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Chap. 4

Troubleshooting

To satisfy the demands of its customers, Evolis provides a complete range of technical assistance servi-
ces in this manual and on the website www.evolis.com
This section includes information concerning first level repairs on the Dualys printer.

Interpreting the messages of the control panel

Although the Dualys printer has been conceived to work extremely reliably, problems may however
arise. What follows helps you to identify the cause of the possible problems on the installation or use
of the printer and to find the means of resolving them.

Description of the printer control panel

A Control Panel is available on the top of the printer.
Four lights are associated with symbols indicating the printer activity.
These lights indicate the following:

28

Turned on

Data reception

(Pushbutton)

End of ribbon

No card in the

feeder or

feeder not

present

Cleaning signal

Cover open

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Содержание Dualys

Страница 1: ...User s Guide Plastic Card Printer Dualys User s Guide Part Number KU02E Rev A2 January 2006 Evolis Card Printer 1 ...

Страница 2: ...action could result in physical harm to you or could result in physical damage to the hardware Warranty Information Refer to the Warranty booklet enclosed with your Evolis printer for terms and conditions Return Materials Authorization In order to make a warranty claim you must contact an Evolis Reseller You will be responsible for packaging the prin ter for shipment and the costs of shipping and ...

Страница 3: ...Other stages to the installation 14 Chapter II Printing 15 Installation of the driver 15 Printing parameter setup 16 Printing 19 Chapter III Cleaning 22 Cleaning the inside of the printer 22 Cleaning of the print head 25 Maintenance of the cleaning roller 26 Chapter IV Troubleshooting 28 Interpretation of the printer control panel 28 Printing and interpreting a test card 31 Printing quality proble...

Страница 4: ...ges student cards transpor tation season tickets employee badges access control badges membership cards and all other appli cations requiring printing on the two sides of the card This product comes with a wide range of assistance services from the Evolis Company and its partners specially selected to help you effectively and professionally 4 ...

Страница 5: ...n bag and set it in the chosen place 3 Remove all adhesive from the outside of the printer It is best to keep all the packing materials in case the printer has to be moved or returned for any reason The following elements are supplied with your Dualys printer USB interface and Centronics parallel cables A Quick Operating Guide A User s Guide this guide A Dualys CD Drivers Documentation A cleaning ...

Страница 6: ... be connected to its power supply H Centronics parallel port std Enables data to be received and sent from and to the computer I USB port std Enables data to be received and sent from and to the computer J DB 9 connector optional Enables data to be received and sent from and to the computer and coupler to be connected for chip cards personalization K Flip Over module Rotates the card 180 L Magneti...

Страница 7: ...face cable and power supply If you wish to use your Dualys printer with the USB port install the Windows driver before connecting this port 1 Connect the interface cable supplied with your printer as indicated in the following 2 Connect the other end of the cable to the corresponding port on your computer 3 Connect the cable from supply to supply and then connect the power cable to the printer 7 T...

Страница 8: ...ch must always be accessible This product must be connected to an electrical installation that is correctly protected and grounded FI Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan NO Apparatet må tilkoples jordet stikkontakt SE Apparaten skall anslutas till jordat uttag Stand by The Dualys printer may be left in stand by at any time by pressing the push button as indic...

Страница 9: ... the printer or the print head are damaged through the use of an unapproved ribbon The ribbon is automatically positioned each time the cover is opened 9 Ribbon installation 2 Install the ribbon in the printer as shown 3 Close the cover of the printer 1 Open the cover of the printer by pressing the opening lever then turn it ...

Страница 10: ... Do not touch the printing surface of the cards as this would affect the quality of the printing Do not use damaged or folded cards or cards with a raised texture Always keep new cards in a clean dust free place 10 1 Remove the feeder from the printer as shown 2 Lower the spring system as shown and insert 100 cards of 0 76 mm at most 3 Put the feeder back in the printer Then press on the top of th...

