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Instruction manual for POWERLINE RT 1-3 kVA UPS units

 

47

 

www.ever.eu 

Pomoc Techniczna, tel.: +48 61 6500 400 

2016-07-13 12:09 

 

TROUBLE SHOOTING 

If problems occur, despite the high reliability of the device, please check the following 

items before contacting the customer service department: 

a) Is there correct voltage supply in the UPS input? 

b) Is the input fuse in good working condition? Did the battery pack fuses trip 

automatically? 

 

Table 6. Typical statuses and alarms, their causes and recommended activities. 

Problems

 

Possible cause

 

Corrective measures

 

No recommendation 

No alarm sound 

(UPS off) 

Mains power switched off 

Switch on the mains power switch 

No mains power voltage 

Order mains power inspection from a qualified 
electrician 

Burnt input fuse or circuit 
protection automatically switched 
off 

Replace with a fuse of the same type, or switch 
on circuit protection. If the problem persists, 
contact the appropriate customer service 
representative 

Overload message on the LCD display 

Receiver connected 

Overload error: UPS is overloaded 

Check the value of the current supplied by the 
receivers. Reduce the number of the connected 
receivers. Restart the UPS 

Battery error message is displayed on the 
LCD. 

Battery error detected during the 
automatic battery test 

Inspect if the battery connector is properly 
connected. 

Replace the battery pack 

Battery error LED flashes/long sound signal 
approx. every hour 

Battery lifespan is ending, battery 
duty time is reduced 

Switch off the alarm by pressing the ESC 
button for 3 seconds  

Replace the battery pack 

An internal error message is displayed on 
the LCD. 

UPS error 

Contact the customer service representative 

Overheat error message is displayed on 
the LCD. 

Overheating 

Reduce the ambient temperature 

Autonomous power supply time shorter 
than in the specifications 
  

Battery pack safeguard is OFF 

Switch the battery pack safeguard to ON 

Batteries not fully charged 

Recharge the batteries and test the working 
time in backup mode. If the problem persists, 
contact the customer service representative. 

Batteries are damaged 

Contact the customer service representative 

The charger is damaged 

Contact the customer service representative 

No communication between the UPS 
and the PC 

Incorrect serial connection cable 

Check if a proper cable is used 

The PC's interface is being used by 
another process or is damaged 

Check if other software / service has access to 
the PC's interface; try selecting another serial 
interface 

Interferences in the data cable 

Reinstall / change the position of the cable 

 

 

 

 

 

Содержание POWERLINE RT 1000

Страница 1: ......

Страница 2: ...ut installation 28 POWER CONNECTIONS 29 Connecting an external battery module 29 Connecting the UPS to the mains 30 UPS START UP 30 Initial procedure of starting the UPS up 30 UPS Shut down procedure 31 DESCRIPTION OF OPERATION OF THE UPS 31 MODES OF OPERATION 31 Stand by mode 31 Bypass mode 31 Mains mode 32 Back up mode 32 Frequency conversion mode 32 ECO Mode 33 Error mode 33 ADDITIONAL FUNCTION...

Страница 3: ...ectly and safely This EVER POWERLINE RT UPS system has been designed and engineered to provide the highest standard of protection against power failure We hope that the purchased UPS will meet your expectations A series of hi tech on line VFI UPS units uninterruptable power system designed with double conversion topology for excellent protection of the connected receivers The UPS protects sensitiv...

Страница 4: ...ional Remote Emergency Power Off Remote EPO functionality which interrupts power supply from the UPS output to loads in extreme situations or in emergency e g fire Remote On Off ROO function for remotely starting and shutting down the UPS Wide range of input voltage Users can choose to install the unit in one of the two variants Rack or Tower Compact size excellent power to size ratio Standard com...

Страница 5: ...s are faulty the controller will shut down the AC DC section and promptly start the DC DC unit in order to maintain the uninterrupted operation of the DC AC section inverter Once the mains parameters are back to correct values the DC DC section stops and AC DC takes over again This way if the UPS is on the receiver is always protected by the inverter with no interruptions The UPS features an exter...

