OPERATION
18
Troubleshooting
If your shading is not operating correctly:
■
Refer to the following troubleshooting procedures for specific solutions for your shading.
For questions, please contact Hunter Douglas Consumer Support at
1-888-501-8364.
Problem
The shading will not fit into the installation brackets.
Solution
If the shading has a battery wand, check that the wand is not interfering with the
installation brackets.
Check that the installation brackets are level and aligned. Adjust and/or shim (not
provided) to level, if necessary.
Be sure the heads of the mounting screws are flush against the installation
brackets.
Check that the headrail is completely inserted into the installation brackets so
that the locking lever on the installation bracket slides over the headrail. See
“STEP 3 — Install the Shading” on page 11.
Problem
Batteries in the battery wand need to be replaced.
Solution
Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap
from the battery wand.
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.
NOTE:
Hunter Douglas recommends AA alkaline batteries for use with our battery-
powered shadings. These will provide more than one year of operation, depending
on usage. Lithium and rechargeable batteries are not recommended.
Cap
Latch
Battery
Wand
Squeeze