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Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

Содержание 11-be0 Series

Страница 1: ...Maintenance and Service Guide SUMMARY This guide provides information about spare parts removal and replacement of parts security backing up and more ...

Страница 2: ...available on your computer Not all features are available in all editions or versions of Windows Systems may require upgraded and or separately purchased hardware drivers software or BIOS update to take full advantage of Windows functionality Windows is automatically updated which is always enabled High speed internet and Microsoft account required ISP fees may apply and additional requirements ma...

Страница 3: ...ct the computer air vents Use the computer only on a hard flat surface Do not allow another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to come into contact with the skin or a soft surface such as pillows or rugs or clothing during operation The computer and the AC adapter comply with the...

Страница 4: ...iv Safety warning notice ...

Страница 5: ...1 Removing the keyboard 11 Touchpad settings and components 12 Touchpad settings 12 Adjusting touchpad settings 12 Turning on the touchpad 12 Touchpad components 12 Lights 13 Special keys 14 Labels 15 Inserting a microSD card 16 3 Illustrated parts catalog 18 Computer major components 18 Miscellaneous parts 20 4 Removal and replacement procedures preliminary requirements 21 Tools required 21 Servi...

Страница 6: ...ng guidelines 27 Accessing support information 27 5 Removal and replacement procedures for authorized service provider parts 29 Component replacement procedures 29 Preparation for disassembly 29 Kickstand 29 Basic camera function test 30 Display assembly 30 Touch control board 32 Speakers 33 Sensor board 34 Power button 35 BIOS board 36 Pogo connectors and cables 37 WLAN antennas and cables 38 Sys...

Страница 7: ...g the latest HP PC Hardware Diagnostics Windows version from HP 54 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store 54 Downloading HP Hardware Diagnostics Windows by product name or number select products only 54 Installing HP PC Hardware Diagnostics Windows 55 Using HP PC Hardware Diagnostics UEFI 55 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 55 S...

Страница 8: ...10 Power cord set requirements 60 Requirements for all countries 60 Requirements for specific countries and regions 60 11 Recycling 62 Index 63 viii ...

Страница 9: ...ht emitting diode WLED antiglare UWVA ultra wide view angle sRGB 100 embedded DisplayPort eDP 1 4 panel self refresh PSR2 400 nits bent panel 2 0 mm 3 8 mm low blue light touch screen Touch solution with flush glass multitouch enabled Gorilla Glass 5 Anti smudge Flicker free Supports active stylus Supports active stylus Supports Microsoft HDR streaming Memory Onboard nonupgradeable LPDDR4X 2933 si...

Страница 10: ...st Supports modern standby connected Supports S2 sleep idle Media card reader HP MultiFormat microSD Media Card Reader Supports microSD SDHC SDXC Ports Tablet USB 3 2 Gen1 Type C Supports power delivery Supports data transfer Supports DisplayPort 1 4 out up to 4096 2160 60 Hz Supports HP Sleep Charge 2 Docking connector 5 pin Soft cover Docking connector 5 pin Hot plug unplug and auto detect for c...

Страница 11: ...sensor Color sensor Operating system Windows 10 Home S 64 Windows 10 Home S 64 Chinese Market CPPP Windows 10 Home S 64 Entry Windows 10 Home S 64 Entry Single Language Windows 10 Home S 64 Entry Single Language India PPP Windows 10 Home S 64 Single Language Windows 10 Home S 64 Single Language India PPP Windows 11 Home 64 Windows 11 Home 64 Chinese Market CPPP Windows 11 Home S 64 Windows 11 Home...

Страница 12: ...Table 1 1 Product components and their descriptions continued Category Description Kickstand Soft keyboard 4 Chapter 1 Product description ...

Страница 13: ...re To find out what software is installed on your tablet right click the Start button and then select Apps and Features Top Identify the components on the top of the tablet Table 2 1 Top components and their descriptions Component Description 1 AC adapter and battery light White The AC adapter is connected and the battery is fully charged Blinking amber The AC adapter is disconnected and the batte...

Страница 14: ...Sleep When the tablet is in the Sleep state press the button briefly to exit Sleep select products only When the tablet is in Hibernation press the button briefly to exit Hibernation IMPORTANT Pressing and holding down the power button results in the loss of unsaved information If the tablet has stopped responding and shutdown procedures are ineffective press and hold the power button down for at ...

