FaxFinder FF240 Скачать руководство пользователя | Manualshive

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TROUBLESHOOTING

Troubleshooting

Additional troubleshooting information is available through the Multi-Tech Knowledge Base at
www.multitech.com/kb.go. If you need help troubleshooting, you can create an account and submit a support case
directly to our technical support team. Go to support.multitech.com.

What if I can't see my FaxFinder's web page?

Verify that the admin computer is on the same subnet as the FaxFinder and that it can be pinged.

1.

Launch a Command Prompt. In Windows, this is usually found through Start > All Programs > Accessories.

2.

Type

ipconfig

and press

Enter

to verify that the admin computer's IP address is in the same network as

the FaxFinder's IP address.

3.

Type ping

192.168.2.1

(or server's current IP address) and press

Enter.

■

If FaxFinder replies to the ping and you are still unable to view the FaxFinder web page,
contact Multi-Tech Support through the portal at https://support.multitech.com.

■

To check the IP address of the FaxFinder, plug a serial cable into the Console/Command port,
open communication software (like HyperTerminal) set to a serial speed of 115,200 bps and
type

ifconfig

.

What if I don't get an email when I click Send Test Email?

This pertains to the SMTP settings (System Configuration | SMTP) and may be caused by any of the following.

Name server address could not be resolved

FaxFinder could not contact your name server during transmission. Contact FaxFinder using secure shell and try to
ping the name server.

ssh user@ip
user: admin
password: admin
# ping yyy.yyy.y.y (where y is the name server address)

If the name server ping fails, determine why it failed:

■

The name server may be on a different subnet.

■

The default gateway may be set incorrectly.

If the name server ping succeeds, try to ping the mail server using its domain name.
# ping mail.ourcompany.com

■

If you can successfully ping the mail server by its IP address, but cannot ping it via its domain name,
then the name server is not functioning correctly.

■

If the mail server cannot be pinged by either its domain name or its IP address, the mail server may not
be running or contacted by FaxFinder. See Mail Server Not Running.

Mail Server Not Running

The mail server is not running or cannot be contacted from the FaxFinder unit. To verify that the mail server is
running, use your email software to send an email to yourself.

■

If you cannot send an email to yourself, the mail server is not running. Troubleshoot the mail server.

90

FaxFinder

®

Fax Server FF240, FF440, FF840 Administrator Guide

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Содержание FF240

Страница 1: ...FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide ...

Страница 2: ... 5 452 289 5 450 425 D361 764 D355 658 D355 653 D353 598 D353 144 5 355 365 5 309 562 5 301 274 6 219 708 Other patents pending Legal Notices The Multi Tech products are not designed manufactured or intended for use and should not be used or sold or re sold for use in connection with applications requiring fail safe performance or in applications where the failure of the products would reasonably ...

Страница 3: ... Fax File Types 14 Requirements 14 Fax Routing Overview 15 Inbound Routing 15 Outbound Routing 15 Static or Dynamic Delivery 16 PBX Call Routing 16 Hardware and Installation 17 Connectors and LEDs by Model 17 FaxFinder FF240 17 FaxFinder 440 17 FaxFinder FF840 17 Connector Descriptions 18 LED Descriptions 18 FaxFinder Expansion Module Connectors and LEDs 18 FaxFinder FFEX8 18 FaxFinder FFEX16 19 C...

Страница 4: ...k Share Fields 30 Using a Server Certificate 30 Upload a Server Certificate 30 Generating a Server Certificate 30 Server Certificate Fields 31 Adding Individual Users 31 User Fields 32 Adding Global Contacts Individually 33 Routing Inbound Faxes 33 Configuring Inbound Options 34 Inbound Routing Destinations 36 Configuring Modems 37 Modem Fields 37 Creating a Restore File 40 Fax Management 41 Loggi...

Страница 5: ...obal or Personal Contacts 53 Exporting a Contact List 55 Deleting Global or Personal Contacts 55 Editing Contacts 55 Groups 55 Using Groups to Organize Contacts 55 Adding a Global or Personal Group 55 Deleting Global or Personal Group 56 Editing Groups 56 Recipients 56 Viewing Recipients 56 Creating a CSV File 56 Importing Recipient Lists 57 Importing a Recipient List 58 Exporting a Recipient List...

Страница 6: ...g Approvers 66 Enabling the Outbound Approval Report 66 Configuring Store Forward Fax T 37 66 Store Forward T 37 Parameters 67 Adding Additional Hosts 67 Configuring SNMP 68 Viewing Available MIBs 68 Configuring SNMP Version 1 and 2C 68 Configuring SNMP Version 3 68 SNMP Settings 68 Configuring SNMP Allowed Addresses 69 Setting SNMP Traps 69 Dialing Rules 71 Dialing Rules Lists 71 Components 71 Di...

Страница 7: ...inder Client for Mac 86 Installing FaxFinder Client Software on a Mac 86 Associate or Disassociate FaxFinder Fax Servers from the Client 88 Associating FaxFinder Fax Servers with the Client 88 Disassociating a FaxFinder Unit from the Client 89 Troubleshooting 90 What if I can t see my FaxFinder s web page 90 What if I don t get an email when I click Send Test Email 90 Name server address could not...

Страница 8: ...atement 99 WEEE Directive 99 Instructions for Disposal of WEEE by Users in the European Union 99 Information on HS TS Substances According to Chinese Standards 100 Information on HS TS Substances According to Chinese Standards in Chinese 101 Configuring Active Directory for Use with FaxFinder 102 FaxFinder Server Settings 102 Registering Schema Snap in 104 Creating Custom Attributes 104 Custom Att...

