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The

HP ProLiant Gen9 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

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The

HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

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Содержание ProLiant DL120 Gen9

Страница 1: ...r the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 781878 002 March 2015 Edition 2 ...

Страница 2: ... liable for technical or editorial errors or omissions contained herein Linux is the registered trademark of Linus Torvalds in the U S and other countries Microsoft Windows and Windows Server are U S registered trademarks of the Microsoft group of companies microSD is a trademark or a registered trademark of SD 3C in the United States other countries or both Red Hat is a registered trademark of Re...

Страница 3: ...t arm 18 Remove the server from the rack 19 Remove the security bezel optional 19 Remove the access panel 20 Install the access panel 21 Remove the air baffle 21 Install the air baffle 22 Remove the PCI riser cage 23 Install the PCI riser cage 25 Setup 27 Optional services 27 Optimum environment 27 Space and airflow requirements 27 Temperature requirements 28 Power requirements 29 Electrical groun...

Страница 4: ...lling a DIMM 59 FlexibleLOM option 59 PCIe x8 Full height riser option 62 Expansion board options 64 M 2 SSD enablement option 67 Redundant power supply option 69 GPU enablement option 71 HP Trusted Platform Module option 74 Installing the Trusted Platform Module board 74 Retaining the recovery key password 76 Enabling the Trusted Platform Module 76 Cabling 78 Cabling overview 78 Storage cabling 7...

Страница 5: ...ent 101 Access to HP Support Materials 101 Updating firmware or System ROM 102 Drivers 103 Software and firmware 104 Operating System Version Support 104 Version control 104 HP operating systems and virtualization software support for ProLiant servers 105 HP Technology Service Portfolio 105 Change control and proactive notification 105 Troubleshooting 106 Troubleshooting resources 106 System batte...

Страница 6: ...Contents 6 Support and other resources 114 Before you contact HP 114 HP contact information 114 Customer Self Repair 114 Acronyms and abbreviations 122 Documentation feedback 127 Index 128 ...

Страница 7: ...nd QR code linking to product documentation resources The serial number iLO information is also printed on labels attached to the chassis Eight SFF drive model Item Description 1 SFF drives 2 Optical drive optional 3 Serial label pull tab 4 USB 2 0 connector The serial number iLO information pull tab is double sided The top side shows the server serial number and the customer asset tag label The r...

Страница 8: ...en Link to network Flashing green 1 Hz cycle per sec Network active Off No network activity 4 Power On Standby button and system power LED Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fau...

Страница 9: ...r sec iLO manual reboot sequence in progress Off Deactivated When all four LEDs described in this table flash simultaneously a power fault has occurred For more information see Power fault LEDs Front panel LED power fault codes on page 9 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Facility power is not present power c...

Страница 10: ...mponents Item Description 1 Slot 3 PCIe3 x8 8 4 1 2 Slot 2 PCIe3 x8 8 4 1 3 Slot 1 PCIe3 x16 16 8 4 1 4 Non hot plug power supply 5 Power supply blank bay 2 of optional redundant power supply module 6 Hot plug power supply bay 1 of optional redundant power supply module 7 NIC connector 2 8 NIC connector 1 iLO connector 9 Video connector 10 USB 3 0 connectors Slot 3 supports PCIe x16 16 8 4 1 if th...

Страница 11: ...rk Flashing green Network active Off No network activity 4 Power supply LED Solid green Normal Off One or more of the following conditions exists Power is unavailable Power supply failed Power supply is in standby mode Power supply error PCIe riser board slot definitions Expansion Slots Riser board options Technology Bus Width Connector Width Form Factor Notes 1 PCIe riser PCIe 3 0 x16 x16 Low pro...

Страница 12: ...3 9 System maintenance switch 10 NMI header 11 Front I O connector 12 Fan connector 5 13 Fan connector 4 14 Fan connector 3 15 Fan connector 2 16 Fan connector 1 17 HP Smart Storage Battery connector 18 6 pin drive backplane power connector 19 Internal USB 3 0 20 24 pin power connector 21 16 pin RPS connector 22 Mini SAS connector 1 23 Mini SAS connector 2 For more information on the riser board s...

Страница 13: ...n be changed On System configuration is locked S3 Off Reserved S4 Off Reserved S5 Off Off Power on password is enabled On Power on password is disabled S6 Off Off No function On ROM reads system configuration as invalid S7 Off Off Set default boot mode to UEFI On Set default boot mode to legacy S8 Reserved S9 Reserved S10 Reserved S11 Reserved S12 Reserved To access the redundant ROM set S1 S5 and...

Страница 14: ... failures of operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to restart the system Resetting the system erases any information which could support problem analysis but the NMI feature preserves that information by performing a memory dump before a system reset To force the system to invoke the NMI handler and genera...

Страница 15: ...cal drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Off The drive is not configured by a RAID controller IMPORTANT The HP Dynamic Smart Array B140i Controller is only available in UEFI Boot Mode It canno...

Страница 16: ...Component identification 16 Fan locations ...

Страница 17: ...ided to the system To power down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without...

Страница 18: ...s i Open the latches on both sides of the server ii If necessary use a T 25 Torx screwdriver to loosen the shipping screws iii Slide the server out of the rack 2 After performing the installation or maintenance procedure slide the server back into the rack and then press the server firmly into the rack to secure it in place 3 Do one of the following o In a server that uses thumbscrew rack ears tig...

Страница 19: ...n the server if the server is installed higher than chest level Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails To remove the server from an HP Compaq branded Telco or a third party rack 1 Power down the server on page 17 2 Disconnect all peripheral cables from the server 3 Disconnect each power cord from the server 4 Ext...

Страница 20: ...per grounding can cause electrostatic discharge CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the ser...

Страница 21: ...ch screw Remove the air baffle CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 17 2 If you are performing a non hot plug procedure remove all power a Disconnect each po...

Страница 22: ... slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To install the component 1 Install the air baffle 2 Install the access panel on page 21 3 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 ...

Страница 23: ...ect all power cords before removing or installing the PCI riser cage 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 19 4 Remove the access panel on page 20 5 Disconnect all cables conn...

Страница 24: ...Operations 24 o PCI blank 7 Remove any expansion boards installed in the primary riser cage ...

Страница 25: ...vent damage to the server or expansion boards power down the server and disconnect all power cords before removing or installing the PCI riser cage To install the component 1 Align the PCI riser board with the corresponding connectors on the system board and then press down the PCI riser cage ...

Страница 26: ...d with the corresponding connectors on the system board and then press down the PCI riser cage 4 Tighten the two screws to secure the cage 5 Install the access panel on page 21 6 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 7 Power up the server on page 17 ...

Страница 27: ...e Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on HP C...

Страница 28: ...front and rear doors that provide 64 open area for ventilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to ...

Страница 29: ... current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server For more information on the hot plug power supply and calculators to determine server power consumption in various system configurations see the HP Power Advisor website http www hp com go hppoweradvisor Electrical grounding requirements The server must be grounded properly...

Страница 30: ...s the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage Rack warnings WARNING To reduce the risk of personal injury or damag...

Страница 31: ... the option documentation For server specific information see Hardware options installation on page 38 Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions com website http www ra...

Страница 32: ...formation on identifying connectors see Rear panel components on page 10 WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into RJ 45 connectors For a server using a non hot plug power supply 3 To prevent the accidental disconnection of the power cord when sliding the server into and from the rack secure the power co...

Страница 33: ...l power cord disconnection when sliding the server in and out of the rack secure the power cord in the hook and loop strap attached to the power input module handle a Unwrap the hook and loop strap from the power input module handle CAUTION Avoid tight bend radii to prevent damaging the internal wires of a power cord or a server cable Never bend power cords and server cables tight enough to cause ...

Страница 34: ...r rear panel IMPORTANT When using cable management arm components be sure to leave enough slack in each of the cables to prevent damage to the cables when the server is extended from the rack 6 Use the hook and loop strap included in the server shipping carton to secure the power cords and the other rear panel cables to the rack rail For detailed instructions see Installing the rack rail hook and ...

Страница 35: ...mmends installing it on the left rack rail for better cable management To install the rack rail hook and loop strap 1 Install the server into the rack Installing the server into the rack on page 31 2 Install the rack rail hook and loop strap a Hold the rear panel cables against the rack rail and then wrap the strap around the rack rail CAUTION To prevent thermal or mechanical obstruction on full l...

