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Support and other resources 119

Remote support

Remote support is available with supported devices as part of your warranty or contractual support

agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event

notifications to Hewlett Packard Enterprise, which will initiate a fast and accurate resolution based on your

product’s service level. Hewlett Packard Enterprise strongly recommends that you register your device for

remote support.
For more information and device support details, go to the Insight Remote Support website

(

http://www.hpe.com/info/insightremotesupport/docs

Содержание ProLiant DL60 Gen9

Страница 1: ... who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 786245 003 April 2016 Edition 3 ...

Страница 2: ... additional warranty Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries microSD is a trademark or a registered trademar...

Страница 3: ... access panel 19 Remove the air baffle 19 Install the air baffle 20 Remove the PCI riser cage 21 Install the PCI riser cage 23 Setup 26 Optional services 26 Optimum environment 26 Space and airflow requirements 26 Temperature requirements 27 Power requirements 27 Electrical grounding requirements 28 Server warnings and cautions 28 Rack warnings 29 Identifying the contents of the server shipping ca...

Страница 4: ...t power supply option 71 Power input module and RPS backplane characteristics 71 Installing the redundant power supply option 71 HP Trusted Platform Module option 76 Installing the Trusted Platform Module board 76 Retaining the recovery key password 78 Enabling the Trusted Platform Module 78 Cabling 80 Cabling overview 80 Storage cabling 80 Four bay LFF non hot plug drive cabling 80 Four bay LFF h...

Страница 5: ...102 Change control and proactive notification 102 Troubleshooting 103 Troubleshooting resources 103 System battery replacement 104 Warranty and regulatory information 106 Warranty information 106 Regulatory information 106 Safety and regulatory compliance 106 Belarus Kazakhstan Russia marking 106 Turkey RoHS material content declaration 107 Ukraine RoHS material content declaration 107 Electrostat...

Страница 6: ...server serial number and the customer asset tag label The reverse side shows the default iLO account information and QR code label Use your mobile device to scan the QR code label to display the server mobile product page http www hpe com qref dl60gen9 This page contains links to server setup information spare part numbers QuickSpecs troubleshooting resources and other useful product links 3 USB 2...

Страница 7: ...th LED indicates a degraded or critical state review the system IML Integrated Management Log on page 92 or use iLO HPE iLO on page 90 to review the system health status 3 NIC status LED Solid green Link to network Flashing green 1 flash per second Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 flash per second Performin...

Страница 8: ...er board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HPE Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power supply 9 flashes For more information see Front panel LEDs and buttons on page 7 Rear panel components Item Description 1 Slot 3 PCIe3 x8 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 1 PCI...

Страница 9: ...nk 3 NIC activity LED Solid green Link to network Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Expansion Slots Riser board options Technology Bus Width Connector Width Form Fac...

Страница 10: ...aintenance switch 11 NMI header 12 Reserved 13 Reserved 14 Front I O connector 15 Fan 6 connector 16 Fan 5 connector 17 Fan 4 connector 18 Fan 3 connector 19 Fan 2 connector 20 Fan 1 connector 21 Smart Storage Battery connector 22 6 pin drive backplane power connector 23 Internal USB 3 0 connector 24 24 pin power connector 25 16 pin PS connector 26 Mini SAS connector 1 27 Mini SAS connector 2 For ...

Страница 11: ...ration can be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set ...

Страница 12: ...on prompt appears 7 Select Exit and resume system boot and press Enter The server continues the normal boot process NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a s...

Страница 13: ...gical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller The blue Locate LED is behind the release lever and is visible when illuminated IMPORTANT The Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It cannot be enabled in L...

Страница 14: ...Component identification 14 Fan locations ...

Страница 15: ...r On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to...

Страница 16: ...faceplate to the front of the rack and then slide the server out of the rack o In a server that uses quick release latch rack ears i Open the latches on both sides of the server ii If necessary use a T 25 Torx screwdriver to loosen the shipping screws iii Slide the server out of the rack 3 After performing the installation or maintenance procedure slide the server back into the rack and then press...

Страница 17: ...nt arm is not in use do the following a Connect each power cord to the server b Connect all peripheral cables to the server c Power up the server on page 15 Access the product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm The cable management arm can be right mounted or left mounted ...

