Section 2
5
MLSM2003-09-03
Parts & Warranty
How To Obtain Parts:
•
Contact an authorized
Heartland dealer or Heartland
Appliances direct.
•
When ordering replacement
parts (warranty or not) always
provide the following
information:
Serial Number
Model Number
Component Description
Part number
•
Commonly replaced parts are
listed in Section 7 at the end of
this book and at the back of the
owner’s manual.
•
To obtain replacement parts
directly from Heartland, contact
the following departments:
Heartland Appliances Inc.
1050 Fountain St. N.
Cambridge, Ontario
N3H 4R7
ph: 877-650-5775
fx: 800-327-5609
Warranty & Non-Warranty
Replacement Parts:
Service Dept. Ext. 2241 & 2264
Note:
Please contact Heartland
Appliances Service Department
prior to performing service work in
order to assist in the diagnosis of
the problem, this should result in
having to go to the customer’s
home only once.
How To Set Up Warranty Service:
•
Contact one of the
manufacturer’s service
technicians to obtain a CSF
reference number. CSF
number will serve as authoriza-
tion to proceed with warranty
work and will be referenced for
any future warranty work.
Contact Heartland Appliances
Service Department at:
Heartland Appliances Inc.
1050 Fountain St. N.
Cambridge, Ontario
N3H 4R7
ph: 877-650-5775
fx: 800-327-5609
Service Department:
Extensions 2241 & 2264
•
CSF number to be referenced
in all warranty claims
•
Contacting Heartland
Appliances prior to performing
service work, will assist in the
diagnosis of the problem, this
should result in having to go to
the customer’s home only
once.
How To Submit Warranty Claims:
•
For prompt warranty claim
processing, submit your
standard service form (i.e.
Narda style) completely filled
out to:
Heartland Appliances Inc.
Service Department
1050 Fountain St. N.
Cambridge, Ontario
N3H 4R7
fx: 800-327-5609
•
Warranty Claim forms to in-
clude, but not limited to, the
following information:
•
Customer Name, Address and
Phone Number
•
Serial Number
•
Model Number
•
Date of Service
•
Work Performed
•••••
Full Description of Work
Performed
•••••
CSF Reference number (see
“How To Set Up Warranty
Service” section above for
details).
How to Return Merchandise:
•
Contact Heartland Appliances’
Service Department to obtain
authorization for any
merchandise returns at:
Heartland Appliances Inc.
1050 Fountain St. N.
Cambridge, Ontario; N3H
4R7
ph: 877-650-5775
fx: 800-327-5609
Service Department:
Extensions 2241 & 2264
•
Depending on the nature of the
merchandise to be returned, an
RGA number (Return Goods
Authorization) may be issued.
A comprehensive RGA Kit
package will be expedited with
instructions and back up
paperwork for the prompt and
safe return of the goods.