Страница 9: ...nt software Developer Guide provides information and examples for the FaxFinder Web Services API Package Contents The package contents include FaxFinder with factory installed software Universal power supply with power cord One phone cable for each port with RJ 11 at both ends One serial cable One serial debug cable Adhesive plastic feet Safety notice card Two mounting brackets and screws the same...

Страница 10: ...e d électrocution par la foudre N utilisez pas un téléphone à proximité d une fuite de gaz CAUTION Pour réduire le risque d incendie utilisez uniquement des cordons de raccordement de télécommunication listés UL ou certifiés CSA de calibre 26 AWG ou supérieur Lithium Battery A lithium battery located within the product provides backup power for the timekeeping This battery has an estimated life ex...

Страница 11: ...itional power information Environment Operating Environment 40 to 167 F 40 to 75 C 1 Storage Environment 40 to 185 F 40 to 85 C Relative Humdity 20 to 90 noncondensing Fax Specifications Fax Specs MT5634SMI modem Group 3 Fax T 30 and T 4 Modulations ITU V 34 ITU V 17 V 29 V 27 and V 21 Web Connections 50 File Upload Size2 48MB max for the Send Fax Web page 36MB max for T 37 Client software and API...

Страница 12: ...ower Requirements Input Voltage 9 Volts Refer to FaxFinder Expansion Modules Power Draw for additional power information Environment Operating Environment 40 to 152 F 40 to 67 C Storage Environment 40 to 185 F 40 to 85 C Relative Humidity 20 to 90 noncondensing Certifications EMC Approvals FCC Part 15 Class A EN 55022 Class A EN 55024 Safety Approvals UL cUL 60950 1 ed 2 IEC 60950 1 ed 2 EN 2006 a...

Страница 13: ...buffer into their power source when determining product load 1 Typical is the current while the unit is powered up but not sending or receiving faxes 2 Maximum is the current while sending or receiving faxes 3 Peak is the current while sending or receiving faxes FaxFinder Expansion Modules Power Draw FaxFinder Expansion Module power draw at 9 volts FFEX8 Typical1 Maximum2 Peak3 Current AMPS 0 837 ...

Страница 14: ...hone lines that provide dial tone and ring voltage at traditional levels and cadence To fully use FaxFinder s inbound fax routing communication lines PBX ports need to pass direct inward dial DID information in DTMF format to FaxFinder when the FaxFinder port goes off hook to answer a call A workstation for initial FaxFinder configuration Depending on your network you may need to connect FaxFinder...

Страница 15: ...our network configuration FaxFinder can route incoming faxes to a network printer network share and through your mail server to any individual user FaxFinder can deliver incoming faxes as email attachments to any user on your mail system whether local remote or mobile Outbound Routing You can configure FaxFinder so that users can send faxes through a T 37 email the FaxFinder Fax Client a web brows...

Страница 16: ...BX sends a call to the FaxFinder by ringing the extension connected to the FaxFinder port 2 FaxFinder picks up goes off hook 3 The PBX transmits a string of DTMF digits to the extension Usually this is the last x number of digits dialed by the calling side 4 FaxFinder port answers as a fax machine and receives the incoming fax 5 When the fax transmission completes FaxFinder uses the DID informatio...

Страница 17: ...nd LEDs by Model FaxFinder FF240 FaxFinder FF240 Connectors FaxFinder FF240 LEDs FaxFinder 440 FaxFinder 440 Connectors FaxFinder FF440 LEDs FaxFinder FF840 FaxFinder FF840 Connectors FaxFinder FF840 LEDs FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 17 ...

Страница 18: ...low Ethernet rate is 100 Mbps Unlit Ethernet rate is 10 Mbps Link Act Link Activity Lit when a physical link has been established with the Ethernet network Blinks when there is activity HDD High Density When the internal hard drive is accessed this LED is yellow When unlit HDD is Drive not being accessed Power Power Solid constant green if unit is on One set of the following for each modem port TD...

Страница 19: ...inder LED Descriptions Label Name Description Power Power Solid constant green if module is on One set of the following for each modem port TD Transmit Data TD LED flashes when the modem transmits data to another modem RD Receive Data RD LED flashes when the modem receives data from another modem CD Carrier Detect Remote modem carrier is detected Before Installing FaxFinder Disable Call Waiting on...

Страница 20: ...s with brackets attached for wall mounting top view Dimensions with brackets attached for wall mounting front view 1 Position a mounting bracket on the right side using two mounting screw holes 2 Secure the bracket to the device using two provided screws 3 Position a mounting bracket on the left side using two mounting screw holes 4 Secure the bracket to the device using two provided screws 20 Fax...

Страница 21: ... unit enclosure ensure adequate airflow within the rack so that the maximum recommended ambient temperature 40 C is not exceeded Ensure that the unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack If a power strip is used ensure that the power strip provides adequate grounding of the attached apparatus When mounting the equipment in the r...

Страница 22: ...nt dans un bâti veillez à ce que la charge mécanique soit homogène de sorte à éviter toute situation potentiellement dangereuse Le bâti doit supporter le poids de l ensemble des équipements qu il contient Assurez vous que le circuit d alimentation principale est capable de gérer la charge de l équipement Consultez l étiquette d alimentation sur l équipement pour connaître les spécifications relati...

