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Condition

Possible causes

Possible solutions

Where to go for more

information

electronics or missing dot on

printhead.

One side of receipt is missing.

This indicates a serious

condition with the printer

electronics.

Stop using the printer.

Contact your authorized HP

service representative.

NOTE:

Using nonrecommended paper may damage the printhead and void the warranty.

Printer does not function

Condition

Possible causes

Possible solutions

Where to go for more

information

Printer does not function when

turned on and LED is off.

Power is not plugged in.

Check that the host or power

supply is getting power.

Printer does not function when

turned on and LED is blinking.

Receipt cover is not fully

closed.

Close and latch the receipt

cover.

Printer stops functioning.

Printhead has overheated.

Allow the printhead to cool

down.

Printer is in energy-saving

mode.

Press the paper feed button to

revive the printer.

Printer does not open.

Receipt cover is stuck.

Release the latch failsafe.

See

Latch failsafe on page 50

Troubleshooting the printer

Содержание Engage One Retail System 143

Страница 1: ...Hardware Reference Guide HP Engage One Retail System Model 141 HP Engage One Retail System Model 143 HP Engage One Retail System Model 145 ...

Страница 2: ...rranty HP shall not be liable for technical or editorial errors or omissions contained herein Third Edition July 2018 First Edition July 2017 Document Part Number 925669 003 Product notice This guide describes features that are common to most models Some features may not be available on your computer Software terms By installing copying downloading or otherwise using any software product preinstal...

Страница 3: ... Indicates information considered important but not hazard related for example messages related to property damage An Important alert warns the user that failure to follow a procedure exactly as described could result in loss of data or in damage to hardware or software Also contains essential information to explain a concept or to complete a task NOTE Contains additional information to emphasize ...

Страница 4: ...iv About This Guide ...

Страница 5: ...base 13 Cable matrix for Engage One with basic I O connectivity base and standalone printer 14 Cable matrix for Engage One with advanced I O connectivity base and standalone printer 15 3 Hardware configurations and upgrades 16 Tools needed 16 Warnings and cautions 16 Attaching an I O connectivity base to the Engage One 17 Connecting a standalone I O connectivity base to the Engage One 19 Configuri...

Страница 6: ...g the printer receipt paper 45 Thermal paper specifications 46 Qualified paper grades 46 Troubleshooting the printer 47 Printer tone and green LED 48 Printing issues 48 Printer does not function 49 Latch failsafe 50 Cleaning the printer 50 5 Configuring the software 51 Touch screen calibration for Windows 10 Professional and Windows 10 IoT Enterprise for Retail 51 Configuring optional HP integrate...

Страница 7: ...Shipping preparation 55 Appendix D Accessibility 56 Supported assistive technologies 56 Contacting support 56 Index 57 vii ...

Страница 8: ...viii ...

Страница 9: ...z 3M 2133 2C6 processor Model 145 anti glare WLED UWVA 500 nit panel with FHD 1920 x 1080 resolution and an Intel i5 7300U 2 60 GHZ 3MB 2133 2C6 processor NOTE Nits is the measure of the typical brightness of the panel as specified prior to anti glare coating Optional 100 mm x 100 mm VESA mounting bracket Optional counter top mounting bracket Choice of a rotate tilt stand with a 10 tilt range and ...

Страница 10: ...J 45 network jack 1 video out USB Type C port HP Engage One Basic I O Connectivity Base optional 3 powered serial ports 0 V 5 V 12 V 4 USB 2 0 ports 2 USB 3 0 ports 1 cash drawer jack 1 RJ 45 network jack 1 video out USB Type C port One internal SD card reader on the computer head unit and one external microSD card reader on the I O connectivity base Universal audio jack with CTIA headset support ...

Страница 11: ...ne 2 x 20 Customer facing Display CFD 2 HP Engage One Integrated Column Printer 5 HP Engage One Integrated MSR 3 Choice of 2 Engage One I O Connectivity Bases 6 HP Engage One Biometric Fingerprint Reader Display panel options Anti glare WLED SVA 300 nits panel Anti glare WLED UWVA 500 nits panel NOTE Nits is the measure of the typical brightness of the panel as specified prior to anti glare coatin...

