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Troubleshooting and support

The following sections are included in this appendix:

●

Troubleshooting

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Contacting customer support

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Labels

Troubleshooting

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.

NOTE:

Use only the AC adapter provided with the computer or one approved by HP for this

computer.

●

If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:

●

The computer may be in the Suspend state or in Hibernation. To exit Suspend or Hibernation,
briefly press the power button. Suspend and Hibernation are energy-saving features that turn off
the display. Suspend and Hibernation can be initiated by the system while the computer is on
but is not in use, or when the computer has reached a low battery level. To change these and
other power settings, right-click the

Battery

icon in the notification area, at the far right of the

taskbar, and then click

Preferences

.

●

The computer may not be set to display the image on the computer screen. To transfer the
image to the computer screen, press

fn

+

f4

. On most models, when an optional external display,

such as a monitor, is connected to the computer, the image can be displayed on the computer
screen or the external display, or on both devices simultaneously. When you press

fn

+

f4

Troubleshooting

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Содержание ProBook 4435s

Страница 1: ...HP Notebook User Guide ...

Страница 2: ...2011 Document Part Number 656968 001 Product notice This guide describes features that are common to most models Some features may not be available on your computer To obtain the latest information in this guide go to the HP Web site at http www hp com support Software terms By installing copying downloading or otherwise using any software product preinstalled on this computer you agree to be boun...

Страница 3: ...other hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for ...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...17 Identifying wireless and network status icons 17 Creating a wireless connection 17 Turning wireless devices on and off 17 Using the wireless button 17 Using the operating system controls 17 Using a WLAN 18 Connecting to an existing WLAN 18 Setting up a new WLAN 18 Protecting your WLAN 19 Roaming to another network 19 Using Bluetooth wireless devices select models only 20 Connecting to a wired n...

Страница 6: ... reader select models only 28 Locating the fingerprint reader 28 Enabling fingerprint authentication during logon 28 Enrolling your fingerprint 28 Using the TouchPad 29 Turning the TouchPad off and on 29 Navigating 29 Selecting 29 Using TouchPad gestures 30 Scrolling 31 Pinching Zooming 31 Rotating 31 Flicking 32 Setting pointing device preferences 32 5 Multimedia 33 Using the audio features 33 Ad...

Страница 7: ...lving a low battery level when a charged battery is available 45 Resolving a low battery level when no power source is available 45 Resolving a low battery level when the computer cannot exit Hibernation 45 Conserving battery power 45 Storing a battery 45 Disposing of a used battery 46 Replacing the battery 46 Using external AC power 46 Testing an AC adapter 47 7 Drives 48 Handling drives 48 Repla...

Страница 8: ...cable 70 11 Backup and Recovery 71 Performing a system recovery 72 Backing up your information 73 12 Computer Setup BIOS and Advanced System Diagnostics 74 Starting Computer Setup 74 Using Computer Setup 74 Navigating and selecting in Computer Setup 74 Restoring factory settings in Computer Setup 75 Updating the BIOS 75 Determining the BIOS version 76 Downloading a BIOS update 76 Using Advanced Sy...

Страница 9: ...ng 85 The optical disc tray does not open for removal of a CD or DVD 85 The computer does not detect the optical drive 86 A disc does not play 86 A movie is not visible on an external display 86 The process of burning a disc does not begin or it stops before completion 87 Contacting customer support 87 Labels 88 Appendix B Cleaning your computer 89 Cleaning products 89 Cleaning procedures 90 Clean...

Страница 10: ...x ...

Страница 11: ...mputer Select Computer More Applications The list of preinstalled software is displayed NOTE For details about using the software included with the computer select Computer Help You can also refer to the software manufacturer s instructions which may be provided with the software or on the manufacturer s Web site Update programs and drivers Update your programs and drivers with the latest versions...

