
UM DS-90xxHUHI-F8/N User Manual 041717NA
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8.
If the HDD is not detected or the status is Abnormal, replace the HDD according to the requirement.
9.
Check if the fault is solved.
10.
If it is solved, finish the process. If not, please contact Hikvision technical support.
•
Live View image freezes when video outputs locally.
Possible Reasons:
- The frame rate has not reached the real-time frame rate.
1.
Check the parameters of Main Stream (Continuous) and Main Stream (Event).
2.
Select Menu > Record > Parameters > Record, and set the resolution of Main Stream (Event) the same
as the Main Stream (Continuous).
3.
Verify the frame rate is real-time frame rate.
4.
Select Menu > Record > Parameters > Record, and set the Frame Rate to Full Frame.
5.
Check if the fault is solved by the above steps.
6.
If it is solved, finish the process. If not, contact Hikvision Technical Support.
•
When using the device to get Live View audio, there is no sound, there is too much noise, or the
volume is too low.
Possible Reasons:
- Cable between the pickup and camera is not connected well; impedance mismatches or is
incompatible.
- The stream type is not set as Video & Audio.
1.
Verify the cable between the pickup and camera is connected well; impedance matches and is
compatible.
2.
Verify the setting parameters are correct.
3.
Select “Menu > Record > Parameters > Record”, and set the Stream Type as “Audio & Video”.
4.
Check if the fault is solved by the above steps.
5.
If it is solved, finish the process. If not, contact Hikvision Technical Support.xxxxxxxxxx
•
The image freezes when DVR is playing back by single or multi-channel cameras.
Possible Reasons:
- The frame rate is not the real-time frame rate.
- The DVR supports up to 16-channel synchronize playback, depending on model, at the resolution of
4CIF. If you want a 16-channel synchronize playback at the resolution of 720p, frame extracting may
occur, which leads to image freezing.