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Chapter 7

Troubleshooting and
support

This chapter provides information to help you troubleshoot
problems and contact technical support in case you need assis-
tance with your GE equipment.
In this chapter:

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Contacting us

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Содержание MobileView 4

Страница 1: ...MobileView g MobileView 4 Installation Manual ...

Страница 2: ... using the Soft ware confirms Your agreement to be bound by these terms and conditions If You do not agree with these terms and conditions do not install or use the Software or if already installed immediately cease all use of the Software and promptly uninstall all components of the Software 1 Definitions The following definitions apply to this document a GE with respect to title to or warranty o...

Страница 3: ...the functions contained in the Software will be fit for their intended purpose as described in the applicable Documentation from GE and will conform in all material respects to the specifications stated in such Documenta tion GE does not warrant that the operation of the Software will be uninterrupted or error free GE does warrant that the media on which the Software is furnished will be free from...

Страница 4: ...is agreement is the complete and exclusive statement of the agreement between You and GE and super sedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of this agreement Intended use Use this product only for the purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your loca...

Страница 5: ...t overview 2 Viewing and retrieving images 3 Product contents 4 System requirements 4 Other requirements 5 References and related documents 5 Chapter 2 Camera installation 7 System layout 8 Camera cable guidelines 9 Camera assemblies 11 Surface mount 11 Flush mount 13 Field of view 14 Mounting location adjustments 16 ...

Страница 6: ...ons 24 Relay outputs 24 Reinstalling the back box 25 Maintenance plug 25 Chapter 4 DVR configuration 27 Connect to the DVR 28 Remote desktop connection 30 Date and time 32 Commit DVR changes 33 System configuration 35 Vehicle setup 36 Camera setup 38 Audio setup 46 Alarm events 47 I O devices 50 System 51 Storage allocation and usage 52 System settings 54 Camera settings 54 Delete files after setu...

Страница 7: ...65 Impact sensor 66 Panic button 68 Microphone 70 GPS 72 Chapter 6 Testing 73 MobileView 4 testing 74 MV4 monitor program 74 Watchdog on off 75 LEDs and relays 75 GPS testing 76 Real time inputs 77 Analog inputs 78 Voltages and temperatures 78 Relay testing 79 Fan and fuse status 79 Status indicators 79 Log off DVR 79 Video manager program 80 Chapter 7 Troubleshooting and support 81 Troubleshootin...

Страница 8: ...MobileView 4 Installation Manual viii Appendix A Checklists and worksheets 85 DVR installation checklist 86 Vehicle layout diagram 92 Camera mounting plate template 93 Index 95 ...

Страница 9: ...d have a basic knowledge of the following CCTV systems and components Electrical wiring Windows XP operating system TCP IP networking Windows Remote Desktop protocol and file sharing Read these instructions and all ancillary documentation entirely before installing or operating this product The most current versions of this and related documentation may be found on our website Refer to Online reso...

Страница 10: ...ows panes tabs fields variables and other GUI elements Titles of books and various documents Blue italic Electronic version Hyperlinks to cross references related topics and URL addresses Monospace Text that displays on the computer screen Programming or coding sequences CAUTION Cautions identify conditions or practices that may result in damage to the equipment or other property WARNING Warnings ...

Страница 11: ... including minimum hardware software requirements and steps you need to perform before you begin installing configuring and using your MobileView 4 system In this chapter Product overview 2 Product contents 4 System requirements 4 Other requirements 5 References and related documents 5 ...

Страница 12: ...vices A MobileView system consists of software applications and the required equipment and the accessories shown in Figure 1 Figure 1 A typical MobileView 4 system layout N Basic system A Aluminum housing B Camera C Up to 12 cameras per system D RG179 Siamese coaxial cable E GPS antenna F DVR assembly G Wireless bridge H Wireless antenna I Wireless antenna cable J Microphones K Ethernet cable L Pa...

Страница 13: ...in the appropriate sections of the manual On the software side the MobileView solution uses a Video Manager software application for the review of surveillance and event based video stored on the DVR Video Manager is also used to configure MobileView operating parameters The Fleet Manager application adds remote management tools to automate video download device health checking e mail notification...

