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Trunk Queue (Trunk Callback)

Description

Trunk Queue allows a user to mark a busy CO line for use when it becomes available.  When the line
becomes idle, the system will place it into the Exclusive Hold mode on the requesting station.  A recall
ring will be heard at the requesting station.  Queuing can also be set up based on a dial 9 group.  In a dial
9 queue, the first available CO line in the group will call back.

Conditions

1. If a station does not pick up the recalled line within approximately 20 seconds, the callback is

canceled.

2. Up to eight stations can queue for a CO line.
3. When multiple stations are queued for a line, the oldest request will be honored first.

Programming

None

Operation
To queue for an individual CO line:

1.

Press a busy CO line pushbutton. Station user will hear busy tone.

2.

Press [MSG] pushbutton.

3.

Hang up.

To queue for a dial 9 group:

1.

Dial [9]. Station user will hear busy tone.

2.

Press [MSG] pushbutton.

3.

If queue is accepted, station user will hear dial tone.

4.

Hang up.

When the line becomes idle, the system will place it into the Exclusive Hold mode on the requesting
station. In a dial 9 queue, the first available CO line in the group will call back. A triple recall ring will be
heard at the requesting station.

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Содержание G1 8-24

Страница 1: ...i G1 8 24 G2 8 32 G2 1648 Digital Hybrid Communication System Features and Services Description Version NZ Ver 1 1 ...

Страница 2: ... Tone Interval Camp On Tone 20 Busy Out CO Line 21 Call Duration Limit 22 Call Duration Timer 23 Caller ID 24 Call Forwarding 29 Call Forward Busy to a Pre Assigned Hunting Group 31 Call Forward No Answer to a Pre Assigned Hunting Group 32 Call Pickup 33 Call Split 34 Call Transfer 35 Calling Proof 37 Camp On 38 Chain Dialing 39 Class of Service 40 CO Break Disconnect Timer 41 CO Line Hunting 42 C...

Страница 3: ...ging Interface 88 Feature Selection From Help Menu 89 Flash To CO Line 90 Flexible Trunk Ring Assignment 91 Flexible Key Group Assignment 92 Flexible Ringing Assignment 93 Forced Account Code 94 Group Assignment 95 Hands Free Answer back 96 Headset Operation 97 Hold Exclusive 98 Hold System 99 Hot Line 101 Hunt Groups 102 Intercom 103 Intercom Dialing Restriction 104 Intercom Step Call 105 Languag...

Страница 4: ...t Service 166 Time of Day Display 167 Timed Reminder Station User Alarm 168 Toll Control 169 Toll Override Account Codes 171 Transfer Recall Timeout 172 Trunk Queue Trunk Callback 173 Voice Mail Answering Machine Emulation 176 Voice Mail Auto Attendant Transfer To Hunt Groups 177 Voice Mail Hunt Group Recall 178 Voice Mail Integration Digit String 179 Voice Mail Live Call Recording 180 Voice Mail ...

Страница 5: ...cordance with the following table 29 TK 06 78 ST 03 Status 0 N A Emulation Access Denied 1 0 Emulation Access Denied 1 1 Emulation Access Enabled with tone 1 2 Emulation Access Enabled without tone Mode 07 is where you can program 1A2 Privacy Key When this key is pressed other station users cannot enter the conversation The feature code is FN 24 Operation To join in on a conversation 1 Dial desire...

Страница 6: ...use Conditions Messages can be placed on any telephone set and may be read by any display telephone set Programming None Operation Setting up a message 1 1 Press PGM MSG LCD will display Message Select 0 to 9 or Cancel 2 Enter the number of the message that you want to display See list below Note You may scroll forward through the messages by pressing VOL or scroll backwards through the messages b...

Страница 7: ...mpany Programming Mode 14 01 01 Recording Start Time should be set to 0 in order to allow the system to accurately expect answer supervision if available If answer supervision is not provided by the local telephone company this parameter should be set to a time that is representative for a call to be placed For more information please see Station Message Detail Recording page 160 of this document ...

Страница 8: ...r Linear ringing if the Linear Overflow method of operation is preferred The trunk must be programmed for Hunt if the timed add on method of operation is desired Ringing Type is programmed on Mode 35 TK 07 for Day Service and Mode 35 TK 08 for Night Service Stations will be selected in the order they are programmed on the incoming ringing assignment Modes Mode 01 TK station and Mode 02 TK STN Prog...

Страница 9: ...onflict in setting Hunt Group Pilot Numbers the same as Extension Numbers CO Line Assignment Day Ringing Method Mode 35 TK 07 determines whether hunting or linear operation will occur during day service The options for Mode 35 TK 07 are CO Line Day Ringing Method Mode 35 TK 07 0 Common Audible 1 Linear 2 Circular 3 Hunt CO Line Assignment Night Ringing Method Mode 35 TK 08 determines whether hunti...

Страница 10: ...rogrammed for Voice Signaling or Ring Signaling For security purposes CO calls will ring and must be answered manually Programming Mode 46 Station 03 controls individual stations utilization of Auto Answer There are 3 possible settings Mode 46 STN 03 Auto Answer Flag 0 Auto Answer Manual Toggle 1 Auto Answer Enabled MIC Light Lit 2 Auto Answer Enabled MIC Light Off Operation If set for manual oper...

Страница 11: ... while on a conversation will automatically place the caller on hold Conditions This feature is only available from Hybrex Digital Telephone Sets Note System function is the same as if the station user pressed the HOLD key prior to pressing a DSS key Programming None Operation 1 Station user is involved in a conversation 2 Station user presses any programmed DSS key 3 Conversing party is automatic...

Страница 12: ...o access the Trunk on which the call was originally placed If Auto Line Search is enabled and the original line is busy the system will search for another line in the outgoing group If Automatic Line Search is disabled Speed Dial Last Number Redial and Saved Number Redial will only access the line originally designated If it is busy the function will be disallowed Conditions If System Speed Dial d...

Страница 13: ...mpleted Auto Redial Wait for Answer Timer Mode 05 02 03 1 10 seconds 2 20 seconds 3 30 seconds 4 40 seconds 5 50 seconds 6 60 seconds 7 70 seconds 8 80 seconds 9 90 seconds Mode 05 05 07 Auto Redial Attempts controls the amount of times that Saved Number Redial will Auto dial a Saved Number before abandoning any further attempts Valid settings are listed below Auto Redial Attempts Mode 05 05 07 0 ...

Страница 14: ...ply by pressing the DSS key of the desired station and hanging up This is a programmable option Conditions This option applies only to Hybrex Digital telephone sets Programming Set 05 12 01 to a 0 Telephones must press transfer to complete a call Set 05 12 01 to a 1 Telephones can press DSS and then hang up to complete a call ...

Страница 15: ...two ring cycles Conditions This option applies only to Hybrex Digital telephone sets Programming Selection of Automatic Volume Increase is also programmable from each telephone set 1 Press PRG 2 Press 6 3 Press 4 LCD sets will display Volume Up Gradually 4 Press SAVE Automatic Volume Increase will be active on the set To remove this option the same procedure as above should be followed except that...

Страница 16: ...vice Unit Assignment Mode 19 G1 must have one of its eight possible channels programmed as type 14 Automatic Wake up service in order to provide a recorded wake up message See also Voice Service Unit on page 184 of this document Operation To set a Wake Up call from a Digital Console station 1 Press REMIND The following is displayed Sys Reminder OR Dial Station Enter the desired station number Alar...

Страница 17: ...tic Wake Up calls will automatically cancel when the call is answered At the Programmed Wake Up Call time the station will ring Upon answer the station will be connected to either the Voice Service Unit channel programmed or to the system background music source If a Wake Up call is not answered the system will ring the telephone for a period of one minute If the call is not answered after one min...

Страница 18: ...ng Mode 05 08 08 Music Source Selection is used to select the music source The choices allow the use of the internal system music synthesizer or External Music Source 05 08 08 Background Music Source Music On Hold Source 0 Melody IC Melody IC 1 External Source Melody IC 2 Melody IC External Source 3 External Source External Source 4 Melody IC SLT M O H 5 External Source Melody SLT M O H 6 Melody I...

Страница 19: ...t be programmed to correspond to the access code used to access a CO line on the PABX i e if 9 is used to access a Trunk on the PABX 9 should be programmed as the PABX Centrex Outgoing Code on Mode 05 03 04 The valid parameters are listed below PABX Outgoing Code Mode 05 03 04 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 CO Line Type Mode 35 TK 01 must be set for PABX operation for the system to recogn...

Страница 20: ...tions None The volume level of the repeated tone is adjustable on a per telephone basis See Volume Adjustment Programming Busy Remind Camp On Tone Interval is programmed on Mode 05 01 05 Valid parameters are listed below Busy Remind Tone Interval Mode 05 01 05 0 Disabled 1 2 seconds 2 4 seconds 3 6 seconds 4 8 seconds 5 15 seconds 6 30 seconds 7 60 seconds 8 120 seconds 9 254 seconds Operation See...

