Appendix D
Service and Support
82
The updates include the following:
•
Updates to your system software, such as BIOS and driver upgrades
•
Enhancements to server management tools
For a subscription form and subscription rates see:
•
Internet WWW: http: //www.hp.com:
80/netserver/support/news_main.html
•
BBS: Call (1 408) 553-3500
•
Fax: Call HP’s fax system at (1 800) 333-1917. Outside the U.S. and
Canada, call (1 208) 344-4809 from your fax machine.
HP NetServer Navigator
The HP NetServer Navigator is an information retrieval system for quick access to
information on HP NetServers and accessories, NOS installation and tuning, and
product service and support.
The HP NetServer Information Assistant gives you access to technical and product
information while you are installing and configuring your HP NetServer using the
HP Configuration Assistant. It is also installable from the Navigator CD-ROM for
information retrieval from any PC running Microsoft Windows 3.1, Windows for
Workgroups 3.11, or Windows NT.
The HP NetServer Information Assistant uses advanced hypertext techniques to
make the information easily accessible.
For subscription information on the Navigator CD-ROM, obtain ordering
instructions from the library at the HPPC forum on CompuServe, via HP’s World
Wide Web home page, or from HP’s automated fax system. Each of these services
is described elsewhere in this chapter.
CompuServe Discussion Forum and Library
CompuServe, the worldwide electronic information utility, provides support,
technical data, and updated software drivers for the products of over 900 hardware
and software manufacturers, including Hewlett-Packard.
With a CompuServe account, you post your question publicly in a managed,
focused forum dedicated to one manufacturer or topic. People who regularly visit
that forum read your question and reply within a day or two. If the topic is
