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Appendix D

Service and Support

•

HP NetServer Information Assistant

•

CompuServe discussion forum and library

•

World Wide Web and Internet FTP

•

Bulletin Board System

•

Automated Fax

•

HP Repair and Telephone Support

HP provides a complete communications program to help you keep up to date with
your HP NetServer:

•

HP NetServer Support News

•

Navigator CD-ROM Subscription

This chapter also covers the following:

•

Ordering HP cables, drive trays, and manuals

•

Contacting HP’s Regional Headquarters

•

Joining CompuServe

HP NetServer Navigator Release History
and Status Report

To ensure that you have the latest versions of the software, obtain the current
Navigator CD-ROM release history. The release history is updated for each new
release of the CD-ROM.

The release history briefly describes the following for each release:

•

Major changes to the Navigator CD-ROM that were made for that release

•

Version number

•

Release date

•

Part number of the Navigator CD-ROM

•

Document number

Содержание E30

Страница 1: ...HP NetServer E Series E 30 and E 40 User Guide HP Part Number D4949 90001 Printed February 1997 ...

Страница 2: ...yright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Windows is a registered trademark of Microsoft in the U S and other countries CompuServe is a U S trademark of CompuServe Inc NetWare and IntranetWare are registered trademarks of Novell Inc SCO is a trademark of The Sa...

Страница 3: ...r Utilities 9 Change User Preferences 9 3 HP NetServer Management 11 NetServer Management Overview 11 Using HP NetServer Information Assistant 11 Getting Help 11 Finding Information 12 Copying and Printing Information 13 Installing HP Information Assistant Software 13 Installing from the CD ROM 14 Installing from the Network 14 Server Management Using HP Support Anywhere 15 Auto Alert 16 Web Inter...

Страница 4: ...sk Drive in a Rear Shelf 30 Configuring ISA Non Plug and Play Boards 31 6 Troubleshooting 35 Troubleshooting Tools 35 Common Installation Problems 35 If the System Will Not Power On 36 Troubleshooting Sequence 36 Error Messages 37 No Error Messages Displayed 37 Clearing the CMOS Configuration 38 Hardware Problems 40 The Display Does Not Work 41 The Keyboard or Mouse Does Not Work 42 The CD ROM Dri...

Страница 5: ...E 30 55 VCCI Statement HP NetServer E 40 56 Notice for Korea RFI Statement 56 Notice for Mexico Hardware Warranty Statement 57 Notice for UK General Approval 58 C Warranty and Software License 59 Hardware Product Limited Warranty 59 Software Product Limited Warranty 59 Hewlett Packard Utility Software 59 Third Party Software Products 59 Hardware Accessories Limited Warranty 60 Hewlett Packard Hard...

Страница 6: ...nd Status Report 80 HP NetServer Navigator CD ROM Subscription Service 81 HP NetServer Navigator 82 CompuServe Discussion Forum and Library 82 World Wide Web and Internet FTP 83 Bulletin Board System 83 Automated Fax 84 HP NetServer Support News 84 Telephone Support 85 Obtaining HP Repair and Telephone Support 85 Ordering HP Cables Drive Trays and Technical Publications 87 Telephone Ordering Infor...

Страница 7: ...04 User IDs and Passwords 104 IP Address Restriction 105 Encryption 105 Using Remote Console Options 106 HP Remote Console Redirection E 40 only 107 Graphic Console Redirection Windows NT 112 RCONSOLE NetWare IntranetWare 117 Index 121 ...

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Страница 9: ...e power on button Open the NetServer front door and press the CD ROM drive eject button Place the HP NetServer Navigator CD ROM in the drive and press the eject button again to close the drive Turn the power off wait 10 seconds and turn the power on again If the system fails to boot follow the diagnostic instructions on the screen 2 Go to the Navigator Main Menu If the language needs to be changed...

Страница 10: ...ltages To remove the cover 1 Turn off the NetServer and disconnect the power cord 2 Unlock the cover To unlock the cover use the key in the key bag located on the rear of the NetServer 3 Release the latches Lift up the two release latches on the sides of the front bezel 4 Remove the cover Place your hands on the top of the cover one along each edge see figure below While applying downward pressure...

Страница 11: ...tion Overview 3 T hook Air Cooling Duct Release Latches Cover Key Lock Figure 1 1 Unlocking and Opening the NetServer Install Additional Memory Use HP SIMMs listed on the Technical Information Label on top of the chassis ...

Страница 12: ... a safe place for now you must replace it before you replace the NetServer cover 2 Align the notched corner on the SIMM with the key on the end of the slot and insert the SIMM at a 45 degree angle as shown below 3 Pivot the SIMM to the 90 degree angle until the retaining clips on both sides snap into place 4 Replace the cooling duct before replacing the NetServer cover 90 45 Notch Figure 1 2 Insta...

Страница 13: ...ay boards Do not install ISA non Plug and Play boards until instructed by the Configuration Assistant program E 40 Install all adapter boards at this time For a list of boards HP has tested and the README file with the latest configuration information view the tested products list located on the Navigator CD ROM Boards can be identified by the shape of their connectors Figure 1 4 Connector Identif...

Страница 14: ...1 Reassemble the HP NetServer and connect the power cord 2 If you have installed ISA non Plug and Play adapter boards you must now allocate memory resources to each of these boards Refer to the Installing ISA Non Plug and Play Boards in Chapter 5 Accessories for instructions 3 Turn on the HP NetServer and monitor 4 Insert the CD ROM into the CD ROM drive now turn off the power switch wait 10 secon...

Страница 15: ...n process in sequence and offers you default selections An Express configuration includes the following steps Update System BIOS This step appears if Configuration Assistant detects that a newer version of the BIOS is available on the Navigator CD ROM You must update your BIOS to the new version if you want to continue in Express mode Install NOS automated mode In automatic mode if you are install...

Страница 16: ...n Replicate Configuration you can save a copy of your current system configuration or load a previously saved configuration This method saves time when configuring multiple identical systems HP Management Solutions HP Management Solutions contains demonstrations of software available on the HP NetServer Navigator CD ROM HP Support Anywhere is included on the Navigator CD ROM Support Anywhere is fo...

Страница 17: ...hardware diagnostic for system verification burn in and rapid troubleshooting Diskette Library Allows you to conveniently generate any flexible diskette available on the NetServer Navigator CD ROM For example you can create the following diskettes BIOS Update NOS Drivers and Diagnostic Assistant Change User Preferences Change User Preferences lets you change the language and the system date and ti...

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Страница 19: ...efly describes the functionality of Information Assistant The final section describes how Information Assistant can be read or installed on other systems Using HP NetServer Information Assistant Information Assistant has many features that help you quickly find the information you need The following is a brief description of these features To understand how to use each function use the Information...

Страница 20: ... topic found but highlights the word or words found by the search You can use search operators such as AND OR NOT and NEAR to further narrow your search Select a topic from the Reference Button list Reference modules are arranged by subject not by task The Reference Button list shows reference documents available for the selected product Select a Task button Each button represents a task you can p...

Страница 21: ...g text onto the Windows Clipboard and pasting the text into any Windows application To print topics in Information Assistant use one of the print options on the File drop down menu You can choose to print the current topic or a series of previously marked topics using the Mark for Print command With the Mark for Print command you can choose to mark either the currently displayed topic or all the t...

Страница 22: ...nu and choose Run 5 At the command prompt type the following drive infoasst setup a where drive is the letter of the CD ROM drive 6 Follow the instructions that appear on your screen In Program Manager the Setup Program creates a new program group called HP NetServer Information Assistant with an icon for running the application Installing from the Network To install the HP NetServer Information A...

Страница 23: ...drive N windows iaclient you would enter the following N windows iaclient setup 4 Follow the instructions that appear on your screen Server Management Using HP Support Anywhere Built in hardware and software attributes of the HP NetServer E 40 allow for different ways of remotely monitoring and controlling your NetServer You can use HP Support Anywhere to get timely information about your network ...

Страница 24: ...fications and alarms to a designated workstation based on factory defined error thresholds Auto Alert provides Alarm notification in an easy to use intuitive stoplight interface Problem identification coupled with appropriate remedies Server operational status up down Centralized monitoring of multiple HP NetServers running either Novell NetWare IntranetWare or Windows NT network operating systems...

Страница 25: ... information about using Support Anywhere s Web Interface see Appendix E For detailed information about installation consult the HP Support Anywhere Installation and User Guide Remote Console Options The HP NetServers E Series incorporate remote access capabilities that allow you to access your NetServer from a remote site Remote access is particularly useful for network administrators VARs suppor...

Страница 26: ...reset system date time and keyboard language Graphic Console Redirection Windows NT You can use pcANYWHERE32 s capabilities when installed at both NetServer and remote console to gain virtually full graphic control over an HP NetServer E 40 from a remote location Using this feature the console display exactly mimics the display at the NetServer In this way you can take full control of your HP NetS...

Страница 27: ...ning Netware 4 11 IntranetWare Features include the ability to Load and unload modules NLMs Run NOS level diagnostics on the NetServer Monitor and evaluate NetServer performance Perform NOS level configuration including modification of network settings For instruction on setup and use of RCONSOLE remote access at the NetServer see Appendix E For detailed information about RCONSOLE setup and use at...

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Страница 29: ...on Guide The following sections describe the UPS installation procedures for Microsoft Windows NT and Novell NetWare IntranetWare UPS Installation for Microsoft Windows NT NOTE Refer to the README file on the Navigator CD ROM pwa disk1 README TXT for important updates to the UPS software installation procedure Before installing the software make sure that Your HP PowerWise UPS is plugged in turned...

Страница 30: ...rompt type the following drive PWA WINNT DISK1 SETUP EXE where drive is the letter of the CD ROM drive 4 Follow the instructions on the screen You will be prompted to identify an installation path for the software In the Installation Options window select PowerWise Assistant You will need to identify the serial port on the server to which the HP PowerWise UPS is connected To Install the UPS User I...

Страница 31: ...l management console running HP OpenView for Windows or Support Anywhere 1 If the server s CD ROM drive is accessible keep the CD ROM at its present location Otherwise put the HP PowerWise Assistant CD ROM in the CD ROM drive of the central management console If you do not have access to another CD ROM drive run the installation procedure to create installation diskettes 2 In the Windows NT Progra...

Страница 32: ...pabilities to install this software You have unloaded any earlier versions of HP PowerWise Assistant and removed it from the AUTOEXEC NCF file Refer to the UPS README file for details If you are using HP OpenView for Windows to manage your HP PowerWise UPS make sure that HP OpenView for Windows is installed on your central management console SNMP services are installed and properly set up Optional...