Страница 21: ...ishing to busy out a line must have access to system programming Programming A station must have access to system programming in order to Busy Out or Return a CO line to service 1 Press PRG Press 7 2 Enter Password if programmed 3 Press SAVE 4 Enter 37 Access Mode 37 BUSY OUT CO LINE 5 Enter the CO line that you wish to affect Two digits 01 08 6 Press SAVE 7 Enter the appropriate code Codes and re...

Страница 22: ...d warning tone at each duration limit interval The call is left intact at all times A setting of 2 or 7 provides a 1 second warning tone 10 seconds prior to duration limit timeout At 5 seconds before timeout continuous warning tone is provided to the station At timeout the call is disconnected A setting of 3 or 8 Provides a 1 second warning tone at 1 minute prior to duration limit timeout At 30 se...

Страница 23: ...omatically timed as soon as the trunk is accessed for an outgoing call The telephone set will display the actual time since connection The timer continues to operate even if the call is held or transferred In the case of a transfer the destination party s telephone set will show the total call time not the time since transfer Conditions None Programming None Operation Automatic ...

Страница 24: ... 0 will cause the display to show only the telephone number of the caller in the lower portion of the display A setting of 1 will show only the name on the lower portion of the display A setting of 5 will show the name in the upper portion of the display and the number of the caller in the lower portion of the display Note When using the name and number option all calls arriving to phones programm...

Страница 25: ...D Software shipped with the TD Series properly addresses what we believe to be all the possible dialing situations in North America However in order to properly program the Caller ID redial capabilities you must understand what your local telephone company expects for each call that you dial The information digits that must be dialed will vary depending on your local telephone company requirements...

Страница 26: ...78 Example If I receive a call from the company across the state my caller ID unit will display 207 234 5678 In order to redial the call I must dial 234 5678 In this example set Program 84 01 01 with a value of 207 Home Area Code You will also set Program 86 200 through 86 999 to a value of 0 With this programming whenever a number begins with the area code 207 the redial function will only dial t...

Страница 27: ...cation we have to have the telephone system know which office codes are local and which are not local within the area code We have to know this in order to be able to properly return a call For example If I receive a call at Hybrex Communications and it has the Caller ID of 561 747 4567 and I want to return the call I must dial only the Office Code and subscriber number 747 is a local office code ...

Страница 28: ...ith incoming calls held calls transferred calls and recalls back to your station You will also get Caller ID information if you are talking on an outside line and another calls rings in to your telephone set To review Caller ID records 1 Press the lit Caller ID key on your telephone set FN 32 Press VOL or VOL to scroll back and forth through the records To view Date and Time 1 While reviewing a re...

Страница 29: ...ital telephone sets to activate 1 Press PRG 2 Press CFWD FN 53 3 If telephone set is equipped with LCD display display will show 100 1 ALL 2 BUSY 3 BSY NOA Note If you are the Console Operator you have the ability to set call forwarding for other telephone users You will be prompted to Enter Station Number before the above is displayed Either enter your own station number or the number of another ...

Страница 30: ...ward to an external number 1 Press PRG then CFWD 2 Select 1 for ALL 3 Enter one of your personal speed dial keys on your telephone set 4 The Call Forward Key will flash indicating your telephone is set DXX will indicate which DSS Key is being used for forwarding To set Call Forwarding on Single Line Telephones 1 Lift the handset 2 Press 7 0 1 1 for All Calls OR Press 7 0 1 2 for Busy OR Press 7 0 ...

Страница 31: ...d to the programmed hunting group In most applications the hunting group will be either a voice mail or a message center Conditions When this option is enabled calls cannot be camped on to a busy station This option is mutually exclusive with OHCA Off Hook Call Announce Override Barge In and Conversation Monitor Operation When a station user calls a station with this option enabled and that statio...

Страница 32: ...sually a voice mail Conditions When enabled both intercom calls station to station and transferred calls to a station which does not answer will be forwarded to the hunt group specified on Mode 46 st 07 Operation Operation is automatic However if a station user programs individual call forwarding on his telephone it will override this option and the station user s forwarding will take precedence W...

Страница 33: ...Disabled Enabled 2 Enabled Disabled 3 Enabled Enabled Mode 41 STN 01 Station Group Assignment determines the group that can be picked up by the station group option See Also Flexible Key Group Assignment page 92 of this document Operation From G2 824i digital telephone sets 1 Lift Handset or press SPK key 2 Press PICKUP key or key on keypad 3 If the telephone is equipped with LCD the display will ...

Страница 34: ...a pre programmed SPLIT SWAP button you should substitute SPD in its place Operation 1 Establish the first call either intercom or external call 2 Press HOLD The first call is on Hold 3 Establish the second call either intercom or external call 4 Press SPLIT SWAP The second caller is on Hold You are connected to the first caller 5 You may continue to alternate between the two callers as many times ...

Страница 35: ...mines the minimum open loop hook flash condition that the system will recognize as a FLASH Any hook flash that does not exceed this minimum timer will be ignored by the telephone system Any hook flash that exceeds this time will be determined to be a FLASH if it does not exceed the timer set on Mode 05 02 04 or will be determined to be a disconnect if its length exceeds the timer set on Mode 05 02...

Страница 36: ...may utilize the dial by name feature for the purpose of call transfer From Single Line Telephone Sets while on a call Screened Transfer 1 Flash press hook switch to place existing call on hold 2 Dial station number of transfer destination 3 When transfer destination answers announce call and hang up Unscreened Transfer 1 Flash press hook switch to place existing call on hold 2 Dial station number ...

Страница 37: ...on for electronic sets is exactly the opposite of that for single line telephones since a DTMF receiver is not normally attached for Superkey sets The possibility exists that a call could be placed via an external DTMF dialer that is in violation of the station s toll classification If Mode 05 07 05 is enabled the system will utilize DTMF receivers on the system just as if it were a single line te...

Страница 38: ...nds Mode 05 01 05 Busy Remind Camp On Tone Interval determines how often the reminder tone will be heard while a call is camped on to a station Valid settings for this option are Busy Remind Camp On Tone Interval Mode 05 01 05 0 disabled 1 2 seconds 2 4 seconds 3 6 seconds 4 8 seconds 5 15 seconds 6 30 seconds 7 60 seconds 8 120 seconds 9 254 seconds Single Line Telephone SLT Camp On Tone Mode 05 ...

Страница 39: ...string all digits including additional speed dial entries dialed after DTMF conversion will be DTMF 4 Chain Dialing is not available to single line telephone sets Programming None Operation 1 Press SPD Enter speed dial entry number i e 00 09 or 100 999 or press programmed DSS key 2 Manually dial digits 3 Press SPD Enter speed dial entry number i e 00 09 or 100 999 or press programmed DSS key The s...

Страница 40: ...ass of Service Information is stored on Modes 40 41 44 45 46 and 50 Information on most options in Class Of Service programming is listed throughout this Features and Services Description Conditions None Programming See various Class Of Service Options listed throughout this Features and Services Description the G1 824 and G2 1648 Programming Modes and Programming Manual Operation Not Applicable ...

Страница 41: ...5 should be adequate If abandoned calls are not promptly disconnected this timer should be increased If calls are getting cut off for no apparent reason this timer should be reduced or disabled Valid settings are CO Break Disconnect Timer Mode 05 09 03 0 Disabled 1 80 milliseconds 2 160 milliseconds 3 240 milliseconds 4 320 milliseconds 5 400 milliseconds 6 480 milliseconds 7 560 milliseconds 8 64...

Страница 42: ...ing call on hold and answering the new call A repeated camp on indication will appear every 4 seconds After 15 seconds the call will attempt to ring station 12 Note If the Busy Remind Camp on parameter is set to 0 station will receive NO indication other than a blinking CO line that a new call is arriving Programming Day Ringing Assignment Mode 01 TK STN must be programmed for each Trunk in the sy...

Страница 43: ...ble 1 Linear 2 Circular 3 HUNT CO Line Assignment Night Ringing Method Mode 35 TK 08 determines whether hunting will occur during night service The options for 35 TK 08 are CO Line Night Ringing Method Mode 35 CO 08 0 Common Audible 1 Linear 2 Circular 3 HUNT Note For a description of Common Linear Circular and Hunt see CO Line Ringing Types page 46 of this document Operation 1 On an incoming call...

Страница 44: ...s are for either pulse or DTMF dialing Valid settings are Dialing Type 35 TK 02 0 Pulse 1 DTMF Note On systems where DTMF single line telephones are connected and the Central office is capable of detecting DTMF digits Dialing type must always be set to DTMF The use of pulse dialing on a line with DTMF sensitivity in conjunction with DTMF single line telephones will provide unreliable dialing since...

Страница 45: ...on Disabled means that non ringing stations may not answer a call Enabled means the non ringing stations may answer the call Valid settings are Line Pickup Status Day Night 35 TK 05 Value Day Service Night Service 0 Can not Can not 1 Can not Can 2 Can Can not 3 Can Can Mode 35 TK 06 Loud Bell Assignment determines if the CO line will activate a loud bell relay upon incoming calls and if so which o...

Страница 46: ...tion it locates All searching is done in the order programmed on Mode 01 if in Day Service or Mode 02 if in Night Service Circular Ringing works like Linear Ringing except that it always begins its search immediately after the last station that was rung Hunting See CO Line Hunting on page 42 of this document Private Line This is for an incoming private line The station that owns this private line ...

