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5

System diagnostics and
troubleshooting

This chapter describes the tools available for diagnosing and troubleshooting system issues, and
includes the following topics:

●

Customer Self Help on page 105

●

Troubleshooting checklist on page 124

●

LED color definitions on page 125

●

HP Insight Diagnostics Offline Edition on page 125

●

POST error messages on page 129

Customer Self Help

Help and Support Center

The HP Help and Support Center (HSC) provides online access to technical support information,
software updates and downloads, diagnostic tools, and HP support contact information.

To open the online HSC from your desktop, select

Start>Help and Support

.

HSC contains four support areas:

●

HP Product Information (requires Internet access)—Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.

●

HP Software and Driver Downloads (requires Internet access)—Links to software downloads and
updates specific to HP products.

●

HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.

●

Contact HP for Support (does not require Internet access)—Provides two options:

◦

Chat with an expert online (requires Internet access)—Provides a tool to communicate with
a support specialist online through Active Chat.

◦

Call a support agent—Provides hardware details about your workstation and HP support
phone numbers worldwide.

ENWW

Customer Self Help 105

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Содержание Xw6600 - Workstation - 2 GB RAM

Страница 1: ...HP xw6600 Workstation Service and Technical Reference Guide ...

Страница 2: ... notice The warranties for HP products are set forth in the express limited warranty statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent o...

Страница 3: ...Setting up Microsoft Windows Vista Business software 13 Configuring the Windows Vista Business operating system 13 Configuring the software 13 Selecting a language 13 Creating recovery disks 14 Installing or upgrading device drivers 14 Restoring the Windows Vista Business operating system 14 Using the HP Backup and Restore process 14 Creating system recovery DVDs or CDs 15 Restoring from HPBR DVDs...

Страница 4: ...ing the Linux operating system on preloaded workstations 21 Creating restore media 21 Downloading the latest HP driver CD contents 21 Reinstalling the factory Linux image with the HP driver CD 21 Upgrading device drivers 22 Linux enabled workstations 22 Verifying hardware compatibility 22 3 System management The Computer Setup F10 Utility 23 BIOS ROM 24 Using the Computer Setup F10 Utility 24 The ...

Страница 5: ...ocking the solenoid lock 43 Using the FailSafe key 44 Hood Sensor Smart Cover Sensor optional 44 Setting the Hood Sensor protection level 44 Cable lock optional 45 Security lock Padlock loop optional 45 Universal chassis clamp lock optional 45 Fault notification and recovery 45 Drive Protection System 45 ECC fault prediction 45 Thermal sensors 45 Dual state power button 45 4 Removal and replacemen...

Страница 6: ...g the workstation top cover 60 Hood sensor Smart cover sensor 61 Front bezel 61 Removing the front bezel 61 Replacing the front bezel 62 Bezel blanks 62 Removing bezel blanks 62 Front panel I O device assembly 63 Removing the front panel I O device assembly 63 Installing the front panel I O device assembly 65 Power button assembly 65 Removing the power button assembly 65 Reinstalling and replacing...

Страница 7: ...rd 84 PCI card 84 Removing a PCI card 85 Installing a PCI card 85 SAS hard drive 86 Removing a SAS hard drive 86 Installing a SAS hard drive 88 SATA hard drive 91 Removing a SATA hard drive 91 Installing a SATA hard drive 92 Installing SATA hard drives in an optical drive bay optional 94 Processor heatsink 96 Removing the processor heatsink 96 Installing the processor heatsink 98 System processor ...

Страница 8: ...roblems 120 Solving memory problems 121 Solving processor problems 122 Solving DVD problems 122 Solving Internet access problems 123 Troubleshooting checklist 124 LED color definitions 125 HP Insight Diagnostics Offline Edition 125 Key features and benefits 125 Theory of operation 125 Diagnostic utility on CD 126 Downloading the latest diagnostic utility 126 User Interface 127 Navigation 127 Surve...

Страница 9: ...e CMOS 142 Using the CMOS Button 142 Using the Computer Setup F10 Utility to Reset CMOS 143 Appendix A Appendix A Connector pins Connector pin descriptions 145 Appendix B Appendix B System board component designators HP xw6600 Workstation system board component designators 157 Appendix C Appendix C Routine care General cleaning safety precautions 159 Cleaning the workstation case 159 Cleaning the ...

Страница 10: ...x ENWW ...

Страница 11: ...omponents of the HP xw6600 Workstation including the following topics Product features on page 2 Workstation specifications on page 7 ENERGY STAR compliance on page 10 Dual and quad core processors on page 11 HP Cool Tools when using Windows XP and Vista on page 12 ENWW 1 ...

Страница 12: ...hitecture The following figure shows the HP xw6600 Workstation system board block diagram including a second optional Xeon processor Figure 1 1 System board block diagram Workstation components The following figure shows the components of a typical HP xw6600 Workstation Drive configurations can vary 2 Chapter 1 Product overview ENWW ...

Страница 13: ...w Table 1 1 Component view Item Description Item Description 1 Processor heat sinks 9 Speaker 2 Memory module 10 Graphics card 3 Power supply 11 Hard drive 4 Top bezel 12 Side access panel 5 Optical drive 13 Processors 6 Front bezel 14 System fans 7 Chassis 15 Memory Fan 8 System board ENWW Product features 3 ...

Страница 14: ...nel components Item Symbol Description Item Symbol Description 1 Optical drive 7 Power button 2 Optical drive activity light 8 Hard drive activity light 3 Optical drive eject button 9 USB 2 0 2 4 Secondary optical drive bay 2 total 10 Headphone connector 5 Optional 3 5 diskette drive bay 11 Microphone connector 6 Power on light 12 IEEE 1394a connector optional 4 Chapter 1 Product overview ENWW ...

Страница 15: ...em Symbol Description Item Symbol Description 1 Universal chassis clamp lock opening 8 Cable lock slot 2 Access panel key loop 9 Audio line out connector green 3 Padlock loop 10 Microphone connector pink 4 PS 2 mouse connector green 11 USB 2 0 5 5 RJ 45 network connector 12 PS 2 keyboard connector 6 Audio line in connector blue 13 Power cord connector 7 Graphics connector 14 Power supply Built In ...

Страница 16: ...ndows preinstalled systems only is also affixed to the workstation near the serial number in location 1 Have the workstation serial number available when contacting customer service for assistance Figure 1 5 Location of serial number and COA label Maximizing airflow Keep your workstation in an area where airflow is not obstructed Keep the workstation off from surfaces where dust can gather Keep th...

Страница 17: ...g 31 7 42 7 lb Tower dimensions 441 mm 17 4 in high 165 mm 6 5 in wide 440 mm 17 3 in deep Rack mount dimensions top cover and foot removed 165 mm 6 5 in tall less than 4U 425 mm 16 75 in wide fits a standard 19 in rack 440 mm 17 3 in deep 80 Plus power supply The HP xw6600 Workstation includes a 650W energy efficient 80 Plus power supply compatible with ENERGY STAR requirements This section descr...

Страница 18: ... Table 1 6 Maximum current per rail Voltage rail Maximum continuous current 3 3V 18A 5 1V 21A 12 VCPU0 14A 12 VCPU1 17 5A 12 V M 17 5A 12 V B 18A 12 V D 12 5A 12V N 0 15A 5 1 VSB 3A WARNING Do not exceed 125W of combined 5V and 3 3V power Do not exceed 51 5A of 12V CPU0 CPU1 M B D power combined Do not exceed 650W of total continuous output power Power supply specifications Table 1 7 Power supply ...