Страница 18: ...ened to the rails To remove the server from a Hewlett Packard Enterprise Compaq branded Telco or a third party rack 1 Power down the server on page 15 2 Disconnect all peripheral cables from the server 3 Disconnect each power cord from the server 4 Extend the server on the rack rails until the server rail release latches engage 5 Remove the server from the rack For instructions on how to extend or...

Страница 19: ...end the server from the rack on page 15 o Remove the server from the rack on page 18 4 Open the access panel latch slide the access panel to the rear of the chassis and then remove the access panel If the access panel latch is locked use a T 15 Torx screwdriver to unlock the latch Install the access panel 1 Place the access panel on top of the server with the access panel latch open Allow the pane...

Страница 20: ...erver 3 Do one of the following o Extend the server from the rack on page 15 o Remove the server from the rack on page 18 4 Remove the access panel on page 18 5 Remove the air baffle l Install the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount o...

Страница 21: ...uching them CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removing or installing the PCI riser cage 1 Power down the server on page 15 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 15 o Rem...

Страница 22: ...Operations 22 o Secondary PCI riser cage o PCI blank ...

Страница 23: ...mary riser cage 8 Remove the primary PCI riser cage Install the PCI riser cage CAUTION To prevent damage to the server or expansion boards power down the server and disconnect all power cords before removing or installing the PCI riser cage To install the component ...

Страница 24: ...e system board and then press down the PCI riser cage 2 If installing the secondary PCI riser cage remove the PCI blank Retain the blank and screws for future use 3 Align the PCI riser board with the corresponding connectors on the system board and then press down the PCI riser cage ...

Страница 25: ... 25 4 Tighten the two screws to secure the cage 5 Install the access panel on page 19 6 Do one of the following o Slide the server into the rack o Install the server into the rack 7 Power up the server on page 15 ...

Страница 26: ... Startup and implementation services for both hardware and software HPE Education Services Help train your IT staff For more information on HPE support services see the Hewlett Packard Enterprise website http www hpe com services Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airflow requirements...

Страница 27: ...uirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated climate controlled environment The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F CAUTION To reduce the risk of damage to the equipment when installing th...

Страница 28: ...lett Packard Enterprise recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Server warnings and cautions WARNING Thi...

Страница 29: ... Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING To reduce the risk of personal injury or damage to the equipment adequately stabilize the rack before extending a component outside the rack Extend only one component at a time A rack may become unstable if more than one component is extended WARNING When installing a s...

Страница 30: ...mmends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on the bottom ...

Страница 31: ...he power cord that it blocks the power cord plug connection slide the clip backward b Connect the power cord to the server c Press the top part of the clip and then pull the clip open d Position the power cord inside the clip and then close the clip ...

Страница 32: ...ecure the power cord in the strain relief strap attached to the power input module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Bend the plug end of the power cord in the posi...

Страница 33: ... into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the rack rail hook and loo...

Страница 34: ...her boot failures For more information on these requirements see the HPE UEFI Requirements on the Hewlett Packard Enterprise website http www hpe com support Gen9UEFI To install an operating system on the server use one of the following methods Intelligent Provisioning For single server deployment updating and provisioning capabilities To install an operating system on the server with Intelligent ...

Страница 35: ... controller and boot order are set automatically 1 Press the Power On Standby button 2 During the initial boot o To modify the server configuration ROM default settings press the F9 key in the ProLiant POST screen to enter the UEFI System Utilities screen By default the System Utilities menus are in the English language o If you do not need to modify the server configuration and are ready to insta...

Страница 36: ...use electrostatic discharge Security bezel option The security bezel helps prevent unauthorized physical access to the front panel components The security bezel is only supported in servers using the quick release latch rack ears Install the security bezel and then lock it with the key provided with the kit Drive options The server supports up to four LFF hot plug or non hot plug drives The embedd...

Страница 37: ...all solid state drives o Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Installing a non hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Power down the server on pa...

Страница 38: ... to the server 10 Connect each power cord to the power source 11 Power up the server on page 15 To configure arrays see the HPE Smart Storage Administrator User Guide on the Hewlett Packard Enterprise website http www hpe com info smartstorage docs Installing a hot plug drive CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either ...