Страница 47: ...tablished a conference via the station controlled conference above 2 The conference consists of two or more outside CO lines and no other internal stations 3 Press DND CN and hang up the telephone 4 Your station is returned to idle and the outside lines are connected together The outside line LED s will be lit steady indicating they are still in conference Note Remaining members are granted up to ...

Страница 48: ...elf 1 During the conference press the CO line you wish to confer with The other parties will continue in conference 2 You may alternate freely and privately between conference members by pressing their associated CO line or station key 3 To rejoin the conference simply press the DND CN key NOTE 1 A CFC conference card is needed for this feature to operate in the G1 824 2 G1 824 In order to extend ...

Страница 49: ...s may be the only stations designated for access to system programming Consoles are the only stations allowed to perform programming of System Speed Dial numbers Conditions A station must be programmed as a console on Mode 04 GP STN Console Assignment see Console Assignment page 50 of this document Programming See Console Assignment page 50 of this document Operation Operation is automatic ...

Страница 50: ...mmed on Mode 04 GP STN Up to four stations may be programmed for each group The first station programmed in the group is considered the prime console Up to eight groups may be programmed in the system Station Group Assignment Mode 41 STN 01 determines which console group a station will access when 0 is dialed A station with 41 STN 01 programmed as 1 will access group 1 If 41 STN 01 is programmed a...

Страница 51: ...rsation The monitor path is a one way audio path Programming Mode 40 STN 02 Monitor Level of the station to monitor must be set at a level from 1 9 that is higher than the station s that it is to monitor Mode 40 STN 02 Monitor Level of the station to be monitored must be set at a level that is lower 0 8 than any stations that are allowed to monitor A station that has Mode 40 STN 02 set to 0 Defaul...

Страница 52: ... 1200 hours Conditions None Programming Initial programming of time day and date information may be programmed on Mode 11 The format of this entry is as follows MM DD YY hh mm d MM Month 01 12 DD Day of Month 01 31 YY Year 00 99 hh hour 00 23 mm minutes 00 59 d day of week Note Day of week schedule 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Sunday The operator console also has...

Страница 53: ...kup and will keep the clock accurate for a minimum of 48 hours in the event of a power failure Programming Flexible CO Line Ring Assignment Mode 01 TK STN and Mode 02 TK STN See page 91 of this document Toll Plan see page 169 of this document DISA see page 64 of this document External Call Forward see page 85 of this document Mode 20 DAY Define Day Time Schedule This Mode defines the day service i...

Страница 54: ...D display will depend on the mode that is currently in operation on the system Display will be one of the following Day Status If the system is presently in Day Service with Day Night Switching set to manual DAY TIME hhmm hh mm To hh mm If the system is in Automatic Day Night Switching Mode Night Status If the system is in Night Service with manual switching Night Transfer Auto or Night Transfer M...

Страница 55: ...8 seconds 7 56 seconds 8 64 seconds 9 72 seconds For each line in the system you may set up a timer the sends the call over to a hunt group when it expires Delayed Ring Hunt Group Mode 29 TK 08 is used for assigning the hunt group number Hunt Group Assignment Mode 29 TK 08 0 Hunt Group 1 1 Hunt Group 2 2 Hunt Group 3 3 Hunt Group 4 4 Hunt Group 5 5 Hunt Group 6 6 Hunt Group 7 7 Hunt Group 8 8 Hunt...

Страница 56: ... dial sets will be reduced by 300 See Mode 05 04 06 Note 2 For setting the name for Extensions Speed dial Trunk Please refer to the programming Modes 43 09 35 Note 3 For setting Directory Dial key Please refer to Mode 07 If Dial by name is enabled the parameters listed for Mode 01 04 06 are listed below If Dial by name is not programmed this table is not valid For more information regarding System...

Страница 57: ... the speed dial bin location where the number is to be stored 3 Enter the number to be stored Press SAVE The system will advance to the next speed dial bin location To program a name for the location just programmed 1 Press DSS1 Press MIC AT twice until the letter N appears in the far right location on the upper line of the LCD display 2 You may then enter the name that you wish to store against t...

Страница 58: ...irst letter of the name that you wish to access When you have entered the first letter press Vol The display will show you the first name that matches the display When you find the name you want press SPK or lift the Handset The call will be dialed 3 If no entries in the directory match your selection the LCD will display NO ENTRIES TRY AGAIN You will return to the display listed in step 2 above i...

Страница 59: ...ear hunting always begins at the first line programmed in the group A setting of 1 will provide circular hunting begins searching at the next Trunk in the group This provides a more even distribution of outbound calls over a group of Trunk Mode 36 GP TK Alternate Trunk Group Assignment assigns specific Trunk to individual Trunk groups Up to eight Trunk groups may be programmed on a G Series digita...

Страница 60: ...bled Note The status of Mode 05 04 02 controls only the ability to dial 9 or 0 see Mode 05 06 05 listed below Trunk groups Mode 36 GP TK should still be programmed in order to provide DSS key access for outgoing calls Saved Number Redial Speed Dial and Last Number Redial see also DSS Access to Other Trunk on page 81 of this document Mode 05 06 05 Operator Code determines whether the access code fo...

Страница 61: ...as a part of a speed dialing string This feature does not apply to Central Office lines programmed on Mode 35 TK 02 for default output of DTMF Programming 1 G Series digital telephone systems allow control of the Make Break Ratio through Mode 05 03 01 and is selectable as either 0 33 67 or 1 40 60 2 The default dialing mode DTMF or pulse is programmable on a per trunk basis through Mode 35 TK 02 a...

Страница 62: ... cause unnecessary delays in dialing In those situations it may be desirable to disable the dial tone detector and utilize the time controlled pause character for speed dial entries Conditions None Programming Dial Tone Detector is programmed on Mode 05 05 06 The valid settings for Dial Tone Detector are Dial Tone Detector Mode 05 05 06 0 Enabled 1 Disabled Operation Operation is automatic Note If...

Страница 63: ...ch incoming Trunk This Mode controls ringing during the night service interval of operation For a direct in line only the individual station that is to ring should be programmed Mode 35 TK 07 Determines the type of ringing pattern to use on each trunk during day service For direct in lines this parameter should be set to 0 Common Audible Mode 35 TK 08 Determines the type of ringing pattern to use ...

Страница 64: ...ecall Timer If no recall to the operator is set the call will queue for the period of time as defined for this timer and will cycle through the counter as depicted in the DISA flow chart in Appendix A of this document Conditions In order to use DISA the outside party must be calling from a DTMF telephone DISA must be active on the G1 824 digital Telephone System When using DISA to access another o...

Страница 65: ...if no digits dialed timer has expired System releases call hangs up See Mode 46 ST 04 T See Mode 46 ST 04 If 46 ST 04 is no recall to operator VSU function 06 will be played to the caller if programmed System will release call hang up System will transfer incoming caller to system operator if 05 08 07 has expired T System will play VSU function 06 if programmed to the caller if 05 08 07 has expire...

Страница 66: ...s 2 4 times 3 5 times 4 6 times 5 7 times 6 8 times 7 9 times 8 10 times 9 infinite times DISA Recall on No Answer Busy Mode 46 Station 04 determines the disposition of a DISA call when the called station is either Busy or does not answer Valid settings for this option are DISA Recall No Answer Busy 46 ST 04 0 No Recall 1 Recall on No Answer 2 Recall on Busy 3 Recall No Answer Busy 5 Recall on No ...

Страница 67: ...ystem will connect modem tone to the caller indicating the system is prepared for a program session Using DISA for remote station monitoring 1 Outside user calls DISA telephone line 2 G1 824i digital telephone system answers and provides Superkey intercom dial tone 3 Outside user dials 87 Monitor password station number If correct the system will connect the DISA caller to the called station provi...

Страница 68: ...indicated by illumination of the corresponding pushbutton 2 If a station is transferring a call pressing a DSS button automatically places the initial call on hold Programming Mode 07 GP key allows programming of each of the DSS keys on a digital telephone set The system supports up to eight groups of keys Any group of keys may be assigned to any number of telephone sets Each key may be programmed...

Страница 69: ...6 Program Key 01 One Touch Speed Dial Key 00 Redial 07 Save 06 Shift Key 57 Speed Dial 05 Split Swap Key 26 Voice Mail Transfer Key 25 Voice Mail Answer Machine Emulation 27 Voice Mail Live Call Recording 34 Volume Level Setup 10 Operation Direct Station Selection Press the programmed pushbutton assigned to a station The station rings or returns busy depending on its status Operation of keys other...

Страница 70: ...proper control over the call In applications where the system is being used as an automated attendant it is desirable to not answer an outside call until there is a recording available to play for the outside caller For applications where callers are not dependant upon the Voice Service Unit for dialing instructions it is desirable to answer the call as soon as possible DISA Queue Immediate Answer...