Страница 6: ...s as this would constitute a health hazard and may result in death Any repairs and replacement of batteries should be carried out only by suitably qualified service technicians with professional licences required by law CAUTION The unit should be operated and stored in conditions complying with the requirements set in the specification technical documentation CAUTION The device is completely disco...

Страница 7: ...ctors terminals and internal metal elements unless power supply has been properly disconnected CAUTION All openings and spaces designed to provide access to the unit s electrical connections must remain covered with applicable covers Failure to observe this requirement may create hazard potentially resulting in injury or death for persons who touch such connectors It may also cause damage to the u...

Страница 8: ...ith indicated rated voltage with a suitable grounding connection installed The facility s electrical system to which the UPS unit is connected must be fitted with overload and short circuit protection CAUTION Only TN S or TN C S configuration is allowed on the UPS unit s input side and only TN S configuration is allowed on the UPS unit s output side CAUTION No extension cords should be used for co...

Страница 9: ...d connections The electric system s grounding conductor leads the leakage current away from the receivers The leakage currents of all loads connected to the UPS unit s output are totalized in the UPS unit s power lead The summary leakage current may trigger protective devices RCD and result in disconnecting power to the loads When connecting and disconnecting signal cables all actions should be pe...

Страница 10: ...al use in secondary environment Additional precautions or limitations in installation may be required to prevent the emission of interferences D Maintenance repair and breakdown information Dangerously high voltages are present in the UPS unit Only qualified service technicians may perform maintenance works CAUTION Risk of electric shock Even if the unit has been disconnected from the mains from t...

Страница 11: ...prayed cleaning agents UPS units may only be disassembled by suitably qualified service technicians E Transport and packaging requirements Exercise particular care when transporting the equipment due to its heavy weight Heavy equipment must be moved by at least two or more persons UPS units may be transported only in their original packaging boxes to ensure adequate protection against shocks vibra...

Страница 12: ...tion damage should be filed Should any product damage be discovered upon receiving the product the carrier or the vendor must be notified immediately a complaint should be filed CAUTION The product is supplied with the batteries connected CAUTION Water vapor may condensate on the UPS unit s elements if packaging is removed from the device in low temperatures Do not install the UPS until its interi...

Страница 13: ... UPS POWERLINE RT 3000 the UPS unit 2 sets of Tower supports for installing the unit vertically 1 x power cord CEE 7 7 IEC 320 C19 16A 2 x power cords IEC C13 IEC C14 10A 1 x power cord IEC C19 IEC C20 16A 1 x USB cable 1 x RS232 cable communication with PC 1 x RS232 cable status signaling warranty card user s guide c Rack Kit for installing UPS units battery modules in rack cabinets optional a se...

Страница 14: ...RJ RS232 a CD with software a warranty card e Battery module POWERLINE RT 1000 2000 3000 1 battery module 1 power cord 1 battery module detection cable for automatic detection of the number of connected modules RJ11 2 sets of Tower supports for installing the unit horizontally an element for linking the battery module with another module or the UPS a warranty card ...

Страница 15: ... USB port 3 ROO EPO terminals 4 Fan 5 RJ11 port battery module detection 6 Power supply socket for connecting an external battery module 7 SNMP card slot 8 Input circuit safeguard automatic fuse 9 Power supply input socket 10 Non controlled output socket 10A 11 Controlled output sockets group 1 and 2 10A 12 Earthing clamp Fig 2 View of the rear panel elements in POWERLINE RT 1000 UPS ...

Страница 16: ...r supply socket for connecting an external battery module 4 RJ11 port battery module detection 5 RS232 port 6 Input circuit safeguard automatic fuse 7 Power supply input socket 8 Non controlled output socket 10A 9 Controlled output sockets group 1 and 2 10A 10 ROO EPO terminals 11 USB port 12 Earthing clamp Fig 3 View of the rear panel elements in POWERLINE RT 2000 UPS ...