Страница 14: ...ckage and contents for visible damage If any components are damaged or missing do not use the unit contact the supplier immediately If you need to return the unit you must ship it in the original box System requirements You need a computer to view the images and to interact with the system The minimum computer requirements are Windows XP OS with SP2 and all current updates NET Framework SP1 1 Pent...

Страница 15: ...37 You may also want to refer to the documentation for your cameras and other products for installation and setup information BNC crimper Molex pin crimper CAT 5 Ethernet crossover cable Phillips and flathead screwdrivers CAT 5 Ethernet patch cable Riv nut gun Drill and bits up to 5 8 in Socket set up to 5 8 in Electrical connections ends lugs etc Solder gun with solder Electrical tape Spare BNCs ...

Страница 16: ...MobileView 4 Installation Manual 6 ...

Страница 17: ...vides information on determining a system layout and installing the hardware components In this chapter System layout 8 Camera cable guidelines 9 Camera assemblies 11 Surface mount 11 Flush mount 13 Field of view 14 Mounting location adjustments 16 ...

Страница 18: ... fields of view shown 6 7 8 1 2 3 4 5 1 Front door camera Front of the bus over the driver s head looking at the front passenger entry 2 Forward facing camera Front of the bus looking in front of the bus 3 Front to rear camera Front of the bus looking down the center aisle to the back 4 Rear exit camera Across from the back door looking at the back doorway 5 Rear to front camera Back of the bus lo...

Страница 19: ...ssing cables through tapping plates or metal sidewalls of the vehicle if possible insert grommets in the holes to protect the cables If it is not possible make sure that the protective outer CL2 jacket is maintained when passing the cables through the holes When pulling cable through the conduit do not jerk or overpull the cables These actions will stretch and damage the cable If you must pull cab...

Страница 20: ... 3 Typical eight camera cabling layout 6 7 8 1 2 3 4 5 DVR location 1 Front door camera 2 Forward facing camera 3 Front to rear camera 4 Rear exit camera 5 Rear to front camera 6 SideEye side camera 7 Center to rear camera 8 SideEye rear camera ...

Страница 21: ...ry hole and mounting holes in the appropriate locations Surface mount It is typical to install surface mount camera housings on the ceiling but you may also mount the housings to any flat vehicle surface 1 Use the template in Camera mounting plate template on page 93 to mark the location of the cable entry hole and two mounting holes Figure 4 Figure 4 Mounting hole locations 2 Using a 3 16 in 5 mm...

Страница 22: ...ed Do not put the screw in the center of the mounting hole slot Figure 5 Figure 5 Mounting plate installation 7 See Field of view on page 14 to align the camera s field of view 8 Use a thread locking compound which prevents screws from vibrating to secure the surface mount housing to the mounting plate with the four 3 8 in tamper resistant tamper torque machine screws Figure 6 Figure 6 Surface mou...

Страница 23: ...n 2 Cut a 3 25 by 3 25 in 83 by 83 mm hole in the appropriate location on the mounting surface 3 Using the housing as a template mark the location of the mounting holes 4 Using a 3 16 in 5 mm drill bit drill the mounting holes 5 Connect the video and power cables to the camera assembly 6 Mount the camera assembly to the vehicle surface using two fasteners screwed into panel nuts Figure 7 Figure 7 ...

Страница 24: ...the camera positioning might include altering the position of the camera and for surface mount cameras using a spacer To adjust the vertical angle of the camera see Figure 9 and do the following 1 Loosen the camera s pivot screws 2 Rotate the camera to the correct angle 3 Retighten the pivot screws Figure 9 Adjusting the camera s vertical angle Angled flush mount cover Square flush mount cover ...

Страница 25: ...lens if you are installing a surface mount camera on the side of the vehicle To rotate the camera lens do the following 1 Loosen the set screw on the top of the camera assembly Figure 10 Adjusting the camera s horizontal angle 2 Rotate the camera assembly 90 3 Retighten the set screw CAUTION Overtightening the set and pivot screws can damage the camera s lens ...

Страница 26: ...e that the lens set screw and the wiring harness are at the top of the camera For cameras mounted on the street side of the bus or surface mounted facing backward remove the two side set screws and lift the camera out of its bracket Figure 11 Loosening the camera from the mounting bracket and inverting the camera 2 Rotate the entire camera assembly 180º 3 Insert the camera into the bracket and rep...