Страница 12: ...http www hp com support Support information Ordering parts and finding additional help Software driver and BIOS updates Accessories available for the device Limited Warranty To access the warranty Double click the HP Documents icon located on the desktop or Go to http www hp com go orderdocuments Warranty information You can find the expressly provided HP Limited Warranty applicable to your produc...

Страница 13: ...2 Getting to know your computer The following sections are included in this chapter Top Front Right Left Display Bottom 3 ...

Страница 14: ...n and off 2 TouchPad zone Moves the pointer and selects or activates items on the screen 3 Left TouchPad button Functions like the left button on an external mouse 4 Right TouchPad button Functions like the right button on an external mouse 4 Chapter 2 Getting to know your computer ...

Страница 15: ...puter is in the Suspend state Off The computer is off or in Hibernation 4 QuickWeb light On The computer is on Blinking The Web browser is loading Off The computer is off in the Suspend state or in Hibernation 5 Wireless light White An integrated wireless device such as a wireless local area network WLAN device and or a Bluetooth device is on Amber All wireless devices are off Top 5 ...

Страница 16: ...on briefly to exit Suspend When the computer is in Hibernation press the button briefly to exit Hibernation If the computer has stopped responding and operating system shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings 1 Select Computer Control Center 2 In the left pane click System and then cl...

Страница 17: ...cond browser window When the computer is off in the Suspend state or in Hibernation the button does not perform any action or function 3 Wireless button Turns the wireless feature on or off but does not establish a wireless connection unless it is already configured 4 Fingerprint reader select models only Allows a fingerprint logon to the operating system instead of a password logon Top 7 ...

Страница 18: ...off is reinstated when the computer is turned back on 3 fn key Executes frequently used system functions when pressed in combination with a function key or the num lk key 4 Operating system logo key Displays the operating system menu 5 Embedded numeric keypad select models only When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function ...

Страница 19: ...t is active when the computer is turned off remains on when the computer is turned back on 3 Integrated numeric keypad select models only When the num lk has been enabled it can be used like an external numeric keypad 4 fn key Executes frequently used system functions when pressed in combination with a function key 5 Operating system logo key Displays the operating system menu 6 Operating system a...

Страница 20: ...one jack Produces sound when connected to optional powered stereo speakers headphones earbuds a headset or television audio WARNING To reduce the risk of personal injury adjust the volume before putting on headphones earbuds or a headset For additional safety information refer to the Regulatory Safety and Environmental Notices NOTE When a device is connected to the jack the computer speakers are d...

Страница 21: ...11 modem jack select models only Connects a modem cable 3 Optical drive select models only Reads and writes select models only to an optical disc 4 Optical drive light Lights when the optical drive is active 5 Optical drive eject button Releases the optical drive disc tray Right 11 ...

Страница 22: ...ry reaches a critical battery level the battery light begins blinking rapidly Off The battery is fully charged 3 Power connector Connects an AC adapter 4 Vent Enables airflow to cool internal components NOTE The computer fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 5 External monitor p...

Страница 23: ...Component Description 9 USB 3 0 port Connects an optional USB device NOTE Some models may show a slightly different icon 10 USB 2 0 port Connects an optional USB device Left 13 ...

Страница 24: ...s WLAN 4 Internal microphone s 1 or 2 depending on model Record sound 5 Webcam light select models only On The webcam is in use 6 Webcam select models only Records video and captures still photographs The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices refer t...

Страница 25: ...cycle on and off during routine operation 4 Hard drive bay and wireless and memory module compartments Holds the hard drive and also contains the wireless LAN module slot and the memory module slot CAUTION To prevent an unresponsive system replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your co...

Страница 26: ...ort one or both of the following types of Internet access Wireless For mobile Internet access you can use a wireless connection Refer to Connecting to an existing WLAN on page 18 or Setting up a new WLAN on page 18 Wired You can access the Internet by connecting to a wired network For information on connecting to a wired network refer to Connecting to a wired network on page 20 NOTE Internet hardw...