Страница 39: ...ite http www hpe com info smartstorage docs Storage controller options The server ships with an embedded Dynamic Smart Array B140i Controller This embedded controller is supported in UEFI Boot Mode only For more information about the controller and its features see the HPE Dynamic Smart Array B140i RAID Controller User Guide on the Hewlett Packard Enterprise website http www hpe com info smartstor...

Страница 40: ...AUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server malfunction or damage to the equipment do no...

Страница 41: ...ard a Connect the cache module backup power cable to the module b Install the cache module on the storage controller 8 Install the storage controller H240 and P440 cards can only be installed in slot 1 of the primary PCI riser cage 9 If you installed a cache module on the storage controller connect the cache module cable to the system board connector For cache module cabling information see FBWC c...

Страница 42: ...Battery For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs CAUTION In systems that use external data storage be sure that the server is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does ...

Страница 43: ...rom the server 3 Do one of the following o Extend the server from the rack on page 15 o Remove the server from the rack on page 18 4 Remove the access panel on page 18 5 Remove the secondary PCI riser cage Remove the PCI riser cage on page 21 6 Remove the baffle from the controller board 7 Remove the existing full height bracket on the controller board and install the low profile bracket that ship...

Страница 44: ...FF drive backplane 14 Connect the rest of the drive cables required in this drive configuration For more information see Storage cabling on page 80 15 Install the access panel on page 19 16 Install the server into the rack 17 Power up the server on page 15 CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a bla...

Страница 45: ...ite http www hpe com info qs To install the component 1 Power down the server on page 15 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 15 o Remove the server from the rack on page 18 4 Remove the access panel on page 18 5 Remove the optical drive blank Retain the...

Страница 46: ...le to the system board SATA connector and then connect the power cable to the system board power cable connector 9 Install the access panel on page 19 10 Do one of the following o Slide the server into the rack o Install the server into the rack 11 Power up the server on page 15 Redundant fan option To provide sufficient airflow to the system if a fan rotor fails the server supports redundant fans...

Страница 47: ...s condition is indicated by a flashing amber Health LED o If two fan rotors fail the operating system shuts down Installing a hot swap fan module WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them To install the component 1 Power down the server on page 15 2 Remove all power a Disconnect each power cord f...

Страница 48: ...n guard Special attention is needed when removing or installing the fan to prevent finger injury 9 Connect the fan cable to the system board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 10 Install the air baffle on page 20 11 Install the access panel on page 19 12 Do one of the following o Slide th...

Страница 49: ...uration information see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs DIMM type Intel Xeon E5 2600 v3 processors are optimized for o Single rank and dual rank PC4 2133 DDR4 2133 RDIMMs operating at up to 2133 MT s o Dual rank and quad rank PC4 2133 DDR4 2133 LRDIMMs operating at up to 2133 MT s Intel Xeon E5 2600 v4 processors are optimized for o Single ...

Страница 50: ...y type and number of installed processors Maximum memory capacity Intel Xeon E5 2600 v3 processor installed DIMM type DIMM rank Capacity GB Maximum capacity for one processor GB Maximum capacity for two processors GB RDIMM Single rank 4 32 64 RDIMM Single rank 8 64 128 RDIMM Dual rank 8 64 128 RDIMM Dual rank 16 128 256 LRDIMM Dual rank 16 128 256 RDIMM Dual rank 32 256 512 LRDIMM Quad rank 32 256...

Страница 51: ...lassifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the p...

Страница 52: ...ions To optimize server availability the server supports the following AMP modes Advanced ECC Provides up to 4 bit error correction This mode is the default option for this server Online spare memory Provides protection against failing or degraded DIMMs Certain memory is reserved as spare and automatic failover to spare memory occurs when the system detects a DIMM that is degrading This allows DIM...

Страница 53: ...and application use If correctable memory errors occur at a rate higher than a specific threshold on any of the non spare ranks the server automatically copies the memory contents of the degraded rank to the online spare rank The server then deactivates the failing rank and automatically switches over to the online spare rank Mirrored memory configuration Mirroring provides protection against unco...

