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Troubleshooting 54

Troubleshooting

Troubleshooting resources for previous HP ProLiant

server models

The

HP ProLiant Servers Troubleshooting Guide

provides procedures for resolving common problems and

comprehensive courses of action for fault isolation and identification, error message interpretation, issue

resolution, and software maintenance on HP ProLiant servers and server blade models prior to Gen8. This

guide includes problem-specific flowcharts to help you navigate complex troubleshooting processes. To view
the guide, select a language:

•

English (

http://www.hp.com/support/ProLiant_TSG_en

)

•

French (

http://www.hp.com/support/ProLiant_TSG_fr

)

•

Italian (

http://www.hp.com/support/ProLiant_TSG_it

)

•

Spanish (

http://www.hp.com/support/ProLiant_TSG_sp

)

•

German (

http://www.hp.com/support/ProLiant_TSG_gr

)

•

Dutch (

http://www.hp.com/support/ProLiant_TSG_nl

)

•

Japanese (

http://www.hp.com/support/ProLiant_TSG_jp

)

Содержание ProLiant ML10

Страница 1: ...s and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 730598 003 December 2013 Edition 3 ...

Страница 2: ...HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Страница 3: ...rflow requirements 16 Temperature requirements 17 Power requirements 17 Electrical grounding requirements 17 Identifying the contents of the server shipping carton 18 Installing hardware options 18 Setting up a tower server 18 Powering up and configuring the server 18 Installing the operating system 19 Registering the server 19 Hardware options installation 20 Introduction 20 HP product QuickSpecs...

Страница 4: ...system current 52 Drivers 52 Operating System Version Support 53 HP Smart Update Manager 53 Change control and proactive notification 53 Care Pack 53 Troubleshooting 54 Troubleshooting resources for previous HP ProLiant server models 54 System battery replacement 55 Regulatory information 57 Safety and regulatory compliance 57 Belarus Kazakhstan Russia marking 57 Turkey RoHS material content decla...

Страница 5: ...Contents 5 Documentation feedback 73 Index 74 ...

Страница 6: ...Component identification 6 Component identification Front panel components Item Description 1 Drive bay 2 USB connectors Front panel LEDs and buttons ...

Страница 7: ...power button LED Green System on Amber System in standby but power is still applied Off Power cord not attached or power supply failed 4 Optical drive activity LED Flashing green Drive active Off No drive activity Rear panel components Item Description 1 Slot 1 PCIe2x16 16 8 4 1 2 Slot 2 PCIe2x8 4 1 3 Slot 3 PCIe2x8 4 1 4 Slot 4 PCIe2x4 1 5 USB connectors 4 6 NIC connector 7 Video connector 8 Kens...

Страница 8: ... 1 NIC status LED Solid green Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 2 NIC link LED Solid green Link exists Off No link exists 3 Power supply LED Solid green System on System in standby Off No power present System board components ...

Страница 9: ... temperature sensor connector 9 Mini SAS connector 10 Front I O connector 11 Processor fan connector 12 Front USB connector 13 Slot 1 PCIe2x16 16 8 4 1 14 Slot 2 PCIe2x8 4 1 15 Slot 3 PCIe2x8 4 1 16 Slot 4 PCIe2x4 1 17 4 pin power supply connector 18 NMI header 19 Rear USB connectors 4 PCIe3 with E3 1220 v2 processor DIMM slot locations DIMM slots are numbered sequentially 1 through 4 for the proc...

Страница 10: ...erly configure the server or data loss could occur NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to rest...

Страница 11: ...Component identification 11 Fan locations Item Description 1 Rear system fan 2 Processor heatsink fan assembly ...

Страница 12: ...ided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without...

Страница 13: ...wer cord from the power source 3 Disconnect the power cord from the server 4 Place the server on its side 5 Unfasten the T 15 screw securing the access panel and then slide the panel towards the rear of the server Remove the front bezel The front bezel must be opened to access the drive cage and media bays The bezel must remain closed during normal server operation 1 Press the Power On Standby but...