Страница 27: ...tes that wired and wireless networks are not connected Creating a wireless connection Your computer may be equipped with one or more of the following wireless devices Wireless local area network WLAN device Bluetooth device Turning wireless devices on and off Using the wireless button Use the wireless button to turn both the wireless network controller and the Bluetooth controller off or on simult...

Страница 28: ...ty code Type the code and then click OK to complete the connection NOTE To connect to a network that is not automatically detected click the Network Connection icon and select Connect to Hidden Wireless Network Enter the ESSID information and set encryption parameters NOTE If no WLANs are listed and your network is not hidden you are out of range of a wireless router or access point If you do not ...

Страница 29: ... use a combination of both types Wireless encryption Your computer supports three encryption protocols Wi Fi Protected Access WPA Wi Fi Protected Access II WPA2 Wired Equivalent Privacy WEP NOTE HP recommends that you select WPA2 which is the most advanced of the three encryption protocols The use of WEP encryption is not recommended because it can be overcome with little effort Wi Fi Protected Ac...

Страница 30: ...on configuring and using Bluetooth devices refer to the Bluetooth software Help Connecting to a wired network Using a modem select models only A modem must be connected to an analog telephone line using a 6 pin RJ 11 modem cable purchased separately In some countries or regions a specific modem cable adapter is also required Jacks for digital PBX systems may resemble analog telephone jacks but the...

Страница 31: ...gion in which you purchased the computer you must obtain a country or region specific modem cable adapter To connect the modem to an analog telephone line that does not have an RJ 11 telephone jack follow these steps 1 Plug the modem cable into the modem jack 1 on the computer 2 Plug the modem cable into the modem cable adapter 2 3 Plug the modem cable adapter 3 into the telephone wall jack Connec...

Страница 32: ...nce from TV and radio reception orient the circuitry end of the cable 2 toward the computer To connect the network cable 1 Plug the network cable into the network jack 1 on the computer 2 Plug the other end of the cable into a network wall jack 2 or a router not illustrated WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug a modem or telephone cable into the ...

Страница 33: ...4 Keyboard and pointing devices Using the keyboard Using the TouchPad 23 ...

Страница 34: ... computer initiates Hibernation and the information stored in is saved to the hard drive The function of the fn f1 hotkey can be changed For example you can set the fn f1 hotkey to initiate Hibernation instead of Suspend fn f2 Decreases the screen brightness level fn f3 Increases the screen brightness level fn f4 Switches the screen image among display devices connected to the system For example i...

Страница 35: ...all installed batteries The display indicates which batteries are charging and reports the amount of charge remaining in each battery fn f7 Mutes or restores speaker sound fn f8 Decreases speaker volume fn f9 Increases speaker volume fn f10 Plays the previous track of an audio CD or the previous section of a DVD or a BD fn f11 Plays pauses or resumes an audio CD a DVD or a BD fn f12 Plays the next...

Страница 36: ...to the computer 2 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad Each key on the keypad performs the function indicated by the icon in the upper right corner of the key 3 num lk key Turns the embedded numeric keypad on and off when pressed in combination with the fn key NOTE The keypad function that is active when the computer is turned off is r...

Страница 37: ... function of a keypad key while the keypad is off press and hold the fn key while pressing the keypad key To use the standard function of a keypad key while the keypad is on Press and hold the fn key to type in lowercase Press and hold fn shift to type in uppercase Using the integrated numeric keypad select models only Component Description 1 num lk key Alternates between the navigational and nume...

Страница 38: ... start this utility from the account setup dialog box by selecting the check box next to Start user management after finish Enrolling your fingerprint If you did not enroll your fingerprint when you set up your fingerprint user account you can open the user management utility to modify your fingerprint settings To open the user management utility and enroll your fingerprint 1 Select Computer YaST ...