Страница 15: ...de of the tablet Table 2 3 Right side components and their descriptions Component Description 1 Volume button Controls speaker volume on the tablet 2 microSD memory card reader Reads optional memory cards that enable you to store manage share or access information To insert a card see Inserting a microSD card on page 16 Left side Identify the left side component of the tablet Right 7 ...

Страница 16: ...using the tablet at night or for reading NOTE Wake on Touch WOT is enabled on this display You can tap the screen twice to wake the tablet WARNING To reduce the risk of serious injury read the Safety Comfort Guide It describes proper workstation setup and proper posture health and work habits for computer users The Safety Comfort Guide also provides important electrical and mechanical safety infor...

Страница 17: ...he warmth or coolness of the light source NOTE Do not cover the sensor The display brightness adjusts if the sensor notices light change The antennas are not visible from the outside of the tablet For optimal transmission keep the areas immediately around the antennas free from obstructions For wireless regulatory notices see the section of the Regulatory Safety and Environmental Notices that appl...

Страница 18: ... works with the tablet in portrait or landscape mode 1 Turn the tablet upside down on a flat surface and attach the kickstand to back of the tablet 2 Use one of the following sets of steps depending on whether the tablet is in portrait or landscape mode In portrait mode open the right side of the kickstand In landscape mode slide the bottom of the kickstand away from the tablet and adjust your vie...

Страница 19: ... of the tablet To connect the keyboard lower the tablet onto the keyboard until the connectors click into place NOTE For proper keyboard placement be sure that the keyboard is at an angle and not lying flat against a surface Removing the keyboard Use this step to remove the keyboard from the tablet To remove the tablet from the keyboard pull the tablet away from the back of the keyboard Keyboard s...

Страница 20: ...n press enter 2 Choose a setting Turning on the touchpad Follow these steps to turn on the touchpad 1 Select the Search icon in the taskbar type touchpad settings in the search box and then press enter 2 Using an external mouse click the touchpad button If you are not using an external mouse press the Tab key repeatedly until the pointer rests on the touchpad button Then press the spacebar to sele...

Страница 21: ...inger gestures to move the pointer or activate items on the screen 2 Left touchpad button Functions like the left button on an external mouse 3 Right touchpad button Functions like the right button on an external mouse Lights Identify the light on the keyboard Keyboard soft cover select products only 13 ...

Страница 22: ...k is on which switches the key input to all capital letters Special keys Identify the special keys Table 2 9 Special keys and their descriptions Component Description 1 esc key Displays system information when pressed in combination with the fn key 14 Chapter 2 Getting to know your tablet ...

Страница 23: ...n paper form or imprinted on the product IMPORTANT Check the following locations for the labels described in this section the bottom of the computer inside the battery bay under the service door on the back of the display or on the bottom of a tablet kickstand Service label Provides important information to identify your computer When contacting support you might be asked for the serial number the...

Страница 24: ...ification labels Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use Inserting a microSD card Insert a microSD card by following these steps 1 Position the tablet display side down on a flat surface 2 Insert a small straightened paper clip into the card tray access hole 3 Press in gently on the c...

Страница 25: ...5 Replace the tray in the tablet Press in gently on the tray 4 until it is firmly seated Inserting a microSD card 17 ...

Страница 26: ... continually improves and changes product parts For complete and current information about supported parts for your computer go to http partsurfer hp com select your country or region and then follow the on screen instructions NOTE Details about your computer including model serial number product key and length of warranty are on the service tag at the bottom of your computer 18 Chapter 3 Illustra...

Страница 27: ...go connector and cable bottom M93509 001 7 Pogo connector and cable right M93510 001 8 Sensor board NOTE The sensor board cable is available as spare part number M98508 001 DF M93500 001 FF M99727 001 9 Display cable includes foil M93496 001 10 Touch control board cable M93497 001 11 Keyboard M90128 xx1 Denmark Finland and Norway DH1 France 051 French Canada DB1 Germany 041 Italy 061 Switzerland B...

Страница 28: ...98510 001 Fingerprint reader module not illustrated M98501 001 SD card holder not illustrated M93503 001 Miscellaneous parts To identify the miscellaneous parts use this table Table 3 2 Miscellaneous part descriptions and part numbers Component Spare part number Screw Kit M93513 001 Protective Tape Kit M93502 001 LED rubber M98504 001 Zenvo Pen includes cable L95614 001 Power cord C5 1 0 m 3 3 ft ...

