User’s Guide
Voice mail operation
D.2
Personal greeting keys
You can program a programmable feature key as a
personal greeting key
for any one of the three personal
greetings (see page F.14). Once created, this shortcut can then be used to activate the associated personal
greeting (the key’s LED will glow green and the greeting played as confirmation).
Note:
(Not applicable to ESI Cordless Handset or legacy 12-Key Feature Phone)
Press
RECORD
while the confirmation is playing and follow the prompts to record the greeting. Otherwise,
listen to the greeting to the end and follow the prompts.
Leaving messages . . .
If you call another station that is DND, busy or does not answer — or if you call a special mailbox (such as a
guest mailbox) — you will be transferred to the mailbox. You can skip the mailbox’s personal greeting by
pressing
1
; this takes you directly to the record tone.
. . . directly in another user’s mailbox
The procedure for going directly to another user’s mailbox without ringing his/her extension depends upon
whether you have that user’s extension set as one of your station keys:
• If you do, press
VOICE MAIL
and then the person’s station key.
• If you don’t, press
VOICE MAIL
and
TRANSFER
and then dial the extension number.
Either will connect you directly to that user’s personal greeting.
. . . in several users’ mailboxes using a Quick Group
You can leave a direct message in several users' mailboxes at the same time by pressing
VOICE MAIL
and
the desired station keys — thus creating a
Quick Group.
You can also move messages or recordings to a
Quick Group in the same manner.
Notes:
You can use only station keys to select the additional mailboxes for Quick Groups.
If you have a department programmed as a station key, pressing
VOICE MAIL
and then the
department’s station key will leave a message for all members of the department.
Moving a message
When you move a message (by pressing
6
), a prompt will ask whether you wish to move the message with or
without an introduction. Once you’ve moved the message, you’ll be given the normal options to handle the
message in your mailbox: save, delete, etc.