Страница 12: ...age One Basic I O Connectivity Base components Basic components 1 Cash drawer jack 7 USB Type C port 2 Power connector 8 RJ 45 network jack 3 USB Type C power port 9 Security cable slot 4 Powered serial ports 3 10 MicroSD card reader 5 USB 2 0 ports 4 11 Headset jack 6 USB 3 0 ports 2 IMPORTANT To avoid damage to the computer DO NOT plug a telephone cable into the cash drawer jack 4 Chapter 1 Prod...

Страница 13: ...SB Type C port 3 Powered USB 24 V port 9 RJ 45 network jack 4 Power connector 10 Security cable slot 5 USB Type C power port 11 MicroSD card reader 6 Powered serial ports 2 12 Headset jack IMPORTANT To avoid damage to the computer DO NOT plug a telephone cable into the cash drawer jack HP Engage One Advanced I O Connectivity Base components 5 ...

Страница 14: ... to the power connector on the I O connectivity base 3 To connect an AC adapter to the computer when it is not connected to an I O connectivity base connect the AC adapter to a grounded AC outlet 1 and then the connect the power adapter s USB Type C connector to the USB Type C power port on the underside of the stand or stability base 2 NOTE The image below is shown with a stability base 6 Chapter...

Страница 15: ... power is not available from the I O connectivity base ports The exception is the I O connectivity base s USB Type C port that connects to the head unit That port will remain powered so that it can continue to communicate with the head unit and allow the I O connectivity base to turn back on when the head unit is turned on After the system has been turned off you can press the power button on the ...

Страница 16: ...e only available on performance stands You can tilt and swivel the computer head to set it to a comfortable viewing angle There is a 10 tilt range that can be set between 50 and 60 The computer head unit can be swiveled 180 in either direction 8 Chapter 1 Product overview ...

Страница 17: ...e I O connectivity base serial number location Each I O connectivity base has a unique serial number and a product ID number that are located on the exterior of the I O connectivity base Keep these numbers available for use when contacting customer service for assistance Regulatory information is located in the base plate or wall mount Install the base plate or wall mount back after disassembly En...

Страница 18: ...printer AC power cord 5 I O connectivity base mini USB Type B to USB Type A data cable 2 Column printer AC adapter cable 6 I O connectivity base USB Type C cable 3 Cash drawer cable purchased separately with cash drawer 7 I O connectivity base 120 W AC power cord 4 Column printer cash drawer cable 10 Chapter 2 Cable routing configurations ...

Страница 19: ...ctivity base 180 W AC power cord 4 Column printer 24 V PUSB power and data Y cable 2 Cash drawer cable purchased separately with cash drawer 5 I O connectivity base USB Type C cable 3 Column printer cash drawer cable Cable matrix for Engage One with integrated column printer and advanced I O connectivity base 11 ...

Страница 20: ...Cable matrix for Engage One without I O connectivity base Cables 1 PC power cord 12 Chapter 2 Cable routing configurations ...

Страница 21: ...I O connectivity base USB Type C cable 5 USB C mini dock captive USB Type C cable 3 Advanced I O connectivity base 180 W AC power cord NOTE In the European region the USB C mini dock is sold as an aftermarket option kit only In all other regions the USB C mini dock is sold as drop in box option Cable matrix for Engage One with I O connectivity base 13 ...

Страница 22: ...to Type B data cable 2 Basic I O connectivity base 120 W AC power cord 5 Basic I O connectivity base USB Type C cable 3 Printer serial data cable IMPORTANT Connect either the serial data cable 3 or the USB Type A data cable 4 between the I O connectivity base and the printer Do not connect both 14 Chapter 2 Cable routing configurations ...

Страница 23: ...se 180 W AC power adapter cord 5 Advanced I O connectivity base USB Type C cable 3 Printer 24 V PUSB power cable IMPORTANT Connect either the 24 V PUSB power and data Y cable 1 or the 24 V PUSB power cable 3 and serial data cable 4 between the I O connectivity base and the printer Do not connect all three Cable matrix for Engage One with advanced I O connectivity base and standalone printer 15 ...

Страница 24: ...o not place anything on power cords or cables Arrange them so that no one may accidentally step on or trip over them Do not pull on a cord or cable When unplugging from the AC outlet grasp the cord by the plug To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and provides guidelines for posture and work habits that increase your comfort and de...

