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July, 2013

Proprietary and Confidential

Appendix E:

Troubleshooting

In This Section

Elevation/Azimuth Screw Is not Moving

.........................................................................................

Modem LEDs Are not On

...............................................................................................................

I Cannot Connect to Modem

..........................................................................................................

During Installation, Web Page Freezes

.........................................................................................

Transceiver Emits No Sounds

.......................................................................................................

I Cannot Lock Onto Satellite

..........................................................................................................

I Am Experiencing a Deterioration of Service

................................................................................

I Cannot Obtain Peak Tone

...........................................................................................................

Elevation/Azimuth Screw Is not Moving

Check the fastening nuts to make sure they are loose.

Figure 59: Loosening the Screws

If the fastening nuts had been tightened, they will prevent the elevation/azimuth screw
from further movement.

Modem LEDs Are not On

This indicates a power supply problem.



Check that the electric socket is powered.



Check that the electric plug of the power adapter is tightly connected.

Содержание SkyEdge IIc

Страница 1: ...CPE Installation and Pointing User Guide July 2013 Revision Number 1 1 Document Number DC 002966 D...

Страница 2: ...r in part without the express written consent of Gilat Satellite Networks Ltd The disclosure by Gilat Satellite Networks Ltd of information contained herein does not constitute any license or authoriz...

Страница 3: ...he Box 18 Tools 18 Pointing Data 19 Chapter 4 Installing Equipment 21 Selecting Dish Location 21 Installing Pole 22 Installing Dish 22 Assembling Back Bracket with Az El 23 Mounting Az El on Pole 24 S...

Страница 4: ...nformation 67 Diagnostics 67 Installation Log 67 CPE Self Test 68 Technician 70 Appendix C List of Acronyms 71 Appendix D Error Messages 73 Appendix E Troubleshooting 75 Elevation Azimuth Screw Is not...

Страница 5: ...ditions affect modem reception 83 Are any Internet ports addresses blocked 84 Can I watch movies online 84 Do I need authorization to install satellite dish 84 What do I do if I cannot find installati...

Страница 6: ......

Страница 7: ...d successfully the modem will log on to the system During the logon procedure the system will automatically determine whether the dish has been pointed accurately enough Figure 1 System Overview Once...

Страница 8: ...with any equipment know the hazards involved and how to prevent accidents This symbol means Be careful In this situation damage can be caused to equipment or data can be lost This symbol means Take n...

Страница 9: ...his Manual and Kit July 2013 7 Proprietary and Confidential How to Use This Manual and Kit We recommend using the kit in the following order Read the manual Watch the installation video CD Start the i...

Страница 10: ...impose unexpected forces on dish when there is a risk of thunderstorm or when it is too dark During installation tightly secure all parts to avoid potential danger to persons and surroundings Restrict...

Страница 11: ...oaxial cables when the modem is powered DC voltages are present on the coaxial connectors To avoid damage by static electricity disconnect or re connect the Ethernet cable from the modem or from compu...

Страница 12: ......

Страница 13: ...3 What s Not in the Box 18 What s in the Box It is important to open the box in a suitable location to ensure the modem is not exposed to excessive humidity and or extreme temperatures To inspect the...

Страница 14: ...ng kit components Description 1 Az El with clamps 2 Back bracket 3 Skew plate 4 Reflector 5 Boom arm 6 Transceiver bracket 7 Transceiver 8 RF cables and F connectors 9 Grounding cable bag 10 Modem box...

Страница 15: ...aged wrong contact your supplier 4 Set aside the modem box for later use Figure 5 Modem Box 5 Put the rest of the components back into the kit box to make it easy to transport to the dish installation...

Страница 16: ...Packing List Box Contents 14 CPE Installation and Pointing Proprietary and Confidential Item Quantity Image 2 Reflector 1 3 Boom arm 1 4 Transceiver bracket 1 5 Back bracket 1...

Страница 17: ...nd Confidential Item Quantity Image 6 Az El assembled with pole clamps 1 7 Skew plate 1 8 Hardware bag 1 set see below 9 Documentation bag 1 set see below 10 Modem packaging box 1 set see below 11 Tra...

Страница 18: ...box includes the following items Item Quantity 1 SkyEdge II c Aries modem 1 2 Power adapter 1 3 Power cable 1 4 LAN Cable 1 5 F connector 2 Figure 6 Modem Box Transceiver Packaging Box The box includ...

