Appendix C
Warranty and Software License
75
Q: What are my options if I want network or server application software
support?
A: Network or server application software support services are available to
complement the HP NetServer Warranty. Examples of these services
include:
◊
Per-incident bundled (5-pack or 10-pack) network support,
◊
Annual network support, and
◊
Annual network support and server application support.
Additionally, these services can be customized to your business
requirements (standard hours or 7x24 coverage) to provide a total hardware
and software solution. These services are available from HP or an
Authorized HP Reseller at additional charge.
Q: What are my responsibilities during warranty?
A: Your responsibilities, before service is provided under warranty, include
the following:
a. Have the HP NetServer system administrator available for consultation
with HP or your reseller support representative; and
b. Run HP-supplied configuration and diagnostics programs or follow the
problem determination, problem analysis, and service request
procedures that HP or your reseller support representative provides.
c. In many cases, your problem can be resolved over the telephone or the
problem can be further isolated so that the correct parts are identified if
on-site service is necessary.
Q: Where can I find warranty documentation?
A: The HP NetServer is packaged with warranty and service information that
details the warranty terms and conditions. The warranty and service
information is the legal warranty document and contains information on
your warranty coverage type and length.
Q: What can I do to optimize the reliability of my system and the integrity of
my data?
A: For maximum system reliability and data integrity, here are some
recommendations:
a. Ensure that all HP NetServer covers, panels, and board retainers are in
place to provide proper airflow whether the system is free-standing,
rack-mounted, or being shipped;