Страница 36: ...w hp com go supportos To install an operating system on the server use one of the following methods Intelligent Provisioning iLO contains Intelligent Provisioning for embedded deployment updating and provisioning capabilities Intelligent Provisioning can configure the server and install an operating system To install an operating system on the server with Intelligent Provisioning local or remote a...

Страница 37: ...Setup 37 Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register hp com ...

Страница 38: ...cal components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Security bezel option The security bezel is only supported in servers using the quick release latch rack ears Install the security bezel and then lock it with the key provided with the kit Drive options The server supports up to four LFF hot plug or non hot plu...

Страница 39: ...o the same drive array must meet the following criteria o They must be either all SAS or all SATA o They must be either all hard drives or all solid state drives o For the most efficient use of drive space the drives must have approximately the same capacity Each configuration utility treats every physical drive in an array as if it has the same capacity as the smallest drive in the array Any exce...

Страница 40: ...t operate the server unless all bays are populated with either a component or a blank 8 If removed install the security bezel Security bezel option on page 38 9 Connect each power cord to the server 10 Connect each power cord to the power source 11 Power up the server on page 17 To configure arrays see the HP Smart Storage Administrator User Guide on the HP website http www hp com go smartstorage ...

Страница 41: ...r a component or a blank To install the component 1 If installed remove the security bezel Remove the security bezel optional on page 19 2 Remove the drive blank 3 Prepare the drive 4 Install the drive 5 Determine the status of the drive from the drive LED definitions Hot plug drive LED definitions on page 14 6 If removed install the security bezel Security bezel option on page 38 ...

Страница 42: ...s powered on this process might take approximately 2 hours If a system power failure occurs a fully charged battery pack provides power for up to 150 seconds During that interval the controller transfers the cached data from DDR memory to flash memory where the data remains indefinitely or until a controller retrieves the data The data protection and the time limit also apply if a power outage occ...

Страница 43: ...k on page 19 4 Remove the access panel on page 20 5 Remove the secondary PCI riser cage Remove the PCI riser cage on page 23 CAUTION When connecting or disconnecting the cache module cable the connectors on the cache module and cable are susceptible to damage Avoid excessive force and use caution to avoid damage to these connectors 6 If you intend to use an FBWC module install the module on the st...

Страница 44: ...tall the server into the rack Installing the server into the rack on page 31 14 Power up the server on page 17 15 If you are planning to install new drives install them now Drive options on page 38 For more information about the integrated storage controller and its features select the relevant user documentation on the HP website http www hp com go smartstorage docs To configure arrays see the HP...

Страница 45: ...ng o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 8 Power up the server on page 17 Drive cable options Use these drive cable options to install an HP Host Bus Adapter or an HP Smart Array Controller board option For more information about product features specifications options configurations and compatibility see the product Quic...

Страница 46: ...m the system board and the drive backplane 8 If you intend to use a cache module and a HP Smart Storage Battery install these options now Controller options on page 42 9 Install the storage controller Expansion board options on page 64 H240 and P440 boards can only be installed in slot 1 10 Connect the common end of the Mini SAS cable to the controller option 11 Install the secondary PCI riser cag...

Страница 47: ...Hardware options installation 47 o H240 Host Bus Adapter to the 8 SFF drive backplane o P440 Smart Array Controller to the 4 LFF drive backplane ...

Страница 48: ...are populated with either a component or a blank 17 Install the drives Drive options on page 38 Optical drive option For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs To install the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the...

Страница 49: ...Hardware options installation 49 o Four bay LFF configuration o Eight bay SFF configuration 6 Install the optical drive into the bay ...

Страница 50: ... in the optical drive be sure to secure the drive with the screw 7 Connect the optical drive cable to the optical drive 8 Route the optical drive cable through the cable clip and connect the cable to the system board SATA connector and then connect the power cable to the system board power cable connector ...

Страница 51: ...guration 9 Install the access panel on page 21 10 Install the server into the rack Installing the server into the rack on page 31 11 Power up the server on page 17 Redundant fan option To provide sufficient airflow to the system if a fan rotor fails the server supports redundant fans ...

Страница 52: ...n rotor fails the system continues to operate without redundancy This condition is indicated by a flashing amber Health LED o If two fan rotors fail the system shuts down o The minimum fan requirement to make this server bootable is three fans Installing a hot swap fan module WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool...