Страница 23: ...ufacturer s mounting procedure Because equipment racks vary screws for rack rail mounting are not provided Follow the instructions of the rack manufacturer and use screws that fit Mounting a FaxFinder Expansion Module in a 19 inch Rack Images below show the dimensions for both the 8 port and 16 port FaxFinder Expansion Modules To rack mount an Expansion Unit follow the steps for rack mounting the ...

Страница 24: ...isting Ethernet network uses a 192 168 2 x subnet connect from the Administrative PC to the FaxFinder using an RJ 45 Ethernet cable and configure the FaxFinder s IP address to an IP address currently available on the Ethernet network Refer to Configuring FaxFinder s IP address and Network Settings When the FaxFinder s IP address has been configured you can connect the FaxFinder into the network 5 ...

Страница 25: ...1 The Login screen appears showing that the FaxFinder is connected to the network Note FaxFinder uses a Secure WEB interface via TLS HTTPS browsing with a self signed certificate Your browser will display a warning message about expired or invalid certificates Ignore the warning or add an exception Refer to Generating a Server Certificate for details b Enter admin all lower case in both the Userna...

Страница 26: ...t s address for T 37 emails Description Enter a description up to 64 characters This appears on the Web Management home page IP Address Required Enter a static IP address for the FaxFinder to use FaxFinder does not support automatic assignment DHCP If you are setting up this FaxFinder for the first time once you change the IP address you will need to be on the same network to make changes Subnet M...

Страница 27: ...ustom to enter a custom time server in field below If you select None enter the current time and date and click Save in the Set Current Time section Custom Time Server If you do not want to use time nist gov clock via net or pool ntp org set the Time Server to Custom and use this field to enter the address of another time server Synchronize Every Enter a time interval for how often you want FaxFin...

Страница 28: ...If left blank the Sender Envelope will be ffmailer noreply theFaxFinder shostname Depending on whether the FaxFinder email is administrative or fax delivery the From address displayed with the email will be either the address defined here or a combination of it and the FaxID provided by the remote fax machine SMTP Username If necessary for authentication enter the username that FaxFinder will use ...

Страница 29: ...f your printer make is Generic the options here will be generic Printer Name Enter a name for this printer that users will understand Printer names can contain upper and lowercase letters numbers hyphens and underscores They cannot have spaces Description Enter a description that will help users select the correct printer for example 2nd floor copy room Device URI Enter this printer s Uniform Reso...

Страница 30: ...axFinder allows you to upload or generate a server certificate Upload a Server Certificate The server certificate file must be named server_cert pem FaxFinder requires a certificate that is a combined private key and certificate file with the following sections BEGIN PRIVATE KEY END PRIVATE KEY BEGIN CERTIFICATE END CERTIFICATE To upload a certificate 1 Click System Configuration Certificates 2 Cl...

Страница 31: ...ince Enter the state or province for which the certificate is valid Locality City Enter the city or locality for which the certificate is valid Organization Enter the organization name for which the certificate is valid Email Address Enter the email address of the person responsible for the FaxFinder Typically this is the administrator This field may be left blank Adding Individual Users Users are...

Страница 32: ... the default maximum number of times you want FaxFinder to try to send the fax to a recipient Default is 3 Fax Priority Select a default Fax Priority for this user account When multiple faxes are scheduled for the same time FaxFinder sends those with a high priority before those with a low priority Options from highest to lowest priority are 1st Priority High Medium High Medium Default Medium Low ...

Страница 33: ...cally downloads fax contacts from the FaxFinder server Users can have their own personal contacts in addition to the Global Contact Database The FaxFinder Client keeps a copy of the contact information locally and checks for changes when the software is used If you have several contacts to add you can import a Comma Separated Value CSV file with contact information Refer to Importing Global or Per...

Страница 34: ...s section d Select Destination Type from the drop down list and enter information required for that destination type If you select Trash you cannot define other destinations for this line Refer to Inbound Routing Destinations for destination details e Click Save f Repeat Steps c e for each destination Click Done to return to the Inbound Routing page 4 Add Recipients for inbound routing If you have...

Страница 35: ...h separately The email subject line will show Fax Received x of n From where n is the total number of emails for the complete fax and x is which section is attached to the email Fax Output Format Select PDF TIFF G3 or TIFF G4 as the delivery format for inbound faxes Filename Configuration Share SFTP Enter the filename format for inbound faxes Acceptable characters are A Z a z 0 9 Filename Format _...

Страница 36: ...g mask Fax received on D at T total pages P Inbound Routing Destinations Destination Required Additional Information Destination Type Email Fax to User Select a user Global Line Recipient Email Notification to User Select a user Global Line Recipient Email Fax Enter an email address Global Line Recipient Email Notification Enter an email address Global Line Recipient Share Click Browse and select ...

Страница 37: ... is always 1 3 Select modem settings Refer to Modem Fields 4 Click Save to save the entry Note If you change any modem parameters that modem initializes immediately after you click Save If the modem is currently in use initialization begins when the current call is completed Modem Fields Use the following fields to configure the modem Field Description Modem The internal modem number which is base...

Страница 38: ...sed on options defined for this line number in the Lines section of the Inbound Routing page DTMF Digits With this option the modem listens for DID routing information from the PBX line DID information must be a string of DTMF digits FaxFinder makes fax answer tones after it hears the expected number of DID digits Max Extension Digits After the modem receives a fax FaxFinder tries to match the DID...

Страница 39: ...tring Use this field to define additional AT modem commends needed for your faxing environment AT commands entered here will be issued to this modem before every call on this port inbound or outbound Fax ID This value appears in the fax page header Typically it is the fax number or the company name so that recipients can identify each page with the sender s name or number For Fax ID regulations co...