Страница 33: ... on the server to which the HP PowerWise UPS is connected For a Slave server you must provide the name of the Master 5 Depending on your installation choices one or more of the following commands are added to the AUTOEXEC NCF file load aiocomx load hpups load hpslave load hpupscag load hpupssd Either reboot the server to load these files or manually load them by entering pwaload at the server cons...

Страница 34: ...the central management console running HP OpenView for Windows or Support Anywhere To install the UPS Software perform the following steps 1 Insert the HP NetServer Navigator CD ROM into the CD ROM drive that is accessible from the Windows client 2 In the Windows Program Manager select Run from the File drop down menu 3 At the Command Line prompt type the following drive PWA NETWARE DISK1 SETUP EX...

Страница 35: ...is installed in the top front shelf shelf 2 IDE Jumpers Each IDE device has a jumper labeled MA SL and CS This three position jumper determines whether the device is to function as a master device or a slave device If you want the device to function as the master or slave device determined by which connector on the cable the device is connected to master connector or slave connector set the jumper...

Страница 36: ...d to the second device connector at the end of the cable is the slave NOTE Do not connect an IDE hard disk to the same cable that is connected to the preinstalled CD ROM drive This may result in degraded performance of the hard disk If you want to install an IDE hard disk you will need to purchase an extra IDE cable and connect it to the connector on the system board labeled Primary IDE Channel th...

Страница 37: ...e CD ROM with the screws provided 8 Slide the drive completely into the shelf 9 Connect the power and data cables to the rear of the drive the connectors are shaped to go in one way only See IDE Cabling for more information about which connectors to use 10 Secure the drive in position using the screws removed from the mass storage tray in step 6 11 To allow access to the drive remove the correspon...

Страница 38: ...N Do not use any size screw other than inch 6 5 mm long 6 32 machine screws to attach the hard disk drive to the tray Using any other size screw may result in permanent damage to the disk drive 9 Slide the tray into the shelf with the connector sockets at the rear until the screw holes on the tray align with the holes in the chassis 10 Secure the tray to the chassis using the two screws provided w...

Страница 39: ... in each side using screws other than those provided may cause damage to the device Replace the cover plate CAUTION Do not use any size screw other than inch 6 5 mm long 6 32 machine screws to attach the hard disk drive to the tray Using any other size screw may result in permanent damage to the disk drive 10 Connect the power and data cables to the rear of the drive The connectors are shaped to f...

Страница 40: ...ey to select the ISA Non Plug and Play Board option from the menu and press the Enter key 6 Use the down arrow key to select the Memory Resources option from the menu and press the Enter key 7 Use the up and down keys to select the memory block that corresponds to the memory range required for the ISA board you are installing and press the F7 or F8 key to reserve that block If the memory range req...

Страница 41: ... F8 key to reserve that block If the I O port range required for the board span two or more blocks shown on the screen reserve all blocks required by the board If the I O port range required for the board are less than one block select the whole block that contains the range NOTE Boards may share a reserved I O port block as long as each board uses a unique I O port range within the block No two b...

Страница 42: ...s for all remaining ISA non Plug and Play boards you are installing 17 Press the Escape key several times to exit the Setup utility When the Save Changes and Exit dialog displays on the screen press the Enter key The NetServer will reboot ...

Страница 43: ...iskette Library Enables you to conveniently generate any flexible diskette available on the NetServer Navigator CD ROM For example you can create the following diskettes BIOS Update NOS Drivers PowerWise Assistant and Diagnostic Assistant Common Installation Problems The following sections contain general procedures to help you locate installation problems If you need assistance it is recommended ...

Страница 44: ...t and turn it on to check if the fault is with the power supply Troubleshooting Sequence To troubleshoot an installation problem do the following First make sure that the system is configured properly Most system problems are the result of incorrect system and SCSI subsystem configurations If it is a network related error determine if the server has enough memory and hard disk drive capacity Consu...

Страница 45: ...ird party options and reinstall one at a time checking the system after each installation 3 Boot the system If the system does not function refer to the following procedures If you get an error message see the section Error Messages below 4 If the system still will not boot clear the CMOS memory and reboot see Clearing the CMOS Configuration below Error Messages If you get a POST error message pre...

Страница 46: ...rimary boot hard disk drive Replace the cover and connect all cables Turn on the display and the computer If the NetServer now works replace the boards and accessories one at a time to determine which one is causing the problem If a Power On System Hardware Test Error Message Appears If an error occurs during the power on system hardware test when the NetServer starts details of the error are disp...

Страница 47: ...n Option ROM error is displayed 8 Press F2 to run the Setup program when F2 Setup appears 9 Make any configuration changes that are required 10 Choose the Exit option and save the changes to save the configuration and exit the Setup program Power On System Hardware Test Error Messages There are two kinds of error messages that may prevent the NetServer from booting These are Messages in reverse vi...

Страница 48: ...he rear of the system Replace the keyboard If the problem persists contact your HP support organization Mouse error Check that the mouse is connected to the correct connector not the keyboard connector at the rear of the system Replace the mouse If the problem persists contact your HP support organization System CMOS checksum bad run Setup Press F2 to run Setup Change settings as required Choose t...

Страница 49: ... If they are carefully straighten them If you have manually configured any accessories check that each does not use the same I O address as the integrated video interface 03B0h to 03DFh Refer to the documentation supplied with the accessory for more information 2 If the display image does not align with the screen usually after you have changed resolutions use the display s controls to center the ...