Страница 53: ... the additional fans see Fan population guidelines 7 Remove the fan blank 8 Install the fan CAUTION The fan does not have a fan guard Special attention is needed when removing or installing the fan to prevent finger injury 9 Connect the fan cable to the system board CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a componen...

Страница 54: ... to as DIMMs when the information applies to all types When specified as LRDIMM or RDIMM the information applies to that type only All memory installed in the server must be of the same type The server supports the following DIMM speeds Single rank and dual rank PC4 2133 DDR4 2133 RDIMMs operating at up to 2133 MT s Dual rank and quad rank PC4 2133 DDR4 2133 LRDIMMs operating at up to 2133 MT s De...

Страница 55: ...ngle dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the s...

Страница 56: ...igurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs Memory configurations To optimize server availability the server supports the following AMP modes Advanced ECC Provides up to 4 bit error correction and enhanced performance over Lockstep mode This mode is the default option for this server Online spare memory Provides protection against failing or degr...

Страница 57: ... possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure Using HP Advanced Memory Error Detection technology the server provides notification when a DIMM is degrading and has a higher probability of uncorrectable memory error Online Spare memory configuration Online spare memory provides protection against degraded DIMMs by reducing the likeliho...

Страница 58: ...tion guidelines For Advanced ECC mode configurations observe the following guidelines Observe the general DIMM slot population guidelines DIMMs may be installed individually Online spare population guidelines For Online Spare memory mode configurations observe the following guidelines Observe the general DIMM slot population guidelines Each channel must have a valid online spare configuration Each...

Страница 59: ... panel on page 21 8 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 9 Power up the server on page 17 After installing the DIMMs to configure memory protection mode use RBSU FlexibleLOM option For more information about product features specifications options configurations and compatibility see the product Q...

Страница 60: ...he rack on page 19 4 Remove the access panel on page 20 5 If necessary disconnect any internal cables connected to the system board 6 Remove the PCI riser cage Retain the cage and screws for future use 7 Remove the blank from the FLexibleLOM slot of the riser cage 8 Install the component a Firmly seat the FlexibleLOM into the slot ...

Страница 61: ...o screws to secure the assembly CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 11 Install the access panel on page 21 12 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 13 Power up the s...

Страница 62: ...tions configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs To install the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 19 4 R...

Страница 63: ...ptions installation 63 6 Remove the slot cover from the riser cage 7 Install the expansion board 8 Align the PCI riser board with the corresponding connector on the system board and then press down the riser cage ...

Страница 64: ...ards power down the server and disconnect all power cords before removing or installing the PCI riser cage CAUTION To prevent improper cooling and thermal damage do not operate the server unless all expansion slots have either an expansion slot cover or an expansion board installed To install the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the ...

Страница 65: ...Hardware options installation 65 o Slot 1 If a secondary PCI riser cage is installed remove the secondary cage before removing the primary riser blank o Slot 2 o Slot 3 7 Install the expansion board ...

Страница 66: ...Hardware options installation 66 o Slot 1 If a secondary PCI riser cage is installed remove the secondary cage before installing the expansion board into slot 1 o Slot 2 o Slot 3 ...

Страница 67: ...he component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 19 4 Remove the access panel on page 20 5 Remove the PCI riser cage on page 23 6 Install the SSD module on the M 2 SSD enabl...

Страница 68: ... M 2 enablement boards while the images below represent the dual module M 2 SSD enablement board 7 Install the M 2 SSD enablement board with SSD modules installed into the PCI riser cage and then connect the SATA cables to the enablement board The M 2 SSD enablement board can only be installed in slot 2 and 3 The M 2 SSD enablement board must be installed with the separately purchased M 2 SSD SATA...

Страница 69: ...iency and enable power redundancy Power redundancy requires the installation of two power input modules This module is not part of the RPS backplane option kit When this RPS backplane and a single power input module are installed in the server you can install or remove a second power input module without powering down the server To install the component 1 Power down the server on page 17 2 Remove ...

Страница 70: ...components specifically associated with the removed power supply 8 Install the RPS backplane a Install the RPS backplane into the server b Connect the RPS backplane cables to the system board For information on cable routing see HP Power supply cabling on page 87 9 Install a hot plug power input module into the power supply bay 1 For more information on power supply bay locations see Rear panel co...