Страница 71: ...e used when a DISA call is active Valid settings are listed in the following table 05 11 08 DISA Single Digit Dialling This feature allows a DISA caller to dial stations by 1 digit 1 5 using the settings in Mode 10 GP IP to set which station will be dialled by each digit 0 No Single Digit Dialing 1 Single Digit Group 1 2 Single Digit Group 2 3 Single Digit Group 3 4 Single Digit Group 4 5 Single D...

Страница 72: ...s DISA special functions by pressing 8 9 This setting allows DISA callers the ability to access new dial tone and to allow immediate disconnect of DISA calling Outside CO access is prohibited on this setting other than CO access through the use of Speed Calling Toll Password Speed Call Entry 2 Allow users to access the DISA special functions by pressing 8 9 Disallow users to access the DISA specia...

Страница 73: ...ging patterns station users can determine the type of call ringing at their telephone set Separate ringing cadences are provided for Intercom calls Trunk Incoming calls and HOLD recall Conditions The ringing cadence is determined by the type of call Programming None Operation None ...

Страница 74: ...advise the calling station that the called station is not actually busy but has Do Not Disturb invoked Digital telephone sets equipped with an LCD display will also receive a message on the LCD indicating that the called station is in Do Not Disturb mode 5 If a station is programmed as a ringing station for Door Phones the station will not ring when the door phone button is activated Programming N...

Страница 75: ... assigned number can override a station with an equal or lower override level number Operation 1 A user calls a station with Do Not Disturb invoked The user hears Do Not Disturb tone cadence special busy 2 The user dials 0 3 If the system is programmed for Voice announce intercom the station in Do Not Disturb will hear a short tone and then the user will be able to make a voice announcement If the...

Страница 76: ...y This parameter allows for different ring patterns for the Door Phone 0 continuous ringing 1 8 ring frequency of the DK telephone 9 Background Music Ring Duration The length of the ringing signal for Door Phone notification is programmable Mode 05 11 07 provides control of the length of time Default is 10 seconds Valid settings are 05 11 07 Door Phone Ring Timer This parameter sets the time that ...

Страница 77: ...ay is programmed in Mode 06 0 1 second 1 2 seconds 2 3 seconds 3 4 seconds 4 5 seconds 5 6 seconds 6 7 seconds 7 8 seconds 8 9 seconds 9 10 seconds Door Unlock Access Mode 46 ST 06 defines whether or not a station user has the authority to use the unlock feature Feature 0 1 2 3 4 5 6 7 Door Unlock D A D A D A D A Do Not Disturb D D A A D D A A Call Forward D D D D A A A A D Disallow A Allow Operat...

Страница 78: ...the Door Phone 0 continuous ringing 1 8 ring frequency of the DK telephone 9 Background Music Ring Duration The length of the ringing signal for Door Phone notification is programmable Mode 05 11 07 provides control of the length of time Default is 10 seconds Valid settings are 05 11 07 Door Phone Ring Timer This parameter set s the time that Door Phone ring assigned stations will ring for when th...

Страница 79: ...lock Access Mode 46 ST 06 defines whether or not a station user has the authority to use the unlock feature Feature 0 1 2 3 4 5 6 7 Door Unlock D A D A D A D A Do Not Disturb D D A A D D A A Call Forward D D D D A A A A D Disallow A Allow Operation To place a call from a door phone 1 Press door phone button Pre programmed stations ring 2 Ringing stations may answer the door phone by going off hook...

Страница 80: ...mited access secure doors Conditions Station user must be in conversation with the associated door phone Door phone controlled switch must be programmed and associated with a door phone Programming Mode 06 relay must be programmed to associate a relay with the door phone to be activated See also Relay Assignment page 138 of this document Operation While in conversation with a door phone press 0 Th...

Страница 81: ...ilable groups in the system Each Trunk can be a member of multiple groups See also Line Group Assignment page 111 of this document Station Dial 9 Trunk Group Mode 41 STN 04 determines which Trunk group is assigned to an individual station The entry in this field is one of the valid programmed groups from Mode 36 GP TK A station will have access to every Trunk programmed in the corresponding group ...

Страница 82: ...n Mode 46 TK 02 as DTMF Single Line Telephones equipped with Pulse dials will cause the system to perform pulse to tone conversion on CO lines defined as DTMF on Mode 35 TK 02 Note Single Line Telephones equipped for DTMF dialing that access CO lines programmed on Mode 35 TK 02 as Pulse lines will outpulse DTMF on the CO line Pulse conversion provided by the G1 824 digital telephone system will al...

Страница 83: ...onment Monitor be used on single line telephones A telephone set to be used as an Environment Monitor must be idle Programming A station that is to perform monitoring must have Mode 40 STN 02 set at a level 1 9 that is higher than the station it is to monitor Any station to be monitored must have Mode 40 STN 02 set a level 0 8 that is lower than the station that will invoke the monitor Operation 1...

Страница 84: ...override capabilities of a station A Station with an assigned number can override a station with the same or lower override level number Operation 1 A station user dials a busy extension or presses DSS key or Trunk key 2 Busy tone is returned 3 To override press 0 4 If the override level of the station initiating the barge in is the same or higher than both the station being overridden and the oth...

Страница 85: ...e is desired Mode 14 must have one channel programmed as a call forwarding message For more information on this see Voice Service Unit page 184 of this document Mode 35 TK 03 External Call Forward Destination In order for External Call Forwarding to operate a speed dial number must be selected for ECF to utilize in the process of forwarding Valid settings for this option are listed below ECF Desti...

Страница 86: ...l Forwarding The system will not commence operation of External Call Forwarding until 05 01 04 expires Valid settings for 01 01 04 are as follows 05 01 04 Delayed DISA Answer Time 0 1 second 1 3 seconds 2 5 seconds 3 7 seconds 4 9 seconds 5 16 seconds 6 31 seconds 7 61 seconds 8 121 seconds 9 255 seconds Operation Operation is automatic ...

Страница 87: ...al telephone system The system allows selection of one source for Background Music and either source may be selected for Music On Hold Conditions Music source s must have some Mode of volume control to adjust the level of the signal to the G1 824 digital telephone system Input source voltage cannot exceed 1 Volt Programming Selection of input music sources is found on Mode 05 08 08 The options are...

Страница 88: ... the use of a dial up code or by pressing a programmed external page button Conditions The system supports one external paging output per system Paging output is via two wire interface Electrical specifications 600Ω impedance output Programming See programmable feature keys Mode 07 External Page key is FN 33 All Internal and External is FN 22 Operation Lift handset or Press SPK Press 3 or Page key...

Страница 89: ...le in this menu are displayed on the LCD display Each available feature is displayed for 2 5 seconds 4 The display goes blank for approximately a second and the next feature is displayed for 2 5 seconds This sequence repeats until all accessible features have been displayed 5 At any time during the display the key may be pressed to scroll backward through the feature list The key may be pressed to...

Страница 90: ...l either receive Centrex or PABX dial tone or new call dial tone from your telephone company central office Programming Mode 05 02 05 Flash Timer must be set to the proper time to be compatible with the Central Office or PABX to which it is connected Valid settings are listed in the table below Flash Timer 05 02 05 0 9 0 40 milliseconds 1 80 milliseconds 2 160 milliseconds 3 240 milliseconds 4 400...

Страница 91: ...ssignments can be set up to ring in a CIRCULAR LINEAR COMMON AUDIBLE or HUNT Programming Mode 01 TK Day Ringing Assignment provides the capability to program up to 16 stations to ring for each incoming CO line This Mode controls ringing during the day service interval of operation Mode 02 TK Night Ringing Assignment provides the capability to program up to 16 stations to ring for each incoming CO ...

Страница 92: ... Key Assignment Parameters Description Entry Description Entry Trunks 01 08 TK XX Any valid Station Number XXXX 1A2 Emulation FN 24 Message Waiting P T FN 03 Account Code Forced FN 09 Microphone Auto Answer FN 04 Alarm Assign Wakeup FN 47 Paging All Internal FN 20 Caller ID History FN 32 Paging All External FN 21 Call Forward FN 53 Paging All Internal External FN 22 Call Pickup Own Group FN 35 Pag...

Страница 93: ...r ringing causes calls to look for the next available station as programmed on Mode 01 or Mode 02 from the last station rung HUNT Add On causes calls to be added from station to station on a timed basis If the first station to be rung is busy or does not answer the system will add on the next station in the programmed group when the Hunt timer expires This procedure will continue until the call is...

Страница 94: ...l toll class 6 A station with an assigned Forced Account Code cannot be used with a Traveling Class Of Service Code For more information on Traveling Class Of Service see page 171 of this document Programming Forced Account Codes are programmed on Mode 17 code Forced Account Code The forced account can be up to eight digits in length Mode 40 STN 08 Station Class Of Service allows the station to be...

Страница 95: ...aling Group Conditions None Programming Mode 41 STN 01 Group Assignment determines the group to which a station will belong Valid parameters for this setting are groups 1 through 8 Only entries from 1 to 8 are acceptable entries Operation Paging See Paging page 129 of this document Pick Up Group See Pick Up Groups page 133 of this document Single Digit Dialing See Single Digit Dialing page 148 of ...