Страница 11: ...ect Manual feed option in Source Tray menu and in Output Tray menu choose the option according to the required operation mode for the card exit Click on the Set button to confirm The manual card feeder is installed as follows 11 1 Remove the feeder from the printer as shown 2 Using the lever adjust the thickness of the card to MAX position 3 Place the manual supply tray in the prin ter as indicate...

Страница 12: ...rs accept card thickness from 0 25 mm 10mil to 1 mm 40mil Factory setting for card thickness is 0 76 mm 30mil To adjust the thickness of the cards using the feeder cage 1 Remove the feeder from the printer as shown 2 Adjust the thickness of the cards used by moving the handle from right to left on the required card thickness 3 Put the feeder back in the printer Then press on the top of the feeder ...

Страница 13: ...e printer by pressing the opening lever and then turn it 2 Remove the ribbon if there is one in the printer Then adjust the thickness of the cards used by moving the handle from right to left on the required card thickness 3 Reinstall the ribbon in the printer and close the cover ...

Страница 14: ... your Dualys printer For the moment we would urge you to carry on reading this manual and we would inform you that there are still two extra stages to be followed to make your Dualys printer fully operational Installation of the drivers Printer cleaning 1 Locate the output hopper and rotate it 2 Remove the printed and or encoded cards as shown The hopper should be completly rotaded until it clicks...

Страница 15: ...d By default the cases are hidden and the installation programme will delete all existing set ups Click on Install to start the procedure When told to do so choose the type of interface you wish to use to connect your Evolis printer USB or Parallel The installation programme asks you to turn on the printer Carefully follow the instructions below Connect the USB or Parallel cable between the PC and...

Страница 16: ...K The Evolis printer appears on a grey background click on Next State whether you wish to use the Evolis printer as your default printer and then click on Next Do not share and then click on Next Do not print out a test page and click on Next Click on Finish to install the driver For operation on Parallel port connect the cable between the PC and the printer The installation is com plete For a USB...

Страница 17: ...t in the Windows bar and then select Parameters and then Printers Click on the Evolis Dualys icon and then point to File in the menu bar Select Define default and close the window Definition of the properties of your Dualys printer Different dialog boxes enable you To perform adjustments such as the orientation and the printing quality To manage the different printing modes and the use of suitable...

Страница 18: ...ack panel the use of the black panel Varnish panel the varnish application of a color ribbon depending on a deliberate choice or a kind of card requiring a covering reserve The More options button enables action on certain printing parame ters such as the contact and intensity of the colors If you previously selected a black ribbon in the Main dialog box the Graphic dialog box allows you to select...

Страница 19: ... a test page to be printed only to check the communication between the computer and the printer Details dialog box This dialog box is a Windows control window allowing the selection of the printing port and confirming the use of the correct driver on the printer Only a person with advanced skills must only modify the displayed parameters Color management dialog box This dialog box enables the prin...

Страница 20: ...ze your card by entering the different composition elements Logo and Illustration Identity photo Constant and variable texts Barcode etc Example Note that this example does not intend to teach the operator about the working of the Word application The only aim is to establish a relations hip between the design of a card and the parameters management of the Dualys necessary for its printing 20 ...

Страница 21: ...selected 3 Click on Properties The dialog box of the Evolis Dualys driver opens The printing parameters for this graphic example are 1 In the Main dialog box select Orientation Front side landscape Orientation Back side landscape Copy number to be determined 2 In the Graphic dialog box select In Ribbon type 6 panel ribbon YMCKOK In Printer settings Print on both sides 3 Click on Apply if you chang...

Страница 22: ... following cleaning articles under the reference article A5011 UltraClean cleaning kit Five pre saturated cleaning cards with isopropyl alcohol 99 Five swabs with isopropyl alcohol 99 One dispenser of 40 pre saturated cleaning lint free wipes Cleaning the inside of the printer Cleaning cycle every 1000 cards inserted Use pre saturated cleaning cards When interior cleaning of the printer is necessa...

Страница 23: ...nty of the cleaning head will be cancelled How to proceed This simple cleaning system requires the use of pre saturated cleaning cards specially conceived for the printer A cleaning kit with samples of these cards is provided with your Dualys printer By repeatedly passing the card inside the printer the card transport rollers the cleaning roller the print head and the magnetic head option are all ...