Страница 71: ...ated with either a component or a blank 13 Install the access panel on page 21 14 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 15 Power up the server on page 17 GPU enablement option CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expans...

Страница 72: ...ord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 19 4 Remove the access panel on page 20 5 Remove the air baffle 6 Remove the PCI blank or PCI cage if installed Retain the blank and screws for future use ...

Страница 73: ...board with the corresponding connector on the system board and then press down the riser cage 10 Tighten the two screws to secure the cage 11 Route the power cable through the cable clips and then connect the power cable to the GPU For GPU cabling information see GPU cabling on page 90 The GPU can only be supported by the 900 W power supply ...

Страница 74: ...e to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enabl...

Страница 75: ...er cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 19 4 Remove the access panel on page 20 5 Remove the secondary PCI riser cage Remove the PCI riser cage on page 23 6 If an expansion board is installed in slot 1 remove the board before installing the TPM CAUTION...

Страница 76: ...word is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the server Do not save the recovery key password on the encrypted ha...

Страница 77: ... BitLocker or measured boot CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices...

Страница 78: ...ebsite http www hp com products servers platforms CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Storage cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section Four bay LFF non hot plug drive cabling Four bay LFF non hot plug drive ba...

Страница 79: ...kplane connected to the H240 host bus adapter Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF hot plug drive cabling Four bay LFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 80: ...o a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable Four bay LFF drive backplane connected to an H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 81: ...bay SFF drive backplane connected to the system board Item Description 1 Drive power cable 2 Mini SAS cable Eight bay SFF drive backplane connected to a P440 controller in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable ...

Страница 82: ...SFF drive backplane connected to an H240 adapter in the low profile expansion slot Item Description 1 Drive power cable 2 Mini SAS cable M 2 SSD SATA cabling Slot 2 cable routing 2 ports supported when slot 1 is unoccupied ...

Страница 83: ...Cabling 83 Slot 2 cable routing 1 port supported when slot 1 is occupied Slot 3 cable routing 2 ports supported when slot 1 is unoccupied ...

Страница 84: ...Cabling 84 Slot 3 cable routing 1 port supported when slot 1 is occupied Slot 2 cable routing with FlexibleLOM riser 2 ports supported when slot 1 is unoccupied ...

Страница 85: ...ort supported when slot 1 is occupied FBWC cabling Depending on the controller option installed the actual storage controller connectors might look different from what is shown in this section FBWC module cabling for storage controller installed in PCIe slot 1 ...

Страница 86: ...Cabling 86 FBWC module cabling for storage controller installed in PCIe slot 2 FBWC module cabling for storage controller installed in PCIe slot 3 ...

Страница 87: ...Cabling 87 HP Smart Storage battery cabling HP Power supply cabling HP 550 W Power Supply cabling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable ...

Страница 88: ...abling Item Description 1 16 pin power supply sideband signal cable 2 24 pin power supply cable 3 10 pin RPS cable for GPU Optical drive cabling Four bay LFF configuration Item Description 1 Drive power cable 2 Optical drive cable ...

Страница 89: ...ay SFF configuration Item Description 1 Drive power cable 2 Optical drive cable Front I O cabling Four bay LFF configuration Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable ...

Страница 90: ...Cabling 90 Eight bay SFF configuration Item Description 1 Front I O cable 2 USB 2 0 connector cable 3 Ambient temperature sensor cable GPU cabling ...

Страница 91: ...r on page 100 Online and Offline FWUPDATE utility on page 102 Offline Product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP website http www hp com go qs HP iLO The iLO 4 subsystem is a standard component of HP ProLiant servers that simplifies initial server setup server health monitoring power an...

Страница 92: ...ement tool For more information about iLO 4 features see the iLO 4 documentation on the HP website http www hp com go ilo docs The HP iLO 4 hardware and firmware features and functionality such as NAND size and embedded user partition vary depending on the server model For a complete list of supported features and functionality see the HP iLO 4 QuickSpecs on the HP website http h18000 www1 hp com ...