Страница 96: ...r in Auto Answer Hands free answer back is unaffected by the status of Mode 05 03 03 Intercom Call Signaling Mode 46 STN 03 Auto Answer Flag provides the ability to enable Auto Answer on stations so that the user isn t required to manually enable Auto Answer There are several options available on a per station basis They are 46 STN 03 Automatic Answer Capability Digital Telephone Sets This paramet...

Страница 97: ...programmed into the station user s key group If programmed the station user simply presses the Headset key to enable or disable headset mode When enabled the headset key will light on the telephone set as an indicator that the telephone is in headset mode Flexible Key Group programming is done on Mode 07 GP Headset key is FN 29 Operation With a headset installed on the telephone the station user c...

Страница 98: ...ng Mode 05 01 02 Exclusive Hold Recall Time determines how long a caller may be left on Exclusive Hold A call that is held for a time exceeding the Exclusive Hold Recall Time will recall to the station that placed the call on hold Valid timing parameters are listed in the table below Exclusive Hold Recall Time 05 01 02 0 30 seconds 1 60 seconds 2 90 seconds 3 120 seconds 4 150 seconds 5 180 second...

Страница 99: ...d call to recall at the holding station only When this timer is exceeded the held call will also ring the console The acceptable values are the same as those listed above for Mode 05 01 01 Note The console that is rung when the Hold Recall Timer expires will be selected from the assigned group Mode 04 Console Assignment determined by the group assignment of the station on Mode 41 STN 01 Mode 05 02...

Страница 100: ... digital telephone set System Hold Press HOLD pushbutton Call is on system hold From single line telephone Press hook switch or action defined on Mode 05 06 07 Call is on system hold Retrieve from Hold From G1 824i digital telephone set If caller is on CO line appearing at the set Press flashing line key If caller is on CO line not appearing at the set Dial 8 two digit line number 01 08 If caller ...

Страница 101: ...determined location Hot line stations can receive calls normally Programming Mode 47 STN Hot Line Assignment determines the routing for a station when it goes off hook Valid settings for 47 STN are internal station extension numbers and external speed call numbers When programming Hot Line to change from internal intercom to external speed dial press the MIC AT key This pushbutton will toggle betw...

Страница 102: ...e delayed ring option feature to send incoming calls to a pilot hunt group if the primary stations do not answer Programming Mode 67 Group provides the ability to assign a pilot number to each Hunt Group Each pilot number must be unique The pilot number cannot be the same as an extension in the system Each pilot number must conform to the system dialing plan i e a system configured for two digit e...

Страница 103: ...ll Signaling Type determines whether G1 824 digital telephone sets will be signaled by ringing or by voice announce The method selected becomes the preferred method of intercom operation The alternate method of signaling may be selected by dialing 3 after the extension number Valid settings for this option are listed below Intercom Call Signaling Type 05 03 03 0 Voice Signaling 1 Ring Signaling Mo...

Страница 104: ... of DSS keys nor does it affect single digit dialing Conditions DSS Keys and single digit dialing are not affected Programming Mode 45 STN 01 controls the operation of this function for each individual station The valid options are Intercom Dialing Restriction Mode 45 STN 01 0 Not Restricted 1 Restricted Operation When enabled a station is unable to dial any other station Calls can still be placed...

Страница 105: ... Intercom Step Call If setting is enable when calling an internal station which is busy or does not answer pressing 4 will call the station on the next port which is in the same station group as the called station If setting is disabled then there will be no transfer 0 Disable 1 Enable on Busy 2 Enable on No Answer 3 Enable on Busy and No Answer Stations to be assigned in a Step Call Group must be...

Страница 106: ...to telephones equipped with LCD displays Programming None required Operation To select a Language Press PRG 0 English 6 Español 1 Swedish 7 Français 2 Hungarian 8 Nederlands 3 Danish 9 Italian 4 Czech Chinese still not sure 5 Norwegian Another Asian language about these 2 After making the selection press Save Your telephone is set for that Language ...

Страница 107: ...ation 1 Press REDIAL 2 If you are using a single line telephone or a G1 824 digital set without a REDIAL key you may dial 7 4 3 The last number dialed from the telephone will be re dialed The system will attempt to access the same line previously used If that line is busy the system will attempt to access another line in the station s dial 9 group A station user may select a specific line for the ...

Страница 108: ...o set a routing level for a station 0 Disable LCR 1 Use only the first trunk group in LCR 2 Use first or second trunk group in LCR 3 Use first second or third trunk group in LCR 4 Use all 4 available trunk groups in LCR Note LCR will always use the highest priority lowest numbered trunk group when available Operation Operation is automatic by dialing 9 The call will not be out pulsed until enough ...

Страница 109: ...remaining digits are the actual digits if any which are to be inserted as a prefix In this example we do not want to delete any digits but we do want to insert 1010220 The entry would be like this 01 02 Digits to be deleted Our example needs the entry of 00 delete no digits 03 12 Digits to be inserted Our example needs the entry of 1010220ddd The above entries take care of the day time routing The...

Страница 110: ...a and would like to use it for calls to 212 The routing table pointed to would contain the trunk group containing the FX line lines and the modifying table could delete the 1212 and using the FX dial only the 7 digits needed to complete the call since the CO serving this FX is in the 212 area There is not as much programming as one would think since first of all only the areas that the customer di...

Страница 111: ...or Code which determines whether the outgoing line pooled access code will be 9 or 0 Outbound CO lines will always be searched for access in the order in which they are programmed on the applicable group of Mode 36 GP Programming Mode 36 TKGP TK is programmed where GP a CO line group from 01 to 08 TK a CO line number from 01 to 08 Up to eight lines can be programmed in each GP Mode 41 STN 04 is pr...

Страница 112: ...ssignment page 138 of this document Conditions G1 824 One relay is provided per MSC card Only one MSC Card can be installed in each system Programming Mode 06 Relay Assignment provides the capability to program the relays for use as Station Loud Bells CO Line Loud Bells or other functions within the system For more information please see Relay Assignment page 138 of this document Mode 40 STN 04 is...

Страница 113: ...igital telephone sets Programming None Operation To program a macro 1 Press PRG 2 Press the key location where you wish to store a macro Key 15 through 22 3 Press the series of keys that you want to store up to five keystrokes 4 When you have the macro entered properly press the key location again 5 The macro is stored To play a macro Press the programmed macro key The programmed macro will be pla...

Страница 114: ...e telephones equipped as manual lines are not capable of dialing Digital sets programmed as Manual Lines may place calls if allowed by directly pressing a CO line button or dialing via the hot dial pad function Programming The station to be used as a manual line must have Mode 44 STN 04 Manual line enabled Valid settings for this Mode are Manual Line Mode 44 STN 04 0 Disable 1 Enable Mode 04 Conso...

Страница 115: ...this option can be eliminated through programming of Mode 05 03 07 SLT Dial Tone Options Conditions A maximum of five messages can be stored on a station The tones available for single line telephone are programmable in accordance with Mode 05 03 07 Programming Mode 05 03 07 Single Line Telephone Dial Tone Options determines if the caller will hear interrupted dial tone when a message is waiting V...

Страница 116: ... MSG button If equipped with LCD the display will show the originating party 2 Lift the handset or press SPK to call the station that left the message or press to cancel the message From a single line telephone set 1 Place an intercom call The target station is busy 2 Press 6 3 Hang Up 4 If the called station is a G1 824 digital telephone set the MSG key will flash If the digital set is equipped w...

Страница 117: ...lephone set Modem dialing is available from the DK1 D and DK1 S digital telephones only Contact management software must be configured to dial 9 followed by a pause before sending the digits over the outside line Programming 43 port 04 Associated Single Line Telephone must be set to 2 for the Digital phone 43 port 02 Equipment Type must be set to 3 for the single line station Operation Dial the nu...

Страница 118: ...th parties in the conversation must be lower than the level of the monitoring station A station with a monitor level of 0 cannot monitor any other station Programming Mode 40 STN 02 Monitor Level determines the hierarchy within the system Valid settings for this option are from 0 to 9 A station with a monitor level of 0 cannot monitor any other stations Operation 1 A station user dials a busy exte...

Страница 119: ...ode 05 08 08 The options are 05 08 08 Music source selection This parameter sets the Music Source for the Internal Background Music and CO Music on Hold Set Data B G M M O H 0 Melody IC Melody IC 1 External Source Melody IC 2 Melody IC External Source 3 External Source External Source 4 Melody IC SLT music port Mode 03 port 02 7 5 External Source SLT music port Mode 03 port 02 7 6 Melody IC Int to...

Страница 120: ...one The LED on the MIC AT button will flash To restore the microphone on a Speakerphone Press the MIC AT button on the telephone The LED on the MIC AT button will light steady To mute the handset transmitter or the headset microphone While in the handset mode or the headset mode press the MIC AT button The MIC AT button will flash The microphone is muted Restore the transmitter or the headset micr...

Страница 121: ...ument DISA see page 64 of this document External Call Forward see page 85 of this document Hunt Group see page 102 of this document Mode 20 DAY Define Day Time Schedule This Mode defines the day service interval for each day of the week The night interval is any time not included in the day service interval There is a separate definition for each DAY of the week The DAY field of the programming in...