Страница 14: ...ll applied to the server 3 Disconnect the power cord from the power source 4 Disconnect the power cord from the server 5 Remove the access panel on page 12 6 Remove the front bezel Install the front bezel 1 Insert the tabs on the front bezel into the slots on the front chassis 2 Close the front bezel Install the access panel ...

Страница 15: ... access panel on the chassis and then slide it toward the front of the server 2 Tighten the T 15 screw 3 Connect each power cord to the server 4 Connect each power cord to the power source IMPORTANT Be sure that the panel is locked into place securely before powering up the server 5 Press the Power On Standby button The server exits standby mode and applies full power to the system The system powe...

Страница 16: ...me of the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft operating systems o Linux operating systems o HP ProLiant Essentials HP SIM and RDP Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware a...

Страница 17: ...r distribution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding...

Страница 18: ...tors into NIC connectors 2 Connect the power cord to the rear of the server 3 Connect the power cord to the AC power source WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug t...

Страница 19: ... supportos You can install an operating system manually Insert the operating system CD into the DVD ROM drive and then reboot the server You might have to obtain additional drivers from the HP website http www hp com support For more information see the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To experience quicker...

Страница 20: ...cedure Improper grounding can cause electrostatic discharge HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www hp com go productbulletin Drive installation guidelines When adding drives to the server see the documentation provided with the second drive enabl...

Страница 21: ...allation 21 4 Place the server on its side 5 Remove the access panel on page 12 6 Remove the front bezel on page 13 7 Remove the EMI shield 8 Install the drive into the drive carrier and then secure it with four T 15 screws ...

Страница 22: ...ion 22 Be sure to install the drive with the sticker facing up and the connectors facing toward the rear 9 Insert the drive carrier halfway into the media bay 10 Connect the SATA cable and power cable P6 to the rear of the drive ...

Страница 23: ...ure the drive cage using the two M3 screws from the option kit 13 Install the front bezel on page 14 14 Install the access panel on page 14 15 Return the server to an upright position 16 Connect the power cord to the server 17 Connect the power cord to the power source 18 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED chang...

Страница 24: ...ll applied to the server 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 12 6 Remove the front bezel on page 13 7 Install the LFF drive enablement option 8 If an LFF drive is installed in the lower bay disconnect the SATA and power cables from the drive a Press the cable lock under the co...

Страница 25: ...e cables out 9 Remove the drive a Unfasten and remove the four T 15 screws connected to the drive cage b Slide out the drive to remove it 10 Disconnect the 24 pin power supply cable a Release the cable tie securing the 24 pin power supply cable ...

Страница 26: ...24 pin power cable connector from the system board 11 Disconnect the fan cable from the system board connector 12 Remove the heatsink a Disconnect the fan cable from the system board b Loosen the four corner screws completely to disengage the heatsink ...

Страница 27: ...et a Place the drive bracket flush against the wall of the chassis and then slide it fully to the front of the chassis b From outside of the chassis use two shoulder screws to secure the drive bracket to the chassis front 14 Connect the system fan cable and the 24 pin power cable to the system board connectors ...

Страница 28: ...d be facing down and the drive stickers should be facing up and then secure each drive by tightening two T 15 6 32 screws on either side of the drive carrier for each drive installed Be sure to install each drive with the sticker facing up and the connectors facing toward the rear 16 Install the drive carrier into the server a Place the drive carrier with the open end of the drive carrier facing u...

Страница 29: ...ont 17 Secure the drive carrier installed in the server a Insert and completely tighten the four T 15 6 32 screws on the top of the drive cage b Insert and completely tighten the six shoulder screws on the chassis 18 Connect the Mini SAS power cable assembly a Starting from the bottom connect the HDD1 HDD2 and HDD3 connectors in sequence ...

Страница 30: ...Hardware options installation 30 b Connect the other end of the cable to power cable P3 c Connect the Mini SAS cable to the system board ...

Страница 31: ...atsink and the top of the processor with the alcohol swab Allow the alcohol to evaporate before continuing 21 Apply all the grease to the top of the processor in the following pattern to ensure even distribution 22 Install the heatsink a Position the heatsink on the processor backplate b Tighten the four corner screws completely to secure the heatsink in place ...