Страница 19: ...6600 Workstation Quickspecs lists the energy consumption and heat dissipation figures for three typical workstation configurations To access these power consumption and heat dissipation examples see http www hp com go quickspecs for the HP xw6600 Workstation To reach zero power consumption disconnect the workstation from the power source outlet or use a power strip with an on off switch to provide...

Страница 20: ...altitude over 1524m 5 000 ft Temperature nonoperating 40 to 60 C 40 to 140 F Humidity operating 5 to 95 RH noncondensing Humidity nonoperating 8 to 90 RH noncondensing Altitude operating 0 to 3 048m 10 000 ft Altitude nonoperating 0 to 9 155m 30 000 ft Shock operating 1 2 sine 40G 3 ms Shock nonoperating 1 2 sine 160 cm s 3 ms 100g Square 20G 422 cm s NOTE Values represent individual shock events ...

Страница 21: ...ake on LAN WOL enabled the workstation can also be activated by a network signal For more information about the energy and financial savings potential of the Power Management Feature see the EPA ENERGY STAR Power Management Web site http www energystar gov powermanagement For more information about the ENERGY STAR program and its environmental benefits see the EPA ENERGY STAR Web site http www ene...

Страница 22: ...cess or learn more about these applications 1 Open the HP Cool Tools folder by selecting Start All Programs HP Cool Tools 2 Select the HP Cool Tools icon on the desktop 3 To learn more about these applications select HP Cool Tools Learn More 4 To install or launch the applications select the appropriate application In an HP xw6600 Workstation running preinstalled Vista there is no icon shortcut or...

Страница 23: ...escribes how to configure the Windows Vista Business operating system on your HP workstation Configuring the software When you first power on the workstation the operating system is configured Configuration takes approximately 5 to 10 minutes Carefully follow the instructions on the screen to complete the configuration CAUTION After the automatic configuration has begun do not power off your works...

Страница 24: ...rt workstation_swdrivers Driver installation and workstation operation documentation is available at http www hp com support workstation_manuals Restoring the Windows Vista Business operating system There are several methods to restore the Windows Vista Business operating system on your workstation to a near factory state or to the state of the system at a predefined restore point Your workstation...

Страница 25: ...recovery partition To free up hard drive space you can remove only the recovery partition or you can completely uninstall the HP Backup and Recovery Manager application CAUTION If the recovery partition is removed The F11 Emergency Recovery function becomes unavailable The ability to recover the system is lost Any recovery images contained in the recovery partition are deleted The ability to creat...

Страница 26: ... source computer to your workstation when performing a Windows Easy Transfer While an Easy Transfer cable is not a standard USB cable it is commonly available from local electronics suppliers DVDs or CDs can be used if you have writeable DVD or CD drives on the source computer and your workstation USB flash drive or an external hard drive can access both the source computer and your workstation To...

Страница 27: ...stallation is complete the appropriate device drivers must be installed before the devices are installed In addition for optimum performance your operating system must have the most recent updates patches and software fixes For driver and software updates access the following resources The Microsoft Web site provides updates for your operating system including current patches and software fixes De...

Страница 28: ...ency Recovery menu press F11 The F11 prompt appears briefly during the boot process If you have a recovery partition but the F11 prompt is not visible a To access the setup menu press F10 b From the drop down menu select Advanced c Select Power On Options d Ensure that the F11 prompt is set to Displayed e Ensure that Factory Recovery Boot Support is set to Enabled f Reboot the workstation and pres...

Страница 29: ...ckup and Restore HPBR process This process can be executed from a DVD CD or from the recovery partition on your system hard drive To launch the HPBR slect Start All Programs HP Backup Recovery HP Backup and Recovery Manager CAUTION Before you attempt any operating system restore backup your data All data on the Windows partition is deleted when you perform a system restore using the HPBR process H...

Страница 30: ...HP support software including device drivers Security management tools optional Software support management tools Additional software is available for download HP Client Manager Software is available at http www hp com go easydeploy System Software Manager is available at http www hp com go ssm NOTE In certain situations additional HP software might be required Setting up Red Hat Linux This sectio...

Страница 31: ... with the restoration media Creating restore media HP Red Hat Enterprise Linux includes a Red Hat ISO icon on the desktop You can click on this icon to go to the iso directory The iso directory contains all the iso images used to preload your workstation To recover or restore the original image follow the instructions in the readme file in the iso directory to copy the ISO image file onto CDs NOTE...

Страница 32: ...r a version on your network and the HP Installer Kit for Linux The HP Installer kit includes the HP CDs necessary to complete the installation of all versions of the distribution box set that are supported by HP workstation hardware See the Linux hardware support matrix at http www hp com support linux_hardware_matrix to determine which versions of are supported on your workstation NOTE If you wan...

Страница 33: ...s for processor graphics memory audio storage communications and input devices Modify the boot order of installed mass storage devices such as SATA SAS diskette drives optical drives and network drives Configure the boot priority of SATA hard drive controllers Enable or disable Network Server Mode which enables the workstation to boot the operating system when the power on password is enabled with...

Страница 34: ...ith Packet Interface ATA ATAPI 6 Revision 3b ATAPI Removable Media Device BIOS Specification Version 1 0 BIOS Boot Specification v1 01 Standard BIOS 32 bit Service Directory Proposal El Torito Bootable CD ROM Format Specification Version 1 0 Enhanced Disk Drive Specification Version 1 1 BIOS Enhanced Disk Drive Specification Version 3 0 Enhanced Host Controller Interface Specification for Universa...

Страница 35: ...ct F10 YES To reset to factory settings select File Default setup Restore Factory Settings as Default press F10 to accept the changes and then select Apply Defaults and Exit This option restores the original factory system defaults CAUTION Do not power off the workstation while the ROM is saving your Computer Setup F10 Utility changes because the Complementary Metal Oxide Semiconductor CMOS could ...

Страница 36: ...es options for obtaining specific information about each device Hard disk Provides information about the hard drives in the system CD ROM Provides information about the optical drives in the system Diskette type for legacy diskette drives only Identifies the highest capacity media type accepted by the diskette drive Options are 3 5 1 44 MB 5 25 1 2 MB and Not Installed Default values Resets device...

Страница 37: ... not displayed in the Setup menu By default the SATA controller is in RAID AHCI mode so this option is not displayed Boot Order Enables you to configure the boot diskette drive and hard drive orders by physically reordering the menu entries The following is the default boot order Optical Drive Diskette Drive USB Device Hard Drive To drag a device to a preferred place press Enter Tto remove the dev...

Страница 38: ...able Power On Authentication Support Enables and disables an authentication feature that requires you to enter a TPM user key password to boot the system This feature uses the TPM to generate and store the authentication password Reset Authentication Credential Resets the authentication functionality and clears authentication credentials You must create a setup password to enable an Embedded Secur...

Страница 39: ...wing POST Messages Enables or disables the Splash screen during POST F1 Prompt on Recoverable Errors Enables or disables the presentation of the F1 prompt on recoverable errors F9 Prompt Displayed or Hidden Selecting Displayed displays the F9 Boot Menu during POST Selecting Hidden prevents the text from being displayed However pressing F9 still accesses the boot menu F10 Prompt Displayed or Hidden...

Страница 40: ... system parameters generally override Onboard Devices settings Chipset Memory Provides these options PCI SERR Generation Enable or Disable Controls PCI SERR generation for ill behaved PCI add in cards that can generate SERR spuriously PCI VGA Palette Snooping Enable or Disable Controls PCI VGA Palette Snooping for compatibility purposes MCH Error Handling Sets the following signals to use on serio...