Страница 39: ...puter you can use an external USB mouse purchased separately by connecting it to one of the USB ports on the computer Turning the TouchPad off and on To turn the TouchPad off and on quickly double tap the TouchPad on off button Navigating To move the pointer slide one finger across the TouchPad in the direction you want the pointer to go Selecting Use the left and right TouchPad buttons like the c...

Страница 40: ...n the Device Settings tab select the device in the window that is displayed and then click Settings 4 Select the gesture to view information about its features To turn the gestures on and off 1 Select Computer More Applications 2 In the left pane click System and then click the TouchPad icon in the right pane 3 On the Device Settings tab select the device in the window that is displayed and then c...

Страница 41: ...gers together on the TouchPad and then moving them apart Zoom out by placing two fingers apart on the TouchPad and then moving them together Rotating Rotating allows you to rotate items such as photos To rotate anchor your left forefinger in the TouchPad zone Move the right forefinger around the anchored finger in a sweeping motion moving from 12 o clock to 3 o clock To reverse the rotation move y...

Страница 42: ...g motion up down left or right NOTE Three finger flicking is disabled at the factory Setting pointing device preferences To customize settings for pointing devices such as button configuration click speed and pointer options 1 Select Computer Control Center 2 In the left pane click Hardware and then click Mouse in the right pane 32 Chapter 4 Keyboard and pointing devices ...

Страница 43: ...ltimedia software Multimedia buttons or keys Using the audio features Your computer enables you to use a variety of audio features Play music Record sound Download music from the Internet Create multimedia presentations Transmit sound and images with instant messaging programs Stream radio programs Create burn audio CDs using the installed optical drive select models only or on an optional externa...

Страница 44: ...Effects tab and then select one of the sound options under Choose an alert sound to test each sound To check the recording functions of the computer follow these steps 1 Select Computer Control Center 2 In the left pane click Hardware and then click Sound in the right pane 3 Click the Input tab and then select Microphone or Line in in the drop down menu next to Connector 4 Adjust the input volume ...

Страница 45: ... as an external VGA monitor or a VGA projector to the computer To connect a VGA display device connect the device cable to the external monitor port Press fn f4 to switch the image between the display devices connected to the computer NOTE Pressing fn f4 allows you to switch between settings You can toggle between a laptop panel an external display in combination with the laptop panel or one of th...

Страница 46: ... Click Default to change the external monitor to landscape mode 4 Click Apply 5 Click Close If your external monitor is not detected after pressing fn f4 and you have an AMD graphics card follow these steps 1 Select Computer More Applications System ATI Catalyst Control Center as Superuser 2 Enter your root password 3 Select Display Manager from the right pane 4 Click the Detect connected displays...

Страница 47: ...e and then refer to the device manufacturer s instructions for additional information Configuring audio for HDMI To configure HDMI audio first connect an audio or video device such as a high definition TV to the HDMI port on your computer Then configure the default audio playback device as follows 1 Right click the Speakers icon in the notification area at the far right of the taskbar and then cli...

Страница 48: ...onnecting an external hardware device that does not connect to a USB port When the computer will be unused and disconnected from external power for an extended period To shut down the computer follow these steps NOTE If the computer is in the Suspend state or in Hibernation you must first exit Suspend or Hibernation before shutdown is possible 1 Save your work and close all open programs 2 Select ...

Страница 49: ...s while the computer is in the Suspend state or in Hibernation Initiating and exiting Suspend The system is set at the factory to initiate Suspend after a period of inactivity when running on battery power or on external power Power settings and timeouts can be changed using Power Management in Control Center With the computer on you can initiate Suspend in any of the following ways Briefly press ...

Страница 50: ...system settings that manages how the computer uses power Power management can help you conserve power or maximize performance You can customize power management settings Viewing the current power management settings Right click the Power icon in the notification area at the far right of the taskbar and then click Preferences Changing the current power management settings 1 Right click the Power ic...

Страница 51: ... of a power outage However a battery in the computer slowly discharges when the computer is off and unplugged from external power WARNING To reduce potential safety issues use only the battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP Computer battery life varies depending on power management settings programs running on the computer ...

