HYBREX G1 8-24, Руководство пользователя

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Mode 05-07-04 to determine if the call should be routed to an operator or dropped. In systems that are
equipped with a VSU, this timer applies after the initial greeting message has played. In systems without
a VSU, this timer begins as soon as the call is answered by the system.
05-08-07 -DISA Transfer Time (No Digits Dialled) Transfer to Console
This parameter sets the time that a DISA call will wait after the voice message is completed before
transferring to the console if no digits are dialled by the caller. Do not set this to less than about 3
seconds for normal operation
0=Immediate 1 = 1 second 2 = 2 seconds 3 = 3 seconds 4 = 4 seconds
5 = 5 seconds 6 = 6 seconds 7 = 7 seconds 8 = 8 seconds 9 = 9 seconds
05-09-06 - ACD Enable Time
This parameter is to set the time duration before the system answers an incoming call when the ring
assigned station(s) are busy, if a VSC card is installed. The incoming call will show as a normal ring
signal on the DSS key and can be answered by the operator at any time even while the voice message
is playing to the caller.
0=5 seconds
1=10 seconds 2=15 seconds 3=20 seconds 4=25 seconds
5=30 seconds 6=35 seconds 7=40 seconds 8=45 seconds 9=50 seconds
05-09-07 - ACD Hold Recall Time
After the assigned time duration, if a station in the hunt group or the system operator has not become
free, the caller will recall the VSU and VSU 2
nd
UCD recording will be played. This time sets the hold
value. The message will be played to the caller every time the recall time is reached until answered by
the operator or the caller hangs up.
0=disabled (Does
not recall)
1=30 seconds 2=45 seconds 3=60 seconds 4=75 seconds
5=90 seconds 6=105 seconds 7=120 seconds 8=135 seconds 9-150 seconds
05-09-08 - ACD Duration Time
If a call has not been answered by a live person by the time this timer expires, the system will
disconnect the outside caller. The system will play a warning message to the caller before releasing
the call
0=No Disconnect
Timer
1=5 minutes 2=10 minutes 3=15 minutes 4=20 minutes
5=25 minutes 6=30 minutes 7=35 minutes 8=40 minutes 9=45 minutes
05-11-04 – DISA Queuing to VSU
This parameter determines how the system process DISA calls when the Voice Service Unit (VSU) is
busy or absent. If Queuing is not enabled (0) the system will answer the call and the outside caller will
heard DISA dial tone. This is the required setting if you are using DISA and do not have a VSU
installed. If Queuing is enabled, the call will not be answered by the system until the VSU is available
to play the answer greeting.
0 = Disable Queuing
1 = Enable Queuing