Страница 40: ...xFinder to work in your environment create a restore point to save your settings A restore file allows you to restore your configuration settings if the FaxFinder is reset to factory defaults or if you make a change you want to undo To create a restore point 1 Click System Configuration Save Restore 2 Click Save Config A file download window opens Note Some browsers automatically save the file to ...

Страница 41: ... the Web Management Interface To navigate the Web Management Interface Click a category on the left to open a submenu The highlight indicates the current selection To open a hidden section of a page Click To hide a section of a page Click Some functions are available through buttons or icons on the page Checking System Printer and Share Status System status provides information you can use to conf...

Страница 42: ... inbound or outbound faxes from a modem To view a status click Status Logs Fax Status Field Description Modem Status A sequential number associated with each internal modem based on the FaxFinder model 1 2 for the FF240 1 4 for the FF440 and 1 8 for the FF840 If using an Expansion Module 8 or 16 additional modems are listed Port Shows the modem number by unit The first number indicates if the mode...

Страница 43: ...aborted After selecting faxes click Send Now or Abort State The state of a fax that either has not been sent or is still in progress Outbound fax state may be new approval pending preprocessing pending or sending Created At When the outbound fax was initially queued Scheduled For The following factors determine the time shown here pre processing work load documents submitted for faxing are convert...

Страница 44: ...ax To cancel multiple faxes click the check boxes for each fax and click Abort To cancel all outbound faxes click the check box in the header row and click Abort Resetting a Busy Modem Administrators can reset a busy modem To do this 1 Click Status Logs Fax Status 2 Click Initialize for the modem you want to reset FaxFinder sends an initialization command to the modem When initialization completes...

Страница 45: ...want Options are Mail Log Shows recent delivery attempts with the most recent appearing at the top Inbound Fax Log Lists all inbound faxes detected by FaxFinder Inbound faxes in progress do not appear in the log until the call ends Faxes are listed in chronological order with the most recent at the top Outbound Fax Log Lists all submitted faxes that have completed Outbound faxes in progress or sch...

Страница 46: ...is fax Caller ID Name Name provided with sender s fax number Caller ID Number Sender s fax number Details Click to display Inbound Fax Log Details in a new window Outbound Fax Log Check box To resend faxes select the check box for each fax you want to resend or select the check box in the header row and click Resend Status Final state of the outgoing fax listed States include Sent Aborted and Fail...

Страница 47: ... new window Rebooting FaxFinder Reboot stops any faxes in process FaxFinder cannot send or receive faxes during the reboot process To immediately reboot FaxFinder 1 Click System Configuration Reboot 2 Click Reboot to log off the current user and restart the FaxFinder Restoring Factory Defaults To restore the factory default settings 1 Click System Configuration Save Restore 2 Click Restore Factory...

Страница 48: ...A header row is any row that starts with Type If you export data from a FaxFinder the CSV file will include header information in the first row Note Only Administrators can import through the User page Warning If you import a record that matches the name of existing record FaxFinder overwrites the existing information User Record Fields FaxFinder accepts a user record formatted as Field Notes Type...

Страница 49: ...listed in the User Record Fields Type Userna Passwor Full Email Phone Fax Organizati Include Default me d Name on Cover Cover Page Page User Sean A1b2C3 Sean K sean example 555 555 555 555 Example TRUE ob_mc1 pd com 1234 4321 Co f User Ritchie D4e576 Ritchie ritchie exampl 555 555 555 555 Example FALSE W e com 1253 3521 Co User Josh fG32tR Josh D josh example 555 555 555 555 Example TRUE ob_mc1 pd...

Страница 50: ...a Contact CSV File Type Username Contact Name Fax Number Organization Phone Number Contact Josh Tony Rogers 555 123 4567 A company 555 123 4560 Contact Ritchie Steve Stark 555 547 3652 Company 2 555 547 3601 Contact Ritchie Anna Fury 555 540 3960 Company 555 540 3900 Contact Sean Nick Raven 555 573 2457 Company 3 555 573 2400 Combined User and Contact Records Example The following example shows an...

Страница 51: ... the PasswordHash column View Fax Log View Fax Log Print Fax Receipt Printer Print First Page Inbound Outbound FALSE FALSE always ptest TRUE FALSE FALSE never TRUE FALSE FALSE never TRUE Creating a CSV File To create a CSV file 1 Open a spreadsheet program such as Microsoft Excel 2 Create a table as shown in the example for the type of data you are importing Your fields should be identical to and ...

Страница 52: ...ed Editing Users You can edit user account as well as a user s contacts or groups To edit a user account Note User details and fax options for Active Directory users are read only in FaxFinder To change these users details and fax options make the changes in Active Directory and then sync FaxFinder 1 Click Users 2 Click Edit for the user account you want to edit 3 Make changes and click Update You...

Страница 53: ...inder to ensure FaxFinder has all current Active Directory users To do this 1 Go to Users Active Directory Users 2 Click Sync FaxFinder indicates when synchronization is complete Deleting Active Directory Users To delete Active Directory users 1 Go to Users Active Directory Users 2 Click Delete 3 Confirm the deletion A message indicates when the deletion is completed The Active Directory user list...

Страница 54: ...ing a CSV File To create a CSV file 1 Open a spreadsheet program such as Microsoft Excel 2 Create a table as shown in the example for the type of data you are importing Your fields should be identical to and in the same order as shown in the example 3 Create a row for each user contact or recipient you want to add 4 Save the file as a CSV Comma Separated Value file If using Microsoft Excel select ...