Страница 27: ...ew 4 DVR In this chapter Installation overview 18 Mounting 19 Wiring 20 Camera power connections 20 BNC connections 21 Analog and digital input connections 21 Status output connections 22 Input power connections 23 Audio connections 24 Relay outputs 24 Reinstalling the back box 25 Maintenance plug 25 ...

Страница 28: ...lation overview The DVR is housed within a protective outer housing that is mounted to the vehicle Figure 13 All connections are made through the back box Figure 13 DVR assembly Front cover Hard drive caddy Main housing Back box Back box cover ...

Страница 29: ...emove the vibration isolators or the nuts and bolts holding them in place 3 Fasten the mounting plate to the vehicle using four nuts and bolts These are not provided we recommend 1 4 20 bolts Ensure you have enough space available for system cabling at the rear of the housing 4 Reattach the DVR main housing to the mounting plate and secure the side mounting brackets using the locking washers and n...

Страница 30: ... screws and pulling it out of its socket 2 Make connections as shown in Figure 16 To make connections strip each wire 3 8 in 10 mm insert it into the appropriate slot then tighten the terminal screw 3 Reinstall the camera power terminal block Figure 16 Camera power terminal block connections J9 Audio J1 Serial LEDs COM3 Network BNC connections J12 Power J14 Relays MUX J10 Camera power power 5V 2 A...

Страница 31: ...rpose inputs to activate complicated system reactions based on input status voltage levels time of day or day of week See Chapter 4 DVR configuration on page 27 for programming details Figure 18 Analog and digital terminal block connections MobileView provides two specific peripheral devices for use with the digital inputs These are the impact sensor and panic button See Chapter 5 Optional hardwar...

Страница 32: ...active and is connected to the red Status LED on the panic button Software LED This output is normally active and is connected to the green Status LED on the panic button These open collector outputs are rated to sink 40 mA The most common uses for these outputs are as interfaces to a vehicle monitoring system or to the status LEDs on the MobileView panic button Before connecting between the Mobil...

Страница 33: ...ur pin Phoenix connector Before connecting the Phoenix block to the back box test the four pin Phoenix wire harness for power continuous 24 VDC and engine running ignition Note For a working definition of engine running ignition contact the vehicle manufacturer 4 Check the power connections with a voltage meter to ensure correct polarity 5 Plug the Phoenix connector into the back board on the DVR ...

Страница 34: ...am these general purpose outputs to activate on complicated system reactions based on input status voltage levels time of day or day of week See Chapter 4 DVR configuration on page 27 for programming details Figure 22 Relay outputs Audio in out A GND 12 V fused Line out right Line out left GND Line in right GND Line in left J9 Relay outputs R3 Normally open R3 Common R2 Normally closed R2 Normally...

Страница 35: ... outer housing 5 Gently rock the back box into place with an even pressure applied to opposite sides of the cover plate It should eventually snap into place 6 When properly aligned the back box retaining screws easily secure the assembly Maintenance plug The maintenance plug Figure 23 lets you start or shut down the MobileView 4 DVR manually You might need to force a manual shutdown to remove and ...

Страница 36: ... affect on the system If the ignition input is deactivated the system s shutdown timer sequence will activate Upon expiration of the shutdown dwell time the DVR will shut down Shutdown To shut down the DVR while it is running normally or during the delayed shutdown time insert the maintenance plug into either the upper or lower PS2 port The DVR will immediately begin an orderly shutdown The DVR wi...

Страница 37: ... information on configuring your DVR In this chapter Connect to the DVR 28 Remote desktop connection 30 Date and time 32 Commit DVR changes 33 System configuration 35 Delete files after setup 56 Chapter 4 DVR configuration ...

Страница 38: ...o the following IP address 192 168 0 99 Subnet 255 255 255 0 4 Open the Video Manager application from your laptop by double clicking the MobileView icon Figure 24 Figure 24 MobileView icon 5 If the DVSS connections window Figure 25 on page 29 does not automatically open click on the Open button to display the available DVR connections 6 Under the column Machine find the DVR name 7 On the row with...