Страница 41: ...es features and key components of workstation management including Initial workstation configuration and deployment on page 31 Installing a remote system on page 32 Replicating the setup on page 32 Updating and managing software on page 33 ROM Flash on page 35 Recovering from a ROM flash failure the FailSafe Boot Block ROM and SoftPaq created BIOS image CD on page 36 Asset tracking and security on...

Страница 42: ...etup configuration to other workstations of the same model for faster more consistent configuration of multiple workstations The procedures require a diskette drive or a USB device such as an HP Drive Key Copying a setup configuration to a single workstation CAUTION A setup configuration is model specific File system corruption can result if source and target workstations are not the same model Fo...

Страница 43: ...F10 until you enter the Computer Setup F10 Utility If necessary press Enter to bypass the title screen If you do not press F10 at the appropriate time you must restart the workstation and then press and hold F10 again to access the utility If you are using a PS 2 keyboard you might see a keyboard error message Disregard it 5 If you are using a diskette or other storage device insert it now 6 Selec...

Страница 44: ...PCs The HP CMS is the foundation for additional Altiris Client Management Solutions that address Inventory and asset management Deployment and migration Help desk and problem resolution Software and operations management For more information about the following topics go to http www hp com go ssm How HP CMS works Which solutions are compatible with your operating system How to download a fully fun...

Страница 45: ...sh Your HP workstation comes with a programmable flash ROM By establishing a setup password in the Computer Setup F10 Utility you can protect the ROM from being inadvertently updated or overwritten This function is important to ensure the operating integrity of the workstation To upgrade the ROM download the latest SoftPaq images from http www hp com support files For maximum ROM protection establ...

Страница 46: ...l drives 2 Insert a BIOS image CD into the CD drive You can also use USB media such as an HP DriveKey 3 Power off then power on the workstation If no BIOS image CD or USB media is found you are prompted to insert one and restart the workstation 4 Enter the setup password If the system starts from the CD or USB media and reprograms the ROM three keyboard lights illuminate A rising tone series of be...

Страница 47: ...From the Computer Setup F10 Utility menu Setup Password Prevents reconfiguration of the workstation use of the Setup utility until the password is entered From the Computer Setup F10 Utility menu Network Server Mode Provides unique security features for workstations used as servers From the Computer Setup F10 Utility menu NOTE For more information about the Computer Setup F10 Utility see The Compu...

Страница 48: ...ntered each time the workstation is rebooted When Network Server Mode is enabled the password prompt is not presented during POST but any attached PS 2 keyboard remains locked until you enter the power on password To enable Network Server Mode you set a power on password The option to set this password is available under Advanced Password Options This option enables the system to boot without requ...

Страница 49: ...0 Setup screen with read only permission See F10 Changing a power on or setup password 1 Restart the workstation 2 To change the power on password go to step 4 3 To change the setup password as soon as the workstation is powered on press and hold F10 until you enter the Computer Setup F10 Utility Press Enter to bypass the title screen if necessary If you do not press F10 at the appropriate time yo...

Страница 50: ...s 3 Press Enter National keyboard delimiter characters Each keyboard meets country specific requirements The syntax and keys you use for changing or deleting passwords depend on the keyboard included with your workstation Table 3 3 National keyboard delimiter characters Language Delimiter Language Delimiter Language Delimiter Arabic Greek Russian Belgian Hebrew Slovakian BHCSY Hungarian Spanish Br...

Страница 51: ...ould be responsible for configuring the hard drive which involves setting the DriveLock master password and a temporary user password If the user forgets the user password or if the equipment is passed on to another employee the master password can be used to reset the user password and regain access to the hard drive HP recommends that corporate system administrators who enable DriveLock also est...

Страница 52: ...eyboard you might see a keyboard error message Disregard it 3 Select Security DriveLock Security 4 For each DriveLock capable drive select a drive by pressing F10 to accept 5 Under Enable Disable DriveLock options select Enable and then press F10 to enable DriveLock for a particular drive CAUTION Forgetting the DriveLock password renders the drive unusable 6 Enter a new user password and then pres...

Страница 53: ... setup password The setup password prevents unauthorized access to the Computer Setup utility thereby protecting the integrity of the hood lock solenoid password Locking the solenoid lock To activate the Hood lock solenoid 1 Power on or restart the workstation 2 As soon as the workstation is powered on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen...

Страница 54: ...s of Hood Sensor protection Table 3 4 Hood Sensor protection levels Level Setting Description Level 0 Disabled Hood Sensor is disabled default Level 1 Notify User When the workstation restarts a message appears indicating that the workstation side access panel has been removed Level 2 Setup Password When the workstation is restarted a message appears indicating that the workstation side access pan...

Страница 55: ...stem DPS is a diagnostic tool built into hard drives and is installed in select HP workstations The DPS helps diagnose problems that might result in unwarranted hard drive replacement When HP workstations are built each installed hard drive is tested using the DPS and a permanent record of key information is written onto each drive Every time the DPS is run test results are written to the hard dri...

Страница 56: ...on you can press the power button to put the system in a low power state Press the button again to bring the system out of this low power state to full power state To completely turn off power to the system press and hold the power button for four seconds CAUTION Do not use the power button to power off the workstation unless the system is not responding Turning off the power without operating sys...

Страница 57: ...d area marked with this symbol WARNING To reduce the risk of electric shock or damage to your equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord in a grounded earthed outlet that is easily accessible at all times Disconnect power from the equipment by unplugging the power cord from the electrical outlet WARNING To reduce the...

Страница 58: ...ns that you should review and practice before removing and replacing any system components WARNING When lifting or moving the workstation do not use the front bezel as a handle or lifting point Lifting the workstation from the front bezel or lifting it incorrectly can cause the workstation to fall possibly harming you and damaging the workstation To properly and safely lift the workstation lift it...

Страница 59: ...ng them from containers When handling or touching a sensitive component or assembly ground yourself by touching the chassis Avoid contact with pins leads or circuitry Place reusable electrostatic sensitive parts from assemblies in protective packaging or nonconductive foam Personal grounding methods and equipment Use the following items to help prevent ESD damage to equipment Wrist straps These ar...

Страница 60: ...assembly aids and Styrofoam Use field service tools such as cutters screwdrivers and vacuums that are conductive Recommended ESD prevention materials and equipment Materials and equipment that are recommended for use in preventing static electricity include Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive...

Страница 61: ...fragile precision components Therefore you must avoid subjecting them to physical shock and vibration The following guidelines apply to all drives including failed drives replacement drives and spares Do not remove hard drives from the shipping package for storage Keep hard drives in their protective packaging until they are mounted in the workstation Avoid dropping hard drives from any height If ...

Страница 62: ...For more information see http www hp com go selfrepair Predisassembly procedures Perform the following steps before servicing a workstation 1 Close all open software applications 2 Remove all diskettes CDs and DVDs from the workstation 3 Disable the optional solenoid lock if installed so side access panel can be removed 4 Shut down the operating system 5 Power off the workstation and all periphera...

Страница 63: ...r 31 PCIe x8 4 slot open ended slot that also allows installation of x16 card 2 Main power connector 12 Crisis recovery jumper 22 SATA4 port 32 Audio jacks 3 Upper rear chassis fan connector 13 HDD activity LED connector 23 Serial port adapter 33 Lower rear chassis fan connector 4 Processor CPU power connector 14 Front PCI fan optional connector 24 Front audio connector 34 Chip set fan power conne...