Страница 55: ...onal contact page appears To delete global contacts click Global 2 Click Delete All to permanently delete all entries in the contacts list Click Delete for an individual contact to permanently delete that entry 3 Confirm the deletion when prompted Editing Contacts To edit a contact record 1 Click Contacts 2 Click Edit for the contact you want to edit 3 Make changes and click Save Groups Using Grou...

Страница 56: ...Click Delete All to permanently delete all listed groups Click Delete for an individual group to permanently delete just that group 4 Confirm the deletion when prompted Editing Groups To edit a group record 1 Click Contacts 2 Click either Personal Groups or Global Groups 3 Click Edit for the group you want to edit 4 Make changes and click Save Recipients Viewing Recipients Use the Inbound Routing ...

Страница 57: ...ough the Export function include header information in the first row Recipient CSV Format Example The following example shows an optional header row Data in your CSV file must be in the same order The example links six fax destinations to four extensions This would add four entries to the Recipients table with the last entry having three fax destinations Extension Caller Name Caller Name Destinati...

Страница 58: ... Configuration Printer 2001 Engineering Department Printer Eng_HPLJ4000 Network shares must already be configured under System Configuration Shares 2000 Sales Department Share sales_server_name share_name folder_name Sftp shares must already be configured under System Configuration SFTP 2002 Support Sftp support support_server_name Trash is indicated by two quote marks 3000 wrong number Trash Impo...

Страница 59: ...et to csv Document 4 Click Save or OK depending on your browser Deleting Recipients To delete recipients 1 Click Recipients 2 Click Delete All to permanently delete all recipients Click Delete for a recipient to permanently delete that entry 3 Confirm the deletion when prompted FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 59 ...

Страница 60: ... SFTP server It can be a general account or one specific to the folder to be shared 5 Enter the SFTP server directory where the FaxFinder writes the fax 6 Click Save to save settings or Cancel to cancel without saving When you save a new SFTP server SFTP Server updated appears at the top of the screen To route faxes to the SFTP server select SFTP as the Destination when configuring Inbound Routing...

Страница 61: ...re Share Select Share If you select to send to a share click Browse to select a share that has already been configured Only purge log entries Select an option from the drop down list so that FaxFinder does not purge more recent older than logs To purge everything set this to 0 days Purge Logs at Select the Hour and Minutes when you want FaxFinder to purge logs Purge Logs on Select the month and da...

Страница 62: ...rowser switches to HTTP port 80 to upload the new firmware file The browser then switches back to HTTPS The update process takes at least six minutes Do not power off the FaxFinder during the update While the software is uploading the browser shows Updating Please Wait and the FaxFinder s Status LED flashes on off normally When the browser switches back to HTTPS the browser shows Rebooting Please ...

Страница 63: ...our computer 3 Go to System Configuration Software Update 4 Verify that the firmware version currently installed on the modem s is older than the firmware you downloaded Generally older versions have a lower number Warning Do not install an older firmware version unless Multi Tech Technical Support tells you to 5 Check the modems that you want to update Modems are listed in a format The first numb...

Страница 64: ...owing Simultaneous Faxing To allow faxing to the same number simultaneously 1 Click Fax Configuration Outbound 2 Check Allow simultaneous faxing to the same number 3 Click Save Setting Fax Storage Options To store a copy of outbound faxes 1 Go to Fax Configuration Outbound 2 Select which faxes you want to keep Options are Keep All Keep Failed Rejected and Aborted Keep None 3 Click Save Archiving O...

Страница 65: ...e outgoing faxes By default the Admin account is selected To add other approvers a Click Add b Select a user from the drop down list 4 Add Approved Fax numbers which are any phone numbers or partial numbers that do not need approval for sending faxes a Click Add b Enter a number or partial number and wildcard to allow for variants for example 555 555 5 5 Add Approved Users which are users who can ...

Страница 66: ... Day of Week Select Every Day of Week or select specific days 5 Click Save Example Report Frequency Settings Run report every Sunday at 7 25 pm Run report at 11 00 am on the first every month Minutes is set to 25 Minutes is set to 0 Hours is set to 7pm Hours is set to 11am Day of Month is set to Every day of month Day of Month is set to 1 Month is set to Every month Month is set to Every month Day...

Страница 67: ... to the sender Options are Failure Receipt sent only if the fax fails Always Receipt sent on completion success or failure Never Receipts are never sent Print Fax Receipt Set the condition that will trigger the fax receipt to be printed Options are the same as Email Fax Receipt Never is the default Select Printer If you select Failure or Always as an Print Fax Receipt option select which printer y...

Страница 68: ...The default value is public 4 Click Save Configuring SNMP Version 3 To configure for SNMP Version 3 1 Go to System Configuration SNMP 2 Check Enable SNMP 3 3 Enter Username Password and Confirm Password 4 Click Save Note For SNMP Version 3 the security level is Authentication No Privacy and the Authentication Protocol is MD5 These settings are not configurable SNMP Settings Field Description Commu...

Страница 69: ...deletion when prompted Setting SNMP Traps Use SNMP traps send the SNMP notifications available in FaxFinder To configure SNMP traps 1 Check Enable Traps 2 Enter Destination IP address in the format 3 Select SNMP version Options are SNMP V1 SNMP V2C SNMP V3 4 Enter additional trap settings as required for the selected SNMP version Refer to SNMP Trap Settings for details 5 Click Save 6 Click Send Te...