Страница 29: ...to prevent damage Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts Cables and connectors Handle cables with extreme care to avoid damage IMPORTANT When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Apply only the tension required to unseat o...

Страница 30: ...tive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout a normal cycle The device might function normally for a while but it has been degraded in the internal layers reducing its life expectancy Networks built into many integrated c...

Страница 31: ...rs such as tubes bags or boxes Protect all electrostatic parts and assemblies with conductive or approved containers or packaging Keep electrostatic sensitive parts in their containers until they arrive at static free stations Place items on a grounded surface before removing them from their container Always be properly grounded when touching a sensitive component or assembly Avoid contact with pi...

Страница 32: ...xtures made of static safe materials when fixtures must directly contact dissipative surfaces Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene foam Use conductive field service tools such as cutters screwdrivers and vacuums Avoid contact with pins leads or circuitry Recommended materials and equipment HP recommends certain materials and equi...

Страница 33: ...nded steps to clean the high touch external surfaces on your computer After you remove the dirt and debris you can also clean the surfaces with a disinfectant See Cleaning your computer with a disinfectant on page 26 for guidelines to help prevent the spread of harmful bacteria and viruses Removing dirt and debris from your computer Here are the recommended steps to clean dirt and debris from your...

Страница 34: ... when disinfecting high touch external surfaces on your computer 1 Wear disposable gloves made of latex or nitrile gloves if you are latex sensitive when cleaning the surfaces 2 Turn off your device and unplug the power cord and other connected external devices Remove any installed batteries from items such as wireless keyboards CAUTION To prevent electric shock or damage to components never clean...

Страница 35: ...uses Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment To avoid hand contact transport products in static safe tubes bags or boxes Protect ESD sensitive parts and assemblies with conductive or approved containers or packaging Keep ESD sensitive parts in their containers until the parts arrive at static free workstations Place items on...

Страница 36: ... display in the right panel Chrome 1 Go to support google com chrome 2 Search collect Chrome device logs Technical bulletins To locate technical bulletins 1 Go to www hp com 2 Place the cursor over Problem solving to display more options 3 Select Support Troubleshooting 4 Type the serial number product number or product name to go to the product support page 5 Select Advisories to view technical b...

Страница 37: ...s many as 46 screws when you service the parts described in this chapter Make special note of each screw size and location during removal and replacement Preparation for disassembly To remove and replace computer components use these procedures See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures 1 Turn off the computer If you are unsure whether ...

Страница 38: ...camera was deliberately turned back during rotation by using the Get Reverse Count feature of the calibration tool For more information about the calibration tool see https support hp com Display assembly To remove and disassemble the display assembly use these procedures and illustrations NOTE Wake on Touch WOT is enabled on this display You can tap the screen twice to wake the tablet Table 5 2 D...

Страница 39: ... Lift the panel up enough to insert a tool between the panel and the computer 4 3 Pull the tool around under the entire display panel until the panel is fully released 5 4 Lift the panel far enough off the computer to access the cables underneath 6 NOTE When lifting the display panel be sure not to accidentally disconnect the cables from the system board Component replacement procedures 31 ...

Страница 40: ...ack of the display panel 1 Lift the tape and disconnect the LVDS display cable from the back of the display panel 2 Reverse this procedure to replace the display assembly Run the camera function test after the repair For more information see Basic camera function test on page 30 Touch control board To remove the touch control board use this procedure and illustration 32 Chapter 5 Removal and repla...

Страница 41: ...tor on the touch control board 1 3 Disconnect the two thick ribbon cables from the reverse ZIF connectors on the board 2 4 Use a tool to release the board from the display 3 The board is secured with adhesive To replace the touch control board reverse the removal procedures Run the camera function test after the repair For more information see Basic camera function test on page 30 Speakers To remo...

Страница 42: ...ter 4 Reverse this procedure to install the speakers Run the camera function test after the repair For more information see Basic camera function test on page 30 Sensor board To remove the sensor board use this procedure and illustration Table 5 5 Sensor board description and part number Description Spare part number Sensor board DF M93500 001 Sensor board FF M99727 001 Sensor board cable M98508 0...

