Hughes HX100, Руководство по установке

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Chapter 6 • Troubleshooting
1037106-0001 Revision B.03-Draft
55
Status
field. If the message says
Operational
, Web
Acceleration is enabled. Proceed to Checking HX System
gateway connectivity .
If the message says
Not Operational
, Web Acceleration
is disabled. Perform the following procedure:
a. Check that receiving and transmitting are both working. If
they are not, troubleshoot them as previously described.
b. %%REVIEWER: IS TWO HOURS
CORRECT??%%
Wait two hours. If Web Acceleration
has not returned to Operational, go to step c.
c. Power cycle the remote terminal by unplugging the power
cord from the power source, waiting 10 seconds, and
plugging it back in and check the Web Acceleration status
again. If it is still not operational, or operational but you
still cannot browse the Internet, contact technical support
for assistance.
Checking
HX System gateway
connectivity
Use the System Control Center Connectivity Test link to check
connectivity to the HX System gateway (GTWY).
1. Navigate to the System Control Center Connectivity Test
page and click Start Test . Refer to Connectivity Test page on
page 86 for more information.
2. If, after a successful connectivity test, you still cannot reach
enterprise network resources, ping the router address from
your computer. Ping is a network command that helps you
check whether a remote computer is reachable on an IP
network. By sending a packet to a designated address and
waiting for a response, the ping command is used
diagnostically to ensure that a host computer you are trying to
reach is both operating and reachable.
a. Navigate to the System Info page and record the router
address listed in the Satellite panel.
b. Open a command or terminal window to obtain a system
command prompt. If you are running Windows, click
Start
→
Run
. At the Run dialog box, type
command
in the
Open
field and click OK .
c. At the system prompt, type
ping <router address>
using the router address recorded in step Step a, then press
E
NTER
.
d. Close the window to end the command session.
Note: It may be helpful to open a second web browser to
access the Help page while executing the connectivity test.