During the warranty period, Harmonic Resolution Systems, Inc. will repair or
replace any defective components free of charge. A Return Authorization Number
(RA Number) obtained directly from Harmonic Resolution Systems, Inc. is
required before any product is returned to Harmonic Resolution Systems, Inc. for
any reason. This number must be visible on the exterior of the shipping
container(s) for Harmonic Resolution Systems, Inc. to accept the return.
Units shipped to Harmonic Resolution Systems, Inc. without a visible RA Number
on the exterior of the shipping container(s) are subject to be returned to the
sender, freight collect.
Units to be repaired by Harmonic Resolution Systems, Inc. must be sent shipping
and insurance prepaid by the original purchaser in the original packaging
material. A returned product should be accompanied by a written description of
the defect. Repaired units will be returned by Harmonic Resolution Systems, Inc.;
shipping and insurance prepaid by the customer.
All other warranties or conditions either written or implied are void.