Страница 17: ... socket for connecting an external battery module 5 RJ11 port battery module detection 6 RS232 port 7 Input circuit safeguard automatic fuse 8 Power supply input socket 9 Non controlled output socket 10A 10 Controlled output sockets group 1 and 2 10A 11 Output socket 16A 12 ROO EPO terminals 13 USB port 14 Earthing clamp Fig 4 View of the rear panel elements in POWERLINE RT 3000 UPS ...

Страница 18: ...Support tel 48 61 6500 400 www ever eu 18 Battery module POWERLINE RT 1000 1 Battery module power supply socket 2 RJ11 port battery module detection 3 Battery module power supply socket 4 Fuse 70 A 80 V DC Fig 5 View of the rear panel elements in POWERLINE RT 1000 UPS battery module ...

Страница 19: ...tel 48 61 6500 400 2016 07 13 12 09 Battery module POWERLINE RT 2000 3000 1 Battery module power supply socket 2 RJ11 port battery module detection 3 Battery module power supply socket 4 Fuse 70 A 80 V DC Fig 6 View of the rear panel elements in POWERLINE RT 2000 3000 UPS battery module ...

Страница 20: ...ng LEDs Fig 7 View of the front panel elements in POWERLINE RT UPS 1 Green LED input voltage is available 2 Orange LED signalization of bypass and ECO modes and warnings displayed on the LCD e g in overload conditions 3 Red LED signalization of the most critical messages related to the unit s operation e g short circuit internal error 4 LCD display 5 Exit 6 Scroll 7 Start shut down key Back up mod...

Страница 21: ...ected Check batteries OVERLOAD CHECK OUTPUT Inverter overload detected mains power or backup mode BYPASS OVERLOADED OUTPUT W O PROT Overload detected when the device is in the bypass mode FAN FAILURE Fan failure detected CHARGER VOLT TOO HIGH The charger supplies too high voltage internal error DC BUS VOLT TOO HIGH DC voltage in the DC bus is too high internal error DC BUS VOLT TOO LOW DC voltage ...

Страница 22: ... DC voltage in the DC bus is too high internal error 8 DC BUS VOLT TOO LOW DC voltage in the DC bus is too low internal error 9 DC BUS UNSTABLE DC voltage in the DC bus is unstable internal error 10 INVERTER VOLT TOO HIGH The inverter supplies too high voltage internal error 11 INVERTER VOLT TOO LOW The inverter supplies too low voltage internal error 12 INVERTER SHORT CIRCUIT Inverter short circu...

Страница 23: ...deactivation of frequency conversion mode UPS must be in standby mode 4 6 SEC 1 OUTPUTS SETTING Selection of battery charging level 75 50 25 or 0 below which output 1 first group of controlled output sockets is deactivated automatically 4 7 SEC 2 OUTPUTS SETTING Selection of the battery charging level 75 50 25 or 0 below which output 2 second group of controlled output sockets is deactivated autom...

Страница 24: ...UTION Install the unit in a well ventilated place Do not block opening in the UPS housing maintain proper space all around the unit to ensure correct air circulation CAUTION Install the unit and its cable following relevant local regulations CAUTION The UPS must be grounded Before connected power supply cables to the building s electric system terminal make sure the grounding connection is not fau...

Страница 25: ...n for vertical operation INSTALLATION OF THE UPS AND BATTERY MODULES VERTICALLY 1 Install two sets of supports delivered with the UPS and place the UPS between those supports as shown in the figures Fig 8 Installation of the UPS vertically The UPS may be installed horizontally the information can be found in the abridged manual available in the product s packaging or at www ever eu 2 Installation ...

Страница 26: ...power lead is removed from the mains socket Due to the type and placement of the fuses in the power supply unit the protection systems in the building s electric system are used as one of the protection levels This is necessary to ensure short circuit protection of the power supply unit The parameters of the building s electric wiring system protection should be selected to meet the requirements o...