Страница 54: ... configuration Each populated channel must have a spare rank A single dual rank DIMM is not a valid configuration Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines Install DIMMs in either channel 1 and channel 2 or channel 3 and channel 4 Installed DIMMs must be identical in terms of si...

Страница 55: ...r option The server supports single and dual processor operations Installing a second processor If you are installing a second Intel Xeon E5 2600 v3 processor in the processor socket 2 follow the procedure in this section Upgrading from an existing E5 2600 v3 processor to a E5 2600 v4 processor This server only supports E5 2600 v4 processors with a TDP specification of 105 W or less See the Custom...

Страница 56: ...aster speed update the system ROM before installing the processor IMPORTANT Processor socket 1 must be populated at all times or the server does not function For optimum performance Hewlett Packard Enterprise recommends Use DIMMs that match the speed of the processor installed in the server Intel Xeon E5 2600 v4 processors are optimized to work with 2400 MHz DIMMs In a multiprocessor configuration...

Страница 57: ...use CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 6 Open each of the processor locking levers in the order indicated in the following illustration and then open the processor retaining bracket ...

Страница 58: ...or retaining bracket by visually inspecting the processor installation guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED 9 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on...

Страница 59: ...then close each processor locking lever Press only in the area indicated on the processor retaining bracket 11 Remove the thermal interface protective cover from the heatsink 12 Install the heatsink a Tighten one pair of diagonally opposite screws halfway and then tighten the other pair of screws ...

Страница 60: ...ghtening the screws in the same sequence To determine which fan blanks need to be removed to install the additional fans see Fan population guidelines 1 Remove the air baffle on page 19 2 Remove the fan blanks 3 Install the additional fans included in the processor option kit ...

Страница 61: ...t features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs To install the component 1 Power down the server on page 15 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on p...

Страница 62: ... installation 62 6 Remove the PCI riser cage Retain the cage and screws for future use 7 Remove the blank from the FLexibleLOM slot of the riser cage 8 Install the component a Firmly seat the FlexibleLOM into the slot ...

Страница 63: ...he two screws to secure the assembly CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 11 Install the access panel on page 19 12 Do one of the following o Slide the server into the rack o Install the server into the rack 13 Power up the server on page 15 Full height half length r...

Страница 64: ...ct QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs To install the component 1 Power down the server on page 15 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 15 o Remove the server from the rack on page 18 4 Remove the access panel on...

Страница 65: ...the server on page 15 Expansion board options The server has both full height half length and low profile expansion slots for controller option installation For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs CAUTION To prevent damage to the server or expans...

Страница 66: ... the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 15 o Remove the server from the rack on page 18 4 Remove the access panel on page 18 5 Remove the secondary PCI riser cage Remove the PCI riser cage on page 21 6 Identify the expansion slot compatible with the new option and then remove the cover opposite that slot o S...

Страница 67: ...dware options installation 67 o Slot 3 7 Install the expansion board o Slot 1 If a secondary PCI riser cage is installed remove the secondary cage before installing the expansion board into slot 1 o Slot 2 ...

Страница 68: ...own the riser cage 9 Tighten the two screws to secure the cage IMPORTANT The server does not power up if the PCI riser cage is not seated properly 10 Install the access panel on page 19 11 Install the server into the rack 12 Power up the server on page 15 M 2 SSD enablement option To install the component 1 Power down the server on page 15 ...

Страница 69: ...lot at a 45 degree angle and then gently press it down against the M 2 SSD Enablement board b Secure the SSD module to the M 2 SSD enablement board with a screw c Repeat the process if you are installing a second SSD module 7 Install the M 2 SSD enablement board with SSD modules installed into the PCI riser cage and then connect the SATA cables to the enablement board The M 2 SSD enablement board ...

Страница 70: ... routing see M 2 SSD cabling on page 83 10 Install the access panel on page 19 11 Do one of the following o Slide the server into the rack o Install the server into the rack 12 Power up the server on page 15 Dual 8Gb microSD Enterprise Midline USB device This server supports the installation of the Dual 8Gb microSD Enterprise Midline USB device on the server internal USB connector ...