Страница 43: ...Table 5 6 Power button descriptions and part numbers Description Spare part number Power button M93501 001 Power button cable M98507 001 Power button bracket M98022 001 Fingerprint reader module M98501 001 Before removing the power button follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the display assembly see Display assembly on page 3...

Страница 44: ... BIOS board description and part number Description Spare part number BIOS board M98510 001 BIOS board cable M98509 001 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the display assembly see Display assembly on page 30 3 Disconnect the battery cable from the system board see Battery on page 44 Remove the BIOS board 1 Disconnect the BIOS board cable from...

Страница 45: ...Pogo connector and cable description and part number Description Spare part number Pogo connector and cable bottom portrait M93509 001 Pogo connector and cable right landscape M93510 001 Before removing the pogo connectors and cables follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the display assembly see Display assembly on page 30 3 D...

Страница 46: ...stall the pogo connector and cable Run the camera function test after the repair For more information see Basic camera function test on page 30 WLAN antennas and cables To remove the WLAN antennas and cables use this procedure and illustration 38 Chapter 5 Removal and replacement procedures for authorized service provider parts ...

Страница 47: ...tennas off the heat sink and battery 2 3 Remove the antennas and cables from the computer 3 To replace the WLAN antennas reverse the removal procedures Run the camera function test after the repair For more information see Basic camera function test on page 30 System board To remove the system board use these procedures and illustrations Table 5 10 System board descriptions and part numbers Descri...

Страница 48: ...e the system board 1 Disconnect the following cables from the system board 1 Pogo cable 2 Speaker cables 2 3 Camera cable 4 Motor cable 5 Power button cable 6 Pogo cable 7 BIOS board cable 8 Sensor board cable 9 Antenna cables 2 Remove the card reader insert 1 3 Remove the six Phillips M2 0 2 0 screws 2 from the system board 4 Remove the two Phillips M1 6 1 6 screws 3 from the system board 40 Chap...

Страница 49: ...ree pieces of thin gray tape 1 7 Remove the plastic piece that covers the WLAN antenna cable connectors on the system board 2 8 Lift up the antenna that is glued to the heat sink 3 9 Remove the black foam tape from the left side near the camera 4 Component replacement procedures 41 ...

Страница 50: ...t number Description Spare part number 256 GB M11042 007 128 GB M11040 007 Before removing the solid state drive follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the display assembly see Display assembly on page 30 3 Disconnect the battery cable from the system board see Battery on page 44 4 Remove the system board see System board on pa...

Страница 51: ...nto the drive Camera To remove the camera use this procedure and illustration Table 5 12 Camera descriptions and part numbers Description Spare part number Camera M93508 001 Camera motor M93507 001 Camera bracket M98023 001 Before removing the camera follow these steps 1 Prepare the computer for disassembly see Preparation for disassembly on page 29 2 Remove the display assembly see Display assemb...

Страница 52: ...move the motor 4 5 Pull the camera module up through the hole to remove it 5 Reverse this procedure to install the camera Run the camera function test after the repair For more information see Basic camera function test on page 30 Battery To remove the battery use these procedures and illustrations Table 5 13 Battery description and part number Description Spare part number Battery 2 cell 32 Whr 4...

Страница 53: ...isplay assembly on page 30 3 Remove the system board see System board on page 39 WARNING To reduce potential safety issues use only the user replaceable battery provided with the computer a replacement battery provided by HP or a compatible battery purchased from HP IMPORTANT Removing a battery that is the sole power source for the computer can cause loss of information To prevent loss of informat...

Страница 54: ... is still under the battery use a tool to lift the bottom of the battery up apply solvent such as alcohol under the battery and then wait 10 20 minutes Use a tool to lift up the battery and then use tweezers to grasp and slowly and steadily pull the tape out far enough to grasp it and pull it out with your fingers If the tape breaks and you cannot see it under the battery but only a small part of ...

Страница 55: ... menu is displayed Updating Setup Utility BIOS Updated versions of Setup Utility BIOS might be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To decide whether you need to u...

Страница 56: ... the search box and then select the HP Support Assistant app or Select the question mark icon in the taskbar 2 Select Updates The Checking for Updates window opens and Windows checks for updates 3 Follow the on screen instructions 4 At the download area follow these steps a Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer If the update is...

Страница 57: ...ilename exe The BIOS installation begins 5 Complete the installation by following the on screen instructions NOTE After a message on the screen reports a successful installation you can delete the downloaded file from your hard drive Updating Setup Utility BIOS 49 ...

