Troubleshooting Information
Summit WM3000 Series Controller System Reference Guide
500
Controller Does Not Obtain an IP Address through DHCP
An Extreme Networks wireless LAN controller requires a routable IP address for the administrator to
manage it via Telnet, SSH or a Web browser.
The table below provides suggestions to troubleshoot this issue.
Unable to Connect to the Controller using Telnet or SSH
The Extreme Networks wireless LAN controller is physically connected to the network, but connecting
to the controller using SSH or Telnet does not work.
The table below provides suggestions to troubleshoot this issue.
.
Possible Problem
Suggestions to Correct
Controller has no power
• Verify power cables, fuses, UPS power
The front panel LEDs lights up when power is applied to the
controller.
• Have a qualified electrician check the power source to which the
controller is connected.
All else...
Contact Extreme Networks Support.
Possible Problem
Suggestions to Correct
DHCP is not configured,
or not available on same
network as the Extreme
Networks wireless LAN
controller
• Verify the configuration for the controller has DHCP enabled. By
default, the ports have DHCP enabled. Otherwise, refer to the
Summit WM3000 Series Controller CLI Reference Guide, Software
Version 4.0
or the
Summit WM3000 Series Controller System
Reference Guide, Software Version 4.0
for instructions on enabling
the controller interfaces.
• Connect another host configured for DHCP and verify it is getting a
DHCP address
DHCP is not enabled on
a Gigabit Ethernet
interface
• Enable DHCP for the port by using the CLI command or the Web UI
to enable DHCP on the port connected to your external network.
• Verify that DHCP packets are being sent to the port using a sniffer
tool
• If DHCP packets are seen, check to ensure that the controller is not
configured for a static IP on the port.
All else...
Contact Extreme Networks Support.
Possible Problem
Suggestions to Correct
Telnet is not enabled
and/or SSH is disabled
Verify Telnet or SSH are enabled by using the CLI or Web UI (By
default, telnet is disabled.)
Max sessions have been
reached
Maximum allowed sessions is 8 concurrent users connected to a
controller. Verify the threshold has not been reached.
Primary LAN is not
receiving Telnet or SSH
traffic
Verify Telnet and SSH traffic is allowed on the primary VLAN
All else...
Contact Extreme Networks Support
Содержание Summit WM3000 Series
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