Страница 25: ...t on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 3 Remove the cover on the I O connectivity base by removing the four screws on the underside of the I O connectivity base 1 and then lifting the cover off the I O connec...

Страница 26: ...e I O connectivity base and the stand 6 To connect and secure the USB Type C power cable attach the cable clip to the cable 1 insert the cable tie into the hole 2 below the USB Type C port on the hub and then slide the cable clip onto the cable tie and connect the cable to the port 3 7 Connect the I O connectivity base s AC adapter to the I O connectivity base and a grounded AC outlet See Connecti...

Страница 27: ... the I O connectivity base s power supply to the I O connectivity base and a grounded AC outlet See Connecting an AC adapter to power on page 6 Configuring the I O connectivity base s powered serial ports The serial ports can be configured as standard non powered serial ports or powered serial ports Some devices use a powered serial port If the serial port is configured as a powered port devices t...

Страница 28: ...n active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the I O connectivity base 3 Remove the five screws on the underside of the I O connectivity base 1 that secure the bottom plate to the I O connectivity base and then remove the bottom plate from the I O connectivity base 2 4 Adjust the voltage...

Страница 29: ...e below to connect a standalone fingerprint reader to the I O connectivity base 1 Turn off the computer properly through the operating system and turn off any external devices 2 Disconnect the power cords from the computer and I O connectivity base IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You ...

Страница 30: ... You can attach the fingerprint reader to either side of the I O connectivity base but if you attach it to the left side of the I O connectivity base the fingerprint reader will cover the microSD slot and the headset jack on the I O connectivity base 1 Turn off the computer properly through the operating system and turn off any external devices 2 Disconnect the power cords from the computer and I ...

Страница 31: ...he fingerprint reader 1 and route the cable under the routing clip on the fingerprint reader 2 Remove the mounting screw 3 from the underside of the I O connectivity base and then attach the bracket on the fingerprint reader assembly to the underside of the I O connectivity base 4 using the screw that was removed from the base and the short screw included in the kit Attaching an optional fingerpri...

Страница 32: ...lways present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 3 Insert a thin metal tool such as a screwdriver into the computer head unit release hole 1 on the stand to depress the release button and then pull the head...

Страница 33: ... head unit with the corresponding holes in the stand s column and then press the head unit onto the column Mounting the Engage One head unit to a wall You can use an optional VESA mounting bracket to mount the computer head unit to a wall 1 If the computer head unit is attached to a stand remove the head unit See Removing the Engage One head unit from the stand on page 24 2 Attach the VESA mountin...

Страница 34: ...e tab 1 on the VESA bracket and then pull the rear cover off the VESA bracket 2 Unplug the cable from the inside of the VESA bracket b Route the USB Type C cable from the inside of the VESA bracket through the slot on the bracket s rear cover 1 and then replace the rear cover 2 4 Connect the power cable from the VESA bracket to a wall outlet or I O connectivity base 26 Chapter 3 Hardware configura...

Страница 35: ...0 mm to 50 mm 1 If the stand s base is attached to the column remove the screw on the underside of the column 1 and then remove the base from the column 2 2 Route the cable s through the routing hole on the top piece of the mounting bracket 1 and attach the cable s to the bottom of the column 2 NOTE If the column has a printer there are four cables to connect If it does not have a printer there is...

Страница 36: ...nting surface Orient the bracket properly for your application before attaching it 5 Route the cables through the hole in the bottom piece of the mounting bracket 1 Press the mounting bracket against the bottom of the mounting surface 2 and then insert the screw 3 though the mounting bracket Then tighten the screw 4 so that the screw is fully inserted into the column and then tighten the wing nut ...

Страница 37: ...ure the I O connectivity base to a fixed object with an optional Keyed Cable lock security cable extension and an optional security cable available from HP NOTE The security cable is sold separately as an aftermarket option kit only 1 Remove the screw from the bottom of the column 1 2 Attach the security cable extension to the bottom of the column using the tamper resistant screw 2 included with t...

Страница 38: ...elease button hole on the stand s column Installing a security screw on the Engage One head unit and VESA mount You can insert a tamper resistant security screw into the computer s VESA mount with a T 10 screwdriver to prevent access to the computer head unit s release button 1 Press the rear cover release tab 1 on the VESA bracket and then pull the rear cover off the VESA bracket 2 Then remove th...