Страница 19: ...iage bolt short neck M8x1 25mm thread 9 2 Spring Washer for 8 mm bolt 9 3 Flat Washer for 8 mm bolt 9 4 Nut Hex M8X1 25 9 Mounting Kit Item Description Quantity 1 Arrow Elevation offset arrow 1 Transc...

Страница 20: ...Item Quantity 1 CD 1 2 Quick Guide 1 What s Not in the Box What you need to provide A Leveled Pole Tools for the installation Pointing Data If you are planning to use the dish for satellite TV recepti...

Страница 21: ...e invoice contains important data necessary for successful installation Do not start the installation unless you have the invoice with all the data see below Pointing data appears in the invoice Satel...

Страница 22: ......

Страница 23: ...tion Determine the suitable location for your satellite dish Selecting a suitable outdoor location with a clear view towards the satellite is very important obstructions e g buildings or trees may aff...

Страница 24: ...led on a solid base Mechanical forces to be considered The wind load of the dish is 495 N at pressure of 800 N m 2 according to EN 60728 11 The maximum bending moment of the mounting mast 1000mm high...

Страница 25: ...Proprietary and Confidential Figure 10 Modem Box Assembling Back Bracket with Az El To assemble the back bracket on the Az El 1 Place the Az El clamps down on an even surface so that its elevation br...

Страница 26: ...back bracket with the arrow marking facing forward 4 Insert the four bolts through the holes in the skew plate and the Az El 5 From the rear side place a flat washer a spring washer and thread a nut...

Страница 27: ...fidential Figure 12 Clamps Released 3 Place the Az El on the pole 4 Reposition the clamps on the bolts To ensure a sturdy mount make sure that the clamp has been shifted in the direction of its open e...

Страница 28: ...the rotation of the assembly around the pole with just a moderate effort during the pointing procedure It is desirable to tighten each nut 1 2 turn at a time moving from nut to nut in a crisscross man...

Страница 29: ...l Figure 14 Retention Nuts 2 Verify that the two nuts retaining the Az El horizontally movable part marked with smaller circles are loose 3 Rotate the elevation screw to set the nominal elevation valu...

Страница 30: ...in between provide a 1 degree grid Mounting Reflector To mount the reflector 1 Verify that the back bracket rotates freely relative to the skew plate If the rotation is not free enough you need to sli...

Страница 31: ...4 Put a flat washer and a spring washer on the bolt 5 Thread a nut 2 3 threads onto the bolt Figure 18 Dish above U Slot 6 Bring the reflector in contact with the back bracket and slide it down so th...

Страница 32: ...ointing Proprietary and Confidential Figure 19 Nut Threaded Halfway on Bolt 7 Insert the remaining four bolts to attach the reflector to the back bracket Figure 20 Reflector with Screws Inserted 8 On...

Страница 33: ...ening of all the nuts with a spanner ratchet Attaching Boom Arm to Back Bracket To attach the boom arm to the back bracket 1 Insert the reflector end of the boom arm into the back bracket all the way...

Страница 34: ...Transceiver Bracket and Transceiver To assemble the transceiver bracket and the transceiver 1 Apply the bracket onto the transceiver as shown in the Figure below Figure 24 Assembling Transceiver on B...

Страница 35: ...rm 4 Tighten the four bolts with the Allen key supplied Assembling Transceiver Bracket on Boom Arm To assemble the transceiver bracket on the boom arm 1 Put the transceiver bracket on the feed end of...

Страница 36: ...a connector on the outdoor end The indoor end of the cable has no connectors attached To thread the RF cables through the boom 1 Feed the outdoor ends of the cables with the pre attached F connectors...

Страница 37: ...the corresponding female RF connectors of the transceiver Rx to Rx and Tx to Tx leaving a loop of cable excess length as shown in the Figure below Figure 27 Connecting Cables to Transceiver Grounding...

Страница 38: ...lamp 3 Ground the pole supporting the dish assembly according to local regulations Grounding can be done by attaching a down conductor to the grounding screw of the back bracket as shown in the image...

Страница 39: ...gether Setting Nominal Azimuth At this stage the bolts of the clamps should be partially tightened so that the Az El is flush against the pole yet loose enough to allow it to rotate smoothly around th...

Страница 40: ...tial Figure 30 Azimuth Fine Tuning Grid 2 Using a compass determine the direction to point the dish according to the azimuth value provided in the invoice 3 Rotate the dish assembly around the pole so...

Страница 41: ...ole is not ideally vertical you will notice the offset on the offset scale see the Figure below Keep in mind that the bars of the elevation scale have a 2 degree resolution smaller markings in between...

Страница 42: ...As wall materials vary you may need to contact your local specialist for advice on particulars Make sure to drill these holes at an angle that prevents the water from seeping into the house when dril...

Страница 43: ...ote that one of the cables has a running mark printed lengthwise it also allows you to differ between the Rx and Tx cables 2 Strip about 18 mm of the outer jacket only 3 Fold the wire shielding backwa...

Страница 44: ...stalling Dish Installing Equipment 42 CPE Installation and Pointing Proprietary and Confidential Figure 33 Connector Assembled on Cable 7 Repeat this procedure assembling the other cable and F connect...

Страница 45: ...therefore installation can be performed anytime For safety reasons it is advisable to install the dish during the day Initial pointing must be performed under clear sky condition to guarantee accurat...

Страница 46: ...Connecting RF Cables to Modem To connect the RF cables to the modem 1 Screw the male cable F connector marked Rx on the RF IN female connector on the modem see arrow 1 in the Figure below Figure 35 RF...

Страница 47: ...t of the modem 2 Connect the other end of the LAN cable to the Ethernet port of the PC If the distance between the devices exceeds the length of the standard cable you will need to obtain a longer cab...

Страница 48: ...iguring Computer Before configuring the modem you need to verify that your computer is configured properly 1 DHCP settings must be enabled 2 Proxy server must be disabled See the next section for deta...

Страница 49: ...l Figure 37 Win7 DHCP 1 3 In the left panel of the Network and Sharing Center page click Change adapter settings Available LAN adapters are displayed Figure 38 Win7 DHCP 2 4 Right click the desired LA...

Страница 50: ...ing and Connecting Modem Modem Configuration 48 CPE Installation and Pointing Proprietary and Confidential Figure 39 Win7 DHCP 3 5 Double click Internet Protocol Version 4 TCP IPv4 TCP IPv4 box is dis...

Страница 51: ...6 Verify that Obtain an IP address automatically and Obtain DNS server address automatically are selected if not select and click OK Disabling Proxy Server Connection To disable a proxy server connec...

Страница 52: ...cting Modem Modem Configuration 50 CPE Installation and Pointing Proprietary and Confidential Figure 41 Disabling Proxy 1 2 Click LAN settings and verify that the Use a proxy server for your LAN check...

Страница 53: ...the Location drop down menu select Automatic 4 Select Ethernet or the network adapter you wish to change the settings for 5 Select Using DHCP from the Configure IPv4 pull down menu 6 Click Apply Disab...

Страница 54: ...screens viewed when using other Web browsers may be slightly different in appearance All captures in this section were carried out on a CPE running basic software Once the CPE connects to the system...

Страница 55: ...s displayed Continue to the next section Dish Pointing Preparation on page 53 Dish Pointing Preparation To prepare the modem for dish pointing 1 In the Modem Configuration Starting Page screen review...

Страница 56: ...lace where the dish is located and start pointing it Continue to the Dish Pointing on page 54 section Dish Pointing Audio Indication The transceiver has a built in speaker that allows the system to in...

Страница 57: ...bort A mismatch between the parameters entered and the kit installed Figure 46 Sound Visualization Coarse Pointing To perform the coarse pointing 1 Verify that the nominal elevation azimuth and skew v...

Страница 58: ...e rotation three more times each time at a slower pace than the previous one If the Locked tone is not obtained after that double check all settings and verify that there is a clear line of sight to t...

Страница 59: ...Tightening the nuts in a different way may cause a change in the assembly position to the extent that the actual elevation and azimuth values will considerably differ from the nominal values Excessiv...

Страница 60: ...s not achieved return to the nominal value and modify the azimuth setting by 2 degrees around the zero setting If neither of these measures helps to obtain the Locked tone you need to repeat the coars...

Страница 61: ...direction again and stop as soon as a continuous tone is achieved Figure 49 Elevation Fine Tuning 5 At this point it is necessary to optimize the azimuth setting for the second time Using a spanner ra...

Страница 62: ...the side and top of the assembly until the tone changes to a staggering tone Verify that once you let go the tone returns to peak tone 8 Once you have completed fine pointing the dish return to your...

Страница 63: ...Installing and Connecting Modem July 2013 61 Proprietary and Confidential Figure 51 Locked on Satellite 2 A reminder is displayed...

Страница 64: ...nload The modem is downloading the latest software version b Step 2 5 Forward Channel Acquisition Modem locks onto the correct carrier for network admission c Step 3 5 Return Channel Acquisition Modem...

Страница 65: ...July 2013 63 Proprietary and Confidential Figure 53 Installation Complete box 5 Click Finish to complete the installation The Home Page containing the system general information is displayed Figure 54...

Страница 66: ...o improve the pointing unless there is an explicit warning in case the difference between the current value and the maximum achieved value is larger than expected 6 This step completes the Gilat CPE i...

Страница 67: ...ication of your choice We recommend Satellite AR by Analytical Graphics Inc AGI you can download it from http spacedata agi com MobileApps about htm 2 Install the application 3 Run the application 4 V...

Страница 68: ......

Страница 69: ...ion If you encounter a non optimal service condition that requires a call to your service provider s technical support center the technician most probably will ask you to read out what this page says...

Страница 70: ...is a utility that allows testing modem connectivity DNS resolution and upload download speed after temporarily disconnecting it from the computer without physically disconnecting the LAN cable This i...

Страница 71: ...ntial To run the modem self test 1 Click on Diagnostics 2 Optional Select the Speed Test checkbox 3 Click Run Test The results of the self test are displayed Figure 57 Self Test Results 4 To view deta...

Страница 72: ...lation and Pointing Proprietary and Confidential Figure 58 Test Advanced Information To view the results of the last test click View Last Test Technician This page is password protected and is not use...

Страница 73: ...st of Acronyms POST Power On Self Test CPE Customer Peripheral Equipment DHCP Dynamic Host Configuration Protocol DNS Domain Name Server ISP Internet Service Provider LAN Local Access Network LED Ligh...

Страница 74: ......

Страница 75: ...detected CPE has detected that the RF cluster code does not match the kit provided Verify the installation parameters If the parameters are correct contact Help Desk 5 When Finish Pointing button is c...

Страница 76: ...persists contact the Help Desk 11 In the CPE Status a message is displayed No Sync Synchronization problem Modem cannot synchronize with the hub This could be related to a technical problem at the sa...

Страница 77: ...I Am Experiencing a Deterioration of Service 77 I Cannot Obtain Peak Tone 77 Elevation Azimuth Screw Is not Moving Check the fastening nuts to make sure they are loose Figure 59 Loosening the Screws...

Страница 78: ...lled between the modem and the PC 2 Connect the PC directly to the modem with an Ethernet cable If the Web page does not refresh restart the modem Transceiver Emits No Sounds 1 Check the Tx cable conn...

Страница 79: ...e dish has moved for whatever reason repoint it 5 Check whether there are new obstructions in the line of sight a tree that has grown a new building etc If not try reinstalling the modem to achieve hi...

Страница 80: ...transmissions it is necessary to install a separate TV reception kit optional Kit Contents The kit includes An LNBF bracket that has four mounting slots Figure 60 LNBF Bracket An LNBF unit that comes...

Страница 81: ...onfidential Figure 62 LNBF Unit with Small Neck Diameter An LNBF adapter that comes with a ring insert The ring insert is used for a small LNBF unit neck Figure 63 Adapter with Ring Insert The ring in...

Страница 82: ...tion kit 1 Attach the bracket to the boom arm as shown in the Figure Figure 65 Attaching TV Bracket to Boom Arm 2 Select the slot according to the desired TV satellite orbital position according to th...

Страница 83: ...Group TV satellite Orbital Position 19 2E TV satellite Orbital Position 23 5E 1 4 Orbital position 28 2E Slot 3 Slot 1 5 8 Orbital position 31 5E Slot 4 Slot 2 3 Secure the LNBF unit in the adapter Fi...

Страница 84: ...82 CPE Installation and Pointing Proprietary and Confidential Figure 67 Mounting LNBF Adapter onto LNBF Bracket...

Страница 85: ...cally 2 5W transmitted with a directional dish with a very low out of beam emission The only location where the level of radiation can be dangerous is between the transceiver and the dish see Safety W...

Страница 86: ...on to install satellite dish This has been handled by the operator who received appropriate permissions from the authorities In case of aesthetics related problems with local authorities this is the u...

Страница 87: ...Cables to Modem 44 CPE Self Test 68 D Diagnostics 67 Disabling Proxy Server Connection 49 51 Dish Assembly Box 13 Dish Assembly Kit 17 Dish Pointing 54 Dish Pointing Preparation 53 Dish Pointing Smart...

Страница 88: ...l Skew 36 Status 67 Supported Operating Systems and Browsers 45 System Monitoring 67 T Technician 70 Terms of Direction 6 Threading RF Cables Through the Boom 34 Threading the Cables into House 40 Too...

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