Страница 27: ...made according to the manual a proper pin configuration of the power socket must be ensured Fig 10 Fig 10 Power socket pin configuration Fig 11 shows correct methods of connecting the UPS to various types of mains TN S or TN C S with different earthing systems PE conductor connections Fig 11 UPS input installation LOAD LOAD OUTPUT OUTPUT INPUT INPUT POWER SOURCE POWER SOURCE ...

Страница 28: ...tput installation must be done specifically according to this manual to prevent UPS damage Fig 12 shows the diagrams of correct and incorrect output configurations CAUTION Only TN S configuration is allowed for the UPS output installation Fig 12 UPS output installation Fig 13 shows POWERLINE RT UPS output socket pin configuration Fig 13 Output socket pin configuration POWER SOURCE POWER SOURCE INP...

Страница 29: ... before the unit is connected to the mains Follow this procedure to connect external battery packs 1 Switch battery pack circuits safeguards in each battery pack to OFF 2 Connect the battery pack and the UPS with the supplied cable 3 Connect the next battery pack to the already connected one 4 Daisy chain all battery packs 5 Connect the battery pack detection cable to the RJ11 port in the back of ...

Страница 30: ...he UPS up 1 When the UPS is used for the first time make sure the unit is connected to the mains and then press and hold the ON OFF button until a sound signal is heard 2 The UPS will react by emitting several sound signals and the MAINS MODE message and UPS load level are displayed on the LCD The connected receiver are supplied with power Usual procedure of starting the UPS up 1 Press and hold th...

Страница 31: ...longs to a series of uninterruptible ONLINE class UPS devices whose characteristic feature is constant transformation of power This feature allows POWERLINE units to condition the power in the output line Regardless of voltage fluctuations and distortions on the input the POWERLINE units generate throughout operation sinusoidal waveform of 230 V in the output MODES OF OPERATION Stand by mode The U...

Страница 32: ... the back up mode Back up mode In the back up mode the battery power is transmitted through the DC DC section to the inverter DC AC where stable output power is generated If the mains parameters become correct again the UPS will switch without interruptions into the mains mode Frequency conversion mode The UPS may operate as a frequency converter and output 50 Hz or 60 Hz current frequency at the ...

Страница 33: ... the input by means of the internal bypass When in this mode the device operates at very high efficiency and saves power If the ECO mode is off and the supply grid parameters are outside tolerance the device automatically resumes supplying power to the receiver through the inverter If the UPS is operating in ECO mode the internal battery charger is operating If the unit is off but connected to the...

Страница 34: ...the UPS manually CAUTION assuming that the function is on if the mains error occurs right after the unit starts automatically the autonomous operation time will be short because the batteries have not been fully charged d The battery test may be done either manually or automatically with a constant interruption between the tests e Controlled outputs the UPS has two groups of controlled output sock...

Страница 35: ...eration of the unit To use the emergency power off function remove the jumper and connect outputs 1 and 2 with a standard zero voltage closed connector If the connector is open the UPS will switch off To revert to normal operation close the connector and restart the UPS following the previously described procedure To use the remote power on off function ROO connect the jumper in outputs 1 and 2 by...

Страница 36: ...s to external systems RS232 PORT AND STATUS SIGNALING The unit comes with an RS232 communication cable null modem 3 wire for monitoring and controlling the UPS with the supplied software CAUTION The USP is also equipped with an RS232 cable 9 wire for relaying the status of the UPS to external devices The cable looks just like the communication cable except for pin configuration The cables are prop...

Страница 37: ... depend on the type of the used interface card The detailed description is attached to interface cards available as accessories Available interface cards SNMP network card for integrating the UPS in the network optional AS400 card optional POWERSOFT The UPS unit management control using remote control systems PC computer or server based is performed using PowerSoft freeware PowerSoft freeware is d...

