Chapter 6
Troubleshooting
42
The Keyboard or Mouse Does Not Work
1. Check that the keyboard and mouse are connected to the correct sockets.
Refer to the I/O panel label on the rear panel of the NetServer.
2. Check that the mouse is correctly defined in the Windows Control Panel.
3. Clean the mouse ball and rollers using a lint-free cloth.
The CD-ROM Drive Does Not Work
1. Check that a CD is inserted in the drive.
2. Check that the power and data cables are correctly connected to the device.
3. Check that the CD-ROM is configured correctly in the Startup Center menu
located under the Security menu in the Setup program.
4. If you intend to boot from the CD, make sure that option is enabled in the
Setup program.
5. For further information, see your CD-ROM documentation.
The Hard Disk Drive Does Not Work
If error messages display on the monitor indicating a hard disk failure, perform
these checks:
1. Verify that the power cable is securely connected to the drive, and that
the flat cable is securely connected to the drive and to the SCSI
controller board.
2. Check that all SCSI devices have unique IDs. Refer to the road map or the
Technical Reference Label on the inside of the system for more details on
setting SCSI IDs.
Password Problems
You Have Forgotten the Passwords
If you have forgotten the User or Administrator password, you can reset them. The
User password can be reset if you know the Administrator password, and the
Administrator password can only be reset by a switch on the system board.
User Password
If you have forgotten the User password, but the Administrator password is set and
known, perform the following steps:
