SDI2USB 3.0 User Guide
Troubleshoot
Try the following troubleshooting tips:
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Confirm that the video grabber used by the application is the correct one. Compare the serial number
in the window frame (300292 in the example above) with the serial number sticker on the back of your
device. If they do not match, use the
Capture
»
Select device...
(Windows) or the device list (Mac)
menu item to select a different video grabber.
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Confirm that your video source is on and is outputting data to the video cable connected to the video
grabber (this may be a hardware or software setting in your video source).
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Disconnect and reconnect the video source from the video grabber.
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Check the indicator LED colors and compare to the list described in
.
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