Страница 32: ...cord to the power source 28 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green Optical drive option 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied to the server 2 Disconnect the power cord from...

Страница 33: ...Hardware options installation 33 4 Place the server on its side 5 Remove the access panel on page 12 6 Remove the front bezel on page 13 7 Remove the drive bay blank from the front bezel ...

Страница 34: ...are options installation 34 8 Remove the EMI shield 9 Install the optical drive a Insert the optical drive halfway into the drive b Connect the SATA cable and power cable P6 to the rear of the optical drive ...

Страница 35: ...ecure the drive cage using the two T 15 screws Use the T 15 screws available on the front I O module for securing the optical drive 10 Install the front bezel on page 14 11 Install the access panel on page 14 12 Return the server to an upright position 13 Connect the power cord to the server 14 Connect the power cord to the power source 15 Press the Power On Standby button The server exits standby...

Страница 36: ...scription Definition 1 Size 2 Rank 1R Single rank 2R Dual rank 3R Three rank 4R Quad rank 3 Data width x4 4 bit x8 8 bit 4 Voltage rating L Low voltage 1 35V U Ultra low voltage 1 25V Blank or omitted Standard 5 Memory speed 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced For the latest supported memory information see...

Страница 37: ...during boot and for error reporting For the DIMM slot locations see DIMM slot locations Memory configuration To optimize server availability the server supports Advanced ECC This feature provides the greatest memory capacity for a given DIMM size while providing up to 8 bit error correction depending on the specific DIMM type This mode is the default option for this server Advanced Memory Protecti...

Страница 38: ...upports dual rank 1600 MT s ECC DIMMs The server supports up to 32 GB 4x8 GB DIMMs The server does not support o LV DIMMs o RDIMMs o Non ECC DIMMs When installing DIMMs o If the processor is not installed then do not install DIMMs o Populate the DIMM slots in the sequence 2 A 4 B 1 C 3 D o The DIMM slot farthest from the processor either CHA or CHB must be populated first o Populate DIMM slots fro...

Страница 39: ...nstall the DIMM 8 Install the access panel on page 14 9 Return the server to an upright position 10 Connect the power cord to the server 11 Connect the power cord to the power source 12 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green ...

Страница 40: ...r Power is still applied to the server 2 Disconnect the power cord from the power source 3 Disconnect the power cord from the server 4 Place the server on its side 5 Remove the access panel on page 12 6 Remove the expansion slot cover retainer 7 Remove the expansion slot cover a If installing the expansion board in PCIe slots 1 or 3 push and remove the slot cover attached to the chassis ...

Страница 41: ...lation 41 These slot covers are not reusable and you cannot reinstall them b If installing an expansion board in PCIe slots 2 or 4 pull up the slot cover and then remove it from the server Retain the slot cover for future use ...

Страница 42: ...on these cabling requirements see the documentation that ships with the option 10 Install the access panel on page 14 11 Return the server to an upright position 12 Connect the power cord to the server 13 Connect the power cord to the power source 14 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green...

Страница 43: ...Cabling 43 Cabling Drive cabling Primary non hot plug LFF drive cabling Item Description 1 SATA cable 2 Power P3 cable Secondary non hot plug LFF drive cabling ...

Страница 44: ...Cabling 44 Item Description 1 SATA cable 2 Power P6 cable Front I O assembly cabling Optical drive cabling Item Description 1 SATA cable 2 Power P6 cable ...

Страница 45: ...Cabling 45 Ambient temperature sensor cabling Fan cabling System fan ...

Страница 46: ...Cabling 46 Processor fan Power supply cabling Item Description 1 4 pin power supply cable 2 24 pin power supply cable ...

Страница 47: ... system use the arrow keys To make selections press the Enter key To access Help for a highlighted configuration option press the F1 key IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default conf...

Страница 48: ...cess the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following Access RBSU by pressing the F9 key Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key Access the boot menu by pressing the F11 key Force a P...

Страница 49: ... the relevant controller user documentation on the HP website http www hp com go smartstorage docs To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage docs Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the product ID 1 During the server startup...