Страница 50: ...r further information see your CD ROM documentation The Hard Disk Drive Does Not Work If error messages display on the monitor indicating a hard disk failure perform these checks 1 Verify that the power cable is securely connected to the drive and that the flat cable is securely connected to the drive and to the SCSI controller board 2 Check that all SCSI devices have unique IDs Refer to the road ...

Страница 51: ...itch off the NetServer 2 Remove the cover and the cooling duct 3 Move the switch on the system board labeled Clear Password to the closed position 4 Switch on the NetServer and allow it to complete its startup routine The old passwords both User and Administrator will be erased 5 Switch off the NetServer 6 Return the switch on the system board labeled Clear Password to the open position 7 Replace ...

Страница 52: ...e same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions To Install a Replacement Battery 1 Switch off the NetServer 2 Remove the cover and the cooling duct 3 Remove the existing battery Battery System Board Figure 6 1 Battery on System Board 4 Insert the new battery with the positive sign facing out and ensure that it is seat...

Страница 53: ...g duct and the cover You Can t Start the Setup Program This may be due to the copy of the NetServer s configuration in memory being corrupted by a program in which case you will need to erase this bad configuration See Clearing the CMOS Configuration ...

Страница 54: ......

Страница 55: ...orage devices that you are using Environment Temperature Operating 5 to 35 C 41 to 95 F Non operating 40 to 70 C 40 to 158 F Humidity noncondensing Operating 20 to 80 relative humidity Non operating 8 to 90 relative humidity Altitude Operating 3 046 m 10 000 ft Non operating 12 200 m 40 000 ft Maximum Air Conditioning Load Less than 430 KCal 1700 BTU Minimum Clearance Front 1 m 39 inches Sides 5 c...

Страница 56: ...8 in Weight 1 9 kg 4 2 lb Cable Length Keyboard cable 2 m 6 6 ft Power Supply Specifications HP NetServer E 30 Power supply input voltage 100 to 127 VAC 5 A at 50 60 Hz 200 to 240 VAC 3 A at 50 60 Hz Manual switching between 115 and 230 V Power supply output 160 W continuous maximum 200 W peak HP NetServer E 40 Power supply input voltage 100 to 127 VAC 5 A at 50 60 Hz 200 to 240 VAC 2 85 A at 50 6...

Страница 57: ...he separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Hewlett Packard s system certification tests were conducted with HP supported peripheral devices and HP shielded cables such as those you receive with your computer Cha...

Страница 58: ...facturer s Address 5301 Stevens Creek Blvd Santa Clara CA 95052 USA declares that the product Product Name Network Server Model Number s HP NetServer E 40 6 180 6 200 CTO Mod 0 BTO Product Options All conforms to the following Product Specifications EMC FCC Title 47 CFR Pat 15 Class B CISPR 22 1993 EN 55022 1994 Class B Supplementary Information The product complies with Part 15 of the FCC rules O...

Страница 59: ... standard according to the Radiation Control for Health and Safety Act of 1968 To ensure proper use of this product please read this instruction manual carefully and retain for future reference Should the unit ever require maintenance contact an authorized service location CAUTION Use of controls adjustments or the performance procedures other than those specified herein may result in hazardous ra...

Страница 60: ...niquement avec une batterie du même type ou d un type équivalent recommandé par le constructeur Mettre au rebut les batteries usagées conformément aux instructions du fabricant Notice for EU Radio Frequency Emissions Warning for Accessories This product has been found to comply with CISPR 22 Class B EMC emission limits Installation and use of a Class A accessory creates a system that meets the req...

Страница 61: ... 1 2 EN 50082 1 1992 Generic Immunity IEC 801 2 1991 4 kV CD 8 kV AD IEC 801 3 1984 3V m IEC 801 4 1988 0 5 kV Signal Lines 1 kV Power Lines 1 The Product was tested in a typical configuration with Hewlett Packard peripherals 2 Models configured with a network interface board and shielded twisted pair data cable Supplementary Information The product herewith complies with the requirements of the f...

Страница 62: ...aisesti Notice for Germany Noise Declaration and Ergonomics LpA 55 dB A am Arbeitsplatz operator position normaler Betrieb normal position nach DIN 45635 T 19 per ISO 7779 This product has not been evaluated for compliance with the ZH1 618 ergonomic requirements Laser Safety Statement VORSICHT Diese Gerät enthält ein Laser System und ist als LASER PRODUKT DER KLASSE 1 klassifiziert Für den richtig...

Страница 63: ... the top of the drive Bei diesem CD ROM Laufwerk CDU56S handelt es sich um ein Laser Produkt der Klasse 1 Ein entsprechender Aufkelber mit der Beschriftung LASER KLASSE 1 PRODUKT befindet sich der Obersiete des Geräts Notice for Japan VCCI Statement HP NetServer E 30 Translation This equipment is in the 1st Class category information technology equipment based on the rules of Voluntary Control Cou...

Страница 64: ...ogy Equipment VCCI When used in a residential area radio interference may be caused In this case user may be required to take appropriate corrective actions Notice for Korea RFI Statement Translation User Guide Class A Please note that this equipment has been approved for business purposes with regard to electromagnetic interference If purchased in error for use in a residential area you may wish ...

