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5.3 Error codes
Note:
For detailed information on the error codes and on error management refer to the YukonDrive® User Manual.
5.4 Helpline/Support & Service
Our Technical Customer Service can provide you with fast, targeted assistance if you have any technical queries relat-
ing to project planning or commissioning of the drive unit. To that end, please collect the following information prior
to making contact:
1. Type designation, serial number and software version of the device (see software rating plate)
2. DriveManager version in use (menu:
►
Help
►
Information..
►
Version)
3. Displayed error code (on 7-segment display or DriveManager)
4. Description of the error symptoms, how it occurred and relevant circumstances
5. Save device settings to file in DriveManager
6. Name of company and contact, telephone number and e-mail address
6. Safe Torque Off (STO)
All Informations about the STO function can be found in the document “
Description of the STO safety function
”
(material number 1007417).