Страница 64: ...ector 20 battery 30 PCIe x16 75W slot Electrically x4 bandwidth Removing and replacing components This section provides procedures to remove and install hardware components on your workstation 1 Read all safety information and precautions Before servicing your workstation review the safety information and precautions in Service considerations on page 48 and the Safety and Regulatory Information fo...

Страница 65: ...l on page 59 Hood Sensor Hood sensor Smart cover sensor on page 61 Front bezel Front bezel on page 61 Bezel blanks Bezel blanks on page 62 Front panel I O device assembly Front panel I O device assembly on page 63 Power button assembly Power button assembly on page 65 Optical drives Optical drive on page 67 Diskette drive Diskette drive optional on page 69 System speaker System speaker on page 71 ...

Страница 66: ...lock is installed on your workstation remove it before servicing the workstation Removing the security lock To remove the padlock unlock it and slide it out of the padlock loop as shown in the following figure Figure 4 2 Removing the security lock Cable lock optional If a cable lock is installed on your workstation remove it before servicing the workstation Table 4 4 Workstation component disassem...

Страница 67: ...he cable lock Universal chassis clamp lock optional If a universal chassis clamp lock is installed on your workstation remove it before servicing the workstation Removing the chassis clamp lock To remove the lock 1 Unlock the device and remove the locking mechanism as shown here Figure 4 4 Unlocking the device ENWW Removing and replacing components 57 ...

Страница 68: ...de access panel To remove the side access panel WARNING 1 Power off the workstation and disconnect the power cord from the electrical outlet 2 Disconnect power from the system see Predisassembly procedures on page 52 3 If necessary unlock the side access panel The keys are on the rear panel Also unlock other locks that are present such as a cable lock or padlock 4 As shown in the following figure ...

Страница 69: ... 2 Remove the side access panel see Side access panel on page 58 3 Remove the front bezel see Front bezel on page 61 4 Push the blade of a flat blade screw driver into the recessed tab of the top cover on the rear of the chassis and gently push the screw driver handle downward 1 to pry the top cover upward approximately 0 5 cm 0 2 in 5 With the screw driver inserted and prying upward use the palm ...

Страница 70: ...ion 3 Replacing the smart cover lock solenoid To replace the Smart Cover Lock Solenoid assembly reverse the previous removal steps Reinstalling the workstation top cover To reinstall the workstation top cover 1 Place the top cover on top of the workstation chassis and align the six locking hooks on the underside of the cover Ensure that the locking hooks insert into the latch openings on the top o...

Страница 71: ...tor from the in line connector attached to the front panel harness 4 Slide the hood sensor forward push it down and remove it from the chassis as shown Figure 4 9 Removing the hood sensor 5 To replace the hood sensor reverse the previous steps Front bezel This section describes how to remove and replace the front bezel Removing the front bezel To remove the front bezel 1 Remove the side access pan...

Страница 72: ...ks protruding on one side of the front bezel with matting holes on the workstation chassis and rotate the front bezel against the chassis front until the bezel snaps into place Bezel blanks This section describes how to remove bezel blanks Removing bezel blanks To remove bezel blanks 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the front bezel see Removing t...

Страница 73: ...eplace a blank align its hook on one side with the slot in the bezel then rotate it until it snaps into place Front panel I O device assembly This section describes how to remove and install a front panel I O device assembly Removing the front panel I O device assembly To remove the front panel I O device assembly 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove...

Страница 74: ...ure below 6 Although not required you can remove the mounting bracket from the I O device assembly by removing the two larger Torx screws 2 and pulling the mounting bracket away separately 4 as shown in the following figure Figure 4 13 Removing the front panel I O device assembly 7 Pull the front panel I O device assembly and bracket out about two inches away from the chassis 3 8 Guide the front p...

Страница 75: ...system board control panel connector is also connected 3 The front panel I O assembly harness also includes an IEEE 1394 cable This cable can be connected to an installed IEEE 1394 PCI card or stowed disconnected under the plastic cable harness clip Figure 4 14 Attaching the front panel I O device assembly cables Power button assembly This section describes how to remove the power button assembly ...

Страница 76: ...of the workstation chassis 6 If an optional hood sensor is installed disconnect the white 1x3 hood sensor connector from its mating in line connector attached to the front panel harness 7 Disconnect the white speaker cable connector from its mating in line connector attached to the front panel harness 8 Remove the power button assembly mounting screw and rotate the assembly out and away from the c...

Страница 77: ...n observe the following Electrostatic Discharge ESD precautions while performing the system parts removal and replacement procedures Work on a static free mat Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground Create a common ground for the equipment you are working on by connecting the static free mat static strap and peripheral unit...

Страница 78: ...EMI filler to the optical drive slot Installing an optical drive 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 3 Remove the front bezel see Removing the front bezel on page 61 4 Remove the blank filler in the front bezel if still installed for the drive bay in which you are installing the optical drive 5 ...

Страница 79: ...ng constraints apply when the Configuration Mode for the workstation is set to IDE Mode Only SATA ports 0 and 2 are functional for any SATA devices RAID drives are not accessible in this mode AHCI Mode All SATA ports are functional for any SATA devices RAID drives are not accessible in this mode RAID AHCI Mode System BIOS cannot be updated from the optical drive Also note that in this mode the opt...

Страница 80: ...ide the drive out of the chassis at the same time 2 Figure 4 21 Removing the diskette drive from chassis 6 If not reinstalling or replacing the diskette drive install an EMI filler in the diskette drive bay and add a diskette drive bay blank to the front bezel To install a diskette drive reverse the previous steps You might need to remove the front bezel to install the drive 70 Chapter 4 Removal a...

Страница 81: ... Connect power to the workstation System speaker This section describes how to remove and reinstall or replace the system speaker Removing the system speaker To remove the system speaker 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 3 To provide access to the speaker remove the optional front chassis PCI ...

Страница 82: ...vices 4 Remove the memory fan and chassis fan assemblies 5 Disconnect cables from the system board drives and cards 6 Remove the four screws from the back panel 1 as shown Figure 4 23 Removing the power supply 7 Slide the power supply toward the front of the chassis and lift it out of the chassis 2 Reinstalling or replacing the power supply To install the power supply reverse the steps completed f...

Страница 83: ...er connector F Optical drive 1 J Hard drive number 2 C Processor power connector G Optical drive 2 K 4 pin style connector white power harness D Auxiliary power for PCI Express card H Floppy drive L SATA style connector black power harness System fan assembly This section describes how to remove the system fan assembly Removing the system fan assembly To remove the system fan assembly 1 Disconnect...

Страница 84: ...protruding from the bottom back edge of the fan assembly with corresponding mounting holes on the rear of the chassis Rotate the fan assembly up against the rear chassis panel and then snap it into place The fan assembly electrical connectors and their mating system board header connectors are red To locate the system fan header connectors on the system board refer to the service label located on ...

Страница 85: ...stem fan housing as shown Figure 4 27 Replacing the memory fan 2 Press down on the memory fan housing until it drops into position 3 Connect the memory fan cable to its connector on the system board Both the Memory fan connector and the Chip Set heatsink fan connector are white To locate the memory fan system board header connector refer to the service label located on the inside of the access pan...

Страница 86: ... push gently outward to unlock the locking levers on the module socket 1 as shown in the following figure Figure 4 28 Unlocking and removing a memory module 5 Lift the DIMM straight up out of the socket 2 and store it in an antistatic bag Installing a memory module This section describes how to install a memory module Supported DIMM configurations The HP xw6600 Workstation supports the following m...