Страница 71: ...power input module are installed in the server you can install or remove a second power input module without powering down the server Power input module and RPS backplane characteristics HPE 800 W 900 W Gold AC Power Input Module 744689 B21 o This module is compatible with the AC RPS backplane 745813 B21 o The module wattage rating changes depending on whether one or two power input modules are in...

Страница 72: ...d from the power source b Disconnect each power cord from the server 5 Remove the server from the rack on page 18 6 Place the server on a sturdy level surface 7 Remove the access panel on page 18 8 If installed remove the secondary PCI riser cage Remove the PCI riser cage on page 21 9 Disconnect the non hot plug power supply cables ...

Страница 73: ...Hardware options installation 73 10 Remove the non hot plug power supply 11 Install the RPS backplane assembly in the server ...

Страница 74: ...tem board 13 Install a hot plug power input module in power supply bay 1 For the power supply bay locations see Rear panel components 14 If you intend to enable power redundancy in the server install a second power input module in power supply bay 2 a Remove the power supply blank ...

Страница 75: ...out of the rack secure the power cord in the strain relief strap attached to the power input module handle a Unwrap the strain relief strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause a crease in the sheathing b Bend the plug end of the power...

Страница 76: ...lowing guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware Hewlett Packard Enterprise service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the...

Страница 77: ... 15 o Remove the server from the rack on page 18 4 Remove the access panel on page 18 5 Remove the PCI riser cage on page 21 6 If an expansion board is installed in slot 3 remove the board before installing the TPM CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administr...

Страница 78: ...ways store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module 1 During the server startup sequence press the F9 key to access System Utilities 2 From the System Utilities screen select System Configuration BIOS Platform Configurat...

Страница 79: ...he system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the Hewlett Packard Enterprise Support Center website http www hpe com support hpesc For more information on adjusting TPM usage in BitLocker see the ...

Страница 80: ...ckard Enterprise website http www hpe com info servers CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Four bay LFF non hot plug drive cabling Four bay LFF non hot plug dri...

Страница 81: ...kplane connected to the H240 Host Bus Adapter Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF hot plug drive cabling Four bay LFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 82: ...a P440 controller in the low profile expansion slot 1 Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF drive backplane connected to a H240 adapter in the low profile expansion slot 1 Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 83: ...Cabling 83 M 2 SSD cabling Slot 2 cable routing 2 ports supported when slot 1 is unoccupied Slot 2 cable routing 1 port supported when slot 1 is occupied ...

Страница 84: ...Cabling 84 Slot 3 cable routing 2 ports supported when slot 1 is unoccupied Slot 3 cable routing 1 port supported when slot 1 is occupied ...

Страница 85: ...port supported when slot 1 is occupied FBWC cabling The FBWC solution is a separately purchased option This server only supports FBWC module installation when a Smart Array P Series controller is installed Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section ...

Страница 86: ...Cabling 86 FBWC module slot 1 cabling FBWC module slot 2 cabling ...

Страница 87: ...Cabling 87 FBWC module slot 3 cabling Smart Storage battery cabling ...

Страница 88: ... plug power supply cabling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable HPE Redundant Power Supply cabling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable 3 Reserved ...

Страница 89: ...bling 89 Optical drive cabling Item Description 1 Optical drive cable 2 Drive power cable Front I O cabling Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable ...

Страница 90: ... compatibility see the product QuickSpecs on the Hewlett Packard Enterprise website http www hpe com info qs HPE iLO The iLO 4 subsystem is a standard component of ProLiant servers that simplifies initial server setup server health monitoring power and thermal optimization and remote server administration The iLO 4 subsystem includes an intelligent microprocessor secure memory and a dedicated netw...

Страница 91: ...o Service and Support The Active Health System monitors and records changes in the server hardware and system configuration The Active Health System assists in diagnosing problems and delivering rapid resolution if server failures occur The Active Health System collects the following types of data Server model Serial number Processor model and speed Storage capacity and speed Memory capacity and s...

Страница 92: ...hem in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded events in the IML in several ways including the following From within HPE SIM From within UEFI System Utilities HPE UEFI System Utilities on page 94 From within the Embedded UEFI shell on page 96 From within operating system specific IML viewers o For Windows IML Viewer o For Linux IML Viewer ...