Страница 70: ...he AT commands the trap is issued The network share could not Issued when FaxFinder cannot access a network share to save files be reached network failure The SMTP server is not Issued when an email fails when sent reachable Error while archiving the Issued when FaxFinder cannot archive file because there is no space left on device faxes the archive log is full The SFTP server access failed Issued...

Страница 71: ...to or Return from List actions All outbound fax numbers are compared to rule patterns according to the list order The rule actions is applied when the fax number matches the pattern Dialing Rule Patterns Use patterns to specify number formats or ranges or to transform numbers Pattern may contain the following characters only 0 9 X Character Description Example 0 9 Valid fax number characters 01234...

Страница 72: ...res with the patterns from another list You need to select the list from the Argument drop down when applying this action Return from list Returns fax number to the previous list if there are no matching patterns If it is present in the list that is directly applied to the modem this action works as Accept Number Ignore Rule The rule is ignored Use to temporarily disable a rule Blacklist Numbers U...

Страница 73: ...we call it Black_List Below is an example of using Go to list Return from list actions and black list List Main_Rules Order Pattern Action Argument 1 Go to list Black_List 2 913 XXXXXXX Go to list Black_List 3 00 913777 XXXX Go to list Black_List 4 Accept Number List Black _List Order Pattern Action Argument 1 9135550055 Reject 2 9137771111 Reject 3 1234567890 Reject 4 XXXXX Reject 5 Return from L...

Страница 74: ...ext rule on the Main_Rules list Rule 2 Main_Rules 3 modifies number 001111 and 001112 to 9137771111 and 9137771112 and sends them to Black_List Number 9137771111 is in the Black_List and the reject number action is applied to it Number 9137771112 is not in the Black_List and it returns to the next rule in the Main_Rules list Rule 4 which accepts the number Actual result Fax sent to 001111 is faile...

Страница 75: ...except those that match previous patterns with order 3 and 4 16 digits number that 6 00 111 5555 1866 Accept Number 00 1866 918 00 111 5555 1866 starts with 00 should be 918 744 13 11 99 744 13 11 918 744 13 11 99 modified 111 5555 should be added after 00 and suffix 99 should be added at the end of the number Accept all fax numbers 7 Accept Number Any number Any number This mask is added by defau...

Страница 76: ...Click Save The Edit Dialing Rules page appears On the Editing Dialing Rules page set the rule order and click Done For more refer to Editing Dialing Rules or Create a New Dialing Rule Applying New Dialing Rules By default Dialing Rules are set to none for all modems To apply Dialing Rules Note In Analog Modem Dialing Rules list should be configured for every modem separately 1 Go to Fax Configurat...

Страница 77: ...aling Rule List 1 Click Fax Configuration Dialing Rules 2 To delete an entire list click Delete Click OK to confirm 3 To delete a rule click Edit for the rule Then click Delete for the rule you want to delete Click OK to confirm FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 77 ...

Страница 78: ... Auto synchronize with Check to allow FaxFinder to automatically synchronize with the Active Directory database AD FF Users group When enabled use Sync at and Sync on to schedule automatic synchronization Sync at If you enabled auto synchronize select the time you want FaxFinder to synchronize with Active Directory Select Hour and Minute from the drop down listed Sync on If you enabled auto synchr...

Страница 79: ... field Folder name must match the Active Directory group name This field is case sensitive 4 Click Save Wait until FaxFinder adds Active Directory Users to the users list When FaxFinder completes this function Active Directory users become available in the Active Directory Users list Note If an error message appears the Active Directory Server is not configured correctly cannot be accessed or the ...

Страница 80: ... truncated Choose a standard font and keep the font size in the 10 12 pt range Text Field Names and Descriptions FaxFinder recognizes the following field names Your document should match the field titles exactly Field Description date Current date and time rcpt_name Recipient s name rcpt_fax Recipient s fax number rcpt_phone Recipient s phone number rcpt_org Recipient s organization sender_name Se...

Страница 81: ...w Field to map each field and configure field properties Note the following The Field Name you entered in Acrobat must match the Text Field Name that FaxFinder uses so the form works with FaxFinder On Properties window General tab the Tooltip should match the Name For Appearance use a font size of 10 12 pts For Options uncheck Scroll long text If your cover page includes a comments field check Mul...

Страница 82: ...over page depends on which cover page template you use 1 Click Fax Configuration Cover Pages 2 Enter a phone number that recipients can call to opt out of faxes 3 Enter a fax number that will accept opt out faxes 4 Enter a cost free method email address toll free phone or fax number or website that recipients can use to be removed from your fax list 5 Click Save Adding Date and or Time to Cover Pa...

Страница 83: ...s and Descriptions Verify Check Spelling is disabled for each field If the received fax has empty form fields try different font If the received fax has some empty form fields verify that FaxFinder s sender and contact fields include this information For example if the From Fax field is blank confirm the user account has a Fax listed FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 83 ...

Страница 84: ...e FaxFinder Client installer is available as an MSI package This allows remote installation using Microsoft Group Policy SMS and other third party tools Use the Windows Installer command msiexec to run this installer from the command line Warning Uninstall any older versions of FaxFinder before you install the current version Note If you use Windows Vista or Windows Server 2008 turn off the User A...

Страница 85: ...essage about the file not being commonly downloaded click Actions Run Anyway Some browsers may require you to save the file before running it 4 Click Next 5 Check to accept the license agreement and click Next 6 Browse to the location where you want install the FaxFinder client The default file location is recommended 7 To begin installation click Install 8 To launch FaxFinder when installation co...