Страница 39: ...Chapter 4 DVR configuration 29 Figure 25 DVSS connections After installing the MobileView 4 DVR you may use the Video Manager software installed on your laptop to configure the DVR ...

Страница 40: ...top select Start Settings Network Connections 3 Set your laptop s IP and subnet settings to the following IP address 192 168 0 99 Subnet 255 255 255 0 4 Open a remote desktop connection by clicking Start Programs Accessories Communications Remote desktop connection You may also click Start Run and type mstsc exe in the run box 5 Enter the DVR s IP address default is 192 168 0 100 into the remote d...

Страница 41: ...ession do the following 1 Close all windows on the remote desktop 2 Click on the remote desktop to ensure it has focus 3 Use the keyboard and press Alt F4 to display the shutdown windows dialog 4 Select log off from the dropdown menu and click OK The remote desktop session closes ...

Страница 42: ...ttings to the correct time zone 5 Apply the daylight savings time adjustment if applicable 6 Select the Internet Time tab and adjust time server settings 7 Click Apply 8 Since these changes are being made to write protected drive C be sure to commit the changes and reboot the DVR See Commit DVR changes on page 33 Note Access to a time server from the DVR is required to use this setting Systems wit...

Страница 43: ...ake changes to the system as required Examples of changes could be registry settings or program updates 3 When you are finished double click the Commit icon Figure 28 to launch the commit application Figure 29 on page 34 Figure 28 Commit icon 4 Press any key to close the commit application window 5 Do the following to perform an orderly shutdown to finalize a commit a Close all windows on the remo...

Страница 44: ...MobileView 4 Installation Manual 34 Figure 29 Commit application ...

Страница 45: ...lly consider how a particular property would use MobileView and adjust operating parameters accordingly Using Video Manager connect to the target DVR and press the Config button Figure 30 This will provide access to the configuration and operational settings of the DVR Figure 30 Config button The buttons under the heading Remote MobileView settings in the configuration screen Figure 31 control the...

Страница 46: ...e 37 to configure your vehicle setup 2 Enter your Depot ID DVR number and its corresponding vehicle ID 3 Designate how your vehicle is tracked or monitored If it is a fixed location check the Fixed location radio button and enter the location s coordinates If using a mobile recorder check the Mobile recorder radio button 4 Note the software version information 5 Select the Display Disk Full as Fau...

Страница 47: ...Chapter 4 DVR configuration 37 Figure 32 Vehicle setup ...

Страница 48: ...ction area Use the mouse to choose the required camera channel to configure The buttons located beneath the Camera selection area provide access to the following camera settings General Setting of camera names picture resolution color depth and frame rates Compression Selection of compression algorithm and compression levels Security Access to camera images and image identification information Cam...

Страница 49: ...Chapter 4 DVR configuration 39 General Press the General button to display the General settings screen Figure 33 Figure 33 General settings screen ...

Страница 50: ...o control the recorded frame rate for this camera The value entered is the time interval in milliseconds between camera recorded camera pictures One millisecond is one thousandth of a second and at 20 frames per second the time between images is 50 milliseconds or 1000 divided by 20 The default value for this field is 0 which delivers the maximum camera frame rate Entering 500 or half a second in ...

Страница 51: ...n Press the Compression button to display the Compression screen Figure 34 on page 42 The compression algorithm refers to the mathematical method or process used to reduce the size of the original image for recording and storage The compression level controls the extent of compression applied The default compression algorithm used by the MobileView system is JPEG Increasing the compression level r...

Страница 52: ...mpression level for each camera to optimize the quality and storage capacity for each camera and to best suit the playback analysis requirements Image statistics are provided to show the original source image size and the resulting compressed image size Figure 34 Compression screen ...

Страница 53: ...ot alter the content or structure of the picture Similarly alterations made to the picture do not affect the authentication information In the Restrict local viewing mode you can only view specific camera images from your local machine the DVR itself Remote users connected to the DVR across a network or other remote means cannot view the images from this camera regardless of security access accoun...