Страница 52: ...k the battery into place To remove the battery CAUTION Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer before removing the battery 1 Slide the battery release latches 1 to release the battery 42 Chapter 6 Power management ...

Страница 53: ...ed for 2 weeks or more or is much warmer or cooler than room temperature To prolong battery life and optimize the accuracy of battery charge displays follow these recommendations If you are charging a new battery charge it fully before turning on the computer NOTE If the computer is on while the battery is charging the battery meter in the notification area may show 100 percent charge before the b...

Страница 54: ...tery that is the sole power source for the computer can cause loss of information To prevent loss of information save your work and initiate Hibernation or shut down the computer before removing the battery Managing low battery levels The information in this section describes the alerts and system responses set at the factory Some low battery alerts and system responses can be changed using Power ...

Страница 55: ...the discharged battery with a charged battery or connect the AC adapter to the computer and to external power 2 Exit Hibernation by briefly pressing the power button Conserving battery power Turn off wireless and local area network LAN connections and exit modem applications when you are not using them Disconnect unused external devices that are not plugged into an external power source Stop disab...

Страница 56: ... when the storage capacity indicator turns green yellow Using external AC power NOTE For information on connecting to AC power refer to the Quick Setup poster provided in the computer box External AC power is supplied through an approved AC adapter or an optional docking or expansion device WARNING To reduce potential safety issues use only the AC adapter provided with the computer a replacement A...

Страница 57: ...ter 1 Shut down the computer 2 Remove the battery from the computer 3 Connect the AC adapter to the computer and then plug it into an AC outlet 4 Turn on the computer If the power lights turn on the AC adapter is functioning properly If the power lights remain off the AC adapter is not functioning and should be replaced Contact technical support for information on obtaining a replacement AC power ...

Страница 58: ...or on the computer Handle a drive carefully do not drop a drive or place items on it Before removing or inserting a drive shut down the computer If you are unsure whether the computer is off in Suspend or in Hibernation turn the computer on and then shut it down through the operating system Do not use excessive force when inserting a drive into a drive bay Do not type on the keyboard or move the c...

Страница 59: ...emove the hard drive while the computer is on in the Suspend state or in Hibernation If you are not sure whether the computer is off or in Hibernation turn the computer on by pressing the power button Then shut down the computer through the operating system Removing the hard drive 1 Save your work and shut down the computer 2 Disconnect AC power and external devices connected to the computer 3 Rem...

Страница 60: ...e hard drive 3 out of the hard drive bay Installing a hard drive 1 Insert the hard drive into the hard drive bay 1 2 Pull the hard drive tab 2 to the left until the hard drive is fully seated 50 Chapter 7 Drives ...

Страница 61: ...e screws 3 4 Align the tabs on the access cover with the latches on the computer 1 then slide the cover in to close it 2 The release latches automatically lock the access cover into place 3 Replacing or upgrading the hard drive 51 ...

Страница 62: ...5 Replace the access cover screw 4 6 Replace the battery 7 Connect AC power and external devices to the computer 8 Turn on the computer 52 Chapter 7 Drives ...

Страница 63: ...dia equipped cameras and PDAs as well as with other computers To determine which digital card formats that are supported on your computer refer to Getting to know your computer on page 3 Inserting a digital card CAUTION To reduce the risk of damage to the digital card connectors use minimal force to insert a digital card 1 Hold the digital card label side up with the connectors facing the computer...

Страница 64: ...ted that it is safe to remove the hardware device 3 Press in on the card 1 and then remove it from the slot 2 NOTE If the card does not eject pull the card out of the slot Using ExpressCards An ExpressCard is a high performance PC Card that is inserted into the ExpressCard slot Like standard PC Cards ExpressCards are designed to conform to the standard specifications of the Personal Computer Memor...

