F3Dn Service Manual Service Commitment/Section 1.2B
For Technical Support, Call 800-537-2653. Copyright
2006 Franke, Inc. All rights reserved.
Service Network
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Australia
Franke fully supports Comcater, the leading independent provider
of factory-authorized service in Australia. Comcater provides 24-
hour, 7-days-a-week response to customer service requests
through its own Call Center.
Comcater adheres to the Franke standard for qualified service agents in Australia. Among them are:
•
24 Hour emergency service
•
Factory authorized warranty service
•
Factory trained and certified technicians
•
OEM parts availability
•
System for communication with field technicians
Performance of service agents, including their parts stocking abilities, call response time, service rates and
customer satisfaction are monitored by Comcater. This Service Network list is updated annually by Comcater.
Contact Information:
Comcater Foodservice Equipment
Phone: 1800 810 161
Email: [email protected]
Service Network
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Europe
In Europe, Franke provides service through our own service subsidiary: Franke Foodservice Systems GmbH
based in Bad Saeckingen, Germany. They provide 24-hour, 7-days-a-week response to customer service
requests through their Call Center.
Our European Service Group adheres to the Franke standard for service support, providing:
•
24 Hour emergency service
•
Factory authorized warranty service
•
Factory trained and certified technicians
•
OEM parts availability
•
A system for communication with field technicians
Contact Information:
Franke Technical Services
Franke Foodservice Systems GmbH
Jurastrasse 3
79713 Bad Saeckingen
Germany
Switchboard: +49 7761 52 400
Fax: +49 7761 52 408
Rev. 1. 6/06