Страница 93: ...functionality HPE Insight Diagnostics on page 93 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the Hewlett Packard Enterprise website http www hpe com info supportos If a significant change occurs between data g...

Страница 94: ...er is booted to an operating system included on the ISO file so that the server can be updated automatically with no user interaction or updated in interactive mode For more information or to download SPP see one of the following pages on the Hewlett Packard Enterprise website Service Pack for ProLiant download page http www hpe com servers spp download Smart Update Server Firmware and Driver Upda...

Страница 95: ...en restored Default configuration settings are sufficient for typical server operations however you can modify configuration settings as needed The system prompts you for access to the UEFI System Utilities each time the system is powered up Flexible boot control This feature enables you to do the following Add Boot Options o Browse all FAT16 and FAT32 file systems o Select an X64 UEFI application...

Страница 96: ...ature can execute during the boot process Only operating systems that support Secure Boot and have an EFI boot loader signed with one of the authorized keys can boot when Secure Boot is enabled For more information about supported operating systems see the HPE UEFI System Utilities and Shell Release Notes for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website http www hpe com info...

Страница 97: ...the system board you must re enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access UEFI System Utilities 2 Select the System Configuration BIOS Platform Configuration RBSU Advanced Options Advanced System ROM Options Serial Number and then press the Enter key 3 Enter the serial number and press the Enter key The following message appears ...

Страница 98: ...th standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads Hewlett Packard Enterprise provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not available normally Spec...

Страница 99: ...pdate application in UEFI System Utilities Firmware Update application in the UEFI System Utilities on page 100 Online Flash components on page 100 Product entitlement is required to perform updates For more information see Accessing updates Access to Hewlett Packard Enterprise Support Materials on page 99 FWUPDATE utility The FWUPDATE utility enables you to upgrade the system firmware BIOS To use...

Страница 100: ...d help fwupdate b 9 Reboot the server A reboot is required after the firmware update for the updates to take effect and for hardware stability to be maintained For more information about the commands used in this procedure see the HPE UEFI Shell User Guide for HPE ProLiant Gen9 Servers on the Hewlett Packard Enterprise website http www hpe com info uefi docs Firmware Update application in the UEFI...

Страница 101: ... the first time unless any installed software or components require an older version For system software and firmware updates use one of the following sources Download the SPP Service Pack for ProLiant on page 94 from the Hewlett Packard Enterprise website http www hpe com servers spp download Download individual drivers firmware or other systems software components from the server product page in...

Страница 102: ...Hewlett Packard Enterprise website http www hpe com services consulting Our support portfolio covers services for server storage and networking hardware and software plus the leading industry standard operating systems Let us work proactively with you to prevent problems Our flexible choices of hardware and software support coverage windows and response times help resolve problems faster reduce un...

Страница 103: ... Gen9_TSG_es German http www hpe com support Gen9_TSG_de Japanese http www hpe com support Gen9_TSG_ja Simplified Chinese http www hpe com support Gen9_TSG_zh_cn The HPE ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select...

Страница 104: ...nect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 15 o Remove the server from the rack on page 18 4 Remove the access panel on page 18 5 Remove the secondary PCI riser cage Remove the PCI riser cage on page 21 6 If installed remove any expansion board installed in slot 1 7 Locate the battery o...

Страница 105: ...he battery down to secure it in place 2 Install the access panel on page 19 3 Do one of the following o Slide the server into the rack o Install the server into the rack 4 Power up the server on page 15 For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Страница 106: ...ng Warranties Regulatory information Safety and regulatory compliance For important safety environmental and regulatory information see Safety and Compliance Information for Server Storage Power Networking and Rack Products available at the Hewlett Packard Enterprise website http www hpe com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer and Local Repre...

Страница 107: ...clude YWW where Y indicates the year counting from within each new decade with 2000 as the starting point for example 238 2 for 2002 and 38 for the week of September 9 In addition 2010 is indicated by 0 2011 by 1 2012 by 2 2013 by 3 and so forth YYWW where YY indicates the year using a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content de...

Страница 108: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Страница 109: ...configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to 45 C 104 F to 113 F at sea level with an altitude derating of 1 0 C per every 125 m 1 8 F per every 410 ft above 900 m 2953 ...