Страница 65: ...e instructed by the ExpressCard manufacturer to install device drivers Install only the device drivers for your operating system Do not install additional software such as card services socket services or enablers that are supplied by the ExpressCard manufacturer Using ExpressCards 55 ...

Страница 66: ... an ExpressCard is in use NOTE The following illustration may look slightly different than your device The ExpressCard slot may contain a protective insert To remove the insert 1 Press in on the insert 1 to unlock it 2 Pull the insert out of the slot 2 To insert an ExpressCard 1 Hold the card label side up with the connectors facing the computer 2 Insert the card into the ExpressCard slot and then...

Страница 67: ...rd a Gently press in on the ExpressCard 1 to unlock it b Pull the ExpressCard out of the slot 2 Using a USB device Universal Serial Bus USB is a hardware interface that can be used to connect an optional external device such as a USB keyboard mouse drive printer scanner or hub Devices can be connected to the system Some USB devices may require additional support software which is usually included ...

Страница 68: ...ving a USB device CAUTION To prevent damage to a USB connector do not pull on the cable to remove the USB device To remove a non storage USB device simply remove the device CAUTION To prevent loss of information or an unresponsive system use the following procedure to safely remove a USB storage device To remove a USB storage device 1 Open File Browser by selecting Computer Nautilus 2 Click the Ej...

Страница 69: ...e To disconnect an unpowered external device turn off the device and then disconnect it from the computer To disconnect a powered external device turn off the device disconnect it from the computer and then unplug the AC power cord Using optional external drives Removable external drives expand your options for storing and accessing information A USB drive can be added by connecting the drive to a...

Страница 70: ...e a dual channel configuration when adding a second memory module be sure that both memory modules are identical To add or replace a memory module CAUTION To prevent information loss or an unresponsive system Shut down the computer before adding or replacing memory modules Do not remove a memory module while the computer is on in the Suspend state or in Hibernation If you are not sure whether the ...

Страница 71: ...n shown on the image below 3 and then lift it away from the computer 4 7 If you are replacing a memory module remove the existing memory module a Pull away the retention clips 1 on each side of the memory module The memory module tilts up 61 ...

Страница 72: ... place it in an electrostatic safe container 8 Insert a new memory module CAUTION To prevent damage to the memory module hold the memory module by the edges only Do not touch the components on the memory module a Align the notched edge 1 of the memory module with the tab in the memory module slot b With the memory module at a 45 degree angle from the surface of the memory module compartment press ...

Страница 73: ...til the retention clips snap into place CAUTION To prevent damage to the memory module be sure that you do not bend the memory module 9 Align the tabs on the access cover with the latches on the computer 1 then slide the cover in to close it 2 The release latches automatically lock the access cover into place 3 63 ...

Страница 74: ...10 Replace the access cover screw 4 11 Replace the battery 12 Connect AC power and external devices to the computer 13 Turn on the computer 64 Chapter 9 Memory modules ...

Страница 75: ...eature Unauthorized use of the computer Power on authentication using passwords Unauthorized access to Computer Setup f10 Administrator password in Computer Setup Unauthorized access to the contents of a hard drive DriveLock password in Computer Setup Unauthorized reset of Computer Setup f10 passwords Stringent security feature in Computer Setup Unauthorized startup from an optical drive diskette ...

Страница 76: ...time you access Computer Setup CAUTION If you forget your administrator password you cannot access Computer Setup NOTE The administrator password can be used in place of the power on password NOTE Your administrator password is not displayed as it is set entered changed or deleted NOTE If you enter the power on password at the first password check before the Press the ESC key for Startup Menu mess...

Страница 77: ...administrator password At the Enter password prompt type your administrator password and then press enter After 3 unsuccessful attempts to enter the administrator password you must restart the computer and try again Managing a power on password To set change or delete this password follow these steps 1 Open Computer Setup by turning on or restarting the computer While the Press the ESC key for Sta...

