Device Description HG G-19603ZA | English, Revision 03 | Date: 31.03.2021
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Trouble Shooting – Chapter 10
10
Trouble Shooting
Below you find a tabular list of possible errors. For each error, a possible cause is giv
-
en in the second column. In the third column, you will find instructions on how to
narrow down the error and, ideally, how to correct it.
If you were not able to correct the error using the error table:
It helps us a lot if you note down when the error occurs and what source you
suspect before contacting us.
Please contact Götting KG. You will find the address on the back of this manual.
10.1 Error Codes
Table 38
Error codes
Code Name
Meaning
Possible diagnosis/
troubleshooting
0x01 ERROR_OVERFLOW
Sensor too close to magnetic
tape, sensor overloaded
Increase distance
0x02 ERROR_I2C
internal error: I2C Bus
–
restart device
–
if the error does not disappear
after this: contact service
0x04 ERROR_FLASH
internal error: Flash memory
–
restart device
–
if the error does not disappear
after this: contact service
0x08 ERROR_CHIP_DETECT internal error: Sensor IC
–
restart device
–
if the error does not disappear
after this: contact service
0x10 ERROR_I2C_STOP
internal error: Communication
–
restart device
–
if the error does not disappear
after this: contact service
