103
Troubleshooting EAD fast deployment
Users cannot be correctly redirected
Symptom
When a user enters an external website address in the web browser, the user is not redirected to the
specified redirect URL.
Analysis
•
The address is in the string format. The operating system of the host considers the string to be a
website name and tries to have it resolved. If the resolution fails, the operating system sends an
ARP request with the address in a format other than X.X.X.X. The redirection function does redirect
this kind of ARP request.
•
The address is within the freely accessible network segment. The router considers that the user is
trying to access a host in the freely accessible network segment, and redirection does not take
place, even if no host is present with the address.
•
The redirect URL is not in the freely accessible network segment, no server is present with that URL,
or the server with the URL does not provide web services.
Solution
•
Enter an IP address that is not within the freely accessible network segment in dotted decimal
notation.
•
Make sure that the router and the server are correctly configured.