Страница 78: ...g a power on password At the Enter Password prompt type your password and then press enter After 3 unsuccessful attempts to enter the password you must restart the computer and try again 68 Chapter 10 Security ...

Страница 79: ... Any data that does not meet those criteria is blocked Your computer or networking equipment may already have a firewall installed If not firewall software solutions are available NOTE Under some circumstances a firewall can block access to Internet games interfere with printer or file sharing on a network or block authorized e mail attachments To temporarily resolve the problem disable the firewa...

Страница 80: ...rent from the illustration in this section Refer to Getting to know your computer on page 3 for the location of the security cable slot on your computer 1 Loop the security cable around a secured object 2 Insert the key 1 into the cable lock 2 3 Insert the cable lock into the security cable slot on the computer 3 and then lock the cable lock with the key 4 Remove the key and keep it in a safe plac...

Страница 81: ...er Performing a system recovery Backing up your information Recovery after a system failure is as good as your most recent backup As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably current backup 71 ...

Страница 82: ...ers that were installed at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer from the partition follow these steps 1 If possible back up all personal files 2 Restart the computer 3 Using the arrow keys select Recovery and then press enter 4 Follow the on screen instructions NOTE If you are...

Страница 83: ...e Backup Now check box NOTE Before you back up your information be sure you have designated a location to save the backup files 4 Click the Save and Backup button to start the backup and to save the backup settings To restore backup files 1 Select Computer More Applications Tools Backup Manager Restore 2 Click Backup Source and then select the location of the backup files 3 Click Restore Destinati...

Страница 84: ... restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message...

Страница 85: ...omputer restarts Restoring factory settings in Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Compute...

Страница 86: ... to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do ...

Страница 87: ... replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP Customer Support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up ...

Страница 88: ...d drive bay locations in the following order NOTE Some of the boot devices and drive bay locations listed may not be supported on your computer Notebook upgrade bay Optical drive Notebook hard drive USB diskette drive USB CD ROM USB hard drive Notebook Ethernet Secure Digital SD Memory Card Docking station upgrade bay External SATA drive You can change the order in which the computer searches for ...

Страница 89: ... USB Port option must be enabled in order to use USB legacy support It is enabled at the factory If the port becomes disabled reenable it by selecting System Configuration Port Options and then selecting USB Port or To enable a NIC device select System Configuration Boot Options and then select PXE Internal NIC boot 4 To save your changes and exit Computer Setup click the Save icon in the lower le...

Страница 90: ...e in the boot order However if there are two optical devices and the first optical device does not boot either because it does not contain media or the media is not a boot disc the system will try to boot to the second optical device Changing the boot order also changes the logical drive designations For example if you start up from a CD ROM drive with a disc formatted as drive C that CD ROM drive...

Страница 91: ...p 3 Use a pointing device or the arrow keys to select the Legacy Boot Order list and then press enter 4 To move the device up in the boot order use a pointing device to click the up arrow or press the key or To move the device down in the boot order use a pointing device to click the down arrow or press the key 5 To save your changes and exit Computer Setup click the Save icon in the lower left co...

Страница 92: ...press Boot startup location menu is not displayed 5 To save your changes and exit Computer Setup click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit and then press enter Your changes go into effect when the computer restarts Entering MultiBoot Express preferences When the Express Boot menu ...

Страница 93: ...ctions are secure The computer screen is blank If the screen is blank but you have not turned off the computer one or more of these settings may be the cause The computer may be in the Suspend state or in Hibernation To exit Suspend or Hibernation briefly press the power button Suspend and Hibernation are energy saving features that turn off the display Suspend and Hibernation can be initiated by ...

Страница 94: ...bstructions while you are using the computer WARNING To reduce the possibility of heat related injuries or of overheating the computer do not place the computer directly on your lap or obstruct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block air...