Страница 54: ... the Camera Control button to display the Camera control screen Figure 36 Figure 36 Camera control screen The camera control screen contains the following fields Brightness Lightens or darkens the image Move the slider bar to the left to reduce the lightness or right to increase the lightness of the image Contrast Adjusts the distribution of light and dark regions across the image Move the slider ...

Страница 55: ... see the offset frames and see continuous stable video When the rate is slowed down however the human eye begins to detect the slight offset between the odd and even fields This is often the case with digital video recorders and the images appear to jump up and down To remove this jumping effect turn on video stabilization Video stabilization ensures that consistent image fields odd or even will b...

Страница 56: ...e set on for a recorder the default mode Local audio play only When turned on the sound channels can only be played heard from the local machine from the DVR making the recording Remote users connecting to the DVR across a network or other remote means are unable to listen to audio recordings regardless of security access account and password level When the remote users function is turned off user...

Страница 57: ... to store the recorded audio channels The MobileView recorder uses only the WAV sound compression algorithm The compression algorithm selection settings are disabled The associated compression level is preset to provide the best audio standard and space efficiency Alarm events These instructions explain how to configure alarm events via Video Manager See Figure 38 on page 49 To add a new alarm eve...

Страница 58: ...lexer on all channels when an event begins Create archive Option forces the DVR to start creating archives for that period defined in pre min and post min Send GSM SMS Option to send a message to your GSM mobile phone only enabled when GSM module is attached Shutdown turn off the system immediately Option to turn off the DVR system immediately 5 Optional settings Add activation schedule This setti...

Страница 59: ...Chapter 4 DVR configuration 49 Figure 38 Alarm events ...

Страница 60: ...en you use multiple cameras To use I O devices do the following 1 Press the I O Devices button The I O devices screen appears Figure 39 2 Enter specific identities in the following categories Channel label Relay output channel settings Analog input channel settings Multiplexer settings and Resting state camera 3 Click OK Figure 39 I O devices ...

Страница 61: ...Chapter 4 DVR configuration 51 System Press the System button to configure a number of low level system settings Figure 40 Figure 40 System settings screen ...

Страница 62: ...corded parameters indexes and other necessary structures Only experienced operators should manage the system data file You must locate the system data file on its own private partition or drive No other data or files should be stored on the same drive or partition You cannot change the structure of the data file once it is created without deleting and recreating the file or you will lose data The ...

Страница 63: ...have minimal space requirements the percentage allocated to this can be small System alarm events The amount of storage space within the system data file to allocate to the storage of alarm system event logs As the event log requires a comparatively small amount of storage space the percentage allocated to this can be minimal Enter storage allocation parameters as a percentage value The equivalent...

Страница 64: ... the value to 0 deactivates the feature For the setting shown the DVR will continue recording for 10 seconds after the ignition or engine run signals are removed Figure 41 Shutdown dwell time Camera settings When you enter the number of cameras into the system that are physically attached to a recorder through the Number of cameras installed field Figure 42 the recording system will periodically c...

Страница 65: ...dware The time between resets is controlled by the Camera restart dwell time system variable Setting this value too low will negatively affect system performance The default and recommended time period is 60 seconds When the ignition or engine run signals end the DVR enters shutdown mode The camera shutdown delay period function is controlled by the Camera shutdown dwell time system variable Figur...

Страница 66: ... DVR s drive architecture C drive Contains the Windows OS write protected D drive Contains DVR configuration and history files Outgoing directory Files for transfer to Fleet Manager server Workspace directory Setup and configuration files E drive Video event files and current log file F drive Current surveillance file CAMDATA DVS Follow the steps in Stop the DVSS server Delete files on page 57 and...

Страница 67: ...ries Figure 44 Outgoing Restart the DVSS server After you complete the steps in Delete files on page 57 restart the DVSS server To restart the DVSS server do the following 1 Reopen the services control panel 2 Double click the DVSS server service 3 Select Start 4 The system will recreate new versions of the deleted files compliant with current system settings Upon complete of these activities log ...

Страница 68: ...MobileView 4 Installation Manual 58 ...

Страница 69: ...hapter 5 Optional hardware installation This chapter provides information on installing optional hardware components In this chapter Accelerometer 60 Impact sensor 66 Panic button 68 Microphone 70 GPS 72 ...