Страница 24: ... the printer Then press on the top of the feeder until it clicks 6 Open the cover and remove the ribbon from the printer as shown 7 Close the cover of the printer 8 Press the push button on the control panel for a second The cleaning starts 9 The used cleaning card is ejected in the output hopper ...

Страница 25: ...printing quality and to reduce the incidents caused by the excessive presence of ink on the surface of the print head it is advised to clean it regularly on each change of the ribbon using the swabs supplied with the UltraClean cleaning kit It is very important to protect the print head and all other related components that are hand led from any electrostatic discharge The print head is a very fra...

Страница 26: ...Use cleaning wipes Your Dualys printer has a cleaning roller Its adhesive surface holds the dust caused by the cards Although this roller is maintained when cleaning the inside of the printer it is nevertheless advised to clean it regularly and simply with a wipe provided in the cleaning kit to ensure that the surface of the cards is perfectly clean How to proceed 1 Open the cover of the printer I...

Страница 27: ...iminate all dust by lightly rubbing the wipe on the surface of the roller 4 When the roller is dry put it back in the printer and close the cover Following a cleaning cycle wait two minutes for the cleaner to evaporate completely before using the printer again ...

Страница 28: ...een conceived to work extremely reliably problems may however arise What follows helps you to identify the cause of the possible problems on the installation or use of the printer and to find the means of resolving them Description of the printer control panel A Control Panel is available on the top of the printer Four lights are associated with symbols indicating the printer activity These lights...

Страница 29: ...cleaning cycle to be started Consult the following states of the control panel to determine the activity of the Dualys printer or the nature of the problem State of the lights Interpretation Solution or explanation The printer is ready to receive data The printer receives data from one or several of its interfaces There is no ribbon in the printer The ribbon has finished The ribbon has been badly ...

Страница 30: ...jammed in the printing sta tion or in the flip over module A mechanical part in the printer is faulty Press the push button for one second If the pro blem persists call your Evolis reseller for assistance The orientation of the magnetic track in the feeder is not correct The type of encoding has not been correctly parameterised HICO or LOCO Go to Annexe A of this manual for more information The en...

Страница 31: ...ton once more and hold it down 4 The green light of the push button comes on 5 Release the push button as soon as the green light flashes 6 The test card is printed in a few seconds in color if the printer has a color ribbon or in monochro me if it has a black ribbon 7 The printed card is ejected into the output hopper Interpreting a test card The printing of a test card gives the following inform...

Страница 32: ...See the point Printing and interpreting a test card in this chapter 5 Check the printer interface cable Check the connection with the computer and to the printer Test with another cable of the same type 6 Check the driver Make sure there is a driver on your Dualys printer in the Windows parameters 7 Check the printing parameters of the computer Make sure that the Dualys printer has been selected a...

Страница 33: ...g margins Check the orientation of the document selected in the configuration of the driver Landscape or Portrait 2 Check the printer interface cable If unusual characters are printed make sure you are using the right interface cable for your printer Check the connection with the computer and the printer Test with another cable of the same type 3 Check that the printer is clean Clean the interior ...

Страница 34: ... cards are correctly adjusted with the right thickness 2 Make sure that the card thickness corresponds to the specifications in the Technical Specifications section of this manual 3 Check that the cards are not curved 4 Make sure that the cards are not stuck together Changing a print head Dualys printer print heads may be changed simply and effectively without any tools or special adjustments Wait...

Страница 35: ...ne hand push the metal part at the back under the cover and with the other turn the two forks to remove the print head from the head arm 1 Take the new print head and insert the cable in its housing 2 Insert the head vertically in the two guides 3 Turn the print head to clip it in the metal part 2 1 2 1 3 ...

Страница 36: ...following command must be entered Pkn 179 004 00048 If the print head kit number has not been correctly entered it may cause printer malfunc tioning Two LEDs flash simultaneously on the printer control panel They indicate that the printer interior needs cleaning No printing may be started until this operation is done For cleaning procedure see Chapter 3 Maintenance Cleaning the inside of the print...