Страница 95: ...the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem and that the lights are on Disconnect and then reconnect all cables and turn the power off and then back on The optical disc tray does not open for removal of a CD or DVD 1 Insert the end of a paper clip 1 into the release access in the front bezel of the drive 2 Press in gently on the pape...

Страница 96: ...able at many electronics stores Disable Suspend mode before playing the disc Do not initiate Hibernation or Suspend while playing a disc Otherwise you may see a warning message asking if you want to continue If this message is displayed click No After you click No the computer may behave in either of the following ways Playback may resume or The playback window in the multimedia program may close ...

Страница 97: ...sc and then burn from your hard drive Contacting customer support If the information provided in this guide does not address your questions you can contact HP Customer Support at http www hp com go contactHP NOTE For worldwide support click Contact HP worldwide on the left side of the page or go to http welcome hp com country us en wwcontact_us html Here you can Chat online with an HP technician N...

Страница 98: ...l or labels select models only Provide information about optional wireless devices and the approval markings of some of the countries or regions in which the devices have been approved for use If your computer model includes one or more wireless devices one or more certification labels are included with your computer You may need this information when traveling internationally Wireless certificati...

Страница 99: ...ree glass cleaning fluid Water with mild soap solution Dry microfiber cleaning cloth or a chamois static free cloth without oil Static free cloth wipes CAUTION Avoid the following cleaning products Strong solvents such as alcohol acetone ammonium chloride methylene chloride and hydrocarbons which can permanently damage the surface of the compute Fibrous materials such as paper towels which can scr...

Страница 100: ...d with one of the cleaning solutions listed in Cleaning products on page 89 or use an acceptable germicidal disposable wipe NOTE When cleaning the cover of the notebook use a circular motion to aid in removing dirt and debris Cleaning the TouchPad and keyboard CAUTION When cleaning the TouchPad and keyboard do not let liquids drip between the keys This can permanently damage internal components To...

Страница 101: ...C Specifications The following sections are included in this appendix Input power Operating environment 91 ...

Страница 102: ...er source it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer The computer can operate on DC power within the following specifications Input power Rating Operating voltage and current 18 5 V dc 3 5 A 65W 19 V dc 4 74 A 90W NOTE This product is designed for IT power systems in Norway with phase to phase voltage not exceeding 240 V...

Страница 103: ...35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 10 to 90 Nonoperating 5 to 95 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft Operating environment 93 ...

Страница 104: ...uctions direct you to unplug the computer unplug it after being properly grounded and before removing a cover Keep components in their electrostatic safe containers until you are ready to install them Avoid touching pins leads and circuitry Handle electronic components as little as possible Use nonmagnetic tools Before handling components discharge static electricity by touching an unpainted metal...

Страница 105: ...ng your computer 89 components bottom 15 display 14 front 10 left side 12 right side 11 top 4 Computer Setup enabling bootable devices 79 navigating and selecting 74 passwords set in 66 restoring factory settings 75 setting boot order 81 setting MultiBoot Express prompt 82 computer setup navigating and selecting 74 restoring factory settings 75 configuring audio for HDMI 37 configuring ExpressCard...

Страница 106: ...um lk 8 9 operating system applications 8 9 operating system logo 8 9 L labels Bluetooth 88 HP Mobile Broadband Module 88 regulatory 88 serial number 88 SIM 88 wireless certification 88 WLAN 88 legacy support USB 74 lights Battery 12 caps lock 5 hard drive 10 optical drive 11 power 5 webcam 14 wireless 5 local area network LAN cable required 22 connecting cable 22 logical drive designations 80 low...

Страница 107: ...g battery 45 Suspend exiting 39 initiating 39 T temperature 45 TouchPad buttons 4 setting preferences 32 TouchPad gestures flicking 32 pinching 31 rotating 31 scrolling 31 zooming 31 TouchPad zone identifying 4 traveling with the computer 45 88 troubleshooting disc burning 87 disc play 86 optical disc tray 85 optical drive detection 86 troubleshooting external display 86 turning off the computer 3...

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