iv
Contacting customer support
If you need support, depending on the problem, you might be asked for this
information:
•
Description of the problem
•
Computer with HotView Pro and an installed management license
•
Channel and frequency plans
•
Recent spectrum analysis
•
Device topology in Google Earth (KMZ file)
•
Network map or topology plan with the names and device information
You must also have administrator access to the mesh to be able to receive
technical support.
The next table lists the contact information for customer support.
Worldwide customer support
Days/Hours
Contact
Americas
Monday to Friday
7:00 am to 5:30 pm PST
(Pacific standard time)
http://www.firetide.com/requestsupport
1 (877) FIRETIDE, extension 2
+1 (408) 399-7771, extension 2
+1 (408) 355-7271
Africa
Monday to Friday
http://www.firetide.com/requestsupport
Asia
8:00 am to 5:30 pm IST +918040215111
Australia
(India standard time)
Fax +1(408) 317-2257
Europe