Страница 86: ...Client for Mac To install the client on a Mac 1 Mount the disk image dmg by double clicking the FaxFinder Client dmg file When the disk image mounts a FaxFinder window opens showing the disk image contents the InstallFaxFinderClient pkg and this Readme file 2 Double click on InstallFaxFinderClient pkg If you get a warning that InstallFaxFinderClient pkg can t be opened because it is from an uniden...

Страница 87: ... right click or control click on InstallFaxFinderClient pkg and select Open from the pop up menu 4 If you get another warning that InstallFaxFinderClient pkg is from an unidentified developer Click Open to continue FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 87 ...

Страница 88: ...with the Client After installing the FaxFinder Client software associate it with one or more FaxFinder servers so users can send faxes through the server You need the following information for each FaxFinder server IP address if you do not have the IP address use Auto Discover Username Password 1 Start the fax client if it is not running 2 Click Fax Servers 3 Add a FaxFinder manually or Auto Disco...

Страница 89: ... The username and password combination is wrong Click the Edit Server icon and enter the correct username and password Disassociating a FaxFinder Unit from the Client Use this procedure if you need to remove a specific FaxFinder unit from the client This procedure severs the tie between your PC and a specific FaxFinder unit so that you cannot use it to send faxes However you can receive faxes in e...

Страница 90: ...l when I click Send Test Email This pertains to the SMTP settings System Configuration SMTP and may be caused by any of the following Name server address could not be resolved FaxFinder could not contact your name server during transmission Contact FaxFinder using secure shell and try to ping the name server ssh user ip user admin password admin ping yyy yyy y y where y is the name server address ...

Страница 91: ...er used in Telnet Discrepancy between FaxFinder s SMTP settings and Mail Server s User ID and Password Requirements Some mail servers reject authentication if a user ID and password are not provided Other mail servers reject authentication if a User ID and password are provided 1 Confirm your mail server s user ID and password requirements 2 Verify that FaxFinder s System Configuration SMTP settin...

Страница 92: ...obably unimportant If it is part of a larger pattern modem log files help determine what kind of a pattern is involved Are many failures coming from a particular fax machine or from a particular brand or model of fax machine If so then check the Multi Tech web site for applicable modem firmware updates to the FaxFinder Have there been recent changes to the phone system or the room where the equipm...

Страница 93: ...mple test COVER PAGE ENABLED true false Example FAX 5551234 COVER PAGE ENABLED false example test COVER PAGE NAME name Name is the FaxFinder cover page filename Example FAX 5551234 COVER PAGE NAME mts_template2 pdf example test ATTN name Name is the fax recipient s name it appears on the cover page Example FAX 5551234 ATTN John Smith COVER PAGE ENABLED true example test ORG name Name is the organi...

Страница 94: ...df Multiple Options Example The following example shows the format to use when combining multiple variants for sending a fax Using these commands overrides the settings on the T 37 configuration page Parameters Send a fax to the phone number 111 555 1234 with a cover page noting the recipient as John Smith at the company Multi Tech String of T 37 options FAX 111 555 1234 COVER PAGE ENABLED true AT...

Страница 95: ... service may be required But if advance notice isn t practical the telephone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happens the tele...

Страница 96: ... to cause harmful interference in which case the user will be required to correct the interference at his own expense If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving anten...

Страница 97: ...Canada technical specifications were met It does not imply that Industry Canada approved the equipment Notice The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equiva...

Страница 98: ...ech products do not contain the following banned chemicals1 Lead Pb 1000 PPM Mercury Hg 1000 PPM Hexavalent Chromium Cr 6 1000 PPM Cadmium Cd 100 PPM Polybrominated Biphenyl PBB 1000 PPM Polybrominated Diphenyl Ether PBDE 1000 PPM Environmental considerations Moisture Sensitivity Level MSL 1 Maximum Soldering temperature 260C in SMT reflow oven 1 Lead usage in some components is exempted by the fo...

Страница 99: ...mal quality system and will be made available upon request Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE Directive places an obligation on EU based manufacturers distributors retailers and importers to take back electronics products at the end of their useful life A sister directive ROHS Restriction of Hazardous Substances complements the WEEE Directive by banning the...

Страница 100: ...Printed Circuit Boards O O O O O O Resistors X O O O O O Capacitors X O O O O O Ferrite Beads O O O O O O Relays Opticals O O O O O O ICs O O O O O O Diodes Transistors O O O O O O Oscillators and Crystals X O O O O O Regulator O O O O O O Voltage Sensor O O O O O O Transformer O O O O O O Speaker O O O O O O Connectors O O O O O O LEDs O O O O O O Screws Nuts and other X O O O O O Hardware AC DC ...

Страница 101: ... 镉镉 CD 六六价价铬铬 CR6 多多溴溴联联苯苯多多溴溴二二苯苯醚醚 PBB PBDE 印刷电路板 O O O O O O 电阻器 X O O O O O 电容器 X O O O O O 铁氧体磁环 O O O O O O 继电器光学部件 O O O O O O O ICs O O O O O O 二极管晶体管 O O O O O O 振荡器和晶振 X O O O O O 调节器 O O O O O O 电压传感器 O O O O O O 变压器 O O O O O O 扬声器 O O O O O O 连接器 O O O O O O LEDs O O O O O O 螺丝螺母以及其它五金件 X O O O O O 交流直流电源 O O O O O O 软件文档 CD O O O O O O 手册和纸页 O O O O O O 底盘 O O O O ...