Страница 93: ...uide on the HP website http www hp com go ilo docs HP Intelligent Provisioning User Guide on the HP website http www hp com go intelligentprovisioning docs HP RESTful API support for HP iLO HP iLO 4 firmware version 2 00 and later includes the HP RESTful API The HP RESTful API is a management interface that server management tools can use to perform configuration inventory and monitoring of an HP ...

Страница 94: ...nline For more information see HP Insight Remote Support Release Notes on the HP website http www hp com go insightremotesupport docs HP Insight Online direct connect When you use the embedded Remote Support functionality with HP ProLiant Gen8 and later server models and HP BladeSystem c Class enclosures you can register a server or rack to communicate directly to HP Insight Online without the nee...

Страница 95: ...tics Online Edition is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility see the HP website http www hp com servers diags HP Insight Diagnostics Online Edition is also available i...

Страница 96: ...ting Toolkit see the HP website http www hp com go ProLiant STK HP Service Pack for ProLiant SPP is a comprehensive systems software drivers and firmware solution delivered as a single package with major server releases This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 and later servers SPP can be used in an online mode o...

Страница 97: ...ell For on screen help press F1 Using HP UEFI System Utilities To use the System Utilities use the following keys Action Key Access System Utilities F9 during server POST Navigate menus Up and Down arrows Select items Enter Save selections F10 Access Help for a highlighted configuration option F1 Scan the QR code on the screen to access online help for the UEFI System Utilities and UEFI Shell Defa...

Страница 98: ...essary and then save the configuration as the custom default configuration When the system loads the default settings it uses the custom default settings instead of the factory defaults Secure Boot configuration Secure Boot is integrated in the UEFI specification on which the HP implementation of UEFI is based Secure Boot is completely implemented in the BIOS and does not require special hardware ...

Страница 99: ...rt configuring the UEFI BIOS settings using the HP RESTful API a management interface that server management tools can use to perform configuration inventory and monitoring of an HP ProLiant server A REST client uses HTTPS operations to configure supported server settings such as UEFI BIOS settings For more information about the HP RESTful API and the HP RESTful Interface Tool see the HP website h...

Страница 100: ...resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang You can disable ASR from the System Management Homepage or through UEFI System Utilities USB support HP servers support both USB 2 0 ports and USB 3 0 ports Both types of ports support installing al...

Страница 101: ...HP provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through USB options in UEFI System Utilities Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a single ROM that act...

Страница 102: ...t the boot device for a specific boot and does not modify the boot order configuration settings 4 Insert the USB key into an available USB port 5 Boot the system The FWUPDATE utility checks the system and provides a choice if more than one exists of available firmware revisions To download the flash components see the HP website http www hp com go hpsc For more information about the One Time Boot ...

Страница 103: ...LO virtual media 3 Attach the media to the server 4 During POST press F9 to enter System Utilities 5 Select Embedded Applications Firmware Update System ROM Select Firmware File 6 Select the device containing the flash file 7 Select the flash file This step may take a few moments to complete 8 Select Start firmware update and allow the process to complete 9 Reboot the server A reboot is required a...

Страница 104: ...o spp Download individual drivers firmware or other systems software components from the server product page in the HP Support Center http www hp com go hpsc Operating System Version Support For information about specific versions of a supported operating system refer to the operating system support matrix http www hp com go supportos Version control The VCRM and VCA are web enabled Insight Manage...

Страница 105: ...s consulting Our support portfolio covers services for HP server storage and networking hardware and software plus the leading industry standard operating systems Let us work proactively with you to prevent problems Our flexible choices of hardware and software support coverage windows and response times help resolve problems faster reduce unplanned outages and free your staff for more important t...

Страница 106: ...ort Gen9_TSG_es German http www hp com support Gen9_TSG_de Japanese http www hp com support Gen9_TSG_ja Simplified Chinese http www hp com support Gen9_TSG_zh_cn The HP ProLiant Gen9 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Страница 107: ...e spare designated for this product To remove the component 1 Power down the server on page 17 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following o Extend the server from the rack on page 17 o Remove the server from the rack on page 19 4 Remove the access panel on page 20 5 Remove the secondary PCI riser cage...

Страница 108: ... the component 1 Insert the battery with the side facing up underneath the outer lip of the socket and then press the battery down to secure it in place 2 Install the access panel on page 21 3 Do one of the following o Slide the server into the rack o Install the server into the rack Installing the server into the rack on page 31 4 Power up the server on page 17 For more information about battery ...