Страница 38: ...0 400 www ever eu 38 The PowerSoft package is compatible with a wide range of operating systems and this versatility should help to meet the operating requirements of a majority of small and medium enterprises SMEs Current software and installation procedures are available for downloading at www ever eu ...

Страница 39: ...onths If the temperature in the storage place is higher it is recommended to reduce the interval to 2 months It is not necessary to unpack the UPS for recharging Simply connect the UPS to the mains through special openings in the packaging and recharge the batteries for about 5 hours Afterwards write the date of recharging on the unit s packaging TESTING BATTERIES Although the UPS does not require...

Страница 40: ...ss area The service of batteries should be performed or supervised by personnel experienced in the operation of batteries observing the required precautions The same type and number of batteries or battery packs must be used when replacing the batteries WARNING Ensure suitable battery fire protection due to potential risk of explosion WARNING Never attempt to open the batteries Always ensure suita...

Страница 41: ...if the ambient temperature is 25ºC Regardless the lifespan of a battery also depends on the frequency and duration of power failures and periods of discharging the battery Once the battery s lifespan expires follow the procedure of replacing the battery The BATTERY TEST should be done periodically 6 to 12 months it serves to verify the general conditions of battery operation In order to replace th...

Страница 42: ...Instruction manual for POWERLINE RT 1 3 kVA UPS units 2016 07 13 12 09 Technical Support tel 48 61 6500 400 www ever eu 42 Fig 16 POWERLINE RT 1000 Fig 17 POWERLINE RT 2000 3000 ...

Страница 43: ...e contact our Customer Service Department to arrange maintenance and or replacement of the batteries After replacing the batteries the approved waste disposal recycling facility should dispose of recycle the used batteries The appropriate utilization of used electric and electronic equipment helps to protect human health and the natural environment against the negative effects caused by the presen...

Страница 44: ...age range effective values and tolerance 120 275 V AC 2 140 275 V AC 2 Rated current 6 A 12 A 16 A Rated frequency input voltage 50 60 Hz Frequency range and tolerance 40 70 Hz input output synchronization range 5 PF power factor 0 99 Total harmonic distortion input current THDi 8 OUTPUT Rated voltage effective value 230 V AC Input voltage range effective values and tolerance mains operation 5 200...

Страница 45: ... power supply connection 1 x IEC 320 C14 10 A 1 x IEC 320 C20 16 A Output connections socket type and quantity 3 x IEC 320 C13 10A controlled 2 groups 3 x IEC 320 C13 10A non controlled 3 x IEC 320 C13 10A controlled 2 groups 3 x IEC 320 C13 10A non controlled 1 x IEC 320 C19 16A EPO ROO Yes NC Yes Signaling Acoustic and visual LCD display LEDs Communication interface RS232 USB Port RJ11 detection...

Страница 46: ...S Dimensions W x H x D 438 x 86 2U x 438 mm 438 x 86 2U x 657 mm Rack cabinet depth 800 mm Weight 32 kg 52 kg ENVIRONMENT Operating temperature 1 0 40 ºC Storage temperature 15 40 ºC Elevation 2 0 3000 m Relative humidity during operation 95 no condensation Relative humidity during storage 95 no condensation Caution The manufacturer reserves the right to change the above listed parameters without ...

Страница 47: ... error message is displayed on the LCD Battery error detected during the automatic battery test Inspect if the battery connector is properly connected Replace the battery pack Battery error LED flashes long sound signal approx every hour Battery lifespan is ending battery duty time is reduced Switch off the alarm by pressing the ESC button for 3 seconds Replace the battery pack An internal error m...

Страница 48: ... The guarantee shall not cover appliances with mechanical damages that were improperly maintained or used or that were modified in any way by the user EVER Sp z o o does not provide any guarantees or warranties including the guarantees of fitness for sale or for any specific purpose other than the provisions set out in the warranty card EVER Sp z o o shall not be liable for any direct indirect ext...

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