HMC
Product Manual
148
Release 3.4: May 2010
Callback Best Practice
Line
When selected, the user is able to trigger a Callback via a telephone call. If selected:
a.
In the Access Number field, enter the phone number the user dials to access the
Hypermedia Gateway. This is the DDI number that is allocated as a trigger.
b.
Select one of the following:
•
Use CLI
The Hypermedia Gateway uses Caller Line Identification (CLI) to automatically
identify the phone number to be called back.
•
Use Line ID
Enter the Line Number. The Hypermedia Gateway calls back the number
entered in the Line Number field.
DTMF on connect
Enter the DTMF sequence. This is a DTMF string that the Gateway will automatically
dial and which connects the user to an Automated Voice Response (AVR) system.
5.
Click
Add User
and wait for the “User added successfully” message.
Inform Users
It is the system administrator’s responsibility to inform end-users. They need to know the DDI
numbers that allocated to Callback.
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