Страница 65: ...En el caso de productos que requieran de enseñanza o adiestramiento en su manejo o en su instalación a partir de la fecha en que hubiese quedado operando normalmente el producto después de su instalación en el domicilio que señale el consumidor CONDICIONES 1 Centros de Servicio Refacciones y Partes Para hacer efectiva esta garantía no podrán exigirse mayores requisitos que la presentación de esta ...

Страница 66: ...no autorizadas por Hewlett Packard de México S A de C V Producto Marca Modelo No de Serie Nombre del Distribuidor Dirección Calle Número Colonia o Poblado Delegación o Municipio C P Ciudad Estado Teléfono Fecha de entrega o instalación Notas El consumidor podrá solicitar que se haga efectiva la garantía ante la propia casa comercial donde adquirió el producto En caso de que la presente garantía se...

Страница 67: ... warranty of the parts they replace Replacement parts are new or equivalent to new When service involves the exchange of an HP NetServer or a part all removed parts in their entirety become the property of HP and must be returned to HP The replacement part becomes Customer s property HP or Reseller will restore the warranted hardware product to factory original hardware functionality Customer is r...

Страница 68: ...t Upon installation inside an HP NetServer the HP NetServer Hardware Accessory carries a one year Return to HP warranty or the remainder of the warranty period for the original HP NetServer in which it is installed whichever is longer Should HP or Reseller be unable to repair or replace the hardware accessory within a reasonable amount of time Customer s alternate remedy shall be a refund of the p...

Страница 69: ... HP NetServers without covers and incorrect input voltage unauthorized modification operation or storage outside the environmental specifications for the product in transit damage improper maintenance or defects resulting from use of third party software accessories media supplies consumables or such items not designed for use with the product HP makes no other express warranty whether written or ...

Страница 70: ...nd 2 Direct damages to tangible property up to a limit of 100 000 or the purchase price of the specific product that caused such damage The remedies in these HP Terms and Conditions of Sale and Service are Customer s sole and exclusive remedies Customer Responsibilities Customer is responsible for the following 1 Where applicable before service is provided a Having the HP NetServer s system admini...

Страница 71: ... service if HP or Reseller determines in its sole discretion that such product is located in an environment which poses a potential health hazard to service personnel HP or Reseller may require that the product be maintained by Customer personnel under direct HP or Reseller supervision Obtaining Warranty Service To obtain warranty service Customer must contact HP or Reseller The customer must be p...

Страница 72: ...any HP Sales and Service Office On site service for this product is restricted or unavailable in certain locations In HP Excluded Travel Areas areas where geographical obstacles undeveloped roads or unsuitable public transportation prohibit routine travel service is provided on a negotiated basis at extra charge Travel restrictions and response time for Reseller is defined by the participating res...

Страница 73: ...r all instances of On site coverage HP may provide a Customer Replacement Part in lieu of on site services 2 HP NetServer Hardware Accessories purchased separately after the initial server purchase carry the longer of a one year Return to HP Reseller warranty or the remaining warranty of the original HP NetServer in which it is installed 3 Upgradeable to three years on site service Technical Suppo...

Страница 74: ...on boards or hardware Third party hardware or software Operating system type and revision level U S and Canada For hardware service and telephone support contact either A participating Reseller or HP Customer Support Center Colorado 970 635 1000 Europe For hardware service and telephone support contact either A participating Reseller or HP Customer Support Center Netherlands Austria 0660 6386 Belg...

Страница 75: ... HP Customer Support Center Singapore 272 5300 Malaysia 295 2566 Hong Kong 800 7729 Indonesia 350 3408 Thailand 661 4011 China 010 62625666 ext CSC Other Countries For hardware service contact your local Reseller or HP sales office For telephone support contact your Reseller Self Help Tools Extensive technical information product updates and interactive forums are available 24 hours a day 7 days a...

Страница 76: ...able to provide a total hardware and software solution These services are available from HP or Reseller at additional charge Software Product Limited Warranty The HP Software Product Limited Warranty will govern all Software which is provided to you including Microsoft software as part of the HP computer product This HP Product Limited Warranty will supersede any non HP software warranty terms tha...

Страница 77: ...hether written or oral with respect to this product Any implied warranty of merchantability or fitness for a particular purpose is limited to the 90 day duration of this written warranty Some states or provinces do not allow limitations on how long an implied warranty lasts so the above limitation or exclusion may not apply to you This warranty gives specific legal rights and you may also have oth...

Страница 78: ... control features of the Software If the Software is licensed for concurrent use you may not allow more than the maximum number of authorized users to Use the Software concurrently Ownership The Software is owned and copyrighted by HP or its third party suppliers Your license confers no title to or ownership in the Software and is not a sale of any rights in the Software HP s third party suppliers...

Страница 79: ...e for failure to comply with any of these License Terms Upon termination you must immediately destroy the Software together with all copies adaptations and merged portions in any form Export Requirements You may not export or re export the Software or any copy or adaptation in violation of any applicable laws or regulations U S Government Restricted Rights The Software and any accompanying documen...

Страница 80: ...y at some later date If the HP NetServer Hardware Accessory was purchased with the server then the accessory can take on the warranty of the server except as noted in the warranty statement If the accessory was purchased after the initial server purchase then the accessory has a one year Return to HP Reseller warranty OR assumes the remaining warranty of the original HP NetServer in which it is in...