Страница 37: ...se and cleaning of Evolis printers and FAQ giving replies to the most common ques tions FAQ Frequently Asked Questions Access to an Evolis reseller For all technical problems unresolved contact an Evolis reseller If you do not know any Evolis resellers connect to www evolis com and send us your order Evolis will give you the address of the nearest Evolis reseller to you When you call an Evolis res...

Страница 38: ...Hologram ribbon 350 cards roll Card loading modes Automatic with feeder or hand feed Options Serial port available upon study Hand feed cartridge 100 cards additional feeder Cleaning kits Other models Dualys Mag Printer with HICO LOCO magnetic stripe encoder ISO 7811 or JIS2 Dualys Smart Printer with smart card contact station ISO 7816 2 and EMV 2000 encoder Dualys Contactless Printer with Contact...

Страница 39: ...ld ribbon 1000 cards roll P N R2017 Silver ribbon 1000 cards roll P N R2018 Scratch off ribbon 1000 cards roll P N R2019 BlackWAX Black ribbon 1000 cards roll Multi panel ribbons P N R3314 6 Panel Color Ribbon YMCKOK Yellow Magenta Cyan Black TT Varnish and Black TT 200 cards roll P N R3011 5 Panel Color Ribbon YMCKO Yellow Magenta Cyan Black TT and Varnish 200 cards roll P N R3012 2 Panel Color R...

Страница 40: ...te Plastic Cards 0 50 mm 20mil 5 packs of 100 cards P N C4003 Classic Blank White Plastic Cards with a HICO Magnetic Stripe 0 76 mm 30mil 5 packs of 100 cards P N C4004 Classic Blank White Plastic Cards with LOCO Magnetic Stripe 0 76 mm 30mil 5 packs of 100 cards P N C1001 Premium Blank White Plastic Cards 0 76 mm 30mil 5 packs of 100 cards P N C1003 Premium Blank White Plastic Cards with HICO Mag...

Страница 41: ...ndows driver however the encoders of the Dualys Mag are sent adjusted to high coercivity HICO by default unless specifically requested on the order Location of the magnetic encoder The magnetic encoder is a module installed in the factory on Dualys Mag printers The writing and reading head is placed under the path of the cards and after the print head The encoding sequence of a card is still carri...

Страница 42: ...The Magnetic Encoder dialog box opens on selecting the Encoding Definition button Track format allows us to choose the ISO stan dard required for each track See the table in this Annexe for the information concerning the ISO 7811 standards Coercivity parameterises the magnetic encoder in high HICO or low LOCO coercivity A magnetic track encoded in high coercivity is more resistant to exterior dist...

Страница 43: ...rated cards refer to the Cleaning chapter in this manual for further information Repeated passages of the cleaning card inside the printer clean the card transport rollers the cleaning roller and the reading writing head of the magnetic encoder If between two printer cleaning sessions every 1000 cards inserted the reading writing process has failed with more than one card it is recommended to manu...

Страница 44: ...tation The Contact Station is a module installed in the factory on Dualys Smart printers The Contact Station is positioned over the path of the cards and before the print head To contact the Station the chip card is placed under it and is pushed up The programming sequence of a chip is always carried out before the card is printed Only use chip cards conform to ISO 7816 2 Never print on the chip C...

Страница 45: ...t Station inside the printer is also connected to an external coupler to pro gram the chip 2 Lower the spring system as shown and insert 100 chip cards of 0 76 mm 30mil at most chip downwards 3 Put the feeder back in the printer Then press on the top of the feeder until it clicks DB 9 Connector USB or Parallel Port External Coupler Serial Port USB max max max ...

Страница 46: ...ce it under the Station to establish contact The command sequence is the following Sending the Sis sequence One card is moved from the feeder to the Contact Station and stops under it The card is pushed up to come into contact with the Station The printer connects the Contact Station to the DB 9 connector The chip may be programmed via the serial or USB interface of the computer and the external c...

Страница 47: ... device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installa tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that inter feren...

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