Страница 122: ...al or Automatic Switching 1 Press PGM NIGHT or PGM TSF LCD display will depend on the mode that is currently in operation on the system Display will be one of the following Day Status If the system is presently in Day Service with Day Night Switching set to manual DAY TIME hhmm If the system is in Automatic Day Night hh mm To hh mm Switching Mode Night Status If the system is in Night Service with...

Страница 123: ...wo digit station numbering Under default database The first system station card is programmed 11 18 The second system station card is programmed 19 26 The third system station card is programmed 27 34 Programming Mode 05 03 06 Station Number Digit Length controls the digit length of stations Valid settings for Mode 05 03 06 are 2 3 or 4 which correspond to the actual digit length Mode 43 allows re...

Страница 124: ...ontrolled by Mode 40 st 01 In order to OHCA another station the initiating station must of equal or higher numeric value Operation A station calls a busy station and hears busy tone The station initiating the OHCA presses 1 A tone is heard by the initiating station and the receiving station The receiving station will hear the initiating station on the handset or speaker if the caller is on a speak...

Страница 125: ...er any of the above conditions whenever the handset is lifted Digital set only The volume of the muted ring level is programmable by each station user Single Line telephone sets are notified by tone signaling through the handset while off hook if Mode 05 08 03 is programmed to and value other than 0 Disable Default Tone signaling of off hook single line telephone sets will be heard at the interval...

Страница 126: ... the station user to lift the handset until the call is answered Conditions This feature can only be accessed by a G1 824 digital telephone set Programming Mode 05 13 01 1 Operation To place an intercom call while telephone is on hook Press DSS key OR Dial station number To place a CO call while telephone is on hook Press TK key Dial desired number OR If Dial 9 is active dial 9 You will be connect...

Страница 127: ... programmed for operator access by dialing 9 main trunk group access will be via the access code 0 The operator is the first available station in the console group to which a station is assigned Programming Operator Code Mode 05 06 05 determines whether the operator will be accessible by dialing 0 or 9 Valid settings are Operator Code Mode 05 06 05 0 0 for Operator 9 for Trunk Group 1 9 for Operat...

Страница 128: ...th an override level of 0 cannot override any other stations Programming Mode 40 STN 01 Override Level determines the hierarchy within the system Valid settings for this option are from 0 to 9 A station with an override level of 0 cannot override any other stations Operation 1 A station user dials a busy extension or presses a DSS key 2 The user will hear a busy signal 3 The station user dials 0 4...

Страница 129: ...ckup Groups See also Group Assignment page 95 of this document Any stations to be exempt from receiving paging may be programmed on Mode 40 STN 06 Programmable options for this function are Paging Exempt Mode 40 STN 06 0 Receive Paging 1 Exempt From Page In order to control access to Paging Mode 40 STN 05 controls individual stations access to system paging Valid options for this setting are Acces...

Страница 130: ...amming None Operation Operation of Meet Me Paging is as follows 1 Station accesses paging any mode see Paging page 1290 of this document and remains off hook 2 The station wishing to meet the paging party goes off hook or presses SPK and dials or the Meet Me page key 3 The originating station is removed from the page circuit and placed in conversation with the meet station Conversation may now be ...

Страница 131: ...ges in the entry should be programmed with Don t care characters trailing the password It may be changed to any numeric combination up to eight digits in length Mode 13 04 is the password for DISA access to either of the two door phones or to monitor a station via DISA By default it is programmed to dddddddd In any situation if DISA is activated on the system this password should be programmed wit...

Страница 132: ...s the length of time that dialing is suspended when a pause command is encountered in a dialing string The valid settings for this parameter are Pause Time Duration Mode 05 01 06 0 400 milliseconds 1 600 milliseconds 2 800 milliseconds 3 1000 milliseconds 4 1200 milliseconds 5 1400 milliseconds 6 1600 milliseconds 7 1800 milliseconds 8 2000 milliseconds 9 2200 milliseconds When programming a speed...

Страница 133: ...ust be programmed to the same number for every station that is to be in the same group There are 8 groups available in the system The assignment of groups is arbitrary but all members that wish to be in the same group must share the same group number Program a key on a telephone for Pickup Own Group Function Code 35 Key group assignment is Program 7 Operation To pick up within your own group 1 Lif...

Страница 134: ...tation card 3 analogue G2 1648 The information provided for each port is 43 port 01 Station Number This Mode will show the existing station extension number It may be changed to any valid system station extension number 10 69 100 699 1000 6999 The length of the station extension number is determined by the setting in Mode 01 03 06 Station Number Digit Length For more information see Station Number...

Страница 135: ... the system will store and reinstate the user volume preferences instead of the power up default settings after a power failure or set disconnection and reconnection Conditions None Programming None Operation Operation is automatic If power up sequence is enabled each electronic set will perform a power up adjustment This may cause temporary changes in volume for ringing telephone calls or new cal...

Страница 136: ...rogrammed as 1 Enable in order for the system to allow a dial 9 group to be accessed Mode 41 STN 04 Dial 9 group must be programmed to the appropriate CO line group for the station Valid settings are 1 through 8 and correspond to the eight groups that may be programmed on Mode 44 Mode 36 Group CO Line Groups must be programmed to have CO lines in any group that is assigned through Mode 41 STN Stat...

Страница 137: ...ing table 29 TK 06 78 ST 03 Status 0 N A Emulation Access Denied 1 0 Emulation Access Denied 1 1 Emulation Access Enabled with tone 1 2 Emulation Access Enabled without tone Mode 07 is where you can program 1A2 Privacy Key When this key is pressed other station users cannot enter the conversation The feature code is FN 24 Operation To join in on a conversation 1 Dial desired party and hear busy to...

Страница 138: ...tries Valid assignments are Relay Assignment Mode 06 relay 00 No Operation 01 Music On Hold 02 Door Open Relay 03 Line Loud Bell 04 Station Loud Bell 05 Station Loud Bell 06 System Reminder 10 All Zone Page 11 External Zone 1 Page 12 External Zone 2 Page Operation Music On Hold Activates relay closure whenever a station or CO line is placed on Hold in the system Door Relay The door relay activatio...

Страница 139: ... up the handset 3 Press PRG Station number of MODEM port and then hang up the handset at the control site for handshaking 4 After successful handshake the LCD will display Remote PGM Ready on both sites 5 Press PRG 2 the control site can enter the system programming of the remote site 6 The LCD will display the same programming information for both sites 7 After programming press SPK to exit the p...

Страница 140: ...hin the system after it has been reset Valid settings for Mode 05 are System Data Reset Mode 25 1 Reset All Data except System Speed Dials 2 Complete System Reset 3 Reset with Hold and Split Disabled 4 Reset with Barge In and Monitor disabled 8 Voice card initialization Note If 3 is entered on Mode 25 all system data will remain intact except that Mode 25 STN 01 will be set to 1 Hold feature restr...

Страница 141: ...hout further ringing voltage from the Central Office The combination of these two timers provide the ability to fine tune the Hybrex digital telephone system to work with Central Offices of varying ringing cadences Conditions None Programming Ring On Timer Mode 05 02 07 valid settings are listed below Ring On Timer Mode 05 02 07 0 0 milliseconds 1 160 milliseconds 2 240 milliseconds 3 360 millisec...

Страница 142: ...the telephone set will be connected to the oldest call ringing Conditions The incoming line must be programmed for ringing in order to be directly connected to the station Programming Line ringing assignment Mode 01 and 02 Operation 2 Station rings Station user picks up handset 3 Outside line is connected to station 4 If telephone set is equipped with LCD display will show name of CO line if progr...

Страница 143: ...n May 03 12 59 XX Station number The date is shown for illustration purposes only The actual time and date will be posted on the LCD In order to remove a telephone from Room Monitor mode lift the handset and replace it Room monitor mode will be cancelled To monitor While a station is in Room Monitor Mode any station within the system can monitor the ambient room sounds by dialing the station numbe...

Страница 144: ...lled party The valid parameters for these options are listed below Auto Redial Wait for Answer Timer Mode 05 02 03 1 10 seconds 2 20 seconds 3 30 seconds 4 40 seconds 5 50 seconds 6 60 seconds 7 70 seconds 8 80 seconds 9 90 seconds Mode 05 05 07 Auto Redial Attempts controls the amount of times that Saved Number Redial will Auto dial a Saved Number before abandoning any further attempts Valid sett...

Страница 145: ...d Number Redial portion of the function is canceled if any station user action is taken Pressing the MIC AT button or lifting the handset while a call is in progress will cancel the off hook timer and the call will remain in place Pressing the SPK button while the call is in progress will abort the Auto Redial function Placing another call during the On Hook timer while the telephone is idle will ...

Страница 146: ...at caused the alarm Conditions The G1 824 system supports one sensor Sensor may be programmed to accept either an open or closed loop condition to invoke an alarm Programming Mode 39 SENSOR 01 selects the particular use for the sensor in the system Mode 39 SENSOR 01 0 Sensor Disabled 1 Latching Operation 2 Non Latching Operation Operation Once installed the activation of sensor circuit is controll...