Страница 87: ...ched pairs in sockets 1 5 Install a four DIMM configuration as two matched pairs in sockets 1 3 and 5 7 Install a six DIMM configuration as three matched pairs in sockets 1 3 5 7 and 2 4 Install an eight DIMM configuration as four matched pairs in sockets 1 3 5 7 2 4 and 6 8 When adding DIMMs to a two DIMM configuration installed in sockets 1 5 you might need to move a DIMM from socket 5 to socket...

Страница 88: ...ccess panel on page 58 3 Remove the memory fan and system fan 4 Push gently outward on the socket levers as shown Figure 4 30 Opening the DIMM socket locking levers 5 Align the DIMM connector key with the DIMM socket keyway and then seat the DIMM firmly into the socket 1 as shown Figure 4 31 Installing a memory module 78 Chapter 4 Removal and replacement procedures ENWW ...

Страница 89: ...33 25W Slots 1 and 3 have open ended PCI Express connectors that allow a PCI Express x16 card can be plugged into them The maximum graphics configuration can be two 75 watt cards one in slot two and one in slot four or one 150 watt card in slot 2 or slot 4 If a 150 watt card is used the adjacent slot must remain empty Graphics cards greater than 75W require the use of an auxiliary power cable conn...

Страница 90: ... shipping Removing a PCI card support bracket To remove a PCI card support bracket 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 3 For short or tall PCI cards a Press in on the ribbed portion of the holder 1 b Apply upward pressure on the lower arm 2 c Rotate the support bracket out of the chassis as show...

Страница 91: ...t 1 as shown in the following figure Figure 4 34 Removing a tall PCI card support bracket Installing a PCI card support bracket To install the PCI card support bracket 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 ENWW Removing and replacing components 81 ...

Страница 92: ...t of the arm over the PCI retention clamp 2 as shown Figure 4 36 Installing the PCI support on tall card PCI Express cards PCI Express I O slots can support other PCI Express cards with less bus bandwidth than what is physically defined for the slot Use the following table to determine PCI Express card compatibility Table 4 7 HP xw6600 Workstation PCI Express compatibility matrix Slot type Mechani...

Страница 93: ...Ie card 5 Open the PCI card retention clamp press the retention clamp levers down to unsnap and then rotate them up 1 as shown Figure 4 37 Removing a PCI Express card 6 Choose from the following If removing a PCI Express x16 graphics card press the release lever in the direction of the arrow 2 while lifting the card out of the chassis 3 If removing a full length card and the optional front card gu...

Страница 94: ...see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 3 Open the PCI card retention clamp press the retention clamp levers down to unsnap and then rotate them up 1 as shown Figure 4 38 Installing a PCI Express card 4 Remove the PCI slot cover 2 5 Align the keyed components of the PCI card with the slot and then firmly seat the card in the slot 3 6...

Страница 95: ...g CAUTION To prevent possible heat damage to equipment if the workstation is powered up before replacing or reinstalling a removed PCI card install a blank PCI slot cover in its place to maintain workstation chassis air flow integrity then close the PCI retention clamp If the PCI retention clamp levers do not readily close verify that all cards are properly seated and then try again Remember to re...

Страница 96: ...ble if necessary 9 Reinstall any PCI support brackets and the workstation side access panel SAS hard drive This section describes how to remove and install a SAS hard drive Removing a SAS hard drive NOTE Each workstation hard drive bay can be configured at the factory to hold three small form factor hard drives instead of two standard size drives To obtain the option kit documentation for removal ...

Страница 97: ... parts removal and replacement procedures Work on a static free mat Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to the ground Create a common ground for the equipment you are working on by connecting the static free mat static strap and peripheral units to that piece of equipment 3 Disconnect the power 1 and data 2 cables from the hard drive...

Страница 98: ...body from the mounting rails Installing a SAS hard drive NOTE Each workstation hard drive bay can be configured at the factory to hold three small form factor hard drives instead of two standard size drives To obtain the option kit documentation for removal and replacement of small form factor hard drives refer to the HP xw Workstation series Small form factor bay converter and hard drive installa...

Страница 99: ...nel on page 58 3 Attach a SAS to SATA cable adapter to the connector on the SAS hard drive as shown Figure 4 44 Attaching the SAS SATA adapter to the SAS hard drive 4 Install the hard drive body into the hard drive mounting rails as shown Figure 4 45 Installing the hard drive body into hard drive mounting rails ENWW Removing and replacing components 89 ...

Страница 100: ...troller card Figure 4 47 Connecting the SAS cable to SAS hard drive 8 If necessary install the SAS card in an empty PCI Express slot and then install the LED cable from the card to the system board You can find the location of this connector on the service label on the inside of the side access panel To install three or four SAS drives install the third and fourth drives in the workstation optical...

Страница 101: ... a SATA hard drive 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 CAUTION To prevent damage to the workstation observe the following Electrostatic Discharge ESD precautions while performing the system parts removal and replacement procedures Work on a static free mat Wear a static strap to ensure that any ...

Страница 102: ...the hard drive mounting rails Installing a SATA hard drive NOTE Each workstation hard drive bay can be configured at the factory to hold three small form factor hard drives instead of two standard size drives To obtain the option kit documentation for removal and replacement of small form factor hard drives refer to the HP xw Workstation series Small form factor bay converter and hard drive instal...

Страница 103: ...om that slot retrieve the mounting rails from the removed drive 4 Install the hard drive body into a set of hard drive mounting rails as shown in the following figure Figure 4 51 Installing the hard drive body into the hard drive mounting rails 5 Slide the SATA drive and mounting rails into the selected bay until it snaps into place 6 As shown in the following figure attach the data 2 and power 1 ...

Страница 104: ... or four SATA drives install the third and fourth drives in the workstation optical bays For instructions see Installing SATA hard drives in an optical drive bay optional on page 94 Installing SATA hard drives in an optical drive bay optional 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 3 Remove the fron...

Страница 105: ...rsized holes in the bracket outer flanges and into the bracket inner flanges and hard drive body as shown in the figure above The hard drive body should be securely mounted within the mounting bracket 7 As shown in the following figure lift the locking lever on the left as you start to insert the drive and bracket into the respective optical drive bay until it locks into place and then check for s...

Страница 106: ...nstall a processor heatsink Not all heatsinks are the same The heatsink shown in the following figures is an example of what might be installed in your workstation Removing the processor heatsink To remove a heatsink 1 Power down the workstation see Predisassembly procedures on page 52 2 Disconnect power from the workstation see Predisassembly procedures on page 52 3 Remove the side access panel s...

Страница 107: ...processor remains level Figure 4 57 Identify proper screw loosening sequence 5 Disconnect the processor heatsink fan cable from the system board 1 as shown Figure 4 58 Removing the processor heatsink 6 Gently twist the heatsink to break the thermal grease binding 7 Lift the processor heatsink out of the chassis 2 8 Use alcohol and a soft cloth to clean all of the thermal interface residue from the...

Страница 108: ... the system board ensuring that the heatsink fan is facing toward the front of the workstation 6 Carefully tighten the four screws a little at a time Do not fully tighten one screw and move onto the next If you have a torque limited drive tighten the screws to 6 in lbs CAUTION Do not overtighten the heatsink screws If you overtighten them you might strip the threads in the system board tray Do not...

Страница 109: ...Installing a system processor 1 Disconnect power from the system see Predisassembly procedures on page 52 2 Remove the side access panel see Side access panel on page 58 3 Remove the processor heatsink see Removing the processor heatsink on page 96 4 Remove the processor see Removing a system processor on page 98 5 Raise the processor socket lever and cover fully 6 If adding second processor to a ...