Страница 81: ...l wear Damage from misuse abuse or neglect Damage from use outside the product s usage or storage parameters Damage from use of parts not manufactured or sold by HP Damage from modification or incorporation into other products Damage from repair or replacement of warranted parts by other than HP or an Authorized Service Provider Damage to or loss of any programs data or removable storage media Q H...

Страница 82: ... download drivers at the recommendation of HP or your reseller support representative If you need professional services to assist you with upgrades contact your reseller or HP Q Can HP NetServer hardware components be replaced prior to an actual failure A During the warranty period of the HP NetServer system processor unit HP SCSI based hard disk drives that are monitored by HP Support Anywhere ve...

Страница 83: ...n with HP or your reseller support representative and b Run HP supplied configuration and diagnostics programs or follow the problem determination problem analysis and service request procedures that HP or your reseller support representative provides c In many cases your problem can be resolved over the telephone or the problem can be further isolated so that the correct parts are identified if o...

Страница 84: ...r A No the warranty only applies to the original owner Q How do I obtain technical support A During the warranty period telephone technical support is available to assist with setup configuration startup and troubleshooting of your hardware product For a listing of support telephone numbers and other support services see Chapter 8 Service and Support in this document Q What information do I need t...

Страница 85: ...re available that enable you to obtain technical information download product updates or participate in interactive forums with other HP NetServer customers These tools are available for you to use 24 hours a day 7 days a week More detailed information regarding these tools may be obtained at the HP home page on the Internet World Wide Web Bulletin Board Service 1 408 553 3500 Internet World Wide ...

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Страница 87: ...tems department is normally backed by a Response Center telephone support contract from HP If you have designed and configured the system yourself you are filling the role of reseller consultant or information systems department yourself and you must work with the different hardware and software manufacturers to obtain assistance Refer to each manufacturer s documentation for information on obtain...

Страница 88: ...lso covers the following Ordering HP cables drive trays and manuals Contacting HP s Regional Headquarters Joining CompuServe HP NetServer Navigator Release History and Status Report To ensure that you have the latest versions of the software obtain the current Navigator CD ROM release history The release history is updated for each new release of the CD ROM The release history briefly describes th...

Страница 89: ...eport for your CD ROM in one of these ways Internet WWW http www hp com 80 netserver support news_main html Internet FTP ftp ftp netserver hp com logon anonymous password your e mail address cd nsnavcd get 6005 txt BBS Call 1 408 553 3500 download document 6005 txt from the NSNAVCD library CompuServe GO HPPC download document 6005 txt from the NetServer library Fax Call HP s fax system at 1 800 33...

Страница 90: ...sistant It is also installable from the Navigator CD ROM for information retrieval from any PC running Microsoft Windows 3 1 Windows for Workgroups 3 11 or Windows NT The HP NetServer Information Assistant uses advanced hypertext techniques to make the information easily accessible For subscription information on the Navigator CD ROM obtain ordering instructions from the library at the HPPC forum ...

Страница 91: ... Intel HP Peripherals Lotus Microsoft Windows NT Novell Oracle SCO and Sybase See Joining CompuServe at the end of this chapter to open a CompuServe account with a free introductory membership and free usage credit World Wide Web and Internet FTP HP has a home page on the Internet World Wide Web specifically for the HP NetServer http www hp com 80 netserver support news_main html You can also down...

Страница 92: ... up the handset The telephone connection is maintained and used to send the fax to your machine Call again from your fax machine to select the documents that you want transmitted to you If you are using a fax modem instead of a fax machine this process works only if your fax software provides a START command HP NetServer Support News HP NetServer Support News is an electronic newsletter dedicated ...

Страница 93: ...ort Service or Comprehensive Network Support Service with a 7 day 24 hour option for network operating systems and multi vendor hardware Contact your local HP office for details Obtaining HP Repair and Telephone Support The Warranty and Software License chapter of this guide gives details of the hardware warranty including which HP products are covered travel limitations charges for non HP caused ...

Страница 94: ...Europe contact either Participating Service Authorized HP Personal Computer Reseller or HP Customer Support Center Netherlands France 04 50 43 9853 United Kingdom 0171 512 5202 Germany 069 92 03 22 40 Italy 02 2 641 0350 Sweden 08 619 2170 Belgium Dutch 02 626 8806 Belgium French 02 626 8807 Austria 0660 6386 Denmark 3929 4099 Switzerland 0848 80 11 11 Spain 902 321 123 Norway 22 11 6299 Ireland 0...

Страница 95: ...bles Drive Trays and Technical Publications If you need more technical information Hewlett Packard publishes other references that you can order from HP such as the HP NetServer Product Line Service Handbook Service information and reference documents such as the Dealer Configuration File Creation Guide CFG are also available in Information Assistant on the Navigator CD ROM Telephone Ordering Info...

Страница 96: ...our local telephone directory for the HP Sales and Service Office near you If you cannot locate an HP office contact one of the Worldwide HP Marketing Headquarters listed here Asia Pacific Headquarters Hewlett Packard Asia Pacific Ltd 17 21 F Shell Tower Times Sq 1 Matheson Street Causeway Bay Hong Kong Phone 852 599 7777 Fax 852 506 9261 Latin America Headquarters Hewlett Packard Company Waterfor...