Страница 147: ... 41 ST 03 Shift Key Assignment Enter the key plan that will be effective when this station user presses the Shift Key Valid entries are one through eight Operation Press your SHIFT key which has been programmed on one of the DSS buttons on your telephone The SHIFT key will light While you are in SHIFT key mode your telephone will operate as if it is in the SHIFT key group To return to your own gro...

Страница 148: ...git 1 otherwise they would get station 111 as soon as they dialed the first 1 For further information on system Numbering plans see Numbering Plan page 123 of this document Programming Single Digit Dialing Mode 05 04 07 controls system activation of single digit dialing Valid settings are 0 to disable the single digit feature and 1 to enable it Mode 10 GP STN is used to assign destination stations...

Страница 149: ...busy tone and release system resources for use by other stations In the case of dialing 9 toll restriction must be considered since a single line telephone produces its own DTMF and if the DTMF receiver is dismissed due to the inter digit timer expiring Toll restriction could be defeated See note below Valid settings for Mode 05 02 02 are listed below SLT Inter Digit Timeout 05 02 02 0 0 second 1 ...

Страница 150: ...On tone for calls camped on to a busy station and if hold recalls will cause a camp on tone to be heard This option does not affect the function of camp on or hold recall It only determines whether audible tones will be used to remind single line users that the call is waiting Valid settings are SLT Busy Remind Tone Mode 05 08 03 0 Enable 1 Disable Single Line Telephone Programming Digit Mode 05 0...

Страница 151: ...on for violation of the credit limit of the dialing station Conditions None Programming 05 13 02 Immediate SMDR output 0 Disable 1 Enable Operation When enabled a record will be generated when the station goes off hook Another record will be generated for each digit dialed on the CO trunk Upon termination of the call a complete SMDR record will be generated For most North American installations th...

Страница 152: ...es the current system software version The right hand portion of the display identifies the port number from where you are viewing the information Press Vol Up The display changes to SMDR unlocked V G1 A01GE P 31 This gives you the current status of the SMDR port Press Vol Up again Line S 00000 V G1 A01GE P 31 This is engineering code for Hybrex purposes only Press Vol Up again Frm 0000Tim 001E Bk...

Страница 153: ...l speed dial numbers available by 300 All 20 DSS keys are available for this feature The 20 personal Speed Dial numbers are shared between with original 10 dedicated to DSS 1 through 10 and the 10 numeric entries If you use more than 10 DSS keys they will be taken from the numeric bins Programming Mode 07 Key Assignment The desired Speed Dial Key must be programmed for FN 00 Operation To Program y...

Страница 154: ...on is assigned access to both types of personal speed dial that station has access to a total of 20 personal speed dial locations Both types of personal speed dial operate the same way The only difference between the two is the method of activation Conditions The total number of available personal speed dial numbers is determined through system programming If in program 05 04 06 the Individual Spe...

Страница 155: ...to all programmed numbers within that block Also all stations sharing a block will have the capability to program speed dial entries within the block Example 42 13 IP SPD T 01 02 13 Station No 2 4 digits 01 02 Station 553 can use block 01 and 02 for Individual Speed Dial 20 sets 42 15 IP SPD T 04 00 15 Station No 2 4 digits 04 00 Station 105 can use block 04 10 sets for Individual Speed Dial 00 09...

Страница 156: ... store your home telephone number in personal speed dial and would like to have a unique ring whenever someone from home dials your telephone select a frequency from 1 to 8 For normal ringing simply enter SAVE and do not enter a specific frequency Note Personal Speed Dial is subject to any toll control assigned to your station Note Special characters may be programmed in speed dial locations HOLD ...

Страница 157: ...599 Individual 100 000 Numbers after backslash indicate sets available with name feature enabled System Speed Dial can be programmed in two ways Mode 09 nnn nnn Speed Dial entry can be programmed while in system programming or through the method listed below If speed dial is programmed while in system programming the first two steps below may be omitted System Speed Dial must be programmed from an...

Страница 158: ...Key 0 0 Key Key Redial Backspace MSG Forward 5 The display will show the first name that matches If that is not the name desired press VOL again until the display shows the proper name If the end of the list is reached the system will begin again at the first name in the list 6 If there is no match the display will show NO ENTRIES TRY AGAIN You may return to step 5 above and continue with a valid ...

Страница 159: ... Unrestricted Hundreds group works in conjunction with Mode 05 05 04 Speed Dial Unrestricted Tens group to determine the cutoff point below which toll checking does not occur The valid parameters are listed below for Mode 05 05 03 and Mode 05 05 04 Speed Dial Unrestrict 100s Mode 05 05 03 0 DISABLED 1 100 2 200 3 300 4 400 5 500 6 600 7 700 8 800 9 900 Speed Dial Unrestrict 10s Mode 05 05 04 0 00 ...

Страница 160: ...one number is usually not required in order to accurately estimate a call s cost Through the use of SMDR Numbers Dialed Presenting Type and other SMDR options listed below dialed numbers can remain confidential while still allowing the system to provide usable calling records to management The valid settings for Mode 05 07 06 follow SMDR Numbers Dialed Presenting Type Mode 05 07 06 0 Print All Dig...

Страница 161: ...cation INCOMING The valid system parameters are SMDR Record Incoming Call No Answer Mode 14 01 04 0 Enable 1 Disable Mode 14 01 05 Print Header determines whether the system will print a header which provides information about what each column of the SMDR record means If enabled it will print between every nn call nn equals the value entered on Mode 14 01 06 below The settings for 14 01 05 are SMD...

Страница 162: ...econd system station card is programmed 19 26 The third system station card is programmed 27 34 G2 1648i TBD Programming Mode 05 03 06 Station Number Digit Length controls the digit length of stations Valid settings for Mode 05 03 06 are 2 3 or 4 which correspond to the actual digit length 05 03 06 Station Number Digit Length This assigns the number of digits used for the station numbering plan 2 ...

Страница 163: ...ystem operator or by changing the information in 24 STN 07 Operation To Lock Your Station 1 Press PGM LOCK if your station has a Lock button OR Press PGM 9 2 LCD if equipped will display Security Code 3 Enter a three digit code 4 Press SAVE Press SPK Your station is now locked The LCD will display in the upper right hand corner Lock On Note It is important that you remember the code used to lock y...

Страница 164: ...tations are allowed the ability to make changes to the system database Stations may be allowed or disallowed on an individual basis By default all stations have access to system programming Default Password System Programming Access Mode 44 STN 06 0 Enable 1 Disable Operation From any G1 824i digital telephone set equipped with LCD display 1 Press PRG Press 7 LCD will display PROGRAM SYSTEM Passwo...

Страница 165: ...er in minutes A representative example would look like 12 01 Alarm 08 00 05 This example shows Reminder 01 It will begin at 8 00 AM and will be active for 05 minutes System Alarm Station Mode 44 station 01 determines whether a station will have the System Reminders broadcast over the speaker of the telephone Valid settings are 44 STN 01 System Alarm Station If disabled the station will not receive...

Страница 166: ...sis if a station user may call a station in another group tenant If set to 0 Disable a station will be able to dial any other station within the system If set to 1 Enable the station will only be able to call other stations within his own group Mode 01 TK Day Ringing Assignment provides the capability to program up to 16 stations to ring for each incoming CO line This Mode controls ringing during ...

Страница 167: ...k D Day Of Week 1 Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Sunday Mode 05 04 04 Clock format determines whether LCD telephone displays will show time in 12 hour format or 24 hour format Clock format Mode 05 04 04 0 12 Hour format 1 24 Hour format Time and date can also be set by the console Operator by pressing PRG HOLD 7 SAVE and entering the date time and day of the week as ...

Страница 168: ...urce that plays to the station is programmable on a per station basis Mode 44 ST 08 determines if the station will hear music or busy tone when the reminder alarm feature is activated Programming To set up a reminder or alarm from your telephone 1 Station is on hook 2 Press the Remind key 3 Enter YOUR station number 4 Enter the time you would like to have the alarm reminder notify you 5 Enter the ...

Страница 169: ...gs to be denied and Modes 51 through 56 are used to list exceptions to the basic rules listed in Modes 61 through 66 If a Toll class of 7 8 or 9 is selected only number strings found in 57 58 and 59 will be allowed All other dialing will be disallowed Mode 41 STN 05 06 assigns a Toll Plan for Day Service 05 and for Night Service 06 Examples Example 1 In this example we would like to set up a toll ...

Страница 170: ...lected and a local call is attempted the operating company will reject it so no concern for restricting local calls need be considered however if it is desired to deny the call on the first digit 63 could be set to contain 8 entries of 2 3 4 5 6 7 8 and 9 With these entries any attempt to dial a local call on the WATS line will result in immediate restriction See Appendix B Toll Control for a deta...

Страница 171: ...on Class Of Service determines whether Toll Override Codes will be legal on a station If Mode 40 STN 08 is programmed as 00 any valid Toll Override Code programmed on Mode 17 code will override toll restriction If Mode 40 STN 08 is set to a valid programmed code number 01 48 from Mode 17 code the actual digit string programmed Forced Account Code for that code number will be the only one that is c...

