215 utilities 218 text based...

Страница 361: ...Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your t...

Страница 362: ...rnet Road Austin TX 78758 3493 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

Страница 363: ......

Страница 364: ...IBM Printed in U S A February 2002 SA38 0609 00...

Страница 365: ...Spine information IBM IntelliStation POWER 9112 Model 265 Service Guide SA38 0609 00...

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