Страница 110: ... and PCI cards 4 Remove both processor heatsinks see Processor heatsink on page 96 5 Disconnect all cabling from the system board CAUTION Be certain you can differentiate which power cable was disconnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board These cables have different pin counts and different colors The PCI Express power cable has a ...

Страница 111: ...rs WARNING This workstation includes a lithium battery There is a risk of fire and chemical burn if the battery is handled improperly Do not disassemble crush puncture short external contacts dispose in water or fire or expose it to temperatures higher than 60 C 140 F CAUTION Before removing the battery back up the CMOS settings in case they are lost when the battery is removed To back up the CMOS...

Страница 112: ...tem board held horizontally component side up orient the system board so that the I O connectors are facing the rear of the chassis Carefully lower the system board into the chassis and ensure all system board standoffs engage with mating keyholes in the chassis 2 Ensure that the system board connectors engage correctly with the rear I O panel 3 While maintaining an even downward pressure push the...

Страница 113: ...wer connector G Optical drive 2 K 4 pin style connector white power harness D Auxiliary power for PCI Express card H Floppy drive L SATA style connector black power harness 6 Reconnect all required system board connectors as shown in System board components on page 53 Product recycling The Planet Partners recycling service provides an easy way to recycle computer equipment rechargeable batteries o...

Страница 114: ...104 Chapter 4 Removal and replacement procedures ENWW ...

Страница 115: ...d Support HSC contains four support areas HP Product Information requires Internet access Links to the HP Technical Support website for your product You can access all related documentation downloads and updates tools and more HP Software and Driver Downloads requires Internet access Links to software downloads and updates specific to HP products HP Support Tools requires Internet access Links to ...

Страница 116: ...or five cycles After five cycles only the flashing lights repeat Table 5 1 Diagnostic LED codes Chassis indicator LEDs Power LED and sound activity Diagnosis and service action None Workstation does not power on Press the power button If the hard drive LED is GREEN then 1 Locate a faulty device by sequentially removing devices one at a time and attempting power on as follows NOTE Remove the graphi...

Страница 117: ...utton 3 Verify that the system fan is running 4 Verify that the processor heatsink fan spins If it does not spin ensure that the fan cable is plugged into the system board connector Ensure that the heatsink is properly seated 5 Replace the processor heatsink Blinks red 3 times once per second then a 2 second pause and then 3 beeps Processor is not installed 1 Install the processor 2 Reseat the pro...

Страница 118: ...ird party modules with HP memory 5 Replace the system board Blinks red 6 times once per second then a 2 second pause and then 6 beeps Pre video graphic card error 1 Reseat the graphics card Power on the workstation 2 Replace the graphic card 3 Replace the system board Blinks red 7 times once per second then a 2 second pause and then 7 beeps System board failure ROM detected a failure before video ...

Страница 119: ... RTC battery might need replacement 1 Reset the date and time under the Control Panel 2 Replace the RTC battery Workstation appears to pause periodically Network driver is loaded and no network connection is established Establish a network connection or use the Computer Setup F10 Utility or the Microsoft Windows Device Manager to disable the network controller Cursor does not move using the arrow ...

Страница 120: ...ion b Remove a device c Reconnect AC power and power on the workstation 2 Repeat this process until the faulty device is identified Remove the graphics card last Replace the faulty device 3 If no faulty device is found replace the system board OR Press and hold the power button for less than 4 seconds If the hard drive LED does not illuminate then Press and hold the power button for less than 4 se...

Страница 121: ...he power supply Figure 5 1 Testing power supply with BIST LED Table 5 3 Power supply problems Problem Cause Solution Power supply shuts down intermittently Power supply fault Replace the power supply Workstation powered off automatically and the Power LED flashes red 2 times once every second followed by a 2 second pause Processor thermal protection activated A fan might be blocked or not turning ...

Страница 122: ...spin or the LED does not illuminate see Testing power supply on page 111 replace the power supply Solving diskette problems Table 5 4 Diskette problems Problem Cause Solution Diskette drive light stays on Diskette is damaged Right click Start select Explore and then select a drive Select File Properties Tools Under Error checking select Check Now Diskette is incorrectly inserted Remove and reinser...

Страница 123: ...serted into the drive When drive activity stops remove the diskette and press the Spacebar The workstation attempts to boot from the next device in the boot order Diskette error has occurred Restart the workstation by pressing the power button Cannot Boot to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup Run Computer Setup and e...

Страница 124: ...estart 2 Verify that the hard drive is partitioned and formatted 3 Install the system files for the appropriate operating system if necessary Hard drive boot disabled in Computer Setup Run the Computer Setup F10 Utility and then enable the hard drive entry in the Storage Boot Order list Workstation will not start Hard drive is damaged Replace the hard drive Solving display problems Table 5 6 Displ...

Страница 125: ... being used with Energy Saver features enabled Disable monitor Energy Saver feature Dim characters The brightness and contrast controls are not set properly Adjust the monitor brightness and contrast controls Cables are not properly connected Verify that the graphics cable is securely connected to the graphics card and the monitor Blurry video or requested resolution cannot be set If the graphics ...

Страница 126: ...essories System Tools Character Map You can copy the symbol from the Character Map into a document Solving audio problems Table 5 7 Audio problems Problem Cause Solution Sound does not come out of the speaker or headphones Software volume control is turned down If using the Windows operating system double click the Speaker icon on the taskbar and use the volume slider to adjust the volume The exte...

Страница 127: ...p while recording audio The hard disk might be full 1 Before recording be sure there is enough free space on the hard disk 2 Try recording the audio file in a compressed format Solving printer problems Table 5 8 Printer problems Problem Cause Solution Printer does not print Printer is not turned on and online Turn the printer on and be sure it is online The correct printer driver for the applicati...

Страница 128: ...m Lock key can be disabled or enabled in the Computer Setup F10 Utility Mouse does not respond to movement or is too slow Mouse connector is not properly plugged into the back of the workstation 1 Shut down the workstation using the keyboard 2 Plug the mouse connector into the PS 2 mouse connector slot in the workstation and then restart the workstation Program in use has stopped responding to com...

Страница 129: ... device then power on the workstation to integrate the device with the workstation system The IEEE 1394 port is not active The port is not there because it was not purchased with the system You can buy an IEEE 1394 PCI adapter card Contact an HP seller Solving hardware installation problems You might need to reconfigure the workstation when you add or remove hardware such as an additional diskette...

Страница 130: ...Express card Solving network problems The following table provides fixes for common network problems Table 5 12 Network problems Problem Cause Solution Wake on LAN feature is not functioning Wake on LAN is not enabled Use the network control application to enable Wake on LAN Network driver does not detect network controller Network controller is disabled Run the Computer Setup F10 Utility to enabl...

Страница 131: ...drivers for the expansion board were installed The expansion board installed is a network card and conflicts with the embedded network card Under the Computer Setup F10 Advanced menu change the resource settings for the board Network controller stops working without apparent cause The files containing the network drivers are corrupted Reinstall the network drivers using the Restore Plus CD or down...

Страница 132: ... memory requirements for the application or add more memory to the workstation Power LED flashes red 5 times once every second followed by a 2 second pause and then the workstation beeps 5 times Memory is installed incorrectly or is bad 1 Reseat DIMMs 2 Replace DIMMs one at a time to isolate the faulty module 3 Replace third party memory with HP memory 4 Replace the system board Solving processor ...