Страница 172: ...5 06 01 0 30 seconds 1 60 seconds 2 90 seconds 3 120 seconds 4150 seconds 5 180 seconds 6 210 seconds 7 240 seconds 8 253 seconds 9 4 seconds Transfer Recall Timeout No Answer Mode 05 06 02 determines the length of time that a call will exclusively ring an idle station Valid parameters are listed below Recall Timeout No Answer Mode 05 06 02 0 30 seconds 1 60 seconds 2 90 seconds 3 120 seconds 4150...

Страница 173: ...back is canceled 2 Up to eight stations can queue for a CO line 3 When multiple stations are queued for a line the oldest request will be honored first Programming None Operation To queue for an individual CO line 1 Press a busy CO line pushbutton Station user will hear busy tone 2 Press MSG pushbutton 3 Hang up To queue for a dial 9 group 1 Dial 9 Station user will hear busy tone 2 Press MSG push...

Страница 174: ...ang up the telephone 4 Your station is returned to idle and the outside lines are connected together The outside line LED s will be lit steady indicating they are still in conference Note Remaining members are granted up to 4 additional minutes of time to converse in an unsupervised conference A warning tone is provided 10 seconds prior to the expiration of the conference period Any conference mem...

Страница 175: ...g their associated CO line or station key 3 To rejoin the conference simply press the DND CN key NOTE 1 A CFC conference card is needed for this feature in the G1 824 2 In order to provide the capability to extend time on the unsupervised conference the G1 824i must be equipped with either Single Line Station Card SLC 8 or a Voice Service Card VSC 3 The unsupervised conference period is programmab...

Страница 176: ...on one of the keys of the digital telephone sets The Feature code is FN 27 Related Programming Mode 67 Hunt Group Pilot Number Mode 68 Hunt Group Members Mode 43 Port Assignment for Voice Mail Port Mode 05 12 05 Voice Mail Integration Type Operation To invoke press the Voice Mail Answering Machine Emulation key It will light steady LCD telephone sets will have an additional indication of an M foll...

Страница 177: ...contains multiple station users Conditions Requires Hybrex TMS Voice processing System Stations that are placed in DND will be omitted from the hunt group on transferred calls Hunt options can be Common Audible Circular or Linear Programming Mode 67 Hunt Group Pilot Number and hunting type Mode 68 Hunt Group Members Mode 43 Port Assignment for Voice Mail Port Mode 05 12 05 Voice Mail Integration T...

Страница 178: ...tant Note Mode 05 06 02 Transfer Recall Timer operates simultaneously with 05 01 08 In applications where calls are answered by a live attendant and are to be forwarded to voice mail it will be necessary to program 05 06 02 to a value that is longer than 05 01 08 Programming Mode 05 01 08 Call Forward No Answer Timer Mode 46 ST 07 Call Forward No Answer to Assigned Hunting Group 0 Disable Default ...

Страница 179: ...F digits sent to the voice mail A setting of 3 or 7 is generally used when the system is placed on line and the DTMF digits are muted from the calling party during call processing Related Programming Mode 43 Port Assignment for Voice Mail Port Mode 67 Hunt Group Pilot Number Mode 68 Hunt Group Members Mode 05 12 05 Voice Mail Integration Type Digit String Definition 1 plus station number Call Forw...

Страница 180: ...oup Pilot Number Mode 68 Hunt Group Members Mode 43 Port Assignment for Voice Mail Port Mode 05 12 05 Voice Mail Integration Type Operation During a call with an outside party simply press the Voice Mail Live Call Recording Key This action will automatically and silently signal the Voice Mail System to begin recording the conversation into your mailbox To terminate the recording process press the ...

Страница 181: ...n forwarded 0 10 seconds 1 20 seconds 2 30 seconds 3 40 seconds 4 50 seconds 5 60 seconds 6 70 seconds 7 80 seconds 8 90 seconds 9 100 seconds 46 STN 07 Call Forward to a Pre assigned Hunting Group This parameter allows Call forward no answer busy to the pre assigned hunting group This parameter will not be disabled if the user enables or disables the Personal Call Forward function but will be tem...

Страница 182: ... auto log enabled are greeted with Please enter your password When auto log on is disabled or suppress they will hear the main system greeting and can navigate through voice mail the same as an outside caller Conditions Requires Hybrex TMS Voice processing System Programming Mode 50 ST 05 50 ext 05 Voice Mail Auto Logon Function 0 Enable Voice Mail Auto Log On String 1 Disable Voice Mail Auto Log ...

Страница 183: ...m will always send call to Hunt Group 1 Digit length for virtual mailboxes must conform to the same numbering plan as the station digit length defined in Mode 05 03 06 However it can fall outside the allowable range of extensions Virtual mailboxes can be any number from 10 99 100 999 or 1000 9999 depending on your choice of digit length within the system Programming Program a Voice Mail Transfer K...

Страница 184: ...onds If the first message on the system is 12 seconds in length assuming 60 seconds total time on the VSU the total time remaining is 48 seconds If the first five messages are all 12 seconds in length there is no time remaining for the last three messages so the programming for the last three messages is irrelevant The options that can be programmed on Mode 19 01 through Mode 19 08 are listed belo...

Страница 185: ...ice Unit daughter board G1 VSC This optional board provides 60 seconds of recording time that can be dynamically divided into up to 8 different sections and messages The G1 VSC mounts on the motherboard of the G1 824i It is unique in that it does not require any system resources to operate No station ports are used in its implementation so there is no impact on the configuration of a system when s...

Страница 186: ... Location on No Answer determines where a call will forward if an incoming caller dials an extension that does not answer 05 08 04 DISA Operator Recall Location No Answer This parameter decides to which Console group an unsuccessful DISA call will be transferred if the called station has transfer enabled in 46 st 04 0 Console for the Called Station s group 41 st 01 1 Console for the Incoming Trunk...

Страница 187: ... 05 09 07 ACD Hold Recall Time After the assigned time duration if a station in the hunt group or the system operator has not become free the caller will recall the VSU and VSU 2nd UCD recording will be played This time sets the hold value The message will be played to the caller every time the recall time is reached until answered by the operator or the caller hangs up 0 disabled Does not recall ...

Страница 188: ...tions are accessible by DISA callers 0 All special digits allowed 1 Allowed 8 9 Disallowed 2 8 9 Allowed Disallowed 3 No Special Digits Allowed 05 11 06 DISA Transfer Count This function sets the number of times that an unsuccessful DISA call will attempt to retry a station and or transfer to a console after the ringing time set in Mode 05 08 06 A setting of 9 may cause trunks to lock up on system...

Страница 189: ...d outside 10 UCD Answer Greeting and all stations are busy 11 UCD second announcement all stations are busy 12 UCD All stations busy Call timer has expired Call will be dropped 13 Lunch Greeting Note For DISA Trunks only 14 Wake Up Message 15 SLT Message Waiting Advisory 18 Music On Hold Greeting Mode 35 TK 04 DISA External Call Forward Status determines under what conditions DISA will be activate...

Страница 190: ... are recorded and then hang up To record and play voice prompts 1 From the operators station dial 86 2 LCD display shows The number in parenthesis indicates the voice channel number that is presently being programmed 3 You must record your entire set of messages one at a time Press 0 to record Press 1 to stop recording and step to the next message section 4 Repeat step 4 until you have completed a...

Страница 191: ...191 DISA With No Voice Service Unit Chart 1 ...

Страница 192: ...192 DISA With No Voice Service Unit Chart 2 ...

Страница 193: ...193 DISA With No Voice Service Unit Chart 3 ...

Страница 194: ...194 DISA With a Voice Service Unit Chart 1 ...

Страница 195: ...195 DISA With a Voice Service Unit Chart 2 ...

Страница 196: ...196 DISA With a Voice Service Unit Chart 3 ...

Страница 197: ... normal toll control The first digit subject to toll checking will be the next digit after the 9 is dialed Should the first digit dialed be something other than 9 the system assumes that the call is an inside Centrex call and does not apply toll checking Mode 05 03 04 Centrex Outgoing Code as listed above determines the code that will cause the system to recognize a call as an outside Centrex call...

Страница 198: ...striction Modes are the first items checked to determine the dialing capabilities of a telephone Each Mode allows up to 16 entries The G1 824i allows entries to be up to 12 digits in length There are two possible types of entry Unconditional and Conditional Unconditional Entries Unconditional Entries make absolute rules If a caller dials the digits that are found in an unconditional entry the call...

Страница 199: ...l be disconnected Variable Entries Variable Entries are the more commonly used entries in exception Modes These entries allow the programmer to stop toll checking at some point before the entire telephone number is dialed They are also used where there may be more digits dialed than just a telephone number such as when calling into a remote voice mail system bank by phone service or other services...

Страница 200: ...true whether Dial 9 activation is enabled or not Mode 41 Station 04 Dial 9 Group determines which dial 9 group is applicable to each station There are eight groups in Superkey systems A setting of 1 corresponds to the CO lines programmed in Mode 36 01 A setting of 2 corresponds to the CO lines programmed in Mode 36 02 etc up to a setting of 8 which corresponds to Mode 36 08 This Mode will also ass...

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