Страница 39: ...vices 2 Disconnect the power cord from the computer IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 3 Remove the computer head unit from the stand See...

Страница 40: ...isplay cable from the connector on the system board 3 by pulling the tab on the cable end IMPORTANT Be careful not to fold the edges of the tape It must be replaced when the display cable is reconnected 7 Rotate the display panel over the top of the computer head unit and onto a flat surface covered by a soft clean cloth IMPORTANT The touch and WLAN cables will still be connected between the top o...

Страница 41: ... 3 Slide the top of the display panel onto the computer head unit 1 so that the top of the display panel is secured to the top of the computer head unit and then rotate the display panel down and snap it onto the computer head unit 2 making sure that all connection points around the display panel are firmly attached to the computer head unit 4 Tighten the three captive screws in the slot on the bo...

Страница 42: ...ord from the computer IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 3 Remove the computer head unit from the stand See Removing the Engage One head ...

Страница 43: ...CFD screw holes 6 Route the CFD cable through the routing channel on the computer head unit 1 Pull the cable all the way through the channel 2 and then slide the screw tabs on the CFD into the slots on the computer head unit 3 Installing a 2 x 20 customer facing display CFD 35 ...

Страница 44: ...unit routing channel before installing the CFD so that the cable does not get pinched between the CFD and the head unit 8 Replace the computer head unit s display panel See Replacing the display panel on page 32 9 Attach the computer head unit to the stand See Attaching the Engage One head unit to the stand on page 25 10 Reconnect the power cord and press the power button 36 Chapter 3 Hardware con...

Страница 45: ...B DDR 42400 SODIMM memory 8 GB 2 x 4 GB DDR 42400 SODIMM memory 16 GB 1 x 16 GB DDR 42400 SODIMM memory 16 GB 2 x 8 GB DDR 42400 SODIMM memory 32 GB 2 x 16 GB DDR 42400 SODIMM memory NOTE The system will not operate properly if you install unsupported SODIMMs Removing and installing a memory module 1 Turn off the computer properly through the operating system and turn off any external devices 2 Di...

Страница 46: ... the shield up 1 and then lifting the shield from the system board 2 6 To remove a memory module press outward on the two latches on each side of the memory module 1 and then pull the memory module out of the socket 2 38 Chapter 3 Hardware configurations and upgrades ...

Страница 47: ...place the shield over the memory modules by pressing the left side of the shield down onto the system board 1 and then the pressing the right side down 2 9 Replace the computer head unit s display panel See Replacing the display panel on page 32 10 Attach the computer head unit to the stand See Attaching the Engage One head unit to the stand on page 25 11 Reconnect the power cord and press the pow...

Страница 48: ... board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 3 Remove the computer head unit from the stand See Removing the Engage One head unit from the stand on page 24 4 Remove the display panel from the computer head unit See Removing the d...

Страница 49: ... computer properly through the operating system and turn off any external devices 2 Disconnect the power cord from the computer IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal c...

Страница 50: ... off any external devices 2 Disconnect the power cord from the computer IMPORTANT Regardless of the power on state voltage is always present on the system board as long as the system is plugged into an active AC outlet You must disconnect the power cord and wait approximately 30 seconds for the power to drain to avoid damage to the internal components of the computer 3 Remove the computer head uni...

Страница 51: ...nector 1 then secure the other end of the module to the system board with the screw 2 and then connect the two cables from the display panel to the connectors on the WLAN module 3 IMPORTANT The WLAN cables and connectors are labeled 1 and 2 Make sure that you match the numbered labels on the WLAN module with the numbered labels on the cables when connecting the cables 7 Replace the computer head u...

Страница 52: ...9 Korean 936 Simplified Chinese and 950 Traditional Chinese Integrated bar codes Code 39 Code 93 Code 128 UPC A UPC E JAN8 EAN JAN13 EAN Interleaved 2 of 5 Codabar Code 128 PDF 417 two dimensional Code 128 extended GS1 Databar QR code and Datamatrix Print Monochrome in either 44 standard or 56 compressed columns on 80 mm wide thermal paper Paper path 80 0 mm Roll Diameter 50 8 mm max 2 inches Prin...

