
GE HealthCare CONFIDENTIAL
Direction
5936427
, Rev. 1
LOGIQ Totus
Basic Service Manual
7 - 62
Section 7-7 - Options Troubleshooting
Upload of backup to cloud failed. Please
contact your GE HealthCare service
personnel.
(Error code: 000105)
App Id does not exist (Resource not
found)
Contact AVURI Device Connect
Support at
Upload of backup to cloud failed. Please
contact your GE HealthCare service
personnel.
(Error code: 000113)
Invalid data value
Contact AVURI Device Connect
Support at
Upload of backup to cloud failed. Please
contact your GE HealthCare service
personnel.
(Error code: 000010)
External error
Contact AVURI Device Connect
Support at
Upload of backup to cloud failed. Please
contact your GE HealthCare service
personnel.
(Error code: xxxxxx)
Unknown
Contact AVURI Device Connect
Support at
Update Connection Configuration
Invalid proxy port. Update proxy
configuration failed.
Invalid string value in Proxy port field.
Enter valid Proxy port.
Proxy configuration update failed.
1.Retry count elapsed. (Any
exception happened in service
API\Agent code and th.ere is no
specific error code)
2. Any unknown connection issue.
Ensure network connection and retry.
Proxy configuration update failed. Timeout
occurred.
Console side did not receive any
response from Agent\ThingWorx side
in predefined update proxy time
delay.
Check the new configuration and
retry.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
Agent service configuration file is
corrupt.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
App key expired.
Please contact your GE HealthCare
service personnel.
The application key has expired.
Contact service personnel for app key
expiry date correction.
Invalid server certificate.
Please contact your GE HealthCare
service personnel.
The server certificate is invalid.
Install valid certificate using Device
Connect Service Certificate.
Network is disconnected.
Establish a network connection.
Deactivate
Deactivation failed. Timeout occurred.
Console side did not receive any
response from Agent\ThingWorx side
in predefined deactivate time delay.
Ensure network connection and retry.
Agent service config file is corrupted.
Please contact your GE HealthCare
service personnel.
1. Contact service for enabling re-
registration.
2. Select Deactivate.
3. Follow steps for activation.
Table 7-26 Errors for the Device Management Option (Continued)
Error
Details
Solution
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