User’s Guide
ESI phone operation
E.13
To retrieve a held call
To retrieve a held call from the same ESI phone where it was put on hold, press
HOLD
again and dial the
appropriate line number (using the display for reference).
To retrieve a held call from
any
idle ESI phone on the system, press
HOLD
and dial the appropriate line
number. After call retrieval, the ESI phone display will update to show lines currently holding calls.
Notes:
If your phone has any line keys programmed (see page F.11), each will
blink
red
when a call is on
hold on its lines; in such cases, just press that line key to retrieve the held call. On the phone where
the call was originally placed on hold, such a line key will blink green.
If your phone has station keys programmed (see page C.3), each will
slowly blink
when a call
involving its assigned station is placed on hold. If you were the one who placed it on hold, the blink
will be
green
; otherwise, the blink will be
red
. To retrieve the call, just press the station key.
After you press
HOLD
, the display will help you choose the line number to retrieve: the top row will show
how many calls are on hold and the second row will show all held calls in the system. Newly held calls are
added from the right side of the second row.
Note:
If more calls are on hold than the display can show, each side of the display’s second row will show an
arrow, indicating that more lines have calls on hold. Press the corresponding scroll key (either
to
scroll to the left or
to scroll to the right)
to
view the other line numbers where calls are holding.
Hold
Exclusive hold
To place a call on exclusive hold
To place a call on exclusive hold on an ESI phone, press
HOLD
for at least one second. The display will
briefly appear as follows . . .
ESI phone with
two-line display
ESI phone with
three-line display
12-Key Feature Phone
(legacy product)
. . . and then return to its normal state. This exclusive hold will cause the
HOLD
key to light solid red on
just that ESI phone (
i.e.
, where the key was pressed) and none other in the system.
To retrieve a call from exclusive hold
To reconnect to a call from the ESI phone where the call was placed on exclusive hold, you may do
any
of
the following:
(a.)
From a phone idle state, press
HOLD
for at least one full second.
(b.)
Press the blinking programmable feature key (see pp. C.2) that you know is pre-programmed for
that outside (or “virtual”) line or station. This will reconnect you immediately to the call.
(c.)
Press
HOLD
briefly and dial the appropriate line number.
Only
the ESI phone where the call was
placed on exclusive hold will display an “E” next to the line (identified by number) on which the call
is holding. (That line number won’t appear on the hold display on any other ESI phone, because no
other ESI phone can retrieve that call.) In the example below, the ESI phone has a call on exclusive
hold on line 12.
ESI phone with
two-line display
ESI phone with
three-line display
12-Key Feature Phone
(legacy product)
