30
N3089pr-0720
PROBLEM
POSSIBLE CAUSE
SOLUTION
Vehicle runs sluggishly
Undercharged battery
Charge the battery. A new battery should have been charged for
at least 18 hours before using the vehicle for the fi rst time. After
fi rst-time use, recharge the battery for at least 14 hours after each
use. Never charge the battery longer than 30 hours.
Check all connectors. Make sure the charger connector is tightly
plugged into the battery connector, and that the charger is plugged
into the wall.
Make sure power fl ow to the wall outlet is “ON”.
Battery needs charging
Be sure to charge the battery after each use.
Battery is old and will not accept
full charge
Even with proper care, a rechargeable battery does not last forever.
Average battery life is 1 to 3 years depending on vehicle use and
use conditions. Replace only with a Power Wheels
®
12 Volt battery.
Do not substitute parts.
Vehicle is overloaded
Make sure you do not overload the vehicle by allowing more than
one rider at one time, exceeding the 59 kg (130 lb.) maximum
weight capacity, or by towing objects behind the vehicle. If the
vehicle is overloaded, the built-in thermal fuse in the battery may
"trip", and automatically shut down operation for approximately
25 seconds. Adjust the driving conditions to prevent repeated
automatic shutdowns.
Driving conditions are too stressful
Use only on generally level ground.
Sometimes the vehicle doesn’t
run, but other times it does
Loose wire or connector
Check all wires around the motors and all connectors to make sure
they are tight.
Motor or electrical switch damage
Contact Consumer Relations.
When the foot pedal is
pressed, the vehicle won’t run
without a push
Loose wire or connector
Check all wires around the motors and all connectors to make sure
they are tight.
“Dead Spot” on motor
Contact Consumer Relations.
Battery’s thermal fuse
constantly "trips", but the
vehicle is not overloaded nor
the driving conditions too
severe
Damaged battery
Contact Consumer Relations.
Child is switching between FORWARD
and REVERSE without stopping
Teach your child to stop the vehicle before switching direction.
Loud clacking or grinding
noise from a motor-gearbox
Broken gears
Contact Consumer Relations.
Charger gets warm during use
It is normal for some chargers to get
warm during use and is not reason for
concern. Some chargers do not get warm
during use.
No action required.
If your charger does not get warm during use, it does not mean
that it is not working properly.
Battery makes a sizzling or
gurgling noise when charging
It is normal for some batteries to make
noise and swell slightly while charging
and is not reason for concern.
No action required
If your battery does not make noise or swell slightly during
charging, it does not mean that it is not accepting the charge
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PROBLEMS AND SOLUTIONS GUIDE