Страница 97: ...35 111 Fax 49 89 66 535 242 CompuServe also has offices and agents in the following countries Argentina CompuServe S A Buenos Aires Australia NZ CompuServe Pacific Fujitsu Australia Chatswood NSW Chile ChilePac Santiago France CompuServe SARL Rueil Hong Kong CompuServe Hong Kong Motorola AirCommunications Hungary CompuServe Hungary Middle Europe Network Budapest Israel CompuServe Israel Trendline ...

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Страница 99: ...upport Anywhere management tools include the following Auto Alert provides prompt notification of server operations Support Anywhere Web takes you directly to a NetServer s web page for detailed information about NetServer operations Remote Console Options allow a system administrator support technician or dealer to monitor and when necessary take remote control of the server in order to maintain ...

Страница 100: ... NIC status and predictive SCSI drive failure Figure E 1 Example of a Notification Sent to the Support Anywhere Client The severity of the notification coming from the HP NetServer is color coded in the traffic light icon located in the upper left corner of the screen A red light signals that a critical event occurred immediate action is indicated A yellow light cautions that a minor level problem...

Страница 101: ... the display or in the Windows 95 program group to remind you that Support Anywhere service remains operational at the Support Anywhere Client Auto Alert Printouts To get a hard copy printout of an Auto Alert notice click Print A brief description of the alarm including a listing of the server name alert ID string and the date and time of the notification is sent to your designated printer This is...

Страница 102: ...e the Advice screen before you can clear the notification NOTE When you clear an Auto Alert message by clicking OK the Client does not retain a record of the cleared alarm However Support Anywhere does log all alarms on the server s web page Click Go There to launch your client s web browser and review the NetServer s alarm history Because each Auto Alert message is positioned in the same place on...

Страница 103: ...onitor your servers over the web Setup provides each server managed over the web with its own web page On each server s web page you can view detailed information about a specific alarm see a log of alarms review performance statistics or check configuration information about your server To connect to a web server s home page you can either Click Go There from an Auto Alert notice OR Double click ...

Страница 104: ... Support Anywhere 96 Figure E 3 Support Anywhere Initial Welcome screen Support Anywhere lists all managed NetServers currently configured for your network When you click on a server your web browser connects you to that server s home page ...

Страница 105: ...ents include Server Name This is the host name you provided for the server during Support Anywhere installation Date and Time of Sample All the information provided about the alarms is based on this time To update the information click Refresh Server Uptime time since last shutdown This is the elapsed time between the occurrence of the most recent shutdown and the Date and Time of Sample Network O...

Страница 106: ...of the screen displays detailed information about Server Configuration including Disk Storage Network Interface Card NIC SCSI Bus Information System Information NOTE All the information presented about the configuration of the NetServer is based on information gathered at the time indicated for the Date and Time of Sample Disk Storage The Disk Storage page displays the parameters for alarm thresho...

Страница 107: ...future notifications OR Click Cancel to retain the previously installed value Support Anywhere returns you to the Server Description home page Network Interface Card NIC The Network Interface Card page provides the hardware interface connecting the server to the network In addition to general information including server name date time and server uptime this page provides important configuration d...

Страница 108: ...details about the type of device and its address and capacity along with vendor and identifying information No information on this page may be modified System Information The System Information page provides an overview of key hardware and software components installed on the NetServer In addition to general information including server name date time and server uptime this page provides important...

Страница 109: ...hich serves as a gateway to Support Anywhere s Configuration pages You can also return to the Server Description page by clicking the link at the bottom of most Support Anywhere pages Alarms Click Alarms to view a table of recent alarms on the Alarms Summary page A descriptive list of all unacknowledged alarms is summarized in table format Figure E 7 Support Anywhere Alarm Summary To clear an alar...

Страница 110: ...on about a cleared alarm is retained in the Alarm History To review information about a cleared alarm click View Alarm History at the bottom of the Alarm Summary page In the Type of Alarm column you can click any listed alarm to get detailed information about that alarm For example Figure E 8 Support Anywhere Alarm Detail To view an historical listing of all alarms generated by the NetServer click...

Страница 111: ...orld Wide Web page over the internet The HP web page lists support resources including Technical Support and information about peripherals available for your HP NetServer In addition you can download the most recent version of software designed specifically for your NetServer from the Hewlett Packard FTP site Notes Click Notes for a log of user entered information specific to the particular NetSer...

Страница 112: ...mes Can anyone with a browser connect to your servers This is a realistic concern That s why HP recommends that you have a security strategy in place before connecting to the Internet Such a strategy may include the installation of one or more of the following security measures User IDs and passwords IP address restriction Encryption NOTE To find out more about whether a particular security option...

Страница 113: ... and password can be clearly established first Encryption As an Internet security solution encryption provides the best overall web security for the kind of information usually transmitted over the Internet An encryption method called public key cryptography is one such security option to consider In a public key system you encode the text of a message with one key and use a separate key for decod...

Страница 114: ...workstation or terminal can control server functions including the boot process run diagnostic utilities and manage and configure NOS level NetServer functions Support Anywhere includes three distinct methods you can use to remotely control an HP NetServer These are HP Remote Console Redirection E 40 only Graphics Console Redirection Windows NT RCONSOLE Novell NetWare IntranetWare CAUTION All thre...

Страница 115: ...nstallation and User Guide HP Remote Console Redirection E 40 only The HP NetServer E 40 s built in Remote Console Redirection can be used to provide troubleshooting and diagnostic services to your HP NetServer customers Remote Console Redirection allows you to provide a service to your customers without the necessity of traveling to your customer s site Using Remote Console Redirection you can ma...

