Dear customer
we hope that you will be satisfied with the purchased EOS product. In the rear case if you
may have a claim and will need to return a product, please follow the procedures specified
below. This will enable to ensure a quick and effective handling of the return shipment.
Form of complaint:
Please observe for all returns!
Please add the provided
RMA-voucher
completely filled out
together with an
invoice copy
to the return shipment! Do not stick it on the goods or on the packaging.
We do not accept
return shipments without these papers.
Not prepaid parcels
will be refused
and returned to Sender! Please always ask your dealer or
EOS service department about the most economical return shipment way.
Please pay attention that
the goods have to be sent back in the
original scope of delivery
and in
original packing
.
We recommend to use an
additional solid and break-proof covering box
which should be
padded out with styrofoam, paper or similar. Transport damages as a result of faulty packing
are for the sender‘s account.
2) Faulty goods
The implied warrenty pe-
riod is 2 years.Please
contact your dealer in
case of
faulty or wrong
articles or missing ac-
cessories.
He will discuss
with you the individual
case and try for immedi-
ate and customer-friend-
ly solution.
For
economic returns
wi-
thin Germany you will get
an
RMA-number from
the manufacturer.
All returns have to be in the
original packing of the
goods with correspon-
ding accessories.
Please
repack the goods to avo-
id damages. In case of
wrong delivery, please do
not use this article .
3) Problems of installati-
on and functioning
Please
read the manual ca-
refully first of all
and pay
attention to the indicated
assembly or installing in-
structions.
Your dealer should be
the first contact per-
son
because he knows
his products best and
also knows possible pro-
blems.
In case of function pro-
blems with an article,
please check at first
whether there is an ob-
vious material defect.
The quality system in our
factory reduces malfunc-
tions of new appliances
to almost zero.
1) Transportation damage
Please check the content of
your parcel immediately
and advise the forwar-
ding company of a claim
(parcel service/ freight
forwarder)
Do not use damaged goods!
Ask the forwarder
for a
written acknowledge-
ment of the damages.
Report the claim prompt-
ly by phone to your
dealer.
He will discuss
with you how to act in
this case.
If the transport box has
been damaged, please
use an additional co-
vering box. Do not
forget to add the
ack-
nowledgement of the
damage of the forwar-
ding company !
Handling procedures for return shipments (RMA) - Details for all returns !
38
GB
