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Free warranty is only validated upon the presentation of legal serial
number, Warranty Card, and evidence of purchase from an authorized
ePropulsion dealer.
Valid date of purchase should be established by the first-hand purchaser
with original sales slip.
Free warranty is not transferable and will not be reissued.
14.2 Out of Warranty
Make sure the product is properly packed during delivery, the original
ePropulsion package is recommended. If the product got further damaged
due to improper packing during delivery, the furtherly damaged part will be
deemed as out of warranty coverage.
In addition, faults or damages caused by the following reasons are also
excluded from warranty scope within the covered period:
Any improper operation contradicts the user manual.
Accident, misuse, wishful abuse, physical damage overcharging or
unauthorized repair.
Dropping, improper care or storage.
You should be noted that minor faults like normal wear and tear that
pose no influence on the intended function of the product are also not
covered by the warranty.
Consumables are out of warranty scope.
14.3 Warranty Claim Procedures
If you find your product defective, you can make a claim to your dealer
following below procedures:
1. Fill in Warranty Card correctly and completely in advance. Then make
your warranty claim by sending it to your authorized ePropulsion service
partner together with valid proof of purchase. Usually these documents
are required when making a warranty claim: the Warranty Card, ex-factory
serial number, and evidence of purchase.
2. Send the defective product to your authorized ePropulsion service point
after getting the confirmation. Note that the label should be kept intact.
You can also deliver the product to your authorized ePropulsion dealer
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