Страница 109: ... HP website http www hp com support Safety Compliance EnterpriseProducts Belarus Kazakhstan Russia marking Manufacturer Hewlett Packard Company Address 3000 Hanover Street Palo Alto California 94304 U S Local representative information Russian HP Russia HP Belarus HP Kazakhstan Local representative information Kazakh Manufacturing date The manufacturing date is defined by the serial number HP seri...

Страница 110: ...ere YY indicates the year using a base year of 2000 For example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Pro...

Страница 111: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Страница 112: ...he upper limit and rate of change might be limited by the type and number of options installed For certain approved hardware configurations the supported system inlet temperature range is extended 5 C to 10 C 41 F to 50 F and 35 C to 40 C 95 F to 104 F at sea level with an altitude derating of 1 0 C per every 175 m 1 8 F per every 574 ft above 900 m 2953 ft to a maximum of 3048 m 10 000 ft 40 C to...

Страница 113: ...9 B21 wattage rating changes depending on whether one or two power input modules is installed in the server Single power input module installed non redundant 900 W Two power input modules installed redundant 800 W For more information about the power supply features specifications and compatibility see the HP website http www hp com go proliant powersupply CAUTION Check the system and power supply...

Страница 114: ...cation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or moni...

Страница 115: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Страница 116: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Страница 117: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Страница 118: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Страница 119: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Страница 120: ...Support and other resources 120 ...

Страница 121: ...Support and other resources 121 ...

Страница 122: ...dvanced Memory Protection API application program interface ASHRAE American Society of Heating Refrigerating and Air Conditioning Engineers ASR Automatic Server Recovery BP backplane CAS column address strobe CSA Canadian Standards Association CSR Customer Self Repair DDR3 double data rate 3 DDR4 double data rate 4 ...

Страница 123: ... SIM HP Systems Insight Manager HP SSA HP Smart Storage Administrator HP SUM HP Smart Update Manager IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ISO International Organization for Standardization JSON JavaScript Object Notation LFF large form factor LOM Lights Out Management ...

Страница 124: ...oard Administrator ODD Optical Disk Drive PCIe Peripheral Component Interconnect Express PDU power distribution unit POST Power On Self Test PSU power supply unit RDIMM registered dual in line memory module RDP Rapid Deployment Pack REST representational state transfer RoHS Restriction of Hazardous Substances RPS redundant power supply ...

Страница 125: ...rm factor SIM Systems Insight Manager SPP HP Service Pack for ProLiant SSD solid state drive STD standard DIMM voltage TMRA recommended ambient operating temperature TPM Trusted Platform Module UEFI Unified Extensible Firmware Interface UID unit identification USB universal serial bus VC Virtual Connect ...

Страница 126: ...Acronyms and abbreviations 126 VCA Version Control Agent VCRM Version Control Repository Manager xHCI Extensible Host Controller Interface ...

Страница 127: ...documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Страница 128: ...r self repair CSR 114 D default settings 57 diagnosing problems 106 diagnostic tools 91 95 99 100 dimensions and weight 112 DIMM identification 56 DIMM installation guidelines 55 56 DIMM slot locations 13 DIMMs installing 59 DIMMs single dual and quad rank 55 direct connect 94 documentation feedback 127 drive cabling 45 78 drivers 103 drives installation guidelines 39 drives installing 39 E electr...

Страница 129: ...ovisioning 91 94 95 97 L LEDs NIC 10 LEDs power fault 9 LEDs rear panel 10 legacy USB support 100 M M 2 SSD cabling 67 82 M 2 SSD enablement option 67 maintenance guidelines 101 mechanical specifications 112 memory configurations 57 memory dump 14 memory options 54 memory subsystem architecture 55 memory Advanced ECC 57 memory configuring 57 memory online spare 57 Mini SAS cabling 78 N NIC connect...

Страница 130: ...ver warnings and cautions 29 30 Service Packs 96 site requirements 28 Smart Update Manager 91 96 space and airflow requirements 27 specifications environmental 112 specifications power supply 113 specifications server 112 SPP 95 96 static electricity 111 storage controller 13 42 78 supported operating systems 104 105 system configuration settings 13 101 System Erase Utility 95 system maintenance s...

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