Страница 53: ... the printer runs out of paper The printer may continue to accept data from the host computer even though it is unable to print Data may be lost as a result Loading the printer receipt paper 1 Open the receipt cover by pushing up evenly on each side of the cover until it unsnaps 1 2 Remove the test printout or used paper roll if necessary 3 Place the receipt paper into the paper compartment on the...

Страница 54: ...iameter of 22 0 5 mm 0 87 outside and 11 5 0 5 mm 0 45 inside Qualified paper grades Contact the manufacturer of your choice to order paper HP recommends the following paper grades produced by their respective manufacturers There are a number of paper manufacturers qualified to provide this paper provided the POS paper rolls are from the recommended grades for monochrome black ink paper Qualified ...

Страница 55: ...0 KT55 F20 Mitsubishi Int l Corp USA 655 Third Ave New York New York 10017 http www mitsubishicorp com us en Voice 212 605 2000 Fax 212 605 2597 P 5035 T 8051 TP 8065 PP 5051 OJI Paper Company Ltd Ginza 4 chome Tokyo 104 Japan http www ojipaper co jp english Voice 81 3 3563 1111 Fax 81 3 3563 1135 KF 60 PD 170R PD 170R Thermal Solutions Intl Inc 6740 Broadview Ave Suite D Jacksonville FL 32254 htt...

Страница 56: ... Possible solutions Where to go for more information Colored stripe on the receipt Paper is low Change the paper See Loading the printer receipt paper on page 45 Receipt does not come out all the way Paper is jammed Open the receipt cover inspect the knife and clear any jammed paper Printer starts to print but stops while the receipt is being printed Paper is jammed Open the receipt cover inspect ...

Страница 57: ...es Possible solutions Where to go for more information Printer does not function when turned on and LED is off Power is not plugged in Check that the host or power supply is getting power Printer does not function when turned on and LED is blinking Receipt cover is not fully closed Close and latch the receipt cover Printer stops functioning Printhead has overheated Allow the printhead to cool down...

Страница 58: ...cover should open Cleaning the printer Because of the way the printer sits while in use it is likely there will be buildup of paper and other debris from the knife HP recommends that you keep the printer in working order by periodically cleaning the debris from the printer To clean the printer open the cover remove the paper roll and then use a can of compressed air to blow the debris out from the...

Страница 59: ...e Calibrate button and then proceed to step 3 3 Follow the on screen instructions to press the target marks on the touch screen At the end of the calibration process the touch module should be aligned with the video and the touch points will be accurate Configuring optional HP integrated peripheral modules To configure the integrated USB peripheral refer to the HP Point of Sale Configuration Guide...

Страница 60: ...al has an optional encryption functionality HP has partnered with IDTECH Products to perform key injection services remotely For more information about their service contact the IDTECH Products sales team at Sales idtechproducts com 52 Appendix A Enabling encryption on the MSR ...

Страница 61: ... several methods for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin Use heelstraps ...

Страница 62: ...ter before you do either of the following Wipe the exterior of the computer with a soft damp cloth as needed Using cleaning products may discolor or damage the finish Occasionally clean the air vents on all vented sides of the computer Lint dust and other foreign matter can block the vents and limit the airflow NOTE For more information on your retail system care and maintenance refer to Retail Po...

Страница 63: ...posed to electrical or magnetic impulses while stored or in transit NOTE The hard drive locks automatically when the system power is turned off 2 Remove and store all removable media 3 Turn off the computer and external devices 4 Disconnect the power cord from the AC outlet and then from the computer 5 Disconnect the system components and external devices from their power sources and then from the...

Страница 64: ...ion about a particular assistive technology product contact customer support for that product Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users If you have an issue with a product or would like to tell us about accessibility features that have helped you please contact us at 888 259 5707 Monday through Friday 6 a m to 9 p m...

Страница 65: ...nced components 5 attaching fingerprint reader 22 attaching to computer 17 19 basic components 4 connecting power 6 installation guidelines 16 installing CFD 34 memory 37 SD card 41 SSD 40 WLAN module 42 M memory installing 37 specifications 37 MSR encryption 52 maintenance 55 P power button computer 7 I O connectivity base 7 S SD card internal 41 security cable attaching to computer 29 attaching ...

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