Страница 70: ...wn with water or other cleaning liquids To install the accelerometer do the following 1 Using the accelerometer as a template mark the location of the mounting holes Align the accelerometer so that it is square with the front and back of the vehicle so that the Y arrow points to the front of the vehicle Figure 45 Figure 45 Accelerometer 2 Drill the mounting holes with an appropriate size drill bit...

Страница 71: ...op connection to the DVR See Remote desktop connection on page 30 2 Stop the DVSS server See Stop the DVSS server on page 56 3 On the DVR desktop locate and double click the icon labeled MV4 Monitor The configuration software will open Figure 46 Figure 46 MV4 Monitor interface WARNING Ensure the DVR is off when connecting or disconnecting the accelerometer device ...

Страница 72: ...librate the accelerometer before installation on the bus The X Y and Z axes of the accelerometer are calibrated to the force of gravity to both a maximum and minimum To calibrate the accelerometer do the following 1 Click the Calibrate Accelerometer button on your MV4 monitor Figure 47 Figure 47 Accelerometer calibration 2 Rotate the accelerometer on each axis to comply with calibration instructio...

Страница 73: ...based on the accelerometer activation setting Refer to your MobileView Video Manager User Manual for detailed information regarding the access and configuration of alarm events The instructions in this manual only refer to setting the accelerometer alarm event configuration Figure 50 on page 64 shows a typical alarm event configuration for the accelerometer You can add an accelerometer event by cl...

Страница 74: ...ting an archive The example in Figure 50 shows the event reaction of creating an archive consisting of two minutes of video before the trigger and three minutes after the trigger event If the G force set point is exceeded on any axis the following entry displays in the log file EVENT G Force exceed X 3 122000 X 0 834000 Y 0 434000 Y 0 544000 Y 0 122000 Y 0 224000 ...

Страница 75: ...o the D drive 4 Double click the workspace directory 5 Open the FltSetting_GE ini file and scroll to the section below AccelerometerSettings AccelerometerType none AccelerometerComPort 3 AccelerometerBaudRate 57600 6 Change the AccelerometerType field to seraccel AccelerometerSettings AccelerometerType seraccel AccelerometerComPort 3 AccelerometerBaudRate 57600 7 Save and close the INI file 8 Rest...

Страница 76: ...s are insulated with heat shrink preferred or electrical tape To install the impact sensor do the following 1 Using the impact sensor as a template mark the location of the two mounting holes The impact sensor should be aligned so that it is square with the front and rear of the vehicle Figure 51 Figure 51 Aligning the impact sensor 2 Drill the mounting holes with an appropriate size drill bit CAU...

Страница 77: ...ure 52 and connect the impact sensor cable to the J13 back box connector as follows Connect the red positive wire to J13 11 Connect the black common wire to J13 10 Connect the green or white input wire to J13 2 Ensure that a jumper exists between J13 9 and J13 10 Install a 10 kohm 1 4 watt resistor between terminals J13 2 and J13 11 Figure 52 Impact sensor wiring MSS 7100 00 02 NC Green or white J...

Страница 78: ...c button s wiring 4 Splice solder wires and heat shrink exposed wire a six conductor 18 AWG cable to the panic button s wiring Note The panic button with key reset has six wires and the panic button without key reset has only five The NC and common wires are both yellow and are interchangeable 5 Route the cable to the DVR See Figure 54 and connect the cable to the J1 and J13 back box connectors as...

Страница 79: ... impact sensor input Figure 54 Panic button wiring 6 Mount the panic button to the previously drilled holes Status LEDs Your MobileView provides LEDs for status indication When the green LED is on and red LED is off the system is functioning properly When the red LED is on it indicates the system needs service MSS 4008 00 00 Green Red Yellow Yellow Gray J13 11 12 V fused or any other J1 7 Software...

Страница 80: ...onductor shielded twisted pair cable for audio and a shielded twisted pair power cable 18 AWG wire is recommended from the microphone device to the DVR location The shielded wire is attached at the microphone end only Leave a service loop at the microphone end Figure 55 shows single channel audio wiring for one microphone Figure 55 Single channel audio wiring Figure 56 on page 71 shows dual channe...