Страница 116: ...OM includes the Utility Partition setup and associated files as well as pcANYWHERE32 communications software NOTE HP recommends that the customer end user retain possession of the HP NetServer Navigator CD ROM In case of emergency the server can be rebooted directly via the Navigator CD ROM In addition Support Anywhere software components are then available to the end user as needed Enabling HP Re...

Страница 117: ... Select Integrated I O Ports and press Enter The server displays a list of Integrated I O Ports 3 On the Integrated I O Ports screen cursor to Console Redirect Port and select a serial port for console redirection Using F7 and F8 to toggle through the options match your port to the interrupt data provided in the table below Table E 2 HP NetServer E 40 Default Serial Port Interrupts E 40 Label Port...

Страница 118: ...ver Connect the modem to the port you have chosen for console redirection either Serial A or Serial B Modem Initialization At the HP NetServer the third step required to enable console redirection is initializing the modem To initialize the modem and initiate a remote management session 1 Reboot the server and when prompted press F12 The server displays the Utility Partition Manager 2 On the Utili...

Страница 119: ...e sensitive password You can enter any alphanumeric combination up to 20 characters in the space provided The password you enter here will be required for remote access to the HP NetServer 5 Tab to OK and press Enter The HP Modem Initialization Utility saves the modem initialization string and password and informs you that initialization is about to occur 6 Select Yes to initialize the modem Cance...

Страница 120: ...t the server in standby mode and an initiating call from the remote console Be sure the modem is properly initialized see Modem Initialization above When you select OK then Yes from the Modem Initialization Utility server function is suspended until a remote user successfully logs on The server remains in this standby state indefinitely until a connection is made or until you disable the remote lo...

Страница 121: ...cs console redirection requires your HP NetServer to be running Windows NT In addition remember that pcANYWHERE32 operates only on consoles running either Windows 95 or Windows NT pcANYWHERE32 allows you to redirect what s graphically displayed on an HP NetServer running Windows NT 3 51 or 4 0 to a remote Windows NT 3 51 or Windows 95 PC console Installation of pcANYWHERE32 is a two part process S...

Страница 122: ...roceed to the following section detailing the configuration of pcANYWHERE32 on the NetServer To install pcANYWHERE32 host software on the NetServer 1 Insert the HP Navigator CD ROM in the CD ROM drive and at the DOS command prompt type x HPSA US PCA32 SERVER DISK1 SETUP EXE where x is the drive letter of the HP NetServer s CD ROM drive Follow the instructions on the screen to install pcANYWHERE32 ...

Страница 123: ...ed when you configured the NetServer during BIOS setup If you are not sure check by booting DOS and when prompted during boot up press F2 to run the Setup program NOTE You must reinitialize the modem to enable the NetServer s remote console capability On the BIOS Setup Main Menu cursor to the Configuration menu and select Integrated I O Ports Check the display of Integrated I O Ports After you hav...

Страница 124: ... to return to pcANYWHERE32 s main program window 5 Run the Modem connection item by double clicking it This initializes the modem and establishes the Modem connection item you just set up as the default NOTE The settings you have just selected become pcANYWHERE32 s defaults for the server side installation In order for pcANYWHERE32 to communicate with a remote console the installation at the remot...

Страница 125: ...fore you can establish an RCONSOLE communications link Note that only the NetServer needs to be running NetWare IntranetWare as the off site component the RCONSOLE program can be run from a DOS prompt Thus the only software requirement is that the client workstation has access to DOS The following illustration shows how RCONSOLE works on a NetServer running NetWare IntranetWare NetServer Support A...

Страница 126: ...der to activate the changes To enable a NetWare RCONSOLE connection at your NetServer 1 Run the NetWare server program and at the server prompt type load install 2 At the NetServer installation utility select NCF files options then Edit AUTOEXEC NCF file 3 Edit AUTOEXEC NCF by typing the following commands each on a separate line load remote password Enter load aio Enter load aiocomx Enter load rs...

Страница 127: ...ed software must also be setup at the off site workstation used for remote access For detailed instruction on the setup and use of Novell s RCONSOLE at both NetServer and remote client consult your HP Support Anywhere Installation and User Guide or your Novell NetWare IntranetWare documentation ...

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Страница 129: ... Installing 108 cover removing replacing 2 unlocking 2 D data cable 29 30 31 display troubleshooting 41 E environmental specifications 47 error messages 37 38 39 F FAX help systems 84 forgotten password s 42 G getting help 79 H hard disk drive IDE 30 installing 29 30 troubleshooting 42 hardware problems 41 hardware repair warranty information for 59 help CompuServe 82 89 FAX systems for 84 from He...

Страница 130: ... 80 Subscription Service 81 Support Anywhere 8 utilities 9 Notifications Response Options 93 P password setting 42 power cable 29 30 31 power on system hardware test 38 39 problems battery 44 CD ROM drive 42 keyboard 42 mouse 42 password s 42 R README file 1 7 regulatory information 49 Remote Console description 106 Features 17 Installing 108 server requirements 108 setting up graphic redirection ...

Страница 131: ...shooting basics 35 error messages 37 finding the problem 36 tools 35 U UPS software install 22 Novell Netware 24 Windows NT 21 utilities 9 Diagnostic Assistant 9 W warranty information for hardware 59 Web Security 104 weight and dimensions 48 ...

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