Страница 133: ...th a CD cleaning kit Windows does not detect the DVD ROM drive 1 Use Device Manager to remove or uninstall the device 2 Restart the workstation and allow Windows to detect the device Recording audio CDs is difficult or impossible Wrong or poor quality media type 1 Use a slower recording speed 2 Verify that you are using the correct media for the drive 3 Try a different brand of media Quality varie...

Страница 134: ...ight click the COM port that your modem uses and then select Properties 6 Under Device status verify that the modem is working properly 7 Under Device usage verify that the modem is enabled 8 If there are further problems select the Troubleshoot button and follow the onscreen instructions Troubleshooting checklist Before running any of the diagnostic utilities use the following checklist to find p...

Страница 135: ...cs simplifies the process of effectively identifying diagnosing and isolating hardware issues In addition to robust management tools service tools can be invaluable in quickly resolving system problems To streamline the service process and resolve problems quickly it is necessary to have the right information available at the time that a service call is placed The primary information requirement w...

Страница 136: ...orkstation and press F10 during the initial boot process 2 Select your language from the list and press the Enter key In the Computer Setup Utilities menu four headings are displayed File Storage Security and Advanced There might be other headings depending on your workstation 3 Use the right arrow key to select Storage 4 Use the down arrow key to select Boot Order and then press Enter 5 Select CD...

Страница 137: ...ing memory on the board and any memory modules installed Miscellaneous Displays information obtained from the computers configuration memory CMOS BIOS data area Interrupt Vector table and diagnostics component information Storage Displays information about storage media connected to the computer including all fixed disks diskette drives and optical drives System Displays product type processor typ...

Страница 138: ...e Quick Complete or Custom is displayed The main progress bar displays the percentage of completion of the current set of tests While testing is in progress the Cancel Testing button is displayed Select this to cancel the test After testing is complete the Cancel Testing button is replaced with the Select New Tests and Retest buttons Select New Tests enables you to go back to the previous test sel...

Страница 139: ...word before continuing Table 5 18 POST error messages Screen message Probable cause Recommended action 101 Option ROM Error System ROM checksum Verify the correct ROM 1 Flash the ROM if needed 2 If an expansion card was recently added remove it to find out if the problem remains 3 Clear CMOS If the message disappears there might be a problem with the expansion card 4 Replace the system board 102 1...

Страница 140: ...or persists after replacing memory modules replace the system board 202 Memory Type Mismatch Mixed 553 MHz and 667 MHz memory detected Memory modules do not match Replace the memory modules with matched sets 203 Memory module failed self test and failing rank was disabled Defective memory module Replace the memory module 204 Memory loaded incorrectly Improper module load Reseat the memory module c...

Страница 141: ...rts 2 Remove the excess memory 301 Keyboard Error Keyboard failure 1 Reconnect the keyboard with the workstation powered off 2 Check the connector for bent or missing pins 3 Be sure that none of the keys are pressed 4 Replace the keyboard 303 Keyboard Controller Error I O board keyboard controller is defective or is not set properly 1 Reconnect the keyboard with workstation turned off 2 Replace th...

Страница 142: ...ry or diskette drive circuitry incorrect 1 Run the Computer Setup F10 utiltiy 2 Verify cabling and replace defective cables if necessary 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run the Computer Setup F10 Utility 2 Disconnect any other diskette controller devices tape drives 3 Clear the CMOS 610 External Storage Device ...

Страница 143: ...cable 3 Apply firmware patch if applicable See http www hp com support 4 Back up contents and replace the hard drive 1783 Fixed Disk 0 1 locked Hard disk drive failure Diagnose the hard drive and replace it if necessary 1794 Inaccessible devices attached to SATA 1 and or SATA 3 Missing or improperly attached cable Ensure that a cable is attached Reattach the cable 1796 SATA Cabling Error Missing o...

Страница 144: ...cessors with matched processors Network Server Mode Active and No Keyboard Attached Keyboard not detected Ensure that a functioning keyboard is attached to the workstation Processor initialization fails Processor defective Replace the processor The installed CPUs have different voltage requirements This is not supported System halted Mixed type processors detected Replace processors with matched p...

Страница 145: ...nvironment For Linux SAS RAID including supported configurations refer to Installing and Configuring SAS Hardware RAID on HP Linux Workstations at http www hp com support xw6600_manuals Up to four internal SAS hard disk drives SAS to SATA data and power converter LSI MegaRAID Storage Manager MSM for Windows The following RAID configurations are supported on the HP xw6600 Workstation RAID 0 Striped...

Страница 146: ...on procedure assumes that the system already has the required disk and disk controllers 1 On the Main menu screen of the BIOS based configuration utility use the arrow keys to select an adapter 2 Press Enter to go to the Adapter Properties screen 3 On the Adapter Properties screen use the arrow keys to select RAID Properties 4 Press Enter to go to the RAID Properties screen 5 Chose one of the foll...

Страница 147: ...e Disk message appears press Delete to erase the disk Use the arrow keys to select the next disk for the IME volume Select Yes as the value for the Array Disk column If partitions are defined on this disk a message warns you that data on the disk will be lost when the mirrored volume is created Press Delete to confirm erasing data from the disk or press any other key to deselect the disk Repeat th...

Страница 148: ... hard drives RAID 10 four hard drives Configuring system BIOS Configure the system BIOS to enable embedded SATA RAID functionality 1 Press F10 to enter the system BIOS setup 2 Use the arrow keys to highlight the desired language then press Enter 3 Use the arrows on your keyboard to highlight Storage Storage Options then press Enter 4 Use the up or down arrow key to highlight SATA Emulation 5 Use t...

Страница 149: ...e the desired volume size in the Capacity field and press Tab 11 Press Enter to initiate volume creation 12 When prompted press Y to acknowledge the warning message and create the volume 13 Return to step 3 to create additional RAID volumes or use or to highlight 4 Exit and press Enter 14 Press Y when prompted to confirm the exit Deleting RAID volumes Use the Intel Matrix Storage Manager option RO...

Страница 150: ... Choose one of the following steps Return to step 1 to delete additional RAID volumes To create RAID volumes see Creating RAID volumes on page 139 Use the up or down arrow key to highlight 4 Exit and press Enter 140 Chapter 6 Configuring RAID devices ENWW ...

Страница 151: ...button CAUTION Pressing the Clear CMOS button resets CMOS values to factory defaults and erases any customized information including passwords asset numbers and special settings It is important to back up your workstation CMOS settings before resetting them in case they are necessary later To back up the CMOS settings run the Computer Setup F10 Utility and select Save to Diskette from the File men...

Страница 152: ...through 8 Establish the new passwords using the Computer Setup F10 Utility Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration This section describes the steps necessary to successfully clear and reset the CMOS Using the CMOS Button Follow the steps below to clear CMOS using the Clear CMOS button WARNING To red...

Страница 153: ...lug in and power on the workstation NOTE The workstation passwords and any special configuration information including the system date and time must be reset The workstation powers up for three to five seconds then powers down Using the Computer Setup F10 Utility to Reset CMOS 1 Access the Computer Setup F10 Utility menu When the Computer Setup message appears in the lower right corner of the scre...

Страница 154: ...144 Chapter 7 Configuring password security and resetting CMOS ENWW ...

Страница 155: ...Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation mouse connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Workstation Ethernet connector Pin 10 100 MbSignal 1000 Mb signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused TX RX TX RX TX RX TX RX 0 0 1 2 5 6 7 8 Unused Receive Data Unused Unused RX RX TX RX TX RX TX RX 2 1 3 3 ENWW Connector pin descriptions 145 ...