Страница 81: ...ctions on making wiring connections at the microphone end refer to the manufacturer s instructions PZM 11LL MSS 4007 00 00 PZM 11LL MSS 4007 00 00 Audio 2 Audio 2 GND 1 AC24V AC24V Audio 1 Audio 1 GND 1 AC24V AC24V J9 1 Line in left J9 2 GND J9 3 Line in right J9 4 GND J9 7 12 V fused J9 8 A GND ...

Страница 82: ... above the DVR The length of antenna cable and other equipment on the vehicle roof dictate the specific location To install the antenna do the following 1 Determine a suitable mounting location on the vehicle roof for the antenna 2 Using the antenna as a template measure the diameter of the mounting shaft and drill a hole through the roof of the vehicle 3 Route the antenna cable through the hole 4...

Страница 83: ...ains how to test your MobileView equipment to make sure the system is operating correctly You can configure and test the cameras inputs and outputs using a laptop computer In this chapter MobileView 4 testing 74 Video manager program 80 ...

Страница 84: ... these tasks you may test the system MV4 monitor program The DVR contains the MV4 Monitor program This useful utility has many low level diagnostic capabilities that are beyond the scope of this manual Others are entirely relevant and useful for testing DVR functionality To open the MV4 Monitor program do the following 1 Establish a remote desktop session See Remote desktop connection on page 30 2...

Страница 85: ...e Watchdog is off the front panel s software LEDs rapidly flash There is no external indication when the watchdog is running When active the watchdog communicates via COM 1 COM 1 data activity is indicated by COM LED 1 on the DVR s front panel LEDs and relays You may test the software LEDs via the MV4 Monitor program Check the appropriate box for the LED to test and press send Figure 58 The LED wi...

Страница 86: ...evant to users and installers is limited There are four command buttons available GPS On Turn on GPS subsystem if present GPS Off Turn off GPS subsystem GPS Reset Reset GPS subsystem GPS View Show satellite information When active the GPS subsystem communicates via COM 4 COM 4 data activity is indicated by COM 4 LED on the DVR s front panel ...

Страница 87: ...st useful part of the MV4 Monitor program is the real time inputs screen Figure 60 This screen shows the status of every user controllable MobileView input output fan fuse and voltage level on the DVR Figure 60 Real time inputs Status indicators ...

Страница 88: ...analog input conditions do the following 1 Set the Voltage Range radio button to match the analog input jumper on the back box for the input under evaluation Figure 61 2 Change the state of the analog input to the condition under evaluation 3 Record the input value at that condition 4 Repeat steps 2 and 3 for each condition 5 Repeat steps 1 through 4 for each input Figure 61 Analog and digital inp...

Страница 89: ...an and power conditions The real time input screen shows detail on each fan and fuse Status indicators The DVR has 10 digital inputs The circle shown on the right side of the real time input screen Figure 60 on page 77 indicates the status of each input All inputs use a black circle to indicate the off state The on state is shown by red and green circles In the Alarm events configuration screen an...

Страница 90: ... applications are found in the MobileView Video Manager User Manual Items to check using the Video Manager application include the following Camera names and resolution settings during playback Event activations based on programmed inputs Archival storage and playback Text overlays to ensure accuracy of information and readability General system configurations such as DVR name and system date time...

Страница 91: ...ooting and support This chapter provides information to help you troubleshoot problems and contact technical support in case you need assis tance with your GE equipment In this chapter Troubleshooting 82 Contacting us 83 ...

Страница 92: ... log file They are also easy to fix Table 4 System LEDs LED type LED Condition if green Condition if red Power 1 Main power present Input voltage out of tolerance 2 Main fuse good Not applicable 3 Ignition signal present Not applicable 4 Internal PSU voltage within tolerance None Status 1 System on MPU heartbeat slow pulse 2 Digital input change Fan failure 3 HDD activity System overheating 4 Back...

Страница 93: ...rms and Conditions Policy Statement Customer service and technical support From the Customer Support menu select Customer Service or Technical Application Select the appropriate product category for the contact information or use the menu to select a location outside the US Table 5 Technical support North America Latin America T 888 GE Security 888 437 3287 Toll free in the US Puerto Rico and Cana...

