Hughes DIRECWAY DW7000, Руководство пользователя

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Chapter 4 • Troubleshooting
1035978-0001 Revision A
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If pinging the router address fails, and DHCP is disabled on
the terminal, the default gateway address is probably not set
correctly in the computer’s operating system settings. The
default gateway address should be the terminal IP address as
received during commissioning and displayed in the
IP
Address
field on the System Information page. Fix this in the
computer's operating system settings. See Appendix B –
Typical operating system settings, on page 51. Then repeat
the sequence above.
If the tests still fail, power cycle the terminal by unplugging the
power cord from the power source, waiting 10 seconds, and
plugging it back in. If you still can’t surf the Internet, call your
service provider.
Confirming Internet
connectivity
There might be a temporary Internet problem or a problem with
the site you are trying to access. Complete these troubleshooting
steps if you use a DW7000. If you use a DW7700, contact your
technical support.
1. Open a command prompt on a computer connected to the
terminal.
2. Ping the DIRECWAY web server:
a. Type
ping www.direcway.com
.
b. Press E
NTER
.
If the ping test is successful, there may be a problem with the
web server for the web site you originally tried to access.
Wait awhile and then try to access the web site again.
If the ping test failed, continue with step 3.
3. Ping the DNS address:
a. Type
ping 66.82.4.8
if you purchased the terminal
from a DIRECWAY retail channel.
b. Press E
NTER
.
If the ping test is successful but you still cannot browse the
Internet, complete the procedures in the next section,
Checking DNS settings.
If the ping test fails, refer to Contact information on page 1
for instructions explaining how to get technical assistance.