Страница 110: ...71 For more information about the power supply features specifications and compatibility see the Hewlett Packard Enterprise website http www hpe com servers powersupplies CAUTION Check the system and power supply input ratings before powering up the server Hot plug power supply calculations For hot plug power supply specifications and calculators to determine electrical and heat loading for the se...

Страница 111: ...cumentation to identify the recommended software update method To download product updates go to either of the following o Hewlett Packard Enterprise Support Center Get connected with updates page http www hpe com support e updates o Software Depot website http www hpe com support softwaredepot To view and update your entitlements and to link your contracts and warranties with your profile go to t...

Страница 112: ...hat an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assistance is required you can call the Hewlett Packard Enterprise Support Cen...

Страница 113: ...rd consultez le site Web Hewlett Packard Enterprise http www hpe com support selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fas...

Страница 114: ...nzeichnet CSR Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar Wenn Sie Hilfe benötigen können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien von ...

Страница 115: ...á cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise póngase en contacto con su proveedor de servicios local Si está interesado en el programa para Norteamérica visite la página web de Hewlett Packard En...

Страница 116: ... obra do serviço Opcional Peças cujo reparo feito pelo cliente é opcional Essas peças também são projetadas para o reparo feito pelo cliente No entanto se desejar que a Hewlett Packard Enterprise as substitua pode haver ou não a cobrança de taxa adicional dependendo do tipo de serviço de garantia destinado ao produto OBSERVAÇÃO Algumas peças da Hewlett Packard Enterprise não são projetadas para o ...

Страница 117: ...Support and other resources 117 ...

Страница 118: ...Support and other resources 118 ...

Страница 119: ...atic secure submission of hardware event notifications to Hewlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support For more information and device support details go to the Insight Remote Support website http www hpe com info insightremotesuppor...

Страница 120: ...ory Protection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery BP backplane CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 DDR4 double data rate 4 DPC DIMMs per channel ...

Страница 121: ... Insight Manager HPE SSA HPE Smart Storage Administrator IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization JSON JavaScript Object Notation LFF large form factor LOM LAN on Motherboard LRDIMM load reduced dual in line memory module NMI nonmaskable interrupt ...

Страница 122: ...t Interconnect Express PDU power distribution unit POST Power On Self Test PSU power supply unit RDIMM registered dual in line memory module RDP Rapid Deployment Pack REST representational state transfer RoHS Restriction of Hazardous Substances RPS redundant power supply SAS serial attached SCSI SATA serial ATA SD Secure Digital ...

Страница 123: ...e drive STD standard DIMM voltage TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect VCA Version Control Agent VCRM Version Control Repository Manager xHCI Extensible Host Controller Interface ...

Страница 124: ...tion send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hpe com When submitting your feedback include the document title part number edition and publication date located on the front cover of the document For online help content include the product name product version help edition and publication date located on the legal notices page ...

Страница 125: ... 102 diagnostic tools 89 92 94 96 97 dimensions and weight 108 DIMM identification 51 DIMM installation guidelines 51 DIMMs installing 54 DIMMs single dual and quad rank 51 documentation feedback 123 drive cabling 43 79 drive LEDs 13 drive numbering 12 drivers 100 drives 13 drives determining status of 12 13 drives installation guidelines 37 drives installing 37 38 E electrical grounding requireme...

Страница 126: ...n requirements 52 53 memory configuring 52 53 memory online spare 53 54 microSD card slot 10 Mini SAS cabling 79 N NMI functionality 12 NMI header 12 non hot plug drives installing 37 non hot plug power supply cabling 87 notification actions 101 O online spare memory 53 54 online spare population guidelines 53 54 operating environment recommended 26 operating system crash 12 97 operating system in...

Страница 127: ...ectricity 107 storage cabling four bay drive 80 storage controller 39 79 supported operating systems 100 101 system board components 10 system configuration settings 97 98 System Erase Utility 92 system maintenance switch 11 system keeping current 98 T technical support 101 110 technology services 101 temperature requirements 27 108 TMRA recommended ambient operating temperature 27 TPM connector 1...

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