Hughes DIRECWAY DW7000, Руководство пользователя

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Chapter 4 • Troubleshooting
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Checking DNS settings
Follow the steps below to check the DNS settings on your
computer if you can ping your DNS address but cannot browse
the Internet. The steps may vary slightly based on your
computer’s operating system, but they may be used as a
guideline.
1. On the Windows task bar, click
Start
→
Run
.
2. Type
command
in the Run window.
3. Click OK.
4. Type
ipconfig /all
at the command prompt and press
E
NTER
.
5. Locate the DNS addresses in the DNS Servers field. Verify
66.82.4.8
appears in this field.
6. Close the Command window.
If the DNS address is correct, wait awhile and try to access a web
site again. There may be a temporary Internet connection outage.
If you are still unable to access a web site after waiting, complete
the procedures in the next section, Checking for viruses and
firewall issues.
If the DNS address is not correct, contact technical support for
assistance.
Checking for viruses and
firewall issues
A virus can prevent your computer from operating normally. If
you find a virus, delete or disable it and try surfing again.
If you are using a firewall, check that none of its settings are
blocking access to the Internet or the DIRECWAY servers. If you
do not know how to do this, disable the firewall. If you can surf
after disabling the firewall, you need to learn how to set up the
firewall so that it does not block DIRECWAY. Refer to the
firewall manufacturer’s instructions.
Finally, check and make sure you are using the latest version of
your virus and/or firewall program. These are updated frequently.
If you are not using the latest version, update and run the
programs again.