Страница 50: ...if more than one exists of available firmware revisions For more information go to the HP website http www hp com go hpsc and click on Drivers Software Firmware Then enter your product name in the Find an HP product field and click Go Integrated Lights Out technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability T...

Страница 51: ...ht Diagnostics provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previ...

Страница 52: ...vices and is optimized for environments with 1 50 servers Ideal for customers who can benefit from proactive notification but do not need proactive service delivery and integration with a management platform HP Insight Remote Support Advanced This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers storage network and SAN environments plus sele...

Страница 53: ...cking which ensures appropriate install order and dependency checking between components Deploys software and firmware on Windows and Linux operating systems Performs local or remote one to many online deployment Deploys firmware and software together Supports offline and online deployment Deploys necessary component updates only Downloads the latest components from the Web For more information ab...

Страница 54: ...nance on HP ProLiant servers and server blade models prior to Gen8 This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language English http www hp com support ProLiant_TSG_en French http www hp com support ProLiant_TSG_fr Italian http www hp com support ProLiant_TSG_it Spanish http www hp com support ProLiant_TSG_sp Ger...

Страница 55: ...t attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product 1 Press the Power On Standby button The server powers down and enters standby mode The system power LED changes from green to amber Power is still applied t...

Страница 56: ...placement 56 7 Remove the battery To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 57: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Страница 58: ...re YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Prod...

Страница 59: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Страница 60: ... An altitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications Specification Value Dimensions Height 36 39 cm 14 3 in Depth 38 1 cm 15 in Width 16 5 cm 6 5 in Weight 5 94 kg 13 08 lb Power supply specifications The server supports one HP 300 W Integrated Power Supply CAUTION Check the system and power supply input rati...

Страница 61: ...Specifications 61 Efficiency No less than 82 at 100 load No less than 85 at 50 load No less than 82 at 20 load Power supply output Rated output power 300 W ...

Страница 62: ...ation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monit...

Страница 63: ...selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l env...

Страница 64: ...ento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5...

Страница 65: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 66: ...n in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ond...

Страница 67: ...horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmen...

Страница 68: ...Support and other resources 68 ...

Страница 69: ...Support and other resources 69 ...

Страница 70: ...AMP Advanced Memory Protection ASR Automatic Server Recovery CSR Customer Self Repair DDR double data rate EAC EuroAsian Economic Commission EMI electromagnetic interference HP SIM HP Systems Insight Manager HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out ...

Страница 71: ...n LFF large form factor LOM Lights Out Management LRDIMM load reduced dual in line memory module LV DIMM low voltage DIMM NMI nonmaskable interrupt NVRAM nonvolatile memory OA Onboard Administrator ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test ...

Страница 72: ...l in line memory module RDP Rapid Deployment Pack RoHS Restriction of Hazardous Substances SAS serial attached SCSI SATA serial ATA SFF small form factor TMRA recommended ambient operating temperature UDIMM unregistered dual in line memory module USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager ...

Страница 73: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 74: ...stem 47 configuration tools 47 connectors 6 contacting HP 62 customer self repair CSR 62 D Declaration of Conformity 57 58 diagnostic tools 47 50 51 dimensions and weight 60 DIMM identification 36 DIMM population guidelines 38 DIMM slot locations 9 DIMMs 37 DIMMs installing 38 DIMMs single and dual rank 37 drive cabling 43 drive enablement option 20 24 drive guidelines 20 drivers 52 drives install...

Страница 75: ... 53 optical drive 32 optical drive cabling 44 optimum environment 16 Optional Installation Services 16 options installation 16 18 20 P population guidelines 20 38 power distribution unit PDU 17 power requirements 17 power supply cabling 46 powering down 12 powering up 12 power on password 10 preparation procedures 12 problem diagnosis 54 product information resources 20 R rack installation 16 RBSU...

Страница 76: ...ecycling notice 57 technical support 62 telephone numbers 62 temperature requirements 17 troubleshooting 54 troubleshooting resources 54 U UDIMM configuration 37 USB support 51 utilities 47 utilities deployment 47 V ventilation 16 W warranty information 58 website HP 62 weight 60 ...

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