Страница 58: ...age is 32 GB or less Microsoft System Restore is disabled by default Using the HP Cloud Recovery Download Tool to create recovery media select products only You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive For details Go to http www hp com support search for HP Cloud Recovery and then select the result that matches the type of computer that ...

Страница 59: ...recover the original operating system and software programs that were installed at the factory On select products it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool For details see Using the HP Cloud Recovery Download Tool to create recovery media select products only on page 50 NOTE If you cannot create recovery media yourself contact support to obtain recov...

Страница 60: ... then follow the on screen instructions Using HP Sure Recover select products only Select computer models are configured with HP Sure Recover a PC operating system OS recovery solution built into the hardware and software HP Sure Recover can fully restore the HP OS image without installed recovery software Using HP Sure Recover an administrator or user can restore the system and install Latest ver...

Страница 61: ...HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement a 24 digit failure ID code is generated for select component tests For interactive tests such as keyboard mouse or audio and video palette you must perform troubleshooting steps before you can receive a failure ID You have several options after you receive a failure ID Select Next to open the Event Automation S...

Страница 62: ...test HP PC Hardware Diagnostics Windows version from HP To download HP PC Hardware Diagnostics Windows from HP follow these steps 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics Windows and then select the specific Windows diagnostics version to download to your computer or a USB flash drive The tool downloads to the selec...

Страница 63: ...ate the HP UEFI support environment because only exe files are provided For more information see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 56 If your PC does not start in Windows you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failu...

Страница 64: ...is procedure 1 Go to http www hp com go techcenter pcdiags The HP PC Diagnostics home page is displayed 2 Select Download HP Diagnostics UEFI and then select Run Downloading HP PC Hardware Diagnostics UEFI by product name or number select products only You can download HP PC Hardware Diagnostics UEFI by product name or number select products only to a USB flash drive NOTE For some products you mig...

Страница 65: ...tomizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup BIOS you can perform several customizations Set a schedule for running diagnostics unattended You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics Set the location for downloading the diagnostic tools This fe...

Страница 66: ...Depth 176 5 mm 7 0 in Height 8 2 mm 0 3 in Weight lowest configuration 657 g 1 45 lb Dimensions soft cover Width 252 5 mm 9 9 in Depth 180 1 mm 7 1 Height 4 5 mm 0 2 in Weight lowest configuration 245 g 0 54 lb Dimensions kickstand Width 251 9 9 9 in Depth 176 5 mm 7 0 in Height 4 1 mm 0 2 in Weight lowest configuration 240 0 53 lb Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C t...

Страница 67: ...urfaces The device operates well within this range of temperatures Display specifications This section provides specifications for your display Table 9 2 Display specifications Metric U S Active diagonal size 27 8 cm 11 0 in Resolution 2160 1440 Surface treatment Antiglare Brightness 400 nits Viewing angle UWVA Backlight WLED Display panel interface sRGB Display specifications 59 ...

Страница 68: ... be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125 V ac or 250 V ac as required by the power system of each country or region The appliance coupler must meet the mechanical configuration of an EN 60 320 IEC 320 S...

Страница 69: ...le cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCTF three conductor 0 75 mm or 1 25 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Standard C8303 7 A 125 V ac configuration 4 The flexible cord must be Type RVV three conductor 0 75 mm conductor size Power cord s...

Страница 70: ...in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP website at http www hp com recycle 62 Chapter 11 Recycling ...

Страница 71: ...r major components 18 computer specifications 58 connectors landscape pogo 8 portrait pogo 7 power 5 control zone 12 D display specifications 58 59 display components 8 E electrostatic discharge ESD 21 22 preventing damage 21 22 23 esc key identifying 14 F fingerprint reader 6 fn key identifying 15 G grounding methods 21 22 23 guidelines packaging 21 27 transporting 21 27 workstation 21 H hard dri...

Страница 72: ... solid state drive 42 restoring 50 restoring and recovery methods 51 right control zone identifying 12 right side components 7 S sensor board removal 34 spare part numbers 34 serial number computer 15 service labels locating 15 software locating 5 software installed locating 5 solid state drive removal and replacement 42 speakers removal 33 spare part numbers 33 speakers identifying 8 special keys...

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