Страница 156: ...ndicator Workstation USB connector Pin Signal 1 2 3 4 5 VDC Data Data Ground Workstation IEEE 1394 connector Pin Signal 1 Power 2 GND 3 TPB 4 TPB 5 TPA 6 TPA Microphone cable connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio left power Audio right power Ground Headphone cable connector 1 8 inch Pin Signal 1 Tip 2 Ring Audio Left Audio Right 146 Appendix A Appendix A Connector pins ENWW ...

Страница 157: ...eft Audio Out Right Ground SATA drive connector Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S1 Ground P1 3 3V power P8 5V power S2 A P2 3 3V power P9 5V power S3 A P3 3 3V power P10 Ground S4 Ground P4 Ground P11 Reserved S5 B P5 Ground P12 Ground S6 B P6 Ground P13 12V power S7 Ground P7 5V power P14 12V power S2 and S3 differential signal pair S5 and S6 differential signa...

Страница 158: ...7 SIGNAL GROUND Secondary signal segment S8 SIGNAL GROUND S9 TS RS S10 TS RS S11 SIGNAL GROUND S12 RS TS S13 RS TS S14 SIGNAL GROUND Power segment P1 V33 c P2 V33 c P3 V33 c precharge c P4 GROUND P5 GROUND P6 GROUND P7 V5 c precharge c P8 V5 c P9 V5 c P10 GROUND P11 READY LED d P12 GROUND P13 V12 precharge c P14 V12 c P15 V12 c 148 Appendix A Appendix A Connector pins ENWW ...

Страница 159: ...S DATA 2 16 HOT PLUG DETECT 2 T M D S DATA 2 17 T M D S DATA 0 3 T M D S DATA 2 4 SHIELD 18 T M D S DATA 0 4 T M D S DATA 4 19 T M D S DATA 0 5 SHIELD 5 T M D S DATA 4 2 0 T M D S DATA 5 6 DDC CLOCK 21 T M D S DATA 5 7 DDC DATA 22 T M D S CLOCK SHIELD 8 ANALOG VERT SYNC 23 T M D S CLOCK 9 T M D S DATA 1 24 T M D S CLOCK 10 T M D S DATA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C...

Страница 160: ...2 V B 16 PS_ON_L 22 5V 5 GND 11 12 V B 17 GND 23 V12 M 6 5V 12 V12 M 18 GND 24 GND 8 pin CPU power system board connector P3 Pin Color Signal 1 BLK GND 2 BLK GND 3 BLK GND 4 BLK GND 5 BLK WHT STRIPE 12 VCPU0 6 BLK WHT STRIPE 12 VCPU0 7 BLK LT BLUE STRIPE 12 VCPU1 8 BLK LT BLUE STRIPE 12 VCPU1 150 Appendix A Appendix A Connector pins ENWW ...

Страница 161: ... AGND 4 AUX_RIGHT Front USB system board 2x5 header connector Pin Signal 1 5V 2 5V 3 USB1 4 USB2 CAUTION Possible equipment damage The 2x5 system board connector can be mated to either a wide 2x5 option cable connector or a narrow 1x5 option cable connector To prevent damage to the connectors always connect a narrow 1x5 option cable connector to pins 1 3 5 and 7 only of the 2x5 system board connec...

Страница 162: ...tem board connector Pin Signal 1 GND 2 12V 3 Tach 1 4 PWM 5 Tach 2 Workstation FDD connector Pin Signal Pin Signal 1 Ground 18 FLP_DIR 2 FLP_LOWDEN 19 Ground 3 Key no pin 20 FLP_STEP 4 FLP_WDO 21 Ground 5 Key no pin 22 FLP_WDATA 6 Unused 23 Ground 7 Ground 24 FLP_WRTEN 8 FLP_INDEX 25 Ground 9 Ground 26 FLP_TRACK 10 FLP_MOTOR 27 Ground 152 Appendix A Appendix A Connector pins ENWW ...

Страница 163: ...nal serial connector Pin Signal Pin Signal 1 DTR1 9 5V 2 RXD1 10 3 3V AUX 3 CTS1 11 RTS1 4 DSR2 12 3 3V 5 TXD1 13 DET 6 RI1 14 12V 7 Ground 15 12V 8 Ground MiniSAS 4i cable connector Pin 1 Pin 2 Pin 3 Pin 4 Signal A2 A2 A2 A2 Rx 0 A3 A3 A3 A3 Rx 0 N C A5 A5 A5 Rx 1 N C A6 A6 A6 Rx 1 A8 A8 A8 A8 Sideband 7 A9 A9 A9 A9 Sideband 3 A10 A10 A10 A10 Sideband 4 A11 A11 A11 A11 Sideband 5 ENWW Connector p...

Страница 164: ... B9 Sideband 1 B10 B10 B10 B10 Sideband 2 B11 B11 B11 B11 Sideband 6 N C N C B13 B13 Tx 2 N C N C B14 B14 Tx 2 N C N C N C B16 Tx 3 N C N C N C B17 Tx 3 A1 A4 A7 A12 A15 A18 B1 B4 B7 B12 B15 B18 SIG GND N C not connected MiniSAS 4x cable connector Pin 1 Pin 2 Pin 3 Pin 4 Signal S1 S1 S1 S1 Rx 0 S2 S2 S2 S2 Rx 0 N C S3 S3 S3 Rx 1 N C S4 S4 S4 Rx 1 N C N C S5 S5 Rx 2 154 Appendix A Appendix A Connec...

Страница 165: ... 0 S16 S16 S16 S16 Tx 0 G1 G9 SIG GND Housing CHASSIS GND N C not connected eSATA cable connector Name Type Description Cable Usage Backplane Usage S1 GND 1st mate 2nd mate S2 A Differential signal pair A 2nd mate 3rd mate S3 A 2nd mate 3rd mate S4 GND 1st mate 2nd mate S5 B Differential signal pair B 2nd mate 3rd mate S6 B 2nd mate 3rd mate S7 GND 1st mate 2nd mate ENWW Connector pin descriptions...

Страница 166: ...156 Appendix A Appendix A Connector pins ENWW ...

Страница 167: ...rnal SATA capable P53 SERIAL Serial port header J68 KBD_MS Stacked keyboard mouse connector J9 J9 Stacked RJ 45 dual USB J10 QUAD USB Quad stacked USB J83 J83 Triple stacked audio jack SW1 CMOS Clear CMOS switch push button P1 P1 Power supply connector 24 pin P3 PWRCPU Processor power P10 FLPY Diskette driver connector P11 AUX IN Auxiliary audio connector P23 FRNT AUD Front panel audio header P24 ...

Страница 168: ...EM_FAN Memory fan header P125 MCH_FAN Chipset fan header XBT BAT Battery retainer XMM1 XMM8 DIMM1 DIMM8 Memory slots U1 XU1 Primary processor socket U2 XU2 Secondary processor socket E15 E15 Crisis recovery header jumper P124 P124 Solenoid hood lock header P20 IDE IDE device connector 158 Appendix B Appendix B System board component designators ENWW ...

Страница 169: ...because the alcohol evaporates quickly and does not leave a residue After cleaning always wipe the workstation with a clean lint free cloth Occasionally clean the air vents on the workstation Lint and other foreign matter can block the vents and limit the airflow Cleaning the keyboard CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys Follow...

Страница 170: ...ed for cleaning monitors or a clean cloth moistened with water CAUTION Do not use sprays or aerosols directly on the screen the liquid might seep into the housing and damage a component Never use solvents or flammable liquids on the monitor because display or housing damage may result Cleaning the mouse 1 Follow the safety precautions presented in Service considerations on page 48 before cleaning ...

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