Naris
Naris
User’s
Manual V14 14/02/20 Page 32 of 52
A1 TROUBLESHOOTING
If the PC is allowed to go into sleep mode, the USB interface is powered down. When brought
out of sleep mode, the PC does not re-initialise the USB interface, and therefore it is effectively
not present. A solution is to remove the USB connection at the PC or instrument side then re-
connect. That may be sufficient, but if not, save any results, close down the instrument
software, and restart it.
An instance of the application is already active
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The software is already open in another window
Error adding font GM.TTF or the file GM.TTF could not be loaded
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The font has not been added to your Windows font folder
License key is missing or invalid!
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Either no license key is present or it does not match the program
License key does not match product!
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The key file in the program folder does not match the program
The requested file cannot be loaded in this application
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The record file you tried to load is not matched to this program
File saving attempt failed!
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The record file has not been saved --- is the folder valid and do you hold the correct
permissions to save to it?
Target file already exists!
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You are attempting to overwrite an existing file with this name
Directory "%s" does not exist
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The directory (folder) you are trying to save to or load from does not exist.
No filename given
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You have clicked on save without specifying a file name
Export to "%s" has failed!
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The data export you have set up has failed. Perhaps the folder name is wrong?
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FILE MANAGEMENT