Страница 102: ... Create custom class and add custom attributes to custom class 4 Add custom class to user class 5 Restart the active directory domain services FaxFinder Server Settings FaxFinder user details and settings are mapped to the Active Directory attributes as follows For FaxFinder specific settings add the custom attributes to the AD Schema User Details in FaxFinder AD Class Attribute Name Type Server L...

Страница 103: ...tff User View All Inbound Fax Log Custom mtff ViewOutboundFaxLog mtff User View All Outbound Fax Log Custom mtff PrintFaxReceipt mtff User Print Fax Receipt Custom mtff SelectPrinter mtff User Select Printer Custom mtff PrintWithFirstPage mtff User Print with First Page Custom FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 103 ...

Страница 104: ...gsvr32 schmmgmt dll If registration is successful DllRegisterServer in schmmgmt dll succeeded appears Creating Custom Attributes To create customer attributes 1 Open the console by running mmc exe 2 Open File and select Add Remove Snap in 3 Select Active Directory Schema in Available snap ins 4 Click Add and then click OK The console displays the Active Directory Schema 104 FaxFinder Fax Server FF...

Страница 105: ...lect Create Attribute 6 When the Schema Object Creation warning appears click Continue 7 Enter custom attribute settings and click OK For details refer to Custom Attribute Settings 8 Repeat Steps 5 7 for each custom attribute FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 105 ...

Страница 106: ...WithReceipt 1 3 6 1 4 1 995 13 1 1 7 User Information Fax Unicode String Attachment with Receipt mtff 1 3 6 1 4 1 995 13 1 1 8 Enable Routing by Extension Boolean InboundRouteByFaxExtension mtff FaxExtension 1 3 6 1 4 1 995 13 1 1 9 Fax Extension Unicode String mtff ViewInboundFaxLog 1 3 6 1 4 1 995 13 1 1 10 View All Inbound Fax Log Boolean mtff ViewOutboundFaxLog 1 3 6 1 4 1 995 13 1 1 11 View A...

Страница 107: ...eCoverPage mtff DefaultCoverPage mtff MaxAttempts mtff FaxPriority mtff RetryInterval mtff EmailFaxReceipt mtff FaxAttachmentWithReceipt mtff InboundRouteByFaxExtension mtff FaxExtension sAMAccountName displayName mail company telephoneNumber facsimileTelephoneNumber FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 107 ...

Страница 108: ...CONFIGURING ACTIVE DIRECTORY FOR USE WITH FAXFINDER 6 Click Finish 7 Verify that mtff User class appears in the Classes list 108 FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide ...

Страница 109: ...ctory user class 1 Right click on the User class and select Properties 2 Click Relationship and then click Add Class Click OK 3 Select mtff User from the Select Schema Object list and click OK 4 Verify that mtff User appears in the Auxiliary Classes list and click OK FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 109 ...

Страница 110: ...Use the following to configure FaxFinder specific user attributes If an attribute value is not set FaxFinder will use the default value Attribute Name Valid Values Description mtff IncludeCoverPage TRUE Enabled TRUE FALSE Disabled FALSE Default mtff DefaultCoverPage cover_page_filename pdf If mtff IncludeCoverPage is TRUE enter the default cover page filename FaxFinder includes three sample cover ...

Страница 111: ...ttachmentWithReceipt pdf Default is none Note Attribute value must be tiff lower case none mtff InboundRouteByFaxExtension TRUE Default is FALSE FALSE mtff FaxExtension 0123456789 Max length is 50 characters Valid characters are 0123456789 FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide 111 ...

Страница 112: ...9 export 55 admin account 27 global 53 approvals 65 66 add individual 33 authenication T 37 67 groups 55 authentication 78 individual 54 auto synchronize 78 personal 53 recipient list 58 country code 37 B cover page baud rate 37 date and time 82 blacklist numbers 72 cover pages 80 block fax 44 add to FaxFinder 82 create 81 opt out 82 C text fields 80 cabling troubleshooting 82 expansion module 24 ...

Страница 113: ...65 documentation 9 regulations 97 download system logs 64 routing overview 15 dynamic fax delivery 16 send now 44 specifications 11 E status 42 storing outbound 64 edit FCC Notice contacts 55 Class A 96 groups 56 file users 52 types 14 email 28 upload size 11 admin 27 format 27 fax 36 recipient CVS file 57 58 fax details 35 user CVS file 48 notifications 36 queue 45 resend 45 G size limit 35 globa...

Страница 114: ...ddress 25 26 log 45 46 IP addresses overview 15 SNMP 69 output format 35 L P LDAP 78 package contents 9 LEDs password 31 32 expansion module 18 forgot 41 lithium battery 10 patterns for dialing rules 71 log PBX call routing 16 purge 61 PDF 14 login 41 personal logs 46 contacts 53 email 62 group 55 purge 61 62 Ports Ethernet 11 save 62 power draw system 64 expansion module 13 viewing 45 FaxFinder 1...

Страница 115: ...tificate 31 SNMP setup 69 setup 25 trash 36 SFTP 60 troubleshooting 90 adding server 60 cover pages 82 deleting server 61 truncating numbers on cover page 82 download key 60 Télécom editing server 60 avis de sécurité 10 share 36 TXT 14 status 41 simultaneous faxing 64 smart dial 37 U SMTP 28 uninstall client software 84 SNMP UNIX 62 configure 68 update IP addresses 69 modem software 63 traps 69 70...

Страница 116: ...INDEX deleting 53 79 W syncing 53 79 web management interface 41 V view logs 45 116 FaxFinder Fax Server FF240 FF440 FF840 Administrator Guide ...

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