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Страница 95: ...A Checklists and worksheets This appendix provides a checklist a worksheet and a mounting plate template In this appendix DVR installation checklist 86 Vehicle layout diagram 92 Camera mounting plate template 93 ...

Страница 96: ...rd of system configuration at the time of installation Table 6 Installation checklist DVR serial number a b Property name address Vehicle number a b DVR date and time Vehicle make model Number of software licenses purchased DVR front panel IP address subnet mask DVR backbox IP address subnet mask DVR commissioning checklist Item Checked by installer Inspected accepted property Comments Termination...

Страница 97: ...ess bridge PSU antenna and Cat5 cable Cat 5 cable connected from back box to ethernet port on PSU protective device If powered at 24 VDC install inline 600 mA fuse If powered at 12 VDC install inline 1 7 A fuse GPS antenna and cable Accelerometer See install manual for calibration instructions Video clip saved Document camera views to CD DVD Submit color print of each camera view signed by custome...

Страница 98: ... No circle one circle one 320 x 240 640 x 240 640 x 480 Camera name Capture rate fps Camera 4 Yes or No circle one circle one 320 x 240 640 x 240 640 x 480 Camera name Capture rate fps Camera 5 Yes or No circle one circle one 320 x 240 640 x 240 640 x 480 Camera name Capture rate fps Camera 6 Yes or No circle one circle one 320 x 240 640 x 240 640 x 480 Camera name Capture rate fps Camera 7 Yes or...

Страница 99: ...r No circle one circle one 320 x 240 640 x 240 640 x 480 Camera name Capture rate fps Camera 12 Yes or No circle one circle one 320 x 240 640 x 240 640 x 480 Camera name Capture rate fps Record audio Yes or No circle one circle one 1 channel 2 channel Microphone 1 location Microphone 2 location Alarm Input 1 Yes or No circle one circle one Activated c Deactivated d ____VDC input Alarm name _______...

Страница 100: ...realarm min ______________ Postalarm max _____________ Alarm Input 6 circle one Yes or No circle one Activated c Deactivated d ____ VDC input Alarm name ________________ Tested Y or N Prealarm min ______________ Postalarm max _____________ Alarm Input 7 circle one Yes or No circle one Activated c Deactivated d ____ VDC input Alarm name ________________ Tested Y or N Prealarm min ______________ Pos...

Страница 101: ...meter you must commit it to DVR memory by double clicking the commit icon on the DVR desktop and rebooting the DVR b Factory default front IP subnet is 192 168 0 100 255 255 255 0 and back box IP subnet is either DHCP or 192 168 0 200 c Activated is used with a normally open contact d Deactivated is used with a normally closed contact Table 6 Installation checklist continued ...

Страница 102: ...yout diagram with the correct camera symbol per the legend below FL Flush mount RC Recessed FF Variable focus forward facing Figure 62 Vehicle layout diagram Vehicle length ft _____________________ Articulated circle one Yes or no Camera legend FL camera ________ RC camera ________ FF camera ________ Notes ...

Страница 103: ... mounting plate template Use this mounting template to drill the holes for the mounting plate in the correct places Figure 63 Mounting plate template 0 750 in 0 188 in 4 055 in 1 124 in 1 769 in 5 00 in 2 531 in ...

Страница 104: ...MobileView 4 Installation Manual 94 ...

Страница 105: ...ID 40 location 41 name 40 power connections 20 security 38 setting 38 settings 54 streetside mounting 16 type 41 checklists 85 color 45 compression 38 41 connection manager 74 connections audio 24 BNC 21 camera power 20 input power 23 status output 22 testing 74 contrast 44 conventions x D DVR housing 19 installation overview 18 wiring 20 F field of view 14 flush mount camera assemblies 11 G GPS 5...

Страница 106: ...ontents 4 overview 2 R record 40 rate 40 requirements other 5 system 4 reset 45 resolution color 41 picture 40 running camera cables 9 S safety terms and symbols x saturation 45 security 38 43 sound 53 stabilization 45 status output connections 22 storage 52 streetside mounting 16 surface mount camera assemblies 11 system 51 54 system layout 8 60 